Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi,

    Can I change the time slots and availability days for each different resource?

    We would like resource A to have specific availability days and time slots. and we would like Resource B to have a another availability days and time slots.

    Thank you,

  2. Hi,

    Is it possible that someone only can rent my holiday home on fixed days for check in and check out? For instance from sunday till saturday and from friday till sunday? If so, can you tell me how to arrange this?

  3. Hi,
    my calendar ist running on small business licence.
    I managed to set up the function that one day could be both, arrival and departure and to show this in the calender by a triangular.
    When testing the function I realised, that I cannot book this overlapping day - even if I pick the date in the frontend calendar. It is always picked the day before, e.g. I try to book nov. 2 to 9th, the picker shows this period but the form contains the date 2 to 8th (half day due to departure on 11h).
    Could you give me advice on this issue - how can I set up the calendar with correct periods?

    • Hello.
      Please be sure that this option “ Set check out date as available” was deactivated at the Booking > Settings > General page in Calendar section.
      Kind Regards.

  4. Hi,

    I am using the free version of the plugin with WordPress.
    Is there a function – in this or in one of the paid versions – to limit the number of bookings per specific timeslot? Now it can be limited to one booking or unlimited. I would like to make it possible for several people (for instance 10) to book the same timeslot.

    Is there a function of group booking? Being able to select number of tickets/persons per timeslot?

    How can I configure available dates and times in the booking form? I only found the option to set the starting month in the calendar, and limit the number of months that the user can scroll through. But I would like to accept bookings only for a specific period (for instance 03.05-15.06) and specific timeslots (hourly, from 9 am to 5 pm).

    Many thanks!
    Right now, it is possible

    • Hello.
      1)
      Unfortunately, if you are need to make the several specific number of bookings per the same timeslot at same date in SAME CALENDAR, its does NOT possible in any versions of Booking Calendar. Sorry. Please check my suggestion bellow.

      A) The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      In lower versions of Booking Calendar possible to make bookings only for restricted timeslots.

      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here http://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: http://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      B) If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here http://wpbookingcalendar.com/overview/#capacity

      At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation). Please read more info about the booking resources and how to configure them here http://wpbookingcalendar.com/help/booking-resource/

      We highly recommend to check this article about different configuration of capacity and availability http://wpbookingcalendar.com/faq/capacity-concept/

      _____________________________________________

      Suggestion! I can suggest that you can create the booking resource with specific capacity in Booking Calendar Business Large version for the each of your times and then have the independent own calendar for the each of your time slot for the reservation. Its mean that your visitors firstly, need to select the times in the selectbox, where will be list all your options.

      And only after that select the date and fill the booking form. Its can be look like this: http://bm.wpbookingcalendar.com/select-resource-2/
      ___________________________

      2) “group booking” does not possible in the plugin. Sorry.

      3) It’s possible to set as unavailable specific days during specific seasons or weekdays in the Booking Calendar Business Medium or higher versions. Check more about this feature here: https://wpbookingcalendar.com/overview/#availability
      Watch it in this video guide https://wpbookingcalendar.com/help/booking-calendar-video-season-availability/

  5. Hello, I'd like to know how can I change the language of the plugin into Spanish, thx.

  6. Hi, the calendar and form was showing normally at pc and mobiletest.me , a online mobile emulator for testing website. But it cannot show properly on my phone, the calendar place only show the text "Calendar is loading...", and the captcha cannot show also. I tried to deactivate the all plugin except the booking calendar and wp mail smtp, clear the browser cookie on my phone, and I'm sure there is no any JavaScript error message on ctrl+shift+j on chrome. But it also won't work, I have no idea now.

    • Hello.
      Send the link to your page with booking form, where you are having the issue.
      Kind Regards.

      • Hi, my page was on localhost and didn't be hosted, can we have another way to deal?

        • Hello.
          If you do not see the calendar, and see "Calendar is loading..." it's means that at the page exist some JavaScript error.

          Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl + Shift + J for showing browser console) and try to fix them.You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.

          You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.If it does not help, please deactivate your active theme and activate the default WordPress theme. And then retest it again.

          Also please be sure that you do not have any activated cache plugins. Please recheck for any cache plugins, like "WP Super Cache", "WP Fastest Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

          • Hi, I already found and fix the issue. The issue is the connection of localhost database was be refused when the webpage be access by mobile phone. Now I'm hosted the website and the issue has been fixed, Thank you for replying by the way.

  7. Hello,

    I'm having 2 errors in the console and the booking calendar isn't showing or not working :

    jquery.min.js?ver=3.5.1:2 Uncaught TypeError: jQuery(...).wpbc_timeselector is not a function
    at HTMLDocument. (wpbc_time-selector.js?ver=8.8.1:105)
    at e (jquery.min.js?ver=3.5.1:2)
    at t (jquery.min.js?ver=3.5.1:2)

    jquery.min.js?ver=3.5.1:2 Uncaught TypeError: jQuery(...).datepick is not a function
    at init_datepick_cal (client.js?ver=8.8.1:404)
    at HTMLDocument. ((index):772)
    at e (jquery.min.js?ver=3.5.1:2)
    at t (jquery.min.js?ver=3.5.1:2)

    Do you know what can I do to fix this ? thank you.

    • Hello.
      Probably it's because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If it does not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason for this issue.

      • Hello.
        It's seems that some of your plugins or actual theme ovveride loading of devault jQuery library.
        Please check more here https://wpbookingcalendar.com/faq/loading-jquery-twice/

        It's because the default jQuery library is 3.5.1
        <script type='text/javascript' src='https://rouet-nature.fr/wp-includes/js/jquery/jquery.min.js?ver=3.5.1 ...

        but at your website was loaded (by some script) this jQuery version 3.3.1

  8. I've been trying for several times during the past two weeks to get information about how to update my version. Ther's no answer at all, not even in my spam

    • Hello.
      I can see only one request with expired order that was sent from this email address ed@eddeboer.nl

      Email was sent at 24 of April.

      Please note that order older older than 6 months ago it’s was expired and we was sent instruction how to renew it.
      I will resend email.
      Do you have updates order ?

      Kind Regards.

  9. same question about not receciving an answer , other e-mailadress

  10. same question about not receciving an answer , other e-mailadress