Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello,
    Can I have a booking reminder sent to clients ie. 24 or 48 hours before the booked event? If the function doesn't exist would it be possible to put it on the future ideas and development?

    BR. Juha

  2. Why is my form not showing while my calendar is on my product page?

    • Hello.
      Probably you have inserted the shortcode for only "availability calendar" [bookingcalendar type=1 nummonths=1] instead of shortcode for booking form [booking type=1 nummonths=1]

      Please open the page with booking form for editing, then remove the existing shortcode.

      After this switch from the "Visual" view mode to "Text" view mode your content editor.

      And then reinsert the Booking Calendar shortcode and test it.

      You need to insert this shortcode:

      [booking type=1 nummonths=1]

      Please note, this shortcode [bookingcalendar type=1 nummonths=2] is only for showing availability calendar, without form, where you can not select the dates.

      Please read more how easily insert booking form or availability calendar into a pages https://wpbookingcalendar.com/help/inserting-booking-form/ or how manually configure Booking Calendar shortcodes in content of your pages: https://wpbookingcalendar.com/help/booking-calendar-shortcodes/

      Kind Regards.

  3. Hello,
    In the backend you can set the calendar overview to 'day' so that you can see the appointments by the hour. Is there a setting on the frontend where you can also see the calendar in day view, so that you can see all of the bookings by day and time?
    We use the booking system for a village hall charity, where the bookings are time slots and the locals need to be able to see what is on and when by looking at a timetable/calendar. I only seem to be able to see it as monthly blocks.
    Is this something that is included? I am looking to upgrade to the medium, but if this isn't an option I may need to change to a different booking system.
    Many thanks.

  4. Hello and thank you for your help.

    We are using "Business.Medium.SingleSite" and have two questions:

    1. Is it possible to chose which resources is shown as default? And not just "All resources" everytime.
    2. Is it possible to sort the resources by anytime other than Alphabetical as default?

    If its not a easy option, is it possible with a simple change to the code?

    Thank you again

  5. Hi,

    My calendar is sending an email to the administrator when a booking is made (though only if I use a gmail address) but when we approve the booking, no email is sent. The approval email is "enabled" and I've installed a sendinblue with a valid API key. But, nothing is working.

    I don't understand how the system can send the original booking email but no other emails. Help!

    • Hello.
      Please note, Booking Calendar is sending emails in all situations in the same way.
      Plugin uses standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      Most probably you need to check point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

  6. Hello.
    I set up my Booking Calendar I set up Booking Calendar on the site https://may.moscow/ and get some error.

    1. No client e-mail sent after booking
    Link to screenshot
    before clicking Submit - https://wampi.ru/image/RGWaFhP
    after clicking Submit https://wampi.ru/image/RGWaAA0

    2. Blank contact information fields in the booking letter to the administrator
    Link to screenshot https://wampi.ru/image/RGWaCTJ

    3. Incorrect filling in of fields on the booking edit page
    Link to screenshot https://wampi.ru/image/RGWaJk4

    I have Business Small SingleSite 8.7.10

    How do I set up to send a letter to the customer when booking and fields in the booking editor and email to the administrator?

    • Hello.
      1) You need correbtly to configur the "booking form" and "Content of booking fields data" forms at the Booking > Settings > Form page.
      Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.
      Watch it in this video guide https://wpbookingcalendar.com/help/booking-form-fields-settings-video-tutorial/

      2) Relative configuration of email field, please use this configuration in the booking form:
      <p>Email (required):<br />[email* email] </p>
      and in the "Content of booking fields data" form:
      <strong>Email</strong>:<span class="fieldvalue">[email]</span><br/>
      Kind Regards.

      • I've configur the "booking form" and "Content of booking fields data" on instructions.
        All fields in the "booking form" match the corresponding fields in the "Content of booking fields data".

        But the error when sending the letter to the client remained. The fields in the administrator email are still empty

        Link to screenshot of the Form page https://wampi.ru/image/RGyLPoP

        • Hello.
          You are using in not correct order parameters in the booking form at the Booking > Settings > Form page.
          For example, instead of this configuration:
          [text class:col-md-1 phone]
          you have to use this configuration:
          [text phone class:col-md-1]

          In other words the second parameter in the shortcode, must be the name of this shortcode. This issue exist in all your shortcodes at the Booking > Settings > Form page. So please fix it.

          Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.
          Watch it in this video guide https://wpbookingcalendar.com/help/booking-form-fields-settings-video-tutorial/
          Kind Regards.

    • Hello.
      The exported file must be exported into the new directory

      ../wp-content/wpbc_csv/bookings_export.csv

      Please recheck that this directory is existing, otherwise please create it.

      /wp-content/wpbc_csv/

      and recheck if you see there exported file bookings_export.csv

      Please try to delete this ../wp-content/wpbc_csv/bookings_export.csv file in your server directory, and then try to create a new export.

  8. Hi there,

    My client is trying to export all of his bookings between 2 specified dates, but the following error is occuring (see below):
    Wrong Path. Error during exporting CSV file!

    Steps we're following to export the file:
    1 Go to bookings
    2 Activate 'booking listing' view
    3 Set 'Dates' filter to january 1st to november 1st (2020)
    4 Activate 'Actions' panel
    5 Click on 'Export' (or 'Export all')
    6 New tab opens with the mentioned error

    The url for the newly opened tab:
    https://[DOMAIN]/wp-content/plugins/booking-calendar/inc/_ps/wpdev-get-exported-csv.php?csv_dir=/home/user/%5BDOMAIN%5D/wp-content/uploads
    I replaced the actual domain name with [DOMAIN] for security reasons on this public forum. If it is needed, I could send the actual info to a support email address.

    Plugin version: 9.Business.Large.SingleSite.8.4.6

    ------
    Upon receiving the error, the server logs respond only with this (hopefully relevant) message:

    2020/11/06 14:15:54 [error] 23025#23025: *223628 FastCGI sent in stderr: "PHP message: PHP Warning: fopen(/home/user/[DOMAIN]/wp-content/uploads/../wpbc_csv/bookings_export.csv): failed to open stream: No such file or directory in /home/user/[DOMAIN]/wp-content/plugins/booking-calendar/inc/_ps/personal.php on line 408PHP message: PHP Warning: fwrite() expects parameter 1 to be resource, boolean given in /home/user/[DOMAIN]/wp-content/plugins/booking-calendar/inc/_ps/personal.php on line 409
    PHP message: PHP Warning: fclose() expects parameter 1 to be resource, boolean given in /home/user/[DOMAIN]/wp-content/plugins/booking-calendar/inc/_ps/personal.php on line 410" while reading response header from upstream, client: 163.158.243.137, server: [DOMAIN], request: "POST /wp-admin/admin-ajax.php?_fs_blog_admin=true HTTP/2.0", upstream: "fastcgi://unix:/var/run/php/php7.1-fpm.sock:", host: "[DOMAIN]", referrer: "https://[DOMAIN]/wp-admin/admin.php?page=wpbc&tab=filter&view_days_num=30&wh_booking_type=1%2C2%2C3&view_mode=vm_listing"

    -----

    Do you guys have any advice or a fix on how we can resolve this issue?

    Thanks in advance!

    Kind regards,

    Ruben

  9. I am having an inordinate amount of trouble getting the calendar and form to display the way I want. I have the Personal, single site license.

    If I get the calendar the way I want, the form doesn’t show up or if I have the form correct, the calendar is off.

    I have a Guest House and Guest Apartment available from April 2nd, 2021 to October 20, 2021. You can only book whole weeks from Saturday to Saturday, so I would like that if the user click anywhere inside a week, it selects that whole week.

    Then I need a simple form that submits the dates and contact info.

    Do I need the upgrade to the business package?

    Can you point me to the short code that will make the above display?

  10. I have been using Booking Calendar for 3 months now on a Word Press site built with Elementor and the Astra theme and it has been very beneficial. We are using a condominium number as the Resource Name. The condominium number is also a field used in the User Profile. I would like to display the Booking Calendar for each respective User on a Page sidebar. How can I link the Resource Name (Condo #) to the User (Condo #) using Dynamic data?