Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Support,
    I have the free version on my website and just purchased the personal version. I don't see any where you can enter the new key for registration of product to upgrade the site. Is this possible or do I have to delete every thing and start from scratch?
    Thanks

  2. Hey there,

    we are using the multi-domain version of the plugin and have the following problem:
    The radio button doesnt make the required Check before the form posts.

    I set up everything right:
    [radio* payment-method use_label_element "PayPal@@paypal" "Credit_Card@@stripe" "Bank_Transfer@@bank_transfer"]

    In the frontend the classes are set in the inputs: wpdev-validates-as-required wpdev-radio

    But when i fire the form without checking one radio Button it is not checking it and doenst show any error messege.

    What could be the problem here?

    Thanks in advange,
    Fred Wachs

    • Hello.
      Please use radio button with one preselected option by default [radio* payment-method default:paypal use_label_element "PayPal@@paypal" "Credit_Card@@stripe" "Bank_Transfer@@bank_transfer"]

      So it’s will not be possible to unselect all options there. Visitor will select one option in any case or use selected.
      Kind Regards.

    • Hello.
      Such configuration possible to define in the Booking Calendar Business Medium or higher versions.
      Please be sure to use the latest update of Booking Calendar 8.7.2
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/
      Otherwise please send screenshots of Booking > Settings > Form page and Booking > Resources > Advanced cost page and send the link to your page with booking form, where you are having the issue.
      Please send all this info to support @ wpbookingcalendar.com
      Kind Regards.

  4. Hi,
    Is there a way to get the price per night of a ressource without passing by the shortcode of your plugin ?
    My accommodation are set up as custom post type, and custom in code through the theme.
    I want to display cost per night dynamically through PHP of my theme.
    I tried with your shortcode but they are not working outside the backoffice input.
    Is there any way to do that ?
    Thank you very much, best regards,
    Morgane

  5. Good afternoon,

    We have purchased the following product for our customer - Business Large (single site) package. We are struggling to meet some of the customer's requirements and would be grateful if we could talk to one of your technical specialists, for some advice/help on whether we can implement these requirements using this product. We are on a very tight deadline and need to speak to someone today if possible please.

    I would be grateful if someone could contact me on {CUTTED}, my name is Sally Greer and I work in the Project management Team at Taylor Made Computer Solutions. If I am not available for any reason when you call, please speak to my colleagues Kiran Anand or Pete Evans in the Development team.

    Thanking you in advance.

    Kind regards,

    Sally Greer

  6. Hello!
    Is it possible to provide information about confirmed bookings to any user? In example if a user (who is not logged in to wp) wants to place a booking wich is impossible because that resource ist already booked, than he should be able to see who did that booking or e.g. the information given in [content].
    And yes, we are taking care of peoples privacy, the website is only available for people who are allowed to acmes that information.
    Thanks in advance!
    Moritz Naatz

    • Hello.
      At front end side possible to show the booking details in mouse over tooltip in Timeline view in paid versions of Booking Calendar .
      It’s the same view as in Calendar Overview page in Admin panel but in read only mode.
      Please note it’s does not the inline month view calendar where you can select the date(s) for booking.
      In timeline view it’s showing tooltip at the checking day of booking. Check it here https://bm.wpbookingcalendar.com/timeline/

      Also in the Booking Calendar Business Medium or higher versions you can activate this option "Show booking details in tooltip" at the Booking > Settings General page.
      Its will show booking details in usual inline month view calendar but only for the bookings that was made for specific timeslots.
      Kind Regards.

  7. Hello,
    I'm trying to export all my appointments into a .csv file, but when trying to download, i get the following message:
    "Wrong Path. Error during exporting CSV file!"
    What can I do to fix it?

    Thanks in advance.

    • Hello.

      1) The exported file must be exported into the new directory

      ../wp-content/wpbc_csv/bookings_export.csv

      Please recheck that this directory is existing, otherwise please create it.

      /wp-content/wpbc_csv/

      and recheck if you see there exported file bookings_export.csv

      2) Please try to delete this ../wp-content/wpbc_csv/bookings_export.csv file in your server directory, and then try to create new export.

      Such issue possible because such directory was not created during activation of plugin, because of conflict with some other plugin.

  8. Hi I have purchased the small business versions of the plugin.

    I have 3 cars that can be booked by staff but I only want one booking page. Is it book a car via a dropdown list on the booking form?

    Thanks,

    Fergal

      • Hey, thanks for your prompt response.

        I have another issue at the moment. I have added a link to an image so you can see clearly the issue. Can you advise on how to fix this issue.

        https://cl.ly/e89a385e5cca

        Thanks,

        Fergal

        • Hello.
          It seems like you are having some missing closing HTML tag at the Booking > Settings > Form page in "Content of booking fields data" form (at the bottom of tat page).
          Recheck that each DIV or SPAN or P tags have relative closing HTML tag.
          For example:
          <div> ... </div>
          Kind Regards.

            • Hello.
              1) This form is seems correct. If you are using the Booking Calendar Business Medium or higher versions and you ave configured several custom booking forms, so then please recheck about this issue in ALL your custom booking forms.

              2) Otherwise Probably, its because of conflict with some other plugin or actual theme.
              Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
              If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
              We just need to find the reason of this issue.

              Kind Regards.

                • Hey,

                  Is there anyway that I can force users to login to see the booking page?

                  I don't want guests to be able to book cars.

                  Thanks,

                  Fergal

                  • Hello.
                    By default its does not possible, but you can insert the booking forms into the password protected pages (its standard functionality of WordPress).
                    So after this you can inform password to these pages to your registered WordPress users, and only such users will be able to make the bookings.
                    Kind Regards.

  9. Any possibility to add the gmail markup event script to the approved booking email ?

    something like that:

    {
    "@context": "http://schema.org",
    "@type": "LodgingReservation",
    "reservationNumber": "[id]",
    "reservationStatus": "http://schema.org/Confirmed",
    "underName": {
    "@type": "Person",
    "name": "[name] [surname]"
    },
    "reservationFor": {
    "@type": "LodgingBusiness",
    "name": "Name of the propriety",
    "address": {
    "@type": "PostalAddress",
    "streetAddress": "address",
    "addressLocality": "city",
    "addressRegion": "region",
    "postalCode": "postal code",
    "addressCountry": "Country Abbreviations"
    },
    "telephone": "[phone]"
    },
    "checkoutDate": "[check_out_date]",
    "checkinDate": "[check_in_date]",
    "modifiedTime": "[modification_date]",
    "modifyReservationUrl": "[visitorbookingediturl]"
    }

    Kind Regards

    • Hello.
      Basically, you can switch email from the Visual view mode to Text view mode (content editor) at the Booking > Settings > Emails page, and then insert this code, as in API in gmail markup, and then configure your emails with this code.
      Shortcodes in that code, must be automatically replaced by data, during sending emails.
      Kind Regards.

  10. Hello,

    When doing a booking and email confirmation comes through its not showing the correct date. for example its always showing one day beforehand ie if you book for 06.06.2020 it will come through as 05.06.2020 on email confirmation but on calendar it will show correctly as 06.06.2020

    • Hello.
      Probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.