Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi, when selecting a couple of days for reservation, the total costs is not correct. When adding up the total costs, 1 day is forgotten. What goes wrong here in the settings? How do I correct this so that all days of the reservation are included in the total price?

    Thanks, Christiaan

    • Hello.
      Please open the Booking > Settings > Payment page and set cost per 1 day instead of cost per 1 night.
      Also please be sure that this option "Set check out date as available" at the Booking > Settings General page in Calendar section is unchecked.
      Kind Regards.

      • Thanx for the fast reply! Unfortunaltely it still does not work..

        • Hello.
          Ok, please send screenshots of your costs configuration from the Booking > Resources > Cost and rates page and from Booking > Settings > Payment page.
          Also send screenshots of your dates selection with incorrect cost.
          Please send all this data to support @ wpbookingcalendar.com
          Kind Regards.

            • Yes, but also explain about when you are having this issue. Send all this info to support @ wpbookingcalendar.com

  2. Hi, is it possible to enforce the following deviating rule in a certain period in the calendar?
    - 29 June to 31 August a minimum stay of 7 nights applies, arrival and departure only possible on Saturday

    Thnx, Christiaan

      • Hi, for the rule:
        "29 June to 31 August a minimum stay of 7 nights applies, arrival and departure only possible on Saturday"
        I came up with:
        [bookingselect type='0,1,4,2,5,3' form_type='villa-atalanta' label='Selecteer eerst uw gewenste accommodatie:' first_option_title='Kies:' nummonths=2 options='{select-day condition="season" for="Juli/Augustus Villa Atalanta Piek" value="7" start-day="6"}']

        But is does not work.. What is wrong?

        • Hello.
          It’s incorrect. Please check more here
          https://wpbookingcalendar.com/faq/shortcode-booking-form/

          Try this.

          [bookingselect type='1,4,2,5,3' form_type='villa-atalanta' label='Selecteer eerst uw gewenste accommodatie:' first_option_title='Kies:' nummonths=2 options='{select-day condition="season" for="Juli/Augustus Villa Atalanta Piek" value="7,14,21"},{start-day condition="season" for="Juli/Augustus Villa Atalanta Piek" value="6"}']

          Kind Regards.

  3. How to book a tenant every Sunday till the end of the year without a charge?

    • Hello.
      You can  create new booking by  selecting each  "Sundays" in the calendar from current month  to  end of this month.
      For ability to  make such  days selection in calendar, you need to  activate the "Multiple days" selection mode at  the Booking > Settings General page in Calendar section. So  then  you can  manually  select each  Sunday  in calendar for ability to  submit this new booking.

      Relative costs.- If this booking appear at  specific booking resource (calendar),  so  you can  define the cost of this booking resource  as 0 at the Booking > Resources page. In this case the cost  of the booking will  be = 0  for any  bookings that  you or your visitors will  create in this booking resource (calendar).
      - In the  Booking Calendar Business Large or higher version possible to use coupon code for getting discount for the booking. You can define coupon code for getting 100% discount,  and in this case the cost  of the booking will  be == 0. Watch it in this video guide https://wpbookingcalendar.com/help/discount-coupons-video-overview/

      - But in any  case,  even  if the cost  of the booking will  be higher than  0,  and you will  submit the booking,  this booking will  be saved to  the Database,  and you can  just  skip following payment form. Booking will  be still  exist  in the Booking Listing  page,  until you will  not erase it. So  in other words,  if you already  have some lease agreement with  tenant and just  need to  set  such  dates (each  Sunday) as unavailable in the booking resource (calendar),  you can simply  create new booking (even if the cost  of the booking higher than 0). And then you can edit the cost  of the booking in the Booking Listing  page. Watch it in this video guide https://wpbookingcalendar.com/help/booking-listing-video-tutorial/
      Kind Regards.

  4. Hello, I use the Business Large Developer 8.5.1

    On one of my websites, I need to be able to book single days for one type of day boat and a range of days for another type of holiday boat. Looking through previous forum answers, it seemed easiest to convert the settings to default to the range of days and then insert

    bk_days_selection_mode = 'single';

    before the calendar which needs to book single days. Although this now allows you to select single days, the final "Book Now" button won't work, and brings up an error message "Error! Please reset your check-in/check-out dates above"

    An example is at
    https://www.boutiquenarrowboats.co.uk/testing

    Would you be able to help?
    Many thanks

    • Hello.
      It’s correct.
      Only if you will activate the “single day selection mode it’s does not possible to use check in/out times for change over days. So please open the Booking > Settings General page and in calendar section uncheck “Use check in/out option”. Save changes.
      Test it.
      Kind Regards.

  6. Hi
    I have just installed Booking Calendar and then put calendar widget on page using Elementor.
    When I look at the page, I see this error:
    Notice: Undefined index: booking_widget_type in /home/thedatalabtest/public_html/wp-content/plugins/booking/core/lib/wpdev-booking-widget.php on line 74

    Could you help me solve this?
    Thanks
    Gina

    • Hello.
      Its seems that you have not defined the initial value of booking resource in the configuration widget. If you can not do this in the initial configuration widget of Booking Calendar in your Elementor, so then you can try todo this fix.
      Please open this file /home/thedatalabtest/public_html/wp-content/plugins/booking/core/lib/wpdev-booking-widget.php on line 74

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then find this code:

      $instance['booking_widget_type'] = strip_tags($new_instance['booking_widget_type']);

      and replace it to this code:

      $instance['booking_widget_type'] = ( empty( $new_instance['booking_widget_type'] ) ? 1 : strip_tags( $new_instance['booking_widget_type'] ) );

      Kind Regards.

      • Many thanks for your reply.
        I am very new to this plugin - "you have not defined the initial value of booking resource in the configuration widget"
        Could you tell me how to do this before I try the fix?
        Thanks
        Gina

        • Hello.
          You can configure the Booking Calendar widget at the WordPress > Appearance -> Widgets page, during adding the Booking Calendar widget to some sidebar.
          Kind Regards.

          • I did add a widget, but couldn't see anything there that I could configure, and it didn't solve the problem.
            So I did the code fix and that has worked.
            Many thanks

            • Great to know that you have resolved the issue.
              Kind Regards.

  7. Hello
    I have Business Large Developer 8.5.1
    On one of my websites, I'm trying to set the valuation days so that 4 days booked together are charged at 75%.
    I have set it up exactly as another website which IS working, but this time it doesn't recognise the new valuation.

    Do you know of a set up which will prevent the valuation days setting from working?
    Thanks

      • Thank you, but that is what I have done. It works on one website, but not the other. Do you know of any set up which would cause a conflict and cause this not to work?

        • Hello.
          1) Please be sure that you have inserted into the post or page, the booking form for correct booking resource, which you have configured these "Valuation days" cost settings. Please read more how easily insert booking form or availability calendar into a pages https://wpbookingcalendar.com/help/inserting-booking-form/ or how manually configure Booking Calendar shortcodes in content of your pages: https://wpbookingcalendar.com/help/booking-calendar-shortcodes/

          2) Be sure that the other "Valuation days" cost settings does not overload this specific "Valuation days".

          3) Otherwise please send screenshots of your configuration and send the link to your page with booking form, where you are having the issue. Please send all this to support @ wpbookingcalendar.com
          Thank you.

  8. Hi! thanks for all!

    When i click in the URL sent in the confirmation email to modify my booking these errors appear in the page:

    Warning: Illegal string offset 'booking_hash' in /home/ocwarchi/public_html/LANAVE/wp-content/plugins/booking.bl.8.4.3/core/lib/wpdev-booking-class.php on line 978

    Warning: Illegal string offset 'type' in /home/ocwarchi/public_html/LANAVE/wp-content/plugins/booking.bl.8.4.3/core/lib/wpdev-booking-class.php on line 990

    Warning: Illegal string offset 'view_days_num' in /home/ocwarchi/public_html/LANAVE/wp-content/plugins/booking.bl.8.4.3/core/lib/wpdev-booking-class.php on line 993

    Warning: Illegal string offset 'scroll_start_date' in /home/ocwarchi/public_html/LANAVE/wp-content/plugins/booking.bl.8.4.3/core/lib/wpdev-booking-class.php on line 996
    .....
    ...
    ..
    Thank you in advance for your answer.

    • Hello.
      You need to configure the Filter toolbar at the booking Listing page to show all bookings or past bookings. And then apply this filer. After this open the Actions toolbar and click on Export button to generate the CSV file from bookings in this listing.
      All this available in the paid versions of Booking Calendar.
      Kind Regards.

  10. Support needed:
    If you click on a specific date of the calendar and you click on send the response is: please select in the calendar the date.
    Hence the booking is not accepted/transfered.
    Please help

    • Hello.
      Please be sure that you have inserted into your page, only one shortcode for your booking form, like this:
      [booking type=1]
      and not the 2 shortcodes like availability calendar and the booking form:
      [bookingcalendar type=1] [booking type=1]

      Otherwise please update your content in the page for having only one shortcode for the booking form (its already contain calendar inside).
      Kind Regards.

      • thanks,
        where and how do I insert the shortcode?
        how can I update the content for having only one shortcode?
        KR

        • Hello.
          1) Please read more how easily insert booking form or availability calendar into a pages https://wpbookingcalendar.com/help/inserting-booking-form/ or how manually configure Booking Calendar shortcodes in content of your pages: https://wpbookingcalendar.com/help/booking-calendar-shortcodes/

          2) I do not sure that clearly understand what do you mean by this: "how can I update the content for having only one shortcode?". Can you explain more detail ?
          Kind Regards.

          • Sorry, I don't believe that these answers respond to my question.
            The problem is that the calendar doesn't load. Hence when anybody clicks on a date this date is not accepted. It just happens nothing whenever somebody tries to select a date.
            please help

            • Hello.
              1) In case, if your calendar is not loading. Its most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl + Shift + J for showing browser console) and try to fix them.
              You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.

              You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
              If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

              If you still will have this issue, please send the link to the page with booking form, where you are having an issue, I will check it then.

              2) Otherwise please send screenshots of your issue and send the link to your page with booking form, where you are having the issue. Please send all this to support @ wpbookingcalendar.com
              Thank you.