Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi

    Is it possible to see in the calendar overview from a smartphone, how many items is available for each specific date? That is possible from the computer. But most visitors is from smartphone..

    • Hello.
      Currently its does not possible.
      We will add this feature to the TODO list for having it in future updates of plugin, but I can not say, when this feature will be implemented. Sorry.
      Kind Regards.

  2. Ciao,

    mi chiamo Sauro Morettini e realizzo Siti Web.

    Per un mio cliente sto utilizzando la versione gratuita perchè vuole gestire solo le prenotazioni senza per esempio gestire anche i pagamenti.

    In alto a destra vedo che è possibile cercare le prenotazione per ID, volevo sapere se è possibile cercare una Prenotazione per Cognome.

    Non riesco a capire se è possibile farlo con la versione gratuita, se è possibile farlo soltanto con una delle versioni a pagamento o se proprio non è possibile cercare una Prenotazione per Cognome.

    Attendo riscontro, grazie.

    Sauro Morettini

  3. Hi,
    Is it possible to extract field data from the [content] tag used in the emails? For instance, I would like the email to say

    Hi [content="{text* name}"],
    Your booking has been accepted....

    So the emails a lot more personalised and friendly?

    Many thanks

    • Hello.
      In the emails, you can use the same shortcodes, that you was used in the “Content of booking fields data” form at the Booking > Settings > Form page.

      So you can use like this:

      Hi [name]

      • Fantastic, thank you.

        You need to add this into your documentation 🙂

        All the best

  4. Hi there
    I have a very large booking (multiple days across a whole year). I want to remove one day from the booking. If I open that reservation and remove the date and click save, I get an error that translate to something like this: "Error! Probably this data had just been booked by another visitor. Please reload this page and book again.".
    How is that possible? Is there a way to override this? Because I have no chance to find out where there might be an issue here.
    Thanks for your help.

    • Hello.
      Please open the Booking > Settings General page and uncheck this option “ Checking to prevent double booking, during submitting booking” at the Advanced section.
      Kind Regards.

  5. Hi

    I have a very big problem. When customers changes their booking, they can book items even though every items is fully booked. It looks like the number of available items doesnt match the correct maincalendar - and therefore they book items, which are allready full booked. Hope you understand? This is a very big issue.

    Is it possible to make the bookingoverview sorted by ID up as default, and how?

    Thank you.

    • Hello.
      1) What version of Booking Calendar do you use. Be sure to use latest update 8.7.7
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      2) Please open the General Booking Settings page and in the “Advanced section”, please be sure that you have not activated this option: “Allow unlimited bookings per same day(s):”. This option must be unchecked. If its checked, please uncheck it and update the settings.

      Also this option “Use pending days as available” must be unchecked, as well. It’s located at the Booking > Settings General page in Advanced section.

      If you still will have this issue, please recheck for the any cache plugins, like “WP Super Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      Kind Regards.

      • Hi again

        I have the Large version.

        All the things are unchecked and now I deactivated the cache plugin. But the problem is the same. How can I fix it? When I go to edit a booking, I get a totally different calendar overview. All the fullbooked days (the red ones) are green now and shows more available items. So do the customers. They can change and rebook for all days - also the days sold out...... That is a big problem. How do I fix it?

        Qustion 2: How can I make the booking overview sorted by growing ID-number as default?

  6. Hello,

    We would like to allow our customers to choose to make a full payment during booking or make a 50% deposit. How do we allow this choice?

    Thanks!

    • Hello.
      Yes, it’s possible. You can activate this option to show the total booking cost and deposit cost at the Booking > Settings > Payment page.

      But please note, this feature will not work for Stripe payment option. It’s can be showing only once (for deposit or full sum).
      Kind Regards.

      • It is working now. I overlooked it before. Thank you so much!

  7. Hi there, is there the possibility to book extra services in addition to standard service?
    For example I need to book a table for 10 visitors and/or book an extra service like bike-rent, tour, food course in the same booking form. If yes, is it possible to calculate total costs?
    Thank you very much for the support.

    • Hello.
      If you want to use in the booking form, some checkboxes or selectboxes for selection of additional services, that have some additional cost, so then its possible in the Booking Calendar Business Medium or higher versions. Check more about this feature here: https://wpbookingcalendar.com/overview/#additional-cost
      Watch it in this video guide https://wpbookingcalendar.com/help/advanced-costs-video-overview/
      Usually its can be bookings of the breakfast or cleaning, etc...

      But if you need to have some availability for this additional service (calendar where you can see availability), so then its does not possible. You need to use separate booking form for this.
      Kind Regards.

  8. Hi,

    I have multi-user developer ver. calendar.

    1) Is there any way to set permissions for more than one calendar?
    2) Can I set someone as super admin or admin for multiple calendars (not all of calendars)?

  9. I am trying to set up deposits however when I have a booking where the deposit is applicable I get two buttons saying "Pay with Stripe" but both have the full amount.

    • Hello.
      Please open the Booking > Settings > Payment page and be sure to uncheck option to show “Both deposit and total booking cost”.
      Stripe does not support this option to show both these options.

      Kind Regards.

  10. Hi

    I have a very big problem. When customer change the bookingdetails so the price gets higher (eg. more number of items or more days), the price DOES NOT change as it should. It doesnt change at all. Unless I go to the overview and change it by myself. That means I have to check and change the price every time there are changes.

    How can I fix this issue?

    Best Regards,
    Kasper

    • Hello.
      Please open the Booking > Settings > Payment page and set checked this option "Update cost, after booking editing in admin panel" .
      Save changes. Test it.
      Kind Regards.