Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello,
    Just wondering what happens to the bookings that are showing in the booking list page that have completed their stay. All the booking details vanish after the completion date. Firstly, where does all the info go, and secondly, can I retrieve and store all the details in a file somewhere for future reference? Future sale prices, etc.

  2. Hi i have free version installed, good plugin, last week i change hosting provider and pointing the new MX registry for the corporate email (with gsiute), and now the plugin doesn't function whit my corporate mail; i proove installed plugin in other wordpress with the same corporate mail and evreything is good the notification is recived in corporate mail. So my corporate mail is good but with my website after hosting migration doesn't work. I already uninstall wiht delete data check the plugin, and install again but don´t send notification mail to my corporate mail.

    How i can fix this, what folders i must delete, or cache?

    Thank's a lot

    • Hello.
      Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is ‘sending emails via php’ option and it can resolve that issue.
      Kind Regards.

  3. Hello,
    Is it possible to preselect the booking resource in the dropdown list of resources on the bookingselect form?

    For example, I want to be able to send a user via a link (oursite.com/bookingcalendar?resourceid=2 or oursite.com/bookingcalendar?resourceid=3, etc...) to the bookingselect form but have the dropdown value set to the resource ID from the url.

    I know you can pre-select this within the short code if you know what resource to display but we only want one page to manage instead of one for each resource.

    [bookingselect label="" form_type="standard" nummonths="3" type="1,2,3,4" selected_type="1" options='{calendar months_num_in_row=3 width=100% cell_height=60px}']

    So is there a way to pull the selected_type parameter from the url that loads the page?

    • Hello.
      Yes, you can do this.
      You need to use link like this:
      http://oursite.com/bookingcalendar/?resource_id=4
      Kind Regards.

  4. Dear,
    I have plugin installed on my site. Since changing dates to 2020, all prices went to 0 € even though prices in Season Filters are all set and should be displayed.
    Can you help me with resolving this issue?

    • Hello.
      Please recheck that you have selected dates in 2020 for your exist season filters at the Booking > Resources > Filters page,
      Or in case if you was created new season filters for 2020 at the Booking > Resources > Filters page, so then please be sure that you have enabled the Rates for these season filters at the Booking > Resources > Cost and rates page at Rates section - checkboxes near each specific rate must be checked.
      Watch it in this video guide https://wpbookingcalendar.com/help/rates-daily-costs-video-overview/
      Kind Regards.

  5. Hello,
    When I set the form to be at the right side of the calendar, the calendar itself gets shrinked. If the form is bellow it looks OK, but I need it to be on the side. What can I do?
    Thanks!

    • Hello.
      Please send the link to your page with booking form, where you are having the issue. Also please send your shortcode that you are using at your page and send configuration of your booking form from the Booking > Settings > Form page. You can send all this info to support @ wpbookingcalendar.com

  6. I am trying to use the booking Calendar for rental of a boat just during the summer months. I have no problem with the duration of the calendar (6months) but I don't know how to set the period to start in May. It is defaulting to January 2020.
    How can I chose a start month for the booking period.
    I have the latest versions of WP, PHP and the booking Calendar.

    Thanks for any help you can provide.

  7. Hello,
    I have the calendar configurate it's depend of the season automatically select 3, 5 or 7 seven days.
    With this shortcode:

    [booking type=5 form_type='formulario-kayak-7' nummonths=4 options='{select-day condition="season" for="temporada media" value="5"},{select-day condition="season" for="temporada alta" value="7"},{select-day condition="season" for="temporada extra" value="10"},{select-day condition="season" for="puente 5" value="5"},{select-day condition="season" for="puente 6" value="6"}']

    But if the client need more days in the seasons, he can't select more.
    Can you help me?
    Thank you

    • Hello.
      You need to use in value configuration like this 7-99
      For example:

      ...{select-day condition="season" for="temporada alta" value="7-99"},...

  8. Plugin Version: Business Large SingleSite 8.7.1
    Hi, I have auto-approval of reservations, and I need only one email to be sent.
    Right now, each time a user submits a reservation there are two emails sent:
    a) New booking
    b) Booking approved

    I need to:
    1) Disable either a) or b) so only one emails gets to the user
    2) Configure the subject (ex: "New booking") for that email since all content is in Spanish and plugin is configured in Spanish too.
    3) Also, both emails come from "Booking system", how do I change that?

    Thanks and regards,

    • Hello.
      1) You can deactivate the “New (visitor)” email at the Booking > Settings > Emails page, in this case.
      2) You can configure “Subject” at the Booking > Settings > Emails page in “Approved” email template, field - “Subject”.
      3) You need to configure field “From” for correct email address there.
      Kind Regards.

  9. Hello,
    In my bookings the client pay the deposit 30% to do the reservation. And then when i send email to pay the rest of booking, the money that appears to make the payment is the same deposit and not the remaining 70%. I need that appears the rest of payment, is possible?

    I have another problem with the edit reservation of clients. I do all the steps to configure the page to edit bookings but when i click the link in email, don't appear the booking to edit, only that say: "You have not marked any parameters for editing the reservation"

    Thank you, regards

    • Hello.
      1) You need to edit the cost of the booking at the Booking Listing page, before sending "Payment request" for payment balance.
      Here is little instruction about MANUAL sending payment request for payment balance (rest from the sum).

      Please read firstly this article about the correct configuration of the "payment link" : http://wpbookingcalendar.com/faq/configure-editing-cancel-payment-bookings-for-visitors/

      Then open the Booking > Settings > Emails page and configure and set active the "Payment request" email.

      At the admin panel (if you was activated deposit payment) at the booking listing page for the specific booking you will see in the cost field the FULL cost, but inside of the "notes section" (you can activate it by pressing the note button at the right side of the each section), you will see the description similar to this:

      Total cost: $135.00 / deposit: $54.00, balance: $81.00 / - 11.11.2020

      If you are want to request from the visitor to pay THE SPECIFIC sum, you are need to make these steps:

      a) Edit the cost of the booking, and enter the sum, which will show at the payment form.
      You are need to change the cost and then press the save button to save the new cost.

      b) Press the send payment request button to send the email with link to the payment form for the specific booking.

      2) You need to configure correctly [bookingedit] shortcode. Please check this FAQ instruction how to configure ability to edit or cancel own booking(s) of visitor, who made these booking(s): https://wpbookingcalendar.com/faq/configure-editing-cancel-payment-bookings-for-visitors/

      • I resolve the pproblems, but I think that the rest of payment It should look directly when you send the payment request, without having to change the cost. I think it's something that should improve.

        Other cuestion. If the client makes a modification in booking and add more days, the deposit does not recalculate what I had previously paid from deposit and what I would have to pay extra for those extra days. And in the case of booking fewer days, you should subtract that money.
        Is there any way to recalculate? or is it not possible?

        Thank you!

        • Hello.
          You can activate this option "Update cost, after booking editing in admin panel" at the Booking > Settings > Payment page in Payment options section, if you want to update cost after editing booking in admin panel, based on new booking data.

  10. Hi there,
    we rent a house for a maximum of 8 people. how can I set this if the house is booked for 1 or 2 - 3 people, then is shown as booked in the calendar?
    Many thanks in advance for your reply.
    Happy New Year!
    BR, Balazs

    • Hello.
      If you need to show day as available, until all 8 spaces will booking resources booked for specific dates, then you need to check the Booking Calendar Business Large or higher version.
      If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here https://wpbookingcalendar.com/overview/#capacity
      You can test it in the live demo here https://bl.wpbookingcalendar.com/
      Watch video about this feature here https://wpbookingcalendar.com/help/availability-capacity-video-overview/
      At this version possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource. But its possible to make booking only for FULL date, not a time slots (time slots in this version only saved as data into database, but do not apply to availability logic).
      Highly recommend, to check this article about configuration of capacity and availability for booking resources: https://wpbookingcalendar.com/faq/capacity-concept/

      Happy New Year to you too.
      Kind Regards.