Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Two questions

    1. In the Sync menu under the Import > Assign events fields to specific booking form field, is there a way to assign multiple fields to the event title? I would like to assign two fields to the event title

    2.Is there a way we can have the date form. Right now I am using a simple text box and I am finding that a lot of users are inputting it in different ways. It would be really helpful to have a little calendar that displays for the user so they can select their birthday. I tried it and the calendar does display but I am not sure how I include this data because it is not a [text]

    • Hello.
      1) Unfortunately, it’s does not possible to assign several fields there. Sorry.
      2) Relative datpivker fields in the booking form. Currently this is not possible in actual versions. We will add this feature to the TODO list for having it in future updates of plugin.

      Also you can use 3 selectboxes for selection date, month and year of birthday.

      Kind Regards.

    • Hello.
      Sorry, I do not sure that clearly understand about your issue.
      I can see in your video that you can select the dates in calendar.
      Also I was tested your page, and can select the dates in calendar, as well. Only right now you have activated the range days selection mode using 2 mouse clicks.
      Can you explain more detail, what exactly issue do you have ?
      Thank you.

  3. Dear sir/madam, is it possible to change the payment status menu? I need to add my own text there.

    Best regards

    • Hello.
      You can add your own payment status by making this code fix.
      Please open this file ../wp-content/plugins/{Booking Calendar Folder}/inc/_bs/lib_s.php

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then find this code:

      function get_payment_status_titles() { $payment_status_titles = array( __( 'Completed', 'booking' ) => 'Completed', __( 'In-Progress', 'booking' ) => 'In-Progress', __( 'Unknown', 'booking' ) => '1', __( 'Partially paid', 'booking' ) => 'partially', __( 'Cancelled', 'booking' ) => 'canceled', __( 'Failed', 'booking' ) => 'Failed', __( 'Refunded', 'booking' ) => 'Refunded', __( 'Fraud', 'booking' ) => 'fraud' ); return $payment_status_titles;

      and replace it to this code:

      function get_payment_status_titles() { $payment_status_titles = array( __( 'Custom', 'booking' ) => 'your-status', __( 'Completed', 'booking' ) => 'Completed', __( 'In-Progress', 'booking' ) => 'In-Progress', __( 'Unknown', 'booking' ) => '1', __( 'Partially paid', 'booking' ) => 'partially', __( 'Cancelled', 'booking' ) => 'canceled', __( 'Failed', 'booking' ) => 'Failed', __( 'Refunded', 'booking' ) => 'Refunded', __( 'Fraud', 'booking' ) => 'fraud' ); return $payment_status_titles;

      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because we have almost no free time.
      Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
      Thank you for understanding.
      Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.

  4. Hi,
    I approved all the outstanding bookings and now there are no bookings showing in the list view but I can see them in the calendar. How do I get them back into the list view?

    • Hello.
      Please open the Booking Listing page and click on the "Reset search filter and user options to default values" button.
      It's button at the right side near "Keyword search text field". It's will show all bookings for all periods.
      Please check more here https://wpbookingcalendar.com/faq/lost-bookings/
      Kind Regards.

  5. Hi Support
    This is a pre purchase enquiry.

    We are developing a site in staging environment and need to work on the booking system at the url staging.mydomain.co.uk then clone this site to live following completion to the correct url mydomain.co.uk . With the single site version is it OK to deregister the staging domain and switch registration to the new domain.

    • Hello.
      Usually for such type of configurations you need to purchase the Booking Calendar developer edition version, which possible to use on 2 different websites.
      But if you need to test / development it on the development website for the limited time, then its possible to make such type of testing and then moving "single site usage version" of plugin to the "live website". Its possible to make such transfer only once. And of course you need to delete the version of plugin from the development website.
      Otherwise, you need to purchase the "developer edition" version, which possible to use on 2 different websites. Please read more about this here: https://wpbookingcalendar.com/faq/difference-single-developer-multi-site/

  6. Hi,
    some questions:

    1) Is it possible to let the customer choose the payment method when booking and then insert only the chosen payment method in the email?

    2) Is it possible to enter the prices but ensuring that they are not visible to the customer but only to the admin?

    3) Is it possible to divide the payment into two tranches by sending two separate emails?

    Thank you!!!

  7. Hi, it seems that in the exported ics file there are no dates corresponding to unavailability? Maybe I've misconfigured something, but I don't see any such option in Booking Callendar plugin settings or Booking Manager plugin.

    • Hello.
      Booking Calendar export in ics files only exiting bookings with booked dates.
      If you was set some dates as unavailable at the Booking > Availability page or At the Booking > Resources > Availability page, so such unavailability for dates does not export to the ics files, because it’s not the bookings.
      Kind Regards.

  8. Thank you for your reply ! I also need to know please : 1. how can i set two different prices per room depending the way of payment .For example :Basic price 100 euros (50% deposit,remaining balance at check out) ,Non Refundable price with an X % discount of Basic price. 2. How can i create another Callendar for synch with OTA'S (same avaliability,restrictions,and +20% rates)Thanks.

    • Hello.
      1) ">>Basic price 100 euros (50% deposit,remaining balance at check out)".
      In case if you want to show the part of booking cost after the booking process (deposit payment), then it's possible in the Booking Calendar Business Medium or higher versions.  Check more about this feature here: https://wpbookingcalendar.com/overview/#deposit 
      Watch it in this video guide https://wpbookingcalendar.com/help/deposit-balance-payments-video-overview/ 

      Here is little instruction about MANUAL sending payment requests for payment balance (rest from the sum).

      Please read firstly this article about the correct configuration of the "payment link" : http://wpbookingcalendar.com/faq/configure-editing-cancel-payment-bookings-for-visitors/ Then open the Booking > Settings > Emails page and configure and set active the "Payment request" email.

      At the admin panel (if you was activated deposit payment) at the booking listing page for the specific booking you will see in the cost field the FULL cost, but inside of the "notes section" (you can activate it by pressing the note button at the right side of the each section), you will see the description similar to this:

      Total cost: $135.00 / deposit: $54.00, balance: $81.00 / - 11.11.2023

      If you want to request from the visitor to pay THE SPECIFIC sum, you need to make these steps:
      a) Edit the cost of the booking, and enter the sum, which will show at the payment form. You need to change the cost and then press the save button to save the new cost.
      b) Press the send payment request button to send the email with a link to the payment form for the specific booking.

      Check more about this feature here: https://wpbookingcalendar.com/overview/eposit
      Watch it in this video guide https://wpbookingcalendar.com/help/deposit-balance-payments-video-overview/

      1) >> "Non Refundable price with an X % discount of Basic price".
      In the Booking Calendar Business Medium or higher versions possible to configure additional costs for selected options in the select boxes or check boxes (such options can be hidden and checked by default). It's useful in case, if you need to add the tax cost or deposit fee or any other additional cost for the booking. You can configure it at the Booking > Resources > Advanced cost page. Check more about this feature here: https://wpbookingcalendar.com/overview/#additional-cost
      Watch it in this video guide https://wpbookingcalendar.com/help/advanced-costs-video-overview/

      2) For another booking resource (calendar) you can create a new custom booking form at the Booking > Settings > Form page and configured fields and additional fields separately for this new custom booking form and booking resource. It's possible in the Booking Calendar Business Medium or higher versions.
      Check more about this feature here: https://wpbookingcalendar.com/overview/#custom-forms
      Watch it in this video guide https://wpbookingcalendar.com/help/custom-booking-forms-video-overview/

      Kind Regards.

  9. Hi
    Is there any functionality to add some amount of time on top of the reserved time as a gap between time slots?
    For example, if person A reserves 9:00 - 11:30 am, then automatically 30 minutes extra time should be added. As a result, the next available time slot should be from 12:00 pm.

    Thank you in Advance.