Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. No funciona correctamente, muestra el formulario, pero no el calendario, qué puedo hacer?

    It does not work correctly, it shows the form, but not the calendar, what can I do?

    • Hello.

      It seems that you are using the old version of Booking Calendar and you have updated to the latest update of WordPress.
      Because of that you are having this issue. Please be sure to use the latest update of Booking Calendar 8.8.1
      It has to resolve the issue of not showing the calendar at the latest update of WordPress.
      In case if you are using the paid version of Booking Calendar, then you can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      Kind Regards.

  2. I have the same problem, the form appears but the calendar does not appear.
    Wordpress is updated to the newest and your plugin is also updatet to newest version "Version 9.Personal.SingleSite.5.1.3"

    Please help.

    • Hello.

      It seems that you are using the old version of Booking Calendar and you have updated to the latest update of WordPress.
      Because of that you are having this issue. Please be sure to use the latest update of Booking Calendar 8.8.1
      It has to resolve the issue of not showing the calendar at the latest update of WordPress.
      In case if you are using the paid version of Booking Calendar, then you can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      Kind Regards.

      • I have version 9 and the calendar still doesn't show up.

        • Hello.
          You are having version 5.1.3
          Latest update is 8.8.1
          Kind Regards.

  3. The hours that appear in the emails are not in 24hours time and when we point to the schedule on the calendar is the same. It appears "Times 3:AM 4:PM". Ist it possible to change that?

    Thank you

    • Hello.
      Please change the time format at the Booking > Settings General page in booking admin panel section.
      Kind Regards.

  4. Hello,
    is multilanguage system only available in PRO version?

  5. I purchased the booking calendar on the 24th March and filled in the support form every day to no reply. How can i get a refund

    • Hello.
      Here is error that we get when we sent to your email address:

      This is a permanent error. The following address(es) failed: anthony@advatagespeakersbureau.com Unrouteable address ... Address not found Your message wasn't delivered to anthony@advatagespeakersbureau.com because the domain advatagespeakersbureau.com couldn't be found. Check for typos or unnecessary spaces and try again.

      We will submit refund of your order.

      Kind Regards.

  6. Hello, is it possible to create more than one form using this plugin ? I want to show form fields in different manner on different pages. Is it possible ?

  7. Hello,

    We installed Booking calendar (Free version) to test it before getting a premium version.It works well, but when we activate the plugin, our main site header on the home page (who stick on any page) is not working anymore (can't open the scrolling menu).

    When we desactivate the plugin, then we can open the scrolling menu.

    Any advice?

    • Hello.

      Its seems like conflict because of loading of other version of Bootstrap library. You can deactivate loading of Bootstrap library by Booking Calendar at the Booking > Settings General page in Advanced section, by checking this option “Disable Bootstrap loading on Front-End” after expand of this section “Show advanced settings of JavaScript loading”. Its can fix some issues in your theme (if you have some), but its also be reason of not showing mouse over tooltips in the Booking Calendar at the front-end side.

  8. when I schedule a booking it fills the correct timeslot on the booking page but it shifts the time forward 9:30 hours in emails that are sent out and on the description

    • Hello.
      You need to deactivate this option “ Use localized time format”, at the Booking > Settings General page in Booking Admin panel section. This option useful only, if you have issue with translation of time format. If you activated this option, at some servers possible issue with "Daylight Saving Time" - booked times can be later on 1 hour.

    • also side not the click2approve and click2decline shortcodes dont function

  9. We have updated our website (same WordPress-version but new theme and some other plugis). We have noticed that booking calendar day-view does not show the correct (today's) date. If I click on "today" (which is the 31st), it shows the daily-view of the 29th.
    Also in that date all ressources seem as if they are not booked - but in reality (I can see this in the weekly view) all rooms are booked).
    We have also upgraded to WP-B 8.8.1 - no change.

    Anything we can do?

    Other systems on this WordPress-Site show the correct "today's" date

    • One more thing: I have just noticed that also the time is wrong. We are using time-slots of 1 our. Whn I book from 10:00 - 12:00 it gives me 12:00-14:00
      Strange.
      I have tried "localized time-format" but that did not change anything
      Thanks, Frank

      • Hello.
        You need to deactivate this option “ Use localized time format”, at the Booking > Settings General page in Booking Admin panel section. This option useful only, if you have issue with translation of time format. If you activated this option, at some servers possible issue with "Daylight Saving Time" - booked times can be later on 1 hour.

        Otherwise Probably it's because of conflict with some other plugin or actual theme.
        Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
        If it does not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
        We just need to find the reason for this issue.

        Kind Regards.

        • Thanks, we found ist: It was another plugin that interferred with WP Booking.

  10. How can I add a new language?
    I bought medium business version.
    I would like to translate booking dashboard in Japanese.
    How can I translate English to Japanese in dashboard?