Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello,
    My client asks for specific features:
    - In order to manage reservation (cleaning services etc.), is it possible to prevent customers to make a reservation 24h before said date (ie. reservation for WE on friday not possible, on thursday is ok)?
    - Is it possible to connect to Airbnb account and sync the reservations in both sides (website to Airbnb and Airbnb to website), and make it automatic?
    Thanks in advance for your answers.
    Best regards,
    Patrick

    • Hello.
      1) Such  features are possible in the  Booking Calendar Business Medium or higher versions. Please check more here https://wpbookingcalendar.com/overview/#unavailable-time-after-before-booking
      This feature is applying only for bookings for specific time slots, or if activated change-over days feature. It does not work for full booked days.

      2) Booking Calendar plugin is supporting

      - import of events via .ics feeds from Google Calendar ( or Airbnb or any other calendar that support .ics format, like iCal application)

      - and export bookings to .ics feeds (files), which possible to import in Google Calendar (or Airbnb, Booking.com, HomeAway, TripAdvisor, VRBO, FlipKey and any other calendar that uses .ics format ).

      Please read more about this feature here: https://wpbookingcalendar.com/faq/#sync

      Import.
      Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.
      In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

      You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

      Export.
      Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/
      Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.

      Kind Regards.

  2. Jezweb bought the Business Large version of the plugin and we have having some issues with the booking implementations.
    We have done all the required settings on the FAQs and Documentations but some bookings are not syncing at all.
    Please review and advise us

    Site URL: https://www.hunterriverretreat.wpsitemanage.com/
    WordPress Admin URL: https://www.hunterriverretreat.wpsitemanage.com/wp-admin
    WordPress Admin Username: sent to - mailer@fastspring.com
    WordPress Admin Password: sent to - mailer@fastspring.com

    Olive Cottage URL
    ------------------------
    https://www.hunterriverretreat.wpsitemanage.com/olive-cottage/

    Olive Cottage Sync Shortcodes
    -----------------------------------------
    [booking-manager-import url='https://www.riparide.com/calendar/ical/2073-olive-cottage-at-hunter-river-retreat?s=oywJrhaXOwYd' resource_id=1 from='today' until='any']
    [booking-manager-import url='http://www.homeaway.com.au/icalendar/7c5c2407a8d74a0fb1ce24a44eea8646.ics?nonTentative' resource_id=1 from='today' until='any']
    [booking-manager-import url='https://www.airbnb.com/calendar/ical/37269621.ics?s=37e8bdd1b379fc963a6abd6da8aa2ac5' resource_id=1 from='today' until='any']

    #############################

    Goanna Cottage URL
    ------------------------------
    https://www.hunterriverretreat.wpsitemanage.com/goanna-lodge/

    Goanna Cottage Sync Shortcode
    --------------------------------------------
    [booking-manager-import url='http://www.homeaway.com.au/icalendar/b81a8d20272b4680aab17c0d1206a9b6.ics' resource_id=5 from='today' until='any']

    ##############################

    Rockhouse Cottage URL
    -------------------------------
    https://www.hunterriverretreat.wpsitemanage.com/rockhouse-cottage/

    Rockhouse Sync Shortcodes
    --------------------------------------
    [booking-manager-import url='https://www.riparide.com/calendar/ical/2072-rockhouse-hunter-river-retreat?s=Eavpxh1NjvB2' resource_id=6 from='today' until='any']
    [booking-manager-import url='http://www.homeaway.com.au/icalendar/c8df3b09d8eb4d13bcc30d2a97982cef.ics' resource_id=6 from='today' until='any']
    [booking-manager-import url='https://www.airbnb.com/calendar/ical/37536997.ics?s=99aab3487393b412f9250be0c5897263' resource_id=6 from='today' until='any']

    ###############################

    Bluegum Cottage URL
    -----------------------------
    https://www.hunterriverretreat.wpsitemanage.com/bluegum-cottage/

    Bluegum Cottage Sync Shortcodes
    ---------------------------------------------
    [booking-manager-import url='https://www.riparide.com/calendar/ical/2074-bluegum-cottage-at-hunter-river-retreat?s=6OvjRhPgovNY' resource_id=6 from='today' until='any']
    [booking-manager-import url='https://www.airbnb.com.sg/calendar/ical/37688889.ics?s=e4fa9d46dd417ff8300ad30058ce30e3' resource_id=6 from='today' until='any']
    [booking-manager-import url='http://www.homeaway.com.au/icalendar/041df605fe2d4bad8e8791e1d41e0a2f.ics' resource_id=6 from='today' until='any']

    ################################

    Cedar Cottage URL
    ----------------------------
    https://www.hunterriverretreat.wpsitemanage.com/cedar-cottage/

    Cedar Cottage Sync Shortcodes
    -----------------------------------------
    [booking-manager-import url='https://www.riparide.com/calendar/ical/2075-amazing-views-private-jacuzzi-cedar-cottage?s=Q9vEbh5RX73B' resource_id=7 from='today' until='any']
    [booking-manager-import url='https://www.airbnb.com.sg/calendar/ical/37690025.ics?s=cd457b7aae4044f9598ac31174184ca0' resource_id=7 from='today' until='any']
    [booking-manager-import url='http://www.homeaway.com.au/icalendar/2e55dd0f36e84da0995fb8160c1d1b4b.ics' resource_id=7 from='today' until='any']

    -
    Please check the above info and if you need to require Cpanel access then please let us know. We also tried to do the CRON job enabled but we stuck with Cpanel and failed to get it done. We have applied these shortcodes just above each calendar. Now please please guide us how to make these pages / shortcodes / ics import to cron job via Cpanel or SSH

    Thanks

  3. The calendar is not howing but he from is, I get this errors on my page:

    Uncaught TypeError: Cannot read property 'msie' of undefined
    at convert (jquery.datepick.js?ver=1.1:855)
    at Datepick._getBorders (jquery.datepick.js?ver=1.1:858)
    at Datepick._updateDatepick (jquery.datepick.js?ver=1.1:830)
    at Datepick._inlineDatepick (jquery.datepick.js?ver=1.1:312)
    at Datepick._attachDatepick (jquery.datepick.js?ver=1.1:206)
    at HTMLDivElement. (jquery.datepick.js?ver=1.1:2149)
    at Function.each (load-scripts.php?c=1&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.6.2:2)
    at s.fn.init.each (load-scripts.php?c=1&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.6.2:2)
    at s.fn.init.$.fn.datepick (jquery.datepick.js?ver=1.1:2145)
    at init_datepick_cal (client.js?ver=8.2:355)

    and....

    Uncaught TypeError: Cannot read property 'opera' of undefined
    at jquery.meio.mask.min.js?ver=8.2:7
    at jquery.meio.mask.min.js?ver=8.2:7

    any help on how to make it work?

    • Hello.

      It seems that you are using the old version of Booking Calendar and you have updated to the latest update of WordPress.
      Because of that you are having this issue. Please be sure to use the latest update of Booking Calendar 8.8
      It has to resolve the issue of not showing the calendar at the latest update of WordPress.
      In case if you are using the paid version of Booking Calendar, then you can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      Kind Regards.

  4. Hi!

    Very important!!!

    Can I set an specific cost for different time slots in specifics days or days range?

    For Example: In a tennis court I want to set a specific cost for each 1 hour time slot between 5pm and 7pm from 15th March until 1st April. Another cost between 5pm and 7pm in a different range of days.... and so on.

    Is it possible in any version? How?

    I hope you can understand me.

    Thanks

    • Hello.
      If you need to set the different costs for the different time slots in the different seasons, then unfortunately, it's does not possible.
      It's possible to set the different cost for the full days in the different seasons.
      If you need to set the different cost for the different days (seasons), then it's possible in the Booking Calendar Business Medium or higher versions. Check more about this feature here: https://wpbookingcalendar.com/overview/#rates Watch it in this video guide https://wpbookingcalendar.com/help/rates-daily-costs-video-overview/
      Or it's possible to set the different cost for the different time slots.
      Please check more here https://wpbookingcalendar.com/overview/#additional-cost
      But it's does not possible to set combination of these 2 costs settings. Sorry.
      Kind Regards.

  5. Stays / homeaway.com.au
    Blocked booking are noting syncing.
    did everything right but still it's not syncing.
    Downloaded the ICS file and perfect showing everything and nothing missing but still
    The booking system is not considering the blocked days to make it unavailable.

  6. Hi, how do I adjust calendar size so it shows correctly on my webpage? After I inserted the shortcode into my webpage and edited the code but the calendar size was not right, so I changed calendar width to 100% and calendar cell height to 40px from Add booking >Options, it still didn't fix the size but now the form disappeared from the page.
    Please let me know how to fix this. Thank you!

      • My apology, here is more info. Yes, I did saw the Booking Calendar shortcode and inserted to the page, it seems I am having a problem not with the width itself but the cell size (day and date); each one is very narrow and condensed.
        Here is the link: page
        This is a preview page. Do I have to publish it to get the calendar's right?
        Or is it because of the font? (I need to show the calendar and the form in Japanese)
        Exact shortcode I entered: {calendar months_num_in_row=2 width+100% cell_height=40px}
        Version of WordPress: 5.6.2
        Php: 7.4(module)

        Thank you for your help.

        • Hello.
          I do not see this page. you need to publish it.
          Also send EXACT full shortcode that you are using in the page.
          Thank you.

            • Hello.
              this issue, because of conflict with your theme.
              Please open this file https://luckystar111.com/wp-content/uploads/simple_days_cache/style.min.css

              ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

              then find this code:

              table { border-collapse:collapse; display:block; overflow-x:auto; max-width:100%; white-space:nowrap; margin:16px auto 32px }

              and replace it to this code:

              table { }

              If you will have issue of finding this css code, please contact support of your theme.

              Kind Regards.

              • Thank you for your reply.

                I opened the attached file and I did find the code but I couldn't replace it from there (I contacted theme support, and he gave me the same file: wp-content/uploads/simple_days_cache/style.min.css and said I can replace it from the file).

                So I went into "how to edit file" video and followed the instruction to get into the BC client.css to edit but now I don't see the code?
                I'm confused, appreciate for your input. Thank you.

                • In that file that code is looking like this:
                  table{border-collapse:collapse;display:block;overflow-x:auto;max-width:100%;white-space:nowrap;margin:16px auto 32px}
                  replace it to this:
                  table{}
                  Kind Regards.

                  • um, yes, I did find the code in the file. I just can't override it, am I supposed to be able to erase the code and replace it from there?

                    • Hello.
                      It's can be that this file is cached and auto generated each time, so you need to fine the source file and edit there, as well.

                      Please do not forget to clear browser cache before testing these changes.

                      Also please recheck for any cache plugins, like "WP Super Cache", "WP Fastest Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

                      Kind Regards.

  7. I have created this email template
    Hi [name]
    You have inquired to book [bookingtype] for the period: [check_in_only_date] - [check_out_only_date].
    Your inquiry has been accepted and has been given the booking ID number [id]
    The total cost of the booking is [cost_hint].
    The rental cost is [original_cost_hint], and the additional services amount to [additional_cost_hint]
    In order to finalise the booking, please pay the deposit within one week of today. The initial deposit is [deposit_hint].
    Please click the following link to go to the payment page
    [visitorbookingpayurl]

    And it turns into this

    Hi Kim Asger

    You have inquired to book Villa les Terrasses for the period: 8 May 2021 – 22 May 2021.

    Your inquiry has been accepted and has been given the booking ID number 75

    The total cost of the booking is 4,209.02 €.

    The rental cost is 3,812.50 €, and the additional services amount to

    In order to finalise the booking, please pay the deposit within one week of today. The initial deposit is 2,104.51 €.

    Please click the following link to go to the payment page

    https://www.villa-les-terrasses.eu/visitor-booking-edit/?booking_hash=4e8c4912bc8a56ae4c1f88a8ffb0bf42&booking_pay=1

    Thank you, Villa les Terrasses
    https://www.villa-les-terrasses.eu

    • Hello.
      You need to be sure that you are using this shortcode [additional_cost_hint]
      In the booking form and at the “Content of booking fields data” form at the Booking > Settings > Form page.
      It’s obligatory to use such shortcode in those 2 forms.
      Only after that create NEW test booking and then make new tests.
      Kind Regards.

  8. Thank you, but I simply do not understand what you mean.

    In the original forms, the short code [additional_cost_hint] was not mentioned at all in the content.

    I have modified the Content of booking fields data Form, and i have listed the new variables from advanced cost.

    And as you see from the example above, the total cost is calculated correctly and the original cost is correct. The difference between those two is of course the Additional Cost. Do you mean that I must put in a line in both the Booking Form and the Content containing [additional_cost_hint]??

    If so, what does that line look like in the Content section?

    • Hello.
      >> Do you mean that I must put in a line in both the Booking Form and the Content containing [additional_cost_hint]?

      YES, correct.
      You can have this field as hidden field:
      <span style="display:none;">[additional_cost_hint]</span>

      For testing.
      Please make NEW test booking. Old bookings will not have such saved fields, so emails will be have issue.
      Kind Regards.

      • Thank a bunch! It worked and I am happy about it.

        Then to the bank accounts. There is the possibility to add more than one bank account, but no way to select which one to use. I cannot find that subject here on the forum?

        Kind regards

        • Hello.
          The bank accounts it’s only “fixed text” to show for visitor to use for the payment. It’s more like “invoice”. And system does not connect to the user bank system.
          Thats why it’s does not possible to select it.
          Kind Regards.

  9. Can I choose the same time range 2 times for different doctors

    • Hello.

      Unfortunately, if you are need to make the several specific number of bookings per the same timeslot at same date in SAME CALENDAR, its does NOT possible in any versions of Booking Calendar. Sorry. Please check my suggestion bellow.

      A) The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      In lower versions of Booking Calendar possible to make bookings only for restricted timeslots.

      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here http://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: http://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      B) If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here http://wpbookingcalendar.com/overview/#capacity

      At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation). Please read more info about the booking resources and how to configure them here http://wpbookingcalendar.com/help/booking-resource/

      We highly recommend to check this article about different configuration of capacity and availability http://wpbookingcalendar.com/faq/capacity-concept/

      _____________________________________________

      Suggestion! I can suggest that you can create the booking resource with specific capacity in Booking Calendar Business Large version for the each of your times and then have the independent own calendar for the each of your time slot for the reservation. Its mean that your visitors firstly, need to select the times in the selectbox, where will be list all your options.

      And only after that select the date and fill the booking form. Its can be look like this: http://bm.wpbookingcalendar.com/select-resource-2/
      ___________________________

  10. Hi.
    Is it possible to show on my front page a "preview" version of 1-month calendar? For example, i have a list of resources, and a short-version (3-4 calendar days) near each resource will be really usefull.