Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Trying to understand if the system will outomaticially send out paymnt requests for the balance due after a deposit has been paid at a set time before the booking or if this is a completely manual process.
    Site is https://pindlers.com
    Thanks

    • Hello.
      Currently it’s manual process.
      Here is little instruction about deposit payments and MANUAL sending payment request  for payment balance (rest  from  the sum). It’s possible in the Booking Calendar Business Medium or higher versions. 

      Please read firstly this article about the correct configuration of the "payment link" :  http://wpbookingcalendar.com/faq/configure-editing-cancel-payment-bookings-for-visitors/

      Then open the Booking > Settings > Emails page and configure and set active the  "Payment request" email.

      At the admin panel (if you was activated deposit payment)  at the booking listing page for the specific booking you will see in the cost  field the FULL cost, but inside of the "notes section" (you can activate it by pressing the note button at the right side of the each section), you will see the description similar to this:

      Total cost: $135.00 / deposit: $54.00, balance: $81.00 / - 11.11.2021

      If you are want to request from the visitor to pay THE SPECIFIC sum, you are need to make these steps: 

      a) Edit the cost of the booking, and enter the sum, which  will show at the payment form. You are need to change the cost  and then press the save button to save the new cost.

      b) Press the send payment request  button to send the email with link to the payment form  for the specific booking.

      • Understand. Have the Version 9.Business.Medium.
        Thanks

    • Hello.
      Probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.

  4. Hello,
    One more request. We only let the property by the week.
    In the booking for have set bookable days as 7,14,21,28. And the Week starts on Saturday.
    However on the booking form using the code below a multi week booking shows the correct dates and duration. But the total rate and deposit arewrong. - Just shows the rate for the first week.
    See https://pindlers.com/booking-form/
    Am I doing something wrong or is this a bug?
    Thanks
    Alastair
    Check in [check_in_date_hint]
    Check Out [check_out_date_hint]
    Number of Days: [days_number_hint]
    Cost of Booking: [cost_hint]

    • Hello.
      Please open the Booking > Settings > Payment page and Be sure that you have set cost per 1 day instead of fixed cost.

  5. Hi,

    I want to show availability on a selected day, which is possible in the tooltip on mouse hover. This however, does not work when viewed on mobile. Is there a way of showing the availability left of a selected day in a shortcode (or some other way) near the form instead?

    Regards

    • Hello.
      Currently it’s does not possible. Sorry.
      We will add this feature to the TODO list for having it in future updates of plugin, but I can not say when exactly it’s will be implemented. Thank you for understanding.

  6. F:/wpbc-booking-new.php| L:442|V:9.Personal.SingleSite.8.8.2| DB:Duplicate entry 23-0000-00-00 00:00:00 for key booking_id_dates::INSERT INTO wp_bookingdates (booking_id, booking_date, approved) VALUES (23, 0000-00-00 00:00:00, 0 ), (23, 0000-00-00 00:00:00, 0 )]

    Booking will not send the email.

  7. Kann ich Eingabefelder vordefinieren, z.B. nur Datumseingabe möglich oder nur Zahlen möglich, usw. ?

      • Unfortunately, I didn't find anything there. I suspect that "value" defines the field. I need the value for a number window and the value for a date window.

        • Hello.
          Please check more here https://wpbookingcalendar.com/faq/booking-form-fields/
          It's possible to have predefined value only in the text field, like this:
          [text first_name "John"]
          It's means that this text field will be with predefined value "John".

          For selectboxes you can use these construction:
          [select myoptions default:2 "One@@1" "Two@@2" "Three@@3" "Four@@4"]

          where options , like this "Two@@2" is meaning "value" 3 and title "Two".
          For ability to have this option preselected you need to use this parameter: default:2

          Kind Regards.

          • Sorry. I don't get it. What does this field (Telefon (erforderlich):[text phone] ) look like that it only takes numbers and what must this field ( Geburtsdatum (erforderlich):[text Geburtsdatum] ) look like that it only assumes date

            • Hello.
              1) Relative configuration  of checking correct entering phone numbers. You can use in your  Booking Calendar Business Small version this format  of shortcodes at the Booking > Settings > Form page  for rechecking about the entering in specific field only  specific number of digits:

              Example of configuration:
                <p>Digit Field:<br />[text* dig_field class:validate_as_digit] </p>   <p>Phone number (9 digits only):<br />[text* phone class:validate_digit_9] </p>

              2) Unfortunately there are no restriction for entering only dates. You can use the 3 selectboxes to select date, months and year for this purpose.
              Kind Regards.

              • didn't work out. It is not about the number of characters, but that only digits, respectively dates can be entered in the field

                • Hello.
                  For ability to enter only digits in text fields, please use this:
                  Digit Field:[text* dig_field class:validate_as_digit]

                  Otherwise send the link to your page with booking form, where you are having the issue.

                  • That worked. Now I need the corresponding shortcut for the booking templates of the email

                    • Hello.
                      If in the booking form, you was used this shortcode:
                      Digit Field:[text* dig_field class:validate_as_digit]
                      Then at the “Content of booking fields data” form at the Booking > Settings > Form page ypu Need to use this shortcode [dig_field]

                      Please check more here https://wpbookingcalendar.com/faq/booking-form-fields/

                  • Thank you. That worked. Is the same possible with validate_as_date?

                    • Hello.
                      Unfortunately, no. Please recheck my previous comments.
                      Kind Regards.

                    • It worked. I tried it and this field now only takes date in the format dd.mm.yyyy or dd/mm/yyjj an

  8. Hello,
    I been searching through your archives, but can't find a problem like mine, so I hope you can help. I bought the BL developer version 8.8.2.

    I want my user to make a deposit payment with stripe, then I manually adjust the payment (like your guide) and send a new payment request with the [visitorbookingpayurl] tag for the remaining payment.

    The stripe is working fine after the booking form is filled. The user also receives "payment request" email with the correct [visitorbookingpayurl] link, and the link works fine. Everything looks correct, but nothing happens when you press the "stripe button". Using the developer tool it gives the error "Uncaught ReferenceError: wpbc_stripe_payment is not defined
    at HTMLAnchorElement.onclick (booking-edit booking_hash=da84d81f9b0754987caec64b6ef29e8f&booking_pay=1:420)"

    Hope you can help, been stuck here for some time now

    Best regards
    Henrik

    • Hello.
      1) Please note, you need to configure correctly [bookingedit] shortcode. It’s required for the correct working of Stripe. Please check this FAQ instruction how to configure this: https://wpbookingcalendar.com/faq/configure-editing-cancel-payment-bookings-for-visitors/

      2) Otherwise Probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.

      • Hey, thx for the reply.

        1) The [bookingedit] page is done like your FAQ. And the link send by the "payment request" email works like it should. The problem is the specific "payment button" on the page the user opens with the link.

        2) I tried disabling all plugins and change the theme to twentynineteen, I get the same error "Uncaught ReferenceError: wpbc_stripe_payment is not defined
        at HTMLAnchorElement.onclick (booking-edit2?booking_hash=da84d81f9b0754987caec64b6ef29e8f&booking_pay=1:195)"

        Nothing happens when the button is pressed.

        • Hello.
          Please send the link to your page with booking form, where you are having the issue, while you have deactivated other plugins and have activated the default WordPress theme to test it.
          Thank you.

  9. Hi,

    Is it possible to create different calendars for different resources?
    I want to have different Days Selection options for different resources. Is that possible without creating new calendars?

    Thank you

  10. Hello.

    I'm trying to use this plugin together with the booking calendar.
    I have checked the auto importation button in the contact settings, but nothing is coming over from the booking calendar.
    Also if I try to import contacts from the calendar using the "start import" under Contacts -> booking calendar, it just redirects me to the general importation page without showing me any contacts that I could choose from.

    • Hello.
      1) What version of Booking Calendar and email-reminder do you use ?
      2) Do you have the exist bookings at the Booking Listing page in Booking Calendar plugin ?
      3) When you click on the "Start Import" button at the "Contacts > Start Booking Calendar import tab" what do you see ?

      Can you sen screenshots from all these 3 points to support @ wpbookingcalendar.com
      Thank you.