Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi

    I am trying to test the booking system however I keep getting this error when I submit the form field
    'Error during inserting into DB
    [F:/wpbc-booking-new.php| L:386|V:8.7.6| DB:Unknown column modification_date in field list::INSERT INTO rcm_booking (form, booking_type, modification_date, sort_date) VALUES (text^name1^Testing Test~text^id_passport1^1234567891234~email^email1^test@gmail.com~text^phone1^0121234567~select-one^bookingfor1^Prayer Mountain~select-one^rangetime1^09:00 - 10:00, 1, 2020-03-23 11:10:26, 2020-03-26 09:00:01 )] '

    Kindly assist on a solution.

    • Hello.
      This error is appear because of incorrect installation/update.
      For fixing this issue, please make these steps:

      1) Open WordPress plugins menu and press deactivate link at Booking Calendar plugin. Please wait for message that plugin is deactivated successfully.

      2) Then press at activate link of Booking Calendar. Important! Wait for message that plugin is activated successfully.
      Test it.

      Please be sure, that your MySQL user from WordPress installation have the rights for the altering of columns in the tables of DB.
      Otherwise contact support of your hosting about rechecking this.

      Kind regards.

  2. My Bookingcalendar version is Medium.
    Hello,
    I created a vacation home booking site where you can book weeks from Saturday to Friday: 7 days.
    I have scheduled different seasons with different rates.
    When I book 1 week : the total cost of the reservation is equal to the price of the week.

    When I reserve 2 weeks, the total cost of reservation does not correspond to the two weeks reserved (only the first week is indicated to be paid.
    I do not know which option is to fill in the parameters or resources.
    Can you guide me?
    Cordially.
    Best regards.

    • Hello.
      1) Usually for such configuration of different costs for the different seasons, you need to configure the different "Rates" instead of "Valuation days" cost settings at the Booking > Resources > Cost and rates page.
      So if you have cost per 7 days, then cost per day will be = ( Week cost) / 7
      And its will be your rates per days for different seasons.
      Check more about this feature here: https://wpbookingcalendar.com/overview/#rates
      Watch it in this video guide https://wpbookingcalendar.com/help/rates-daily-costs-video-overview/

      2) But if you still want to use the "Valuation days", so then you need to configure several conditions, like:
      Together 7 days = 200 USD for all days
      Together 14 days = 400 USD for all days
      Together 21 days = 500 USD for all days

      But please note one important restrictions here in "Valuation days" cost settings.
      "Valuation days" can apply for any days. Or in case if you need apply it to specific season, then it can depend only from the belonging "check in day" to specific season. Its means that, if you select 2 weeks, the "Valuation days" can apply costs only depending from the check in day belonging to specific season, even if some other days belonging to other season. In other words, if you will have the days selection with season intersections, then you can have an issue with "Valuation days". Basically "Valuation days" is useful, in case, if you need to set some discount or higher cost depend from the number of selected days. For example if visitor select 7 or more days, then booking will have 10% discount, etc...
      Check more about this feature here: https://wpbookingcalendar.com/overview/#valuation-days
      Watch it in this video guide https://wpbookingcalendar.com/help/valuation-days-cost-video-overview/

      Kind Regards.

  3. Hello,

    I created a website in two languages. Dutch (default) end Deutsch. the translation of the website is going well. However, the translation of the booking form and emails does not work. De testsite = migrated7.campingkreekzicht.nl

    Example 1: Translation of the availibility did not work. Als the forms are not tranlated. I use:
    Available:[lang=nl_NL]Beschikbaar:[lang=de_DE]Vorhanden

    Example 2: Form translation
    [calendar]

    Reservation:
    - Arrival: [check_in_date_hint]
    - Departure: [check_out_date_hint]
    - Amount of nights: [nights_number_hint]

    [lang=nl_NL]
    [calendar]

    Uw reservering betreft:
    - Aankomst: [check_in_date_hint]
    - Vertrek: [check_out_date_hint]
    - Aantal nachten: [nights_number_hint]

    [lang=de_DE]
    [calendar]

    Ihre Reservierung:
    - Ankunft: [check_in_date_hint]
    - Abfahrt: [check_out_date_hint]
    - Nächte: [nights_number_hint]

    The translation of the form is only working when i put:
    - Stettings -> Site language -> To Deutsch

    But, in this situation i lost the Dutch translation.

    • Hello.
      During switching to the German language, like by opening this page: http://migrated7.campingkreekzicht.nl/reservierung/
      your translation plugin does not change the locale of website. Its still defined as "nl_NL"
      What translation plugin, do you use ?
      Please be sure that your translation plugin is changing locale of website, Otherwise its will not be possible to load specific translation in Booking Calendar.
      Kind Regards.

      • I use Polylang for translation. I can't find a setting to change the locale. Is there a better translation option that works with the booking module?

          • I am testing but the locale has been changed to de-DE when I select Deutsch as language
            Where do you see nl_NL?

            Is the problem maybe de-DE instead of de_DE?

            • Hello.
              Its relative to this code:
              "wpbc_active_locale":"nl_NL",

              We will add support of Polylang plugin to the TODO list for having it in future updates of plugin, but I can not say, when this feature will be implemented. Sorry.

          • Thanks for your answer. Unfortunately, qTranslate is no longer actively maintained and wpml is a paid variant. Hopefully Polylang will be supported soon 😉

  4. Export bookings to .ics feeds.
    I created a folder /wp-content/uploads/feed/feed.ics
    (web accessible)
    I made a booking. Accept the booking. So far so good.
    But then:
    feed.ics does not change ?
    How to export bookings to .ics feed ?

    I want the bookings in a feed.ics becaues I want them automatically import in Outlook.
    So I need an URL with a recent feed.ics

    • Hello.
      Booking Calendar does not create the phisically files at the wp-content or other folders at your server.
      Booking Calendar plugin is create dynamic .ics FEED from the .php file, while you accessing URL that you have defined at the Booking > Settings > Sync > "Export - .ics" page.
      Its means that you do not need to create files or folders.
      You need to configure .ics feed urls at the Booking > Settings > Sync > "Export - .ics" page.

      Watch this video guide about how to start export of .ics feeds from Booking Calendar into other services: https://wpbookingcalendar.com/help/export-ics-feed-video-tutorial/

      Please check more here https://wpbookingcalendar.com/faq/#sync
      Kind Regards.

      • Oh now I read this. Accidentally I looked back on this site and now I see that there is an answer! Maybe you can also notice by Email that you answered a question? When I did'nt look here back, I'd never known that you answered me.....

        • Hello.
          You can send your question to support @ wpbookingcalendar.com ,
          during next time, instead of posting questions here.
          Thank you.

  5. ciao, ho inserito il calendario di prenotazione sul mio sito worpress, versione gratuita, per vedere come funziona, ho importato ed esportato i calendari da booking.com, ma quando voglio prenotare la pagina mi chiede di aprire o salvare il file, come se dovesse scaricare un file. e la pagina non si apre. potete aiutarmi? inoltre vorrei sapere se nella versione a pagamento è possibile che i calendari si aggiornano in automatico. sarei interessata alla versione personale.
    grazie Luisa

    • Hello.
      Please note, curently support and communications possible only in English via emails or at support plugin forum. Thank you for understanding.

      I do not sure that clearly understood about your issue.

      Please read more about sync feature here: https://wpbookingcalendar.com/faq/#sync

      Import.
      Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.
      In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

      You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

      Export.
      Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/
      Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.

      Kind Regards.

  6. Hai there,

    The "Thank you message" is not visible because the calendar dissapears for the time the Thank You message is visable.
    So how to show this "thank you message"?

    Or is it possible to link the button to a popup?
    (I am using Elementor)

    And can I noticed by mail if there is an answer from support? Because after filling in this form, it is nog clear to find my reply back...

    • Hello.
      Be sure that you have defined enough time in milliseconds to show the “thank you” message at the Booking > Settings General page in form section. You need to set value like 15000 for 15 seconds.

      You can contact directly by email support @ wpbookingcalendar.com

      Kind Regards.

  7. [click2approve] is not working.
    (the button for editing shows not up in my editor, as shown in your video)

    So how to create a [click2approve] function in the admin-email?

    Don't forget to notice me by email when answering. Because I cannot smell that there is an answer.

    Regards

  8. Hello,
    i use ACTIVECAMPAIGN for automation marketing.
    Can i syncronize Leads with this plugin? There is a dimostration?

  9. Mt client bought premium for booking calendar but the features have not showed up. How Can I access premium option and features?

  10. Hello

    I currently have this issue when creating a booking (through form):

    Error during inserting into BD - Dates
    [F:/wpbc-booking-new.php| L:438|V:9.Business.Small.SingleSite.8.7.6| DB:Duplicate entry 16-2020-04-09 00:00:00 for key booking_id_dates::INSERT INTO bcb_bookingdates (booking_id, booking_date, approved) VALUES (16, 2020-04-09 00:00:00, 1 ), (16, 2020-04-09 00:00:00, 1 ), (16, 2020-04-10 00:00:00, 1 ), (16, 2020-04-10 00:00:00, 1 ), (16, 2020-04-11 00:00:00, 1 ), (16, 2020-04-11 00:00:00, 1 )]

    I have already tried a reinstall.
    Thanks

    • Hello.

      It’s seems that you incorrectly configured times at the Booking > Settings > Form page

      or in case if you have activated change over days the Booking > Settings General page in calendar section.

      You can check this troubleshooting instruction about this issue in FAQ here http://wpbookingcalendar.com/faq/duplicate-entry-key/

      Kind Regards.