Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello,
    I have an issue with this plugin, the form fields for "name, email" and such are not functioning on a desktop, I can write into the fields on mobile phone or tablet, but on the desktop they do not react and I my cusstomers can't therefore finish the booking. Can I ask you where do you think the problem is?
    Thank you,
    Kind Regards.

    • Hello.

      Probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.

      Otherwise send the link to your page with booking form, where you are having the issue.

  2. Hi

    How can I change the pop-up text, when customers try to book more items, than availble? Now it says something like: "try choose fewer guests." I want that text changed for "We don't have that many canoes at that date. Please try to choose fewer canoes." But how?

    Is it in File Manager at my host? And if yes, which folder in WordPress?

    • Hello.

      You can make your customization inside of this file: ../wp-content/plugins/{Booking Calendar Folder}/inc/_bl/biz_l.php
      in this code:
      , 'message_verif_visitors_more_then_available' => esc_js(__('Try selecting fewer visitors. The number of visitors may be more than the number of available units on selected day(s)!' ,'booking'))

      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
      Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
      Thank you for understanding.
      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

  3. Dear,
    I'm trying to integrate with Stripe V3.
    My business scenario in my Bed&Breakfast is :

    1) guest books on the booking form
    2) guest pays at check out but we want to validate the credit card for the reservation and in case of cancellation we charge the card.

    Stripe supports :
    1) validation of creditcard
    2) creation of a customer and store card data for later charge.

    Can the integration with Booking Calendar / Stripe V3 support this scenario?
    Can this been customized so the scenario can be supported if not.

    Thanks for your answer
    Kind regards
    Luc

    • Hello.
      Unfortunately, such payment workflow is not supporting in the Booking Calendar, right now. Sorry.
      In case, if you want to make your customization of such Strip integration, you can do this inside of this file: ../wp-content/plugins/{Booking Calendar Folder}/inc/gateways/stripe_v3/wpbc-gw-stripe_v3.php

      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
      Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
      Thank you for understanding.
      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

  4. Hi!
    I have problems with latest version and would like to downgrade to the previous. How can I do that?

    The problem is that it is not compatible with Elementor plugin and this issue is causing that some blocks on the website disappear if the calendar shortcode is loaded on that page.

    • Previous versions of Booking Calendar is working in the same way as new one with elementor.

      Its most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.

      Otherwise Probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.

      Kind Regards.

  5. Does this plugin have any integration with Constant Contact or Mailchimp? I've searched through the FAQ's, but don't see anything. I'd like to have clients who schedule an appointment added to a specific segment of a mailing list.

    • Hello.
      Unfortunately, integrations with these services currently does not support by Booking Calendar plugin.
      We will add this feature to the TODO list for having it in future updates of plugin, but I can not say, when this feature will be implemented. Sorry.
      Kind Regards.

  6. I'm buiilding a wordpress website for a client. Her business is themed parties. She wants website visitors to be able to book various package levels - and pay for them - through the website. Will your booking app allow online payments or do I need to integrate this with WooCommerce or another payment gateway?

    • Hello.
      Thank you for interest to the Booking Calendar.
      The Business Small and higher versions of the Booking Calendar is support Stripe, PayPal (Standard and PayPal Pro Hosted Solution (please note, PayPal PayPal Pro Hosted Solution its does not the same as PayPal Pro)), Authorize.Net, Sage Pay, iDEAL via Sisow and iPay88 payment gateways integration, other payment systems are not supporting yet. You can configure and activate it at the Booking > Settings > Payment page.
      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-payments/

      If you want to make the integration of your payment system by yourself, so you will be able to check how was integrated exist payment system in plugin like Stripe payment gateway. Please check more about this here: https://wpbookingcalendar.com/faq/custom-gateway-in-7-0/

      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

  7. Hi all my orders in Booking calender disapeared when i upgraded to the last upgrade, i am not shure what have happend

    Please i need help

    • Hello.
      1) You have to be sure that you have follow this instruction during update process to be sure in saving previos bookings and settings: https://wpbookingcalendar.com/faq/update-older-to-newer-paid-version/
      If this is the reason why it's does not show, so then the only way to restore previos bookings from the backup of your database, if you have such backups. Please contact support of your hosting about this.

      2) Also it's possible that you have configured the wrong options in filter toolbar at the Booking Listing page. Please reconfigure the filter toolbar to show all bookings instead of exist or current. Watch it in this video guide https://wpbookingcalendar.com/help/booking-listing-video-tutorial/

      3) Also please recheck that you have not deleted the booking resources from the Booking > Resources page. Because if you have deleted some booking resource, so then some bookings of this booking resource will not be showing.
      Open the Booking > Settings General page and click on this button "Find Lost Bookings" at the Help section.

  8. Hi, is there a way to send Title(descriptions) instead on value to email template/ overviews for form fields?
    Like we got a dropdown defined in form:
    [select* breakfast "Nice and fancy breakfast +$20@@NFB" "Regular Breakfast@@RB]

    And use this for the email template/overviews
    Breakfast Option: [breakfast]

    What customers get in emails is:
    Breakfast Option: NFB

    We would like to see:
    Breakfast Option: Nice and fancy breakfast +$20

    • Funny that your RequestForm here accepts and interprets Html! That should be possible...You can inject bad stuff!
      However, in my post I meant we use this shortcode:
      <!-- Breakfast Option: [breakfast] -->

    • Hello.
      Unfortunately, its does not possible in the Booking Calendar versions. Sorry.
      We will add this feature to the TODO list for having it in future updates of plugin, but I can not say, when this feature will be implemented. Sorry.
      Kind Regards.

  9. Hi there,

    Is is possible to pull details from form such as first name / last name into the email response using shortcodes?

    I would like to start my email 'Dear [firstname], thank you for your booking...' and just wondering if this can be acheived?

    Many thanks,
    Kerry

    • Hello.
      Yes, it's possible. But you need to use this shortcode [firstname] at the "Content of booking fields data" form at the Booking > Settings > Form page, as well.
      So you can use all shortcodes in the emails at the Booking > Settings > Emails page, that you was used in the "Content of booking fields data" form.
      Kind Regards.

  10. We bought the Business Large version from you.
    Our customer has already defined his prices. For example, you can only reserve 3 or 7 days. For example, 3 days cost 574.00, 7 days 1043.00. How can you set this up with your booking system? Is this possible at all times?

    sorry for my bad English