Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. It says in your documentation that if a booking crosses over two different Valuation Rates, it defaults to the rate that the check-in date falls on. Is it possible, in the settings or by adding some custom code, to default to the higher rate of the two valuation rates? Thanks

    • Hello.
      Unfortunately it’s does not possible in actual versions. Sorry.
      Kind Regards.

  2. Is it possible to block out a changeover date but still allow users to book over the top of that date? A user can check in/out on Monday or Friday. We want to stop that happening on Monday 17th, but allow people to book a stay over the top e.g. Friday 14th - Friday 21st. Thanks

    • Hello.
      The number of days to select depend from the start day of selection possible only to configure in the Booking Calendar shortcode in options parameter. Please check more here https://wpbookingcalendar.com/overview/#advanced-days-selection

      But it’s have to be clear rule that does not intersect with other rules. So for example you can define ability to select at Monday 7 or 5 days and at the Friday only 7 days.

      • But this will affect all other Fridays and Mondays in that season. How do I target that specific date? If I untick that day from all season filters, it blocks it out but you can't book check in before and check out after.

        • Hello.
          Its does not possible to make exception from the exist rules in that configuration - its does not possible to exclude only one date.

          You will be need to create new seasons, that will have weekdays relative to that specific season, and configure days selection condition like in previous email

          And in all other season filters, you need to remove (exclude days) of that week.
          So you will be need to create season filters based on the "dates range" and not the conditional days season filters at the Booking > Resources > Filters page.

          Kind Regards.

  3. Hi support,

    When I import via Booking Manager .ics-files, then bookings form external sites come with +1 day of the checkout date. The checkin date is right.

    How do I solve this?

    • Hello.
      Please open the Booking > Settings > Sync > “General” page and deactivate this option “ Append check out day”.
      Kind Regards.

      • Hi Support,

        That solution helped. But the next problem:

        I have 4 bookings in Booking Calendar. These bookings exported correctly to 2 other booking websites. But these 2 other booking websites also export to Booking Calendar. Now Booking Calendar get duplicate bookings. They are the same dates, so visitors cant see it. But in "Bookings" I see duplicates.

        What is going wrong here?

        Thanks in advance

  4. I'm busy importing my Google Calendar into the booking plugin, but nothing is popping up on the plugin - even though there are entries in the Google Calendar. I have added a test entry over two hours ago - but still, nothing is showing

    Can you please assist?

    • Hello.

      Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.
      In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

      You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

      Kind Regards.

  5. I am having trouble with the Advanced Fields section. I need to calculate taxes on the entire sum, AFTER the additional costs are added for the number of visitors, otherwise the calculation of costs is off. The application only calculates taxes on the base price of the resource, and does not apply the tax calculation to the additional fees at all. In order to do this (as a workaround), I am attempting to use mathematical expressions in the advanced costs fields, as your documentation states is possible, but it will not save or do the calculation. For example, the expression "20 + (20 * .037)" will not save or calculate.

    We also need to apply a discount to the base prices and additional costs, but NOT to the included tax. Is there a way to do this? For example, If someone books 3-7 days, there is a 5% discount. But using valuation days calculates the first two days at full price and the third+ days as discounted. This is incorrect. It should apply the discount to the entire block of days equally. Otherwise the discounts are not applied properly.

    The only way I have found to apply the discount to the entire booking cost globally is to use a "coupon code" that is automatically applied to the booking depending on number of days selected by the user. But, as I mentioned above, the discount is also inclusive of tax, which is also incorrect.

    Any help?

    We are using the Business Large version.

    • Hello.
      1) Please activate this option “ Advanced Cost” at the Booking > Settings > Payment page, if you want that specific additional cost, which configured as percentage for some option, apply to other additional fixed costs and not only to original booking cost.

      Relative expression use this:
      (20 + (20 * 0.037))

      2) “Valuation days” you need to configure like this:

      Together 3 days = 95% from total cost
      From 4 to 99 days = 95% of cost per each day.

      Watch it in this video guide https://wpbookingcalendar.com/help/valuation-days-cost-video-overview/

      Kind Regards.

      • Thanks for getting back to me. I have done exactly this as you suggested, and the calculations are wrong. The other issue is that I have put the mathematical operation into the Advanced Cost exactly as you have written, and it will not save, nor calculate it.

        • As for the Valuation days, here is what I used:

          Together 3 days: 100% from total cost
          From 3 to 6 days: 95% of cost per each day.
          From 7 to 30 days: 85% of cost per each day.
          For LAST, 0%

          When I try to put that in using "together" for the 1 and 2 days (because valuation days don't work for nights, even though that is how the client charges for rooms so I have to adjust it with LAST at the end), and then 3-7 at 95% etc, what happens is that when I try to schedule 10 days for example, days 1-2 are calculated at 100%, and the rest of the days are calculated at 95%. Nothing gets calculated at 85%. If I schedule 3 nights, nights 1 and 2 are again calculated at 100% and the other days at 95%.

          What I need is that when the user selects less than 2 nights, it's full price 100%; if more than 2 nights, the 95% applies to the ENTIRE cost, and if more than 7 nights, 85% of the ENTIRE cost, not just the days that surpass the 7th night.

          I hope that makes sense.

          • Hello.
            You need to configure "Valuation days" like this:
            Together 3 days: 95% from total cost From 4 to 6 days: 95% of cost per each day. Together 7 days: 85% from total cost From 8 to 30 days: 85% of cost per each day. For LAST day 0 USD for each day
            Kind Regards.

        • Hello.
          1) Probably in the booking form you are having some form fields that does not have standard names and instead of that used some non standard symbols (like umlauts of ' , etc...) in the names or in values. Its can be reason, why you can not save some values in additional costs at the Booking > Resources > Advanced cost page.
          Please try to reconfigure the booking form at the Booking > Settings > Form page to be sure to use only standard symbols.

          2) I am still do not really understand what exactly issue you are having with tax applying to the costs.
          Can you explain more detail in some example and send configuration of your booking form from the Booking > Settings > Form page and screenshot of Booking > Resources > Advanced cost page and Booking > Resources > Cost and rates page and send the link to your page with booking form, where you are having the issue.
          Please send all this info to support @ wpbookingcalendar.com
          Thank you.

  6. I'm getting emails for bookings, but they aren't showing up on the calendar or list.
    My client got this email https://www.screencast.com/t/g9fk3ULcY and when she clicks the link she can see the request (https://www.screencast.com/t/tLsePOkImluW), but if she just logs into the website and goes to Bookings there's nothing there - https://www.screencast.com/t/e8GWBnr1pt9A.

    I've updated and am at Version 9.Business.Small.SingleSite.8.6
    The site is: https://littlemountainsc.org

    • Hello.
      You booking was moved to the Trash (you can see it in the second screenshot), that's why you do not see it in calendar, and in usual booking Listing page (you ned to configure filter parameters to show bookings in trash, as well).

      That booking exist in trash, possibly because you have activated this option "Auto-cancel bookings" at the Booking > Settings General page in "Auto cancellation / auto approval of bookings" section.
      Please deactivate that option, and then test it with other future bookings.
      Kind Regards.

  7. Hello!

    In the calendar overview there are only first names displayed. When people are calling by phone to edit their booking it´s hard to find the right entry. See: https://ibb.co/SNy6mPt

    How can I edit the display so first names and surnames are displayed together.

    Are you going to add a search? The search by ID is not enough - the people simply don´t know their booking ID when calling for support.

    Best regards,
    Jan

  8. I have Business Small SingleSite 8.6, Type: Business Small, Used for: 1 website, Release date: 05.10.2019.
    I have two questions,
    #1 is regarding a function within the Emails Section, under the NEW (admin) tab.
    Is it possible to list more than one email address in the TO: field to receive the notification of a new booking?
    We wanted to have a back up person to ensure bookings are being approved in a timely fashion.

    #2 is regarding the content field, "the email body", within the Emails Section.
    Is it possible to insert an iFrame within the body of the email? I have tried to do so to using both the and html codes to insert a google map of the address in the lower half of the approved email. It shows the map in the admin area, but when an email is actually sent the map is not showing.

    • I removed the first and last brackets so i could insert the code being used.
      iframe src="https://www.google.com/maps/embed?pb=!1m18!1m12!1m3!1d3524.6471653138597!2d-82.48239858449583!3d27.943459982694762!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x88c2c37ca29c441b%3A0xc971091fae58bed5!2s2001+W+Cleveland+St%2C+Tampa%2C+FL+33606%2C+USA!5e0!3m2!1sen!2sph!4v1559012976588!5m2!1sen!2sph" width="600" height="450" frameborder="0" style="border:0" allowfullscreen></iframe

      • Hello.

        After visitor submit the booking, system can send email to the administrator (about this new booking), and confirmation email to the visitor.
        You can configure these emails at the Booking > Settings > Emails page.

        You can define the comma separated emails in the field "to" for email template, that is sending to the administrator, at the Booking > Settings > Emails page.

        For example:
        email1@server.com;othet-email@gmail.com

        But it’s will be the same email that is sending as copy to different email addresses.
        Kind Regards.

  9. Sorry, I have to re-open this question:
    Activating the option "Use time selections as recurrent time slots" actually helped when I have the same two hour on Monday, Wednesday and Friday.
    But when I book Monday and Tuesday from 8:00am to 6:00pm (= following dates) it still blocks the whole night. This was different in the previous version.
    See a screenshot here

    • Hello.
      Basically, its have not to be so. I was just retested.
      Please note at the Booking Listing page, you need to click on "Expand" dates icon at the header of booking Listing to show all dates and times - for showing dates in "Full dates view mode". So you will see all times and dates there.
      Or you can open the Booking > Settings General page and in "Booking admin panel" set for the option "Dates view" as "Wide dates view".

      Also in the Calendar Overview page, its have to show correctly times at specific times on specific dates (not the check in/out times). Try to make new test booking and test it.

      P.S. I was sent screenshots to your email, as well. Please check spam folder, if you do not see it in inbox.
      Kind Regards.

  10. OK, sorry - With those settings and new bookings it works the way it's supposed to do.
    Guess this was an old booking which I made before I switched WPBooking back to recurrent time slots.