Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

    • Hello.
      Unfortunately it’s does not possible in actual versions of Booking Calendar. Sorry.

  2. I want to set specific days at different trading hours (some days 9am - 5pm; other days 11am - 7pm) and patients to book hourly appointments. I also want to take payment in £ (GBP). Can this be done?

    • Hello.
      You can define the different times for the different weekdays or seasons in the Booking Calendar Business Medium or higher versions. Please check more here https://wpbookingcalendar.com/overview/#times-week-days

      You can define cost as GBP at the Booking > Settings > Payment page and In your payment systems tabs there.

      Kind Regards.

  3. Hi, we are using Booking Calendar Business Large. I would like to make a customization (even if I have to touch the code) to enable the following:
    If the there re any existing bookings for a particular date for one resource, make this day unavilable for other resources, too (no matter if the capacity is still available).

    Thanks a lot for any hints, I also appreciate hints regarding the source code.

    Regards

    Michaela

    • Hello.
      You can make dates as unavailable in one calendar, is such dates was booked in other calendar, by using aggregate parameter in the Booking Calendar shortcode.
      Please read how manually to configure Booking Calendar shortcodes here https://wpbookingcalendar.com/faq/shortcode-booking-form/

      For example if you are having these 2 calendars with ID like these:
      at the Booking > Resources page:
      ID = 1 -- Calendar A ... ID = 5 -- Calendar B ...
      so then for first calendar you need to use this shortcode:

      [booking type=1 nummonths=2 aggregate='5']

      and for other calendar use this shortcode:

      [booking type=5 nummonths=2 aggregate='1']

      Kind Regards.

  4. Hello.

    Have been some months my booking calendar wasn't working.
    How do i know if It still active?
    If not how to renew it for paid version?

    WordPress Version 5.3.2
    Version 9.Business.Small.SingleSite.8.4.3

    Thank you.

  5. Hi.
    We need the summary with the total amount of the reservation and the buttons with the purchase option on the imported reservation form. how do i set it up?

    • Hello.
      Unfortunately, during import process, such info does not possible to show. Sorry.

      Booking summary possible to show only, during creation new booking at the front-end side, after clicking on "Send" button before showing payment system forms.
      You can activate this summary at the Booking > Settings > Payment page.
      Kind Regards.

  6. Hi Im having major problems, I set up my calendar with my booking form on the right side, but the booking form is overlapping my calendar (https://prnt.sc/qm3b5p) and have found no other issues, I followed the setup properly with the proper code: [booking type=1 nummonths=2 form_type='standard']

    Please help!

    • Hello.
      Its seems because of CSS conflict with some other plugin or theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.

      Otherwise please send the link to your page with booking form, where you are having the issue.
      Kind Regards.

  7. Hi,
    I'm using the plugin for my website and I'm syncing Airbnb and Booking.com with it. The import of Airbnb/Booking.com works fine, but I do have a problem with the export. When I export the date with the ics file and import it in Airbnb, it exports ALL of it. Also the dates of Airbnb which has been important in the Website before. So after that in Airbnb Calender e.g. blocked dates are now blocked dates from the Website's Calender. So it exports all, not only the new bookings which have been made with Booking Calender.

    Is it possible to export ONLY new Bookings from the Website in Airbinb/Booking.com? Or do I have an error in reasoning?
    Thanks for your help!

    Regards from Austria,
    Patrick

    • Hello.
      Unfortunately, its does not possible to "export ONLY new Bookings from the Website in Airbinb/Booking.com".
      Plugin support exporting all bookings, does not depend where such bookings was made (created in the Booking Calendar or imported from some other .ics source).
      Kind Regards.

      • Hi, okay that's a pitty. But thanks for the quick reply.
        Patrick

  8. Hi there

    I am a beginner when it comes to wordpress. I need to use your bookings plugin and I added it into the site. But it looks wrong...its too small and I don't know how to change its size to stretch across the page. Also I need to change the colours.

    Here is the page it is on: https://umephivaal.co.za/wp/bookings/

    Also, is it possible to booking TIMES in a day and not just the entire day?

    • Hello.

      1) You can define the size of the calendar in the Booking Calendar shortcode, during inserting it into the post or page. Please check more here https://wpbookingcalendar.com/faq/shortcode-booking-form/#booking-options

      For example:

      [booking type=1 nummonths=2 options='{calendar months_num_in_row=2 width=100% cell_height=40px}']

      2) You can select the different calendar skins at the Booking > Settings General page in Calendar section. If you need to customize your own calendar colors, so then you can do this in CSS file. please follow this FAQ instruction: https://wpbookingcalendar.com/faq/change-skin-and-colors/

      3) The bookings for specific timeslots possible even in the Booking Calendar Free version ( https://wordpress.org/plugins/booking/ ).

      But I recommend to check the Booking Calendar Business Small version, as well.

      The ability to book for the specific times possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1).
      In lower versions of Booking Calendar (including free version), possible to make bookings for specific times only for specific restricted time-slots.

      Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-timeslots/

      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      Kind Regards.

  9. Hi,

    (for your information: my resources are 5 rental cars, all are exactly the same type of car)

    Can you please be so kind to tell me if your calendar can do the following?:

    1) I saw that you can display the number of resources available when you hover over the calendar day, my question:
    can you shade the calendar day e.g. yellow when only one resource is left on a given day? (I assume red shading for no resources left is already a feature 😉

    2) Can you set a discount of say 10% on the total price which is only applied when somebody books a resources for say 7 days or longer?

    3) Can you set another discount of say 10% on the total price which is applied when somebody books two or more resources at the same time?

    4) Do 2 and 3 stack up ? (so if somebody books two resources for longer than 7 days they get 20% discount on the final price?

    Thanks for making a great product, looking forward to hear from you,

  10. Hi,
    I am having trouble with setting up Paypal with your plugin.

    Paiements work fine, but the redirection is never done on the page I stated in backoffice AND in Paypal account.

    To resume what I've done :
    I created a "Paiement success" page for my website.
    In the settings of the plugin, under the Advanced Settings in Payment - Paypal, I stated in the input "Return URL from Paypal" (for success paiement) the URL of this page I created.
    I also configure, in my Paypal Account, that users must be redirect after paiement, and put the same URL there.

    Nevertheless, any success paiement from Paypal always redirect me to this kind of url : /wp-content/plugins/booking.bl.8.7.2/inc/gateways/wpbc-response.php?payed_booking=31&wp_nonce=157902588827.12&pay_sys=paypal&stats=OK

    I don't understand what I did wrong...
    Can you help me with that ?

    Thank you very much,
    Best regards,
    Morgane

    • Hello.
      Basically its correct URL "/wp-content/plugins/booking.bl.8.7.2/inc/gateways/wpbc-response.php?payed_booking=31&wp_nonce=157902588827.12&pay_sys=paypal&stats=OK"
      But before this "/wp-content/" must be something like https://your-website.com/
      So full URL have to be like this https://your-website.com/wp-content/plugins/booking.bl.8.7.2/inc/gateways/wpbc-response.php?payed_booking=31&wp_nonce=157902588827.12&pay_sys=paypal&stats=OK

      And after visitor redirect to that page, after then its will be redirected to the "Success page" from your settings.
      Please recheck once again that you do not configured anywhere of trimming URL of your website.
      Kind Regards.

      • Hi,

        Yes there is the URL of my website prefixed to what I copied to you but I didn't wanted to share it publicly in my first message.

        The thing is this page is "nothing", so my users get an error/page not found everytime paiement through Paypal is over, instead of being redirected to "Paiement Success".
        That is my problem.

        I made multiple tests and I never get redirected to success page.
        Can you help me with that ?

        • Hello.
          1) Can you recheck about the any JavaScript errors, when you redirect to this page: ../inc/gateways/wpbc-response.php?payed_booking=.. ?
          Also recheck your error.log in your server configuration, about any relative errors.
          If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

          2) Because usually just after redirection to this page ../inc/gateways/wpbc-response.php?payed_booking=..
          you have to be redirected to the "Success" or "Failed" page.
          That first page, required for rechecking about the status of payment, approving o declining of booking.
          Kind Regards.

          • Hi,

            There are no Javscript error while redirecting from Paypal, neither any error.log logs for those events.
            Still, my success paiement are going to a 404 error page with this URL : [mywebsiteadresse.fr]/wp-content/plugins/booking.bl.8.7.2/inc/gateways/wpbc-response.php?payed_booking=32&wp_nonce=157918272192.54&pay_sys=paypal&stats=OK

            Totally by hazard, I updated the page (f5) after getting the 404 page from redirection of PayPal, and then I get the success paiement page. So it sounds like redirection is not made totallly, which is really strange.

            Do you have any idea what that could be from ?
            Thank you for your help,

            Morgane

            • Hello.
              What exactly JavaScript error do you have there ?
              May be because of you server configuration you are having such issue of not ability to redirect?
              Kind Regards.

              • Hi,

                I don't have Javascript errors. And I don't have error.logs errors either.
                I'll try to contact my server support but I never had a similar problem before and this is not the first time I'm using Paypal/redirection to thank you/success page so I highly doubt this is a problem from that side.

                Will be back to you if anything change,

                Thank you,
                Morgane

                • Hi,

                  Thank you so much for your help,
                  In the end of the story, I contacted the server support and they deactivate some options off my server, and now success page is working perfecly 🙂

                  Cheers,
                  Morgane

                  • Great. It’s will be nice, if you can check what was changed at the server, just for the info for other users, which can have similar issue.
                    Kind Regards.