Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello,

    Thank you very much for this plugin I was waiting for!

    I tried to handle this and I already have a suggestion or an issue.

    In mail reminder template, i use the shortcode [dates] to display the days that customers have booked for one period.
    However, dates are displayed in csv format in the mail (i.e. 2020-02-12 00:00:00 , 2020-02-14 00:00:00 , 2020-03-17 00:00:00). I would like to display these in the same way the Reservation list does. (without hours, and with name of the months).

    Is it possible to check if either there is a way to do this or simply add this feature?

    Thank you in advance

    • Hello.
      Different dates format you can define at the Booking > Settings General page in Booking admin panel section.

      Then instead of [dates] shortcode please use these: [check_in_only_date] - [check_out_only_date]

      • My clients are booking the days when I come to replace them in their Pharmacy. The fact is that check in and check out dates don't suit as my customers can book several separated days in the same week or month. I need to list each day booked in the reminder! Thank you

        • Hello.
          Please activate the “multiple days selection mode” at the Booking > Settings General page in calendar section.
          Kind Regards.

          • Hello,

            I did! I guess I didn't explain my isssue clearly enough.

            My customers already can book several separated days but for now I can't send a weekly (or monthly) reminder with their upcoming reservations...

            I would like to display booked days in the reminder mail like this:

            "...Your next reservations are:
            12 March 2021
            15 March 2021
            17 March 2021
            ...."

            I guess this could be a feature to add to the reminder plugin

  2. Hi, We've got business large and I'm trying to get a drop down list of times to book, but I'm not succeeding. It went earlier when we had the small version. I use the code that starts with [select * rangetime multiple. Uses Modal (popup). Also wondering if it is possible to make the form more user-friendly for the mobile?

    Kind regards

    • Hello.
      In the Booking Calendar Business Large version possible to use the times in the same way as in the Booking Calendar Business Small version. But it’s will work only for the single booking resources (where capacity = 1).

      Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.
      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-timeslots/
      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.
      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/
      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.
      Kind Regards.

  3. Hi there,

    thanks for this great plugin.

    I love how it works and looks, just having some issues in the live version for some reason.

    When I'm logged in to WordPress, and testing the booking page, it's working fine, but once I open it in another browser it keeps hanging after sending the booking, and in console mode, I see this error message:

    Cookie “wordpress_sec_5278d99a027b744c9a0d7d8f7bd9af16” has been rejected because it is already expired.

    (cookie are enabled, it's been tested in Chrome and Firefox so far both in normal and incognito modes, getting this error).

    Any idea why this might be happening?

    • Hello.
      I do not sure that this error relative to the Booking Calendar plugin. It’s relative to the WordPress website itself. Because Booking Calendar does not use directly the cookies.
      Kind Regards.

  4. Hello,

    I'm trying to get 4 different resources inserted into one calander.

    We are running a Glamping site, and don't want the enduser to pick which tent (resource) to book.
    Since we have 4 resources, we would like all 4 integrated into one calander, so that the enduser doesn't have to choose the resource.

    We have the medium paid version, which we specifically bought for that feature.

    But I can't seem to find out how to create it in such a way.
    Neither a shortcode,

    Hope you can help

    Kind regards
    Lisanne

  5. Hi!
    Im not able to program booking correct.
    I have to have two kinds of bookings.
    1. calendar
    Book 28 days (one month) to a cost of 2900,- NOK
    Start on any monday.

    2. calendar
    Book 2 hours or more.
    Start feks. 08-10 + or more hours
    Start feks. 09-11 + or more hours
    and so on

    Start cost 1000,- NOK + 300,- NOK pr hour

    Please advice

  6. Hi,

    I have the business medium version and it has been working great for me for well over a year now. Today however when I go to add a booking either on the front end side of the website or the admin side the calendar does not appear so I cant select the dates to book, neither can customers. I thought maybe it was my computer so tried on another computer and on my phone and the same issue is on all of them.

    Any ideas what would cause this? Any help is greatly appreciated.

    Kind regards,

    Edd

    • Hello.
      1) Please be sure to use the latest update of Booking Calendar 8.8
      In case if you are using the paid version of Booking Calendar, then you can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      2) After this please clear browser cache. And only after this please test your calendar.
      Please check more here https://clear-my-cache.com/en/windows.html

      3) Otherwise most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.
      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
      If you still will have this issue, please send the link to the page with booking form, where you are having an issue, I will check it then.

  7. Hello,
    I have been using this plugin for 5 years in the small version , and I am very happy with it.
    Last week i upgraded from version small to large versión, in order to have more capabilties. The migration was ok, and the large version plugin it's working fine for me. But there is one functionality that worked in small version and its not working in the large one.

    It is about sending emails to the admin when a book is done. In small version I was able to use a shortcode in order to send de admin email, to a "supervisor selected by the user", like this:
    admin email,
    send to: admin_email@xxxxx.es ; [supervisor_mail]
    that made to send the admin email, to 2 persons, one the admin and an extra person trough shortcode.

    Now I realiced that, in version large, Its no posible to use a shortcode on the "destination/to" filed.

    Is there anyway to solve this?
    Thanks in advance.
    Luis

      • I now, but using shortcodes in the fiel "to" that was working on my old small version, it not working in the large one anymore. It is possible to have the option to send a copy in the "new (for admin)" email?

        • Hello.
          Actual the Booking Calendar Business Small version and Booking Calendar Business Large version in this functionality is working in the same way.

          You can define in the field “to” several comma separated emails.
          Kind Regards.

          • Hello Again,
            I'm keep trying to solve my issue, about using shortcodes inside the "TO" field in the "New Booking to Admin" email form.

            It was working in my previous version, and not with the new one. I understand that it's not an usual use, but been able to use shortcodes on that field was perfect for us.

            Note that, shortcodes are working ok in "subject" and "content" fields, but not in the "to" field.
            Is there anyway to activate again the shortcodes on that field.

            Thanks in advance.
            Luis

            • Hello.
              Please open this file ../wp-content/plugins/{Booking Calendar Folder}/core/admin/page-email-new-admin.php

              ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

              then find this code:

              if ( isset( $to_name[ $to_ind ] ) ) $to_name_str = $to_name[ $to_ind ]; $valid_email = sanitize_email( $to_email ); if ( ! empty( $valid_email ) ) $to[] = trim( wp_specialchars_decode( esc_html( stripslashes( $to_name_str ) ), ENT_QUOTES ) ) . ' <' . $valid_email . '> ';

              and replace it to this code:

              if ( isset( $to_name[ $to_ind ] ) ) $to_name_str = $to_name[ $to_ind ]; $to_email = $mail_api->replace_shortcodes( $to_email ); $valid_email = sanitize_email( $to_email ); if ( ! empty( $valid_email ) ) $to[] = trim( wp_specialchars_decode( esc_html( stripslashes( $to_name_str ) ), ENT_QUOTES ) ) . ' <' . $valid_email . '> ';

              Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because we have almost no free time.
              Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
              Thank you for understanding.
              Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.

  8. I own Booking calendar Version 9.Personal.SingleSite.8.4.6 - on my wordpress site the form is showing but the calendar is missing, can you urgently assist with this issue.

    • Hello.
      1) Please be sure to use the latest update of Booking Calendar 8.8
      In case if you are using the paid version of Booking Calendar, then you can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      2) After this please clear browser cache. And only after this please test your calendar.
      Please check more here https://clear-my-cache.com/en/windows.html

      3) Otherwise most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.
      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
      If you still will have this issue, please send the link to the page with booking form, where you are having an issue, I will check it then.

  9. Hello,

    I've confirmed the booking form as needed. However, when I display the form on my website, I can't type in the input fields - that is name, email, etc. Also, the drop down box that I created for time slots is blank. The details form is not even big enough to type in.

    Please assist. Thanks.

    • Hello.
      Send the link to your page with booking form, where you are having the issue.

  10. Hi, I'm new to wordpress and this calendar. I will be moving to a new domain name soon. If I purchase the upgrade, will I be able to transfer it over to the new domain name, along with the website? I'm confident that I will be able to, but want to make sure. Thank you, Wendy

    • Hello.
      If you just change the domain name (without changing the server), so then you just need to change website url addresses at the WordPress Settings General page. Usually it’s enough.
      Relative update from lower to higher version of Booking Calendar Please check more here https://wpbookingcalendar.com/faq/

      But in case if you need to change the sever also.
      Here is general info about migrate process (in case if you will not make fully identical transfer).

      1) You need to inform us about old and new url of websites for your Booking Calendar version.

      2) You need to transfer the Booking Calendar files from the ../wp-content/plugins/{Booking Calendar Folder} of old website to new website.

      According transfer of the Booking Calendar Data.

      3) Please backup and restore to the new site the DB tables that is starting from the "wp_booking" term, for example using the phpMyAdmin tool.

      Please watch this video guide about this export: https://youtu.be/4425kRMaFso

      4) Also you will be need to backup and restore some records from the wp_options table, where option_name fields are starting from the "booking_" term.

      Please watch this video guide about this export: https://youtu.be/EZ4jxJDlTFs

      Helpful tip from video guide. In the old database you need to execute this SQL in your phpMyAdmin tool.

      SELECT * FROM `wp_options` WHERE `option_name` LIKE 'booking%'

      After this you can export SQL file for importing in your new database.

      5) You can make such migrate from one to other website only once. And of course you need to delete the Booking Calendar version at old website.

      Kind Regards.