Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. I am unable to set the custom price of each services. Can you please guide me how to set custom price to the services
    Thanks

  2. Hi,

    Is there some way to add discount for total based on seasonal filter? Or to adjus advanced costs based on seasonal filter?

    Thanks,

    Attila

  3. Hi,

    I would like to add advanced cost based on 2 fields: ([visitors18]+[children]-10)*5900. (if visitors and children are more than 10 guest, each additional guest above 10 is 5900.) How to avoid to go negative? Is it possible to use "if"...

    Thanks

  4. After installing the small business calendar plugin the reservations trow back an error

    Error during inserting into BD - Dates
    [F:/wpbc-booking-new.php| L:436|V:9.Business.Small.SingleSite.8.7.1| DB:Duplicate entry 10-2020-01-23 00:00:00 for key booking_id_dates::INSERT INTO wpdb_bookingdates (booking_id, booking_date, approved) VALUES (10, 2020-01-23 00:00:00, 0 ), (10, 2020-01-23 00:00:00, 0 ), (10, 2020-01-24 00:00:00, 0 ), (10, 2020-01-24 00:00:00, 0 ), (10, 2020-01-28 00:00:00, 0 ), (10, 2020-01-28 00:00:00, 0 ), (10, 2020-01-29 00:00:00, 0 ), (10, 2020-01-29 00:00:00, 0 )]

    • Hello.

      It’s seems that you incorrectly configured times at the Booking > Settings > Form page
      or in case if you have activated change over days the Booking > Settings General page in calendar section.
      You can check this troubleshooting instruction about this issue in FAQ here http://wpbookingcalendar.com/faq/duplicate-entry-key/

      Kind Regards.

  5. HI, I want to move over from free to paid version so I can add a second calendar to my website for a second venue- when I upgrade will all my original bookings on the first calendar be lost?

  6. Hello,

    Thanks for your quick answer. Great support.

    1) Yes, i`m using the lastest update 8.7.1.
    2) i have Bootstrap v3.3.7 in my theme, Unfortunately doen´s work with your advice. Any other option?

    BR.

    • Hello.
      Its most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl + Shift + J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.

      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

      If you still will have this issue, please send the link to the page with booking form, where you are having an issue, I will check it then.
      Kind Regards.

      • Hello,

        I tried that option before. I deactivated the Plungin Booking Calendar and my website works perfectly, but when I activate the booking calendar add-on again, the website keeps loading and never starts. A while ago it worked perfect with the plugin booking calendar.

        The other options like deactivate the bootstrap front-end or loading the CSS and JavaScrit only in some specific pages don't work for me.

        Thanks in the advance.
        BR.

        • Hello.
          1) Please note, Booking Calendar is using Bootstrap library 3.3.5, if your theme or some other plugin is using other (older or newer) version of bootstrap so then possible an issues.
          You can disable of loading Bootstrap library in Booking Calendar at front-end side. But in this case, any popover tooltips (where usually showing booked times or times or availability will not show in Booking Calendar). So please open the Booking > Settings General page and in Advanced section click on " Show advanced settings of JavaScript loading " then set as checked this option " Disable Bootstrap loading on Front-End ". Click on "Save changes" button.
          Also please do not set this option " Disable Bootstrap loading on Back-End " as checked, because otherwise, will be some issues in booking admin panel

          2) Please recheck for any cache plugins, like "WP Super Cache", "WP Fastest Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

          3) Otherwise please send the link to your page with booking form, where you are having the issue.
          Thank you.

            • Hello.
              On this page: https://www.tourscoiba.com/reservations/ you are having this JavaScript error:
              05:52:03.274 ReferenceError: visible_booking_id_on_page is not defined autoptimize_e297a6249070ad83996116c06741e215.js:52:167
              The reason of this error, because your page was cached, and its seems that not all JavaScript files of Booking Calendar was loaded:
              https://www.tourscoiba.com/wp-content/cache/autoptimize/js/autoptimize_e297a6249070ad83996116c06741e215.js

              Please recheck for any cache plugins, like "WP Super Cache", "WP Fastest Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).
              Thank you.

              • Hello,
                Thanks for the answer.
                I have Autoptimize chache plugin, deactivate the plugin but the booking calendar does not work either in Spanish or English.

                If I upgrade to premium version, is this problem fixed?
                When will it be compatible with boostrap 3.3.7?

                Thank you very much.

                • Hello.
                  1) Sorry, did you activated the "Booking Calendar" plugin ? I do not see at your page, any JavaScript or CSS files that was loaded from Booking Calendar plugin.
                  2) Please be sure that you do NOT activated this option: "Load JS and CSS files only on specific pages" at the Booking > Settings General page in Advanced section.
                  Otherwise id you was activated this option, be sure that you have correctly configured these option: "Relative URLs of pages, where to load plugin CSS and JS files"
                  In your case for this page: https://www.tourscoiba.com/reservations/
                  you need to define this value:
                  /reservations/
                  for the option "Relative URLs of pages, where to load plugin CSS and JS files"
                  Kind Regards.

    • Sorry, I am talkong about: Deduction capacity in calendar based on “adults” and “children” selection

      • Hello.
        That FAQ instruction working only for the single booking form. But when you are having booking resource selection shortcode that page have many hidden booking forms for each of your resources, so that's why you are having this issue. If you need to use that tip from the FAQ instruction, please insert the booking forms for each of your booking resources into the separate pages.
        Kind Regards.

        • Thank you. Do you have any advice for the "Resource selecton" version? I want to use [visitors] in advance cost settings, But [children] and [adults] selection on the form. [visitors]=[children]+[adults]. Is it possible to put something like this to somewhere?

          • Hello.
            If you will use customization from FAQ instruction about the visitors = adults and children selection - it’s possible to use only in the booking forms. It’s does not possible to use it, when you using booking resource deletion shortcode. Please check my previous comment, why it’s does not possible.
            Kind Regards.

            • Whit kind of arithmetic expressions can be used for advanced costs? I understood that conditions can not be used. Other functions? Or only +-*/ ?

              • Hello.
                Only arithmetic operations (as in description to this functionality): + - / *
                Kind Regards.

            • OK. So I used the proposed code on Booking form. On the form it is working perfectly: visitors number changes based on selecting adults and children. But the cost of Visitors are not calculated (advanced cost), only if I visiotors are selected directly on the form. (if I select only adults and children, no cost calculated)

              • Hello.

                Please try to use customization like this (relative to this FAQ instruction):
                <p class="wpbc_visitors_selection">Visitors: [select visitors class:visitors "1" "2" "3" "4" "5" "6"] </p> <p>Adults: [select adults class:adults "1" "2" "3"]</p> <p>Children: [select children class:children "0" "1" "2" "3"]</p> <script type="text/javascript"> jQuery( 'select.adults').on( 'change', wpbc_set_visitors_number ); jQuery( 'select.children').on( 'change', wpbc_set_visitors_number ); function wpbc_set_visitors_number() { var s_adults = jQuery('select.adults option:selected').val(); var s_children = jQuery('select.children option:selected').val(); var s_visitors = parseInt(s_adults) + parseInt(s_children); console.log( s_visitors ); jQuery('select.visitors option[value=' + s_visitors + ']').prop({selected: true}); var bk_type = jQuery( "input[name^='bk_type']" ).val(); if (typeof(showCostHintInsideBkForm) == 'function') { showCostHintInsideBkForm( bk_type ); } } </script>

                • Hi,
                  Thanks a lot. Now it is better, but often calculating wrong. May I send you the link of my test page - I could not find out which scenario it is ok, which it is not ok? Thanks, Attila

  8. Using Business Large SingleSite 8.7.1

    Booking per day (not per night)
    Day cost = 185 € / day

    I need to achieve this:
    - From 1 to 14 days booked = 185 € / day
    - From 15 to 99 days booked = 95% of the cost of 1 day

    I set valuation days:
    - Together 14 days = 2590 €
    - From 15 to 99 days = 95% from the cost of 1 day

    14 days = 185 € * 14 = 2590 €
    For 15 days, it seem that the script calculates (185 € * 14) + (185 € * 0.95) = 2765.75 €
    But I need to calculate it this way --> (185 € * 15) * 0.95 = 2636.25 €

    How can I achieve this?

    Thank you.

    • Hello.
      You need to configure “Valuation days” like this:
      Together 15 days = 2636,25 EUR for all days From 16 to 99 day = 95% from cost of 1 day
      Kind Regards.

      • Thank you for your prompt response.

        Is there a way to apply a discount to the sum of the prices of selected days using the sum of each day´s price?

        For instance:
        March 1 to March 18 price = 100 EUR / day
        March 19, 20, 21 and 22 price = 150 EUR / day
        March 23 to 31 price = 100 EUR / day

        If someone books March 16 to March 22 = (3 x 100) + (4 x 150) = 600 + 300 = 900 EUR

        Is there a way to apply a discount to that final amount depending on the number of days booked?

        "From 1 to 6 days, 100% of the total amount of the days booked"
        "From 7 to 14 days, 95% of the total amount of the days booked"
        Etc.

        Thank you for your help.

  9. i am from Italy hello. Can you help me translate? /rardor

  10. Hi,

    How can I set on calendar the minimum booking nights depending on Seasonal filter (Medium Business)

    Thanks

    Attila

      • Thanks. I have tihis code:

        [booking type=6 form_type='teljes' startmonth='2020-4' aggregate='2;4;6;3' options='{select-day condition="season" for="Szezon ár" value="6"}, {select-day condition="season" for="Szezonon kívüli ár" value="3"}']

        Does not work. Range day selection activated. What other setting is missing?

        Thanks.

        Attila

        • Hello.
          Please rename your season filters at the Booking > Resources > Filters page. You need to be sure to not use non standard symbols in the names of season filters, do NOT use umlauts or other non standard symbols in names of season filters.
          Then reconfigure your shortcode.
          P.S. Of course you need to activate the range days selection mode at the Booking > Settings General page in calendar section.
          Kind Regards.

          • Hi,
            I changed seasonal filter names and the shortcode:
            [booking type=6 form_type='teljes' startmonth='2020-4' aggregate='2;4;6;3' options='{select-day condition="season" for="szezon" value="10"}, {select-day condition="season" for="nem szezon" value="5"}']
            But is still uses the min 3 days from the general range days selecton settings.
            Thanks

            • Hello.
              Please send screenshots of your seasons (from the Booking > Resources > Filters page), screenshot of your shortcode , and send the link to your page with booking form, where you are having the issue.
              Please send all this info to support @ wpbookingcalendar.com
              Thank you.