Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. So sorry about all the questions.

    How do I set-up my resources so that the customer can enter an amount and it calculates based on the amount entered and the cost of the resource, so it would be the amount x the resource?

    For example, if a customer wants 2 "Seafood" dishes, they enter 2 in the amount box and it mutiplies the Seafood x 2. I already have the resources and the cost set-up but I don't know how to do this.

      • I'm missing something because I'm not getting this to work...

        I have a dropdown for a menu from 1-10. The cost of that menu item is $95. What I want is each time the customer selects a number the price changes based on the number they select.

        For example, if they choose "1" the cost is $95, if they choose 2 the cost is $190, if they choose 3 the cost is $285, etc...

        I put the price of $95 in each field.

        What step am I missing please?

        • Hello.
          You need to set the cost for the booking resource at the Booking > Resources page as base cost as 95 USD,
          and then at the Booking > Resources > Advanced cost page configure for options like this:
          1 = 0
          2 = 95
          3 = 190
          ...
          etc..

          Also in the Booking > Settings > Payment page, be sure that you have set cost per 1 day.
          Kind Regards.

          • Under "Costs and Rates" I add $1 as the default cost/day.

            Then under "Advanced Cost" I add the cost for each option minus $1. So if the original cost is $95 I enter $94 + $1 = $95. I check the prices in the front end and they work fine individually, except when I chose more than one item the total is off by $1.

            • Hello.
              I do not sure that clearly understood about your issue. Can you send screenshots of your issue and explain more detail?
              Please send all this to support @ wpbookingcalendar.com
              Thank you.

  2. Hi, great plugin, but I'm having issues with people using android phones, they are getting an error message saying: "Error! Request do not pass security check! Please refresh the page and try one more time" They are doing that but getting the same result. Seems fine on IOS.

  3. Hey there!

    Got this message:
    Array
    (
    [0] => Warning! Number of check in != check out times.
    [1] => Array
    (
    [0] => stdClass Object
    (
    [booking_id] => 40
    [booking_date] => 2020-08-01 00:00:01
    [approved] => 1
    )

    [1] => stdClass Object
    (
    [booking_id] => 40
    [booking_date] => 2020-08-01 10:00:02
    [approved] => 1
    )

    [2] => stdClass Object
    (
    [booking_id] => 40
    [booking_date] => 2020-08-01 16:00:01
    [approved] => 1
    )

    )

    [2] => 1
    )

    Just added two bookings in August for tow days. Only one day is shown as unavailable.
    Now this error occured while showing the overview.
    Other months are fine so far.

    Please help.

    Greetings
    Maddin

    • Hello.
      Please edit booking with ID = 40 and deselect dates.
      Or simply delete this booking and then create new one.
      Kind Regards.

  4. Hi all!

    When i send the payment link to the user to pay, a message appear "Wrong booking hash url. Probably has expired".
    How can I delete that check, I don't want a time control. I have customers that spent many days until they pay.

    thanks in advance!

      • Also please be sure that you do not activated option “changing hash of booking after approving of the booking” at the Booking > Settings General page in Advanced section.
        Kind Regards.

        • The first part was already done, I have unchecked that checkbox, so hash will not change with approval, so I guess that there is not a time restriction?

          Thanks.

          • Hello.
            Probably yes. Please make new tests about this.
            Kind Regards.

  5. Hi,
    can user view their booked dates and status in frontend?

  6. Hello,

    when I use this plugin (Booking Calendar Business Small (single site usage)) with all payment gateways deactivated, does the plugin use any cookies? Do I need a cookie consent banner because of this plugin?

    I couldn't find this answered anywhere. Thank you.

    Best regards.

    • Hello.
      Plugin by itself does not use cookies, but WordPress website can use.
      Kind Regards.

  7. Hello,

    Is there a way to block the current day from the calendar and prevent it from being booked by people?
    For example; we don't want people to make bookings on the same date as the current date is today. So if it's today I can't book any timeslot options today and have to make the reservation for tomorrow.

    • Hello.
      Yes, it’s possible. You need to set for this option “ Unavailable days from today” value as 1 day at the Booking > Settings General page in availability section.
      Kind Regards.

      • Hi,

        Thanks for your reply, exactly what we were looking for! 🙂

        Have a nice day!

  8. Is there a way to book multiple resources in just one calendar for the user? example Apartment1 and Apartment2 in just one calendar?

    • Hello.
      Unfortunately it’s does not possible in actual versions of Booking Calendar. Sorry.

      It’s possible to have capacity on calendar. If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here https://wpbookingcalendar.com/overview/#capacity
      You can test it in the live demo here https://bl.wpbookingcalendar.com/
      Watch video about this feature here https://wpbookingcalendar.com/help/availability-capacity-video-overview/
      At this version possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource. But its possible to make booking only for FULL date, not a time slots (time slots in this version only saved as data into database, but do not apply to availability logic).
      Highly recommend, to check this article about configuration of capacity and availability for booking resources: https://wpbookingcalendar.com/faq/capacity-concept/

      Kind Regards.

  9. We have integrated wpbookingcalendar in to our wordpress web site. In this web site we have used Loco Translate to translate the web site content in to Deutsch (Schweiz) language(German_CH). We have translated the theme and several plugins using this Loco translate without any issue. But in here wpbookingcalendar, We have updated the plugin language file in to German_CH and completed the 100% of translation but it only display the part of the translation. In booking calendar, all the required fields are translated and displayed, but error messages are translated but not displayed. Also in wp-admin Booking page, we have translated all the content and it also not displayed as expected. E mails and others work as expected, translations are correctly displayed. Currently we have using wpbookingcalendar free plugin for the demonstration to the customer, If they happy with this plugin, we are plan to buy the premium

  10. Hi,

    Yet again another question haha.

    Is it possible to block a specific date, for example holiday or christmas? We're using the timeslot feature which means if we must do it manually we need to make 8 reservations for a day haha.
    So for example: Is it possible to block the 22th of june the whole day even with timeslots?

    Thanks in advance!