Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello,
    We are operating on WPBC version 8.4.1 small business, multiple sites, and using .ics imports from external booking site.
    My question is, is it possible to filter events on a value in the SUMMARY field so that certain events are not imported into WPBC?
    I would be happy to customize code, but don't know where to start ....
    Thank you for your thoughts,
    Kind regards, Niels

    • Hello.
      You can check in this file ../booking-manager/core/wpbc/wpbm-bc-import.php
      this function:
      function wpbm_ics_import_start( $attr ) {
      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
      Check more about new features here https://wpbookingcalendar.com/faq/need-new-feature/
      Thank you for understanding.
      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

  2. Hi,

    I am really happy with your calendar, everything is set up exactly as I want it - just the mobile view is killing me 🙁
    On desktop I have 6 months shown (3 months in a row, 2 rows) and you can understand that it's a pain in the bum to scroll down all these 6 months on a mobile.

    1) If I understand right what's written in your archives, there is no option to show a different amount of months on mobile ?
    (also the workaround of showing one calendar on desktop and a different one on mobile does not work, right?)
    Are there plans from your side to develop the functionality to show a different number of months on desktop / mobile? Any ideas if / when this will be available?

    2) What options do I have to reduce the amount of scrolling my clients need to do on mobile?
    Can I show 2 months in a row for example on mobile while still showing 3months in a row on desktop?

    3)As a last ditch effort, would it work to show a 4 months (2x2) calendar on desktop and somehow deactive that the calendar displays differently on mobile and this way get a 2x2 calendar also on mobile?

    4) From your archive I understand that modification of style.CSS might be needed
    My style.CSS tells me: "CSS changes can be made in files in the /css/ folder. This is a placeholder file required by WordPress, so do not delete it."
    Any idea which .CSS would now be the right one to modify so that the calendar stops being responsive on mobile?

    Thanks a lot for your input,
    Andreas

    • Hello.
      1) I will think about this, and add this feature to the TODO list for having it in future updates of plugin, but I can not say, when this feature will be implemented. Sorry.
      2-4) the issue with showing different number of months at mobile device, not only in the number of months, but also relative to JavaScript configuration.
      So its need to be changed somehow in code of plugin. I will think about this, and add this item to the todo list.
      Kind Regards.

  3. Hi,

    I have a calendar (with 2x2 months, and then on the right side of the calendar a form field)

    Whatever I tried, I just don't manage to get them centered in the middle of the page.

    I also tried like it was advised somwhere else but it just puts the calendar in the middle and the form below the calendar.
    It also squeezed the calendar together, so I checked out the client.css - it seems to me that 290px is the reason for the squeezing - how can that be handled better?
    (see code snipped below from the client.css)

    /* form_center */
    .wpbc_booking_form_structure.wpbc_form_center {
    width:100%;
    }
    .wpbc_booking_form_structure.wpbc_form_center .wpbc_structure_calendar,
    .wpbc_booking_form_structure.wpbc_form_center .wpbc_structure_form {
    margin:1px auto;
    width:290px;
    }

    Please be so kind and tell me what can I do that I have Calendar + form next to each other, and the whole thing centered?

    Your help is much appreciated!

    • Hello.
      Send the link to your page with booking form, where you are having the issue.
      Kind Regards.

        • Hello.
          Please open this file https://offroad-camper.ru/wp-content/plugins/booking.bl.8.7.2/css/client.css

          ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

          then find this code:

          /* form_right */ .wpbc_booking_form_structure.wpbc_form_right { width:100%; }

          and replace it to this code:

          /* form_right */ .wpbc_booking_form_structure.wpbc_form_right { width:820px; }

          Please do not forget to clear browser cache before testing these changes.

          Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
          Check more about new features here https://wpbookingcalendar.com/faq/need-new-feature/
          Thank you for understanding.
          Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

          • Hi and thanks for your quick reply, I implemented your suggestion - the calendar is centered now but unfortunately the booking form moved below the calendar which is not what I need.

            I want the calendar and the booking form next to each other and the whole thing centered.

            Are there any other things we can try?

  4. Hello,

    I have a question about my calender: https://www.le-mattas.nl/test/
    I want to use seasons (for example; low-mid-high)

    When week 13 = in this example is midseason (from saturday until saturday) costs 500 euro (march 21 until march 28) and week 14 = lowseason which costs 395 euro from saturday march 28 until april 4.

    The day march 28 is the day that people leave, and other arrive.
    The problem that occurs, when booking from saturday the 28th until april 4, it should show me the lowseasonprice of 395 euro. But since the 28th was also (the week before 500 euro) it shows this price for that whole week.

    How can I solve this?

    Greetz Dennis

  5. Hi,
    it is possible to select multiple time ranges/time slots at the same time, ie so that client can define the time range? I made calendar with one hour time slots, but what if customer wants to book a resource from 10:00 to 14:00? Does he have to make four different reservations?

    Thank you in advance for helping:)

      • Hello and thanks for that tip, tried to search the site, but just didn´t find it:)

        Anyway, now I´m facing problem with starttime-endtime -code. For example if I book time 10:00-11:00 on a specific day and then go back to the booking calendar, that whole day is booked, and I can´t make any more reservations for that day? What am I doing wrong? Time duration-code works just fine and allows to make several reservations on specific day.

        Thanks again in advance for your help!

        • Hello.
          Please be sure the you have correctly configured times fields in 24 hour format at the Booking > Settings > Form page. Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.
          Watch it in this video guide https://wpbookingcalendar.com/help/booking-calendar-video-timeslots/

          Otherwise send Your configuration to me.
          Kind Regards.

  6. Is it possible to "embed" the calendar in a page outside of the wordpress install using "require 'wp/wp-load.php';" and "do_shortcode" and, if so, what is the minimum javascript and css files I need to include?
    Thanks

    • Hello.
      Booking Calendar is working only within the WordPress environment. So you need to load just entire WordPress. All css and JavaScript files, Booking Calendar plugin will load by oneself.

      Kind Regards.

  7. Hi,

    When using German language the user gets redirected to an incorrect url after payment.
    First the user lands on the german version of the "booking-edit" page (https://offroad-camper.ru/booking-edit/?lang=de) that's working fine, but from there he gets redirected to the URL https://offroad-camper.ru/?lang=de/successful/?lang=de
    which is incorrect, the additional string ?lang=de after the domain is screwing up the url.

    (when using standard English language the booking is processing fine through all stages after payment)

    These are my settings:

    General settings/ Url to edit bookings
    https://offroad-camper.ru/booking-edit/[lang=de_DE]https://offroad-camper.ru/booking-edit/?lang=de

    Stripe Settings: /Advanced Setting
    (https://offroad-camper.ru) /successful[lang=de_DE] /successful/?lang=de

    Stripe test gateway is activated on: https://offroad-camper.ru for testing if you want.

    Looking forward to hear from you how to fix this.
    Thanks,
    Andi

    • Hello.
      Please recheck that there was no any wrong characters like white spaces, etc..
      so instead of this:
      /successful[lang=de_DE] /successful/?lang=de
      use this:
      /successful[lang=de_DE]/successful/?lang=de
      Kind Regards.

      • Thanks for pointing out the space which I missed.

        I removed it, unfortunately nothing changed - what else could I try?

        • Hello.
          Its possible such issue because you are having your permalink initial structure like this:
          https://offroad-camper.ru/?lang=de
          can you change it to structure like this (in your translation plugin):
          https://offroad-camper.ru/de/

          So then you need to configure success urL like this:
          /successful[lang=de_DE]/de/successful

  8. I got one more question if I might please.

    How can I change the order of the items in the legend?

    Instead of:
    available, booked, pending

    I want them to appear like this:
    available, pending, booked

    I am happy to change some code, just point me please to the correct file.

    Ps: It would be really great if you one day find time to make your search function easier to use.
    If I could search support + all 4 archives at once and could use several search terms at once that would be really helpful!

    • Hello.
      You need to make this fix.
      Please open this file ../{Booking Calendar Folder}/core/lib/wpdev-booking-class.php

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then find this code:

      if ($booking_legend_is_show_item_approved == 'On') // __('Booked' ,'booking') $my_result .= '<div class="wpdev_hint_with_text"><div class="block_booked date_approved">'.$text_for_day_cell.'</div><div class="block_text">- '.$booking_legend_text_for_item_approved.'</div></div>'; if ($booking_legend_is_show_item_pending == 'On') // __('Pending' ,'booking') $my_result .= '<div class="wpdev_hint_with_text"><div class="block_pending date2approve">'.$text_for_day_cell.'</div><div class="block_text">- '.$booking_legend_text_for_item_pending.'</div></div>';

      and replace it to this code:

      if ($booking_legend_is_show_item_pending == 'On') // __('Pending' ,'booking') $my_result .= '<div class="wpdev_hint_with_text"><div class="block_pending date2approve">'.$text_for_day_cell.'</div><div class="block_text">- '.$booking_legend_text_for_item_pending.'</div></div>'; if ($booking_legend_is_show_item_approved == 'On') // __('Booked' ,'booking') $my_result .= '<div class="wpdev_hint_with_text"><div class="block_booked date_approved">'.$text_for_day_cell.'</div><div class="block_text">- '.$booking_legend_text_for_item_approved.'</div></div>';

      • Thank you very much for your superfast reply, that worked perfectly.

        I have to tell you, I am really happy that I bit the bullet and payed some more money to get your premium product.
        It's really worth every dollar so far, especially with profesional support like that !

  9. I have some questions:
    1)
    I set a price for the first day booked and an additional price for each additional following day booked
    Fx. customer books 25/3 and pays 100$
    customer books 25-27/3 and pays 100$+50$+50$

    Is that possible?

    2)
    I need af workflow like this
    1) Customer fill booking form
    2) Admin approve in admin panel
    3) Customer gets an email with a payment link

    what version do I need to accomplish this?

  10. I have set in MultiUser SingleSite 8.7.2 a booking form to show with calendar but it keeps showing the default form .
    What i am doing wrong ?
    That happens to all calendars and users .
    I have not checked the option under General ---> form that says :
    "Simple Booking Form " "Simple Booking Form Check if you would like to use a simple customization of the free version of the plugin to the form settings. "

    I have to say to you that i use shortcode for showing like this : "[booking type=[[calendar-id]] nummonths=2]" if that helps .

    • Hello.
      1) You can define what booking form to show only in the Booking Calendar shortcode, during inserting it into the post or page. Please check more here https://wpbookingcalendar.com/faq/shortcode-booking-form/
      Setting specific custom booking form as default at the Booking > Resources page is useful, only for showing correct booking details for specific booking resources at the Booking Listing page and in emails.

      Also please note, important info. If you configure booking form for "regular users" (not the super booking admin user), so then you must to login as this specific regular user and then configure this at the Booking > Settings > Form page. If you need to activate the "custom booking forms" for the regular users, so then you need to activate this option at the Booking > Settings General page in Advanced section: "Activate custom booking forms for regular users".

      2) Please note, booking resources from the regular users have own custom booking forms, when you logged in as specific regular user.
      Kind Regards.

      • Thanks for quick reply .
        The point is that i have activate this option at the Booking > Settings General page in Advanced section: "Activate custom booking forms for regular users".
        But it shows the default form .
        That is the point .

        • Hello.
          You need to define name of custom booking form in the Booking Calendar shortcode, like this [booking type=1 nummonths=2 form_type='standard'] Check my previous comment.

          • I am trying to figure out what i am missing ... I read again and again what you wrote.
            Just to let you understand .
            I was with a regular user who created 5 listings to my website and then he created 2 new forms .
            1 form for 3 of 5 listings and 1 for other 2 listings with same fields .
            (the point was the prices per person was same for 3 and the other for 2) .
            Then he put in resources the default form from drop down for each one (1 for 3 and the same second for other 2 resources ).
            That was right actions or there is any limitation for him to do that ?
            I have set the above settings you mantioned .
            I checked from regulars user side the problem .
            Sorry if i confused you , please let me understand if that is not capable of the plugin .
            Thanks .

            • Hello.
              Can you send screenshots of your shortcode and screenshot of your issue ?
              Please
              Please send all this to support @ wpbookingcalendar.com
              Thank you.