Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi there,
    we are using Business Small Version auf WP Booking Calendar.
    Is it possible to have different rates for daily / hourly bookings (one ressource)? We already added starttime and endtime in the booking form, but we would need to have a choice between 'whole day' bookings on one hand and 'hourly bookings' on the other. Is that understandable?
    Background: We offer to book a meeting room, which can be booked for one or more days also as for one or more hours. 'Whole day' means 10 hrs, but the daily rate (whole day booking) should be cheaper than 10 x the hourly rate.
    How can we implement this?
    Thank you so much in advance!
    Best regards
    Bianca

    • Hello.
      It's possible in the Booking Calendar Business Medium or higher versions.
      1) You can add the time slot with option to book the entire day. You can add these time slot at the Booking > Settings > Form page.
      Example:
      [select* rangetime "Full day@@00:00 - 23:59" "10:00 AM - 12:00 PM@@10:00 - 12:00" "12:00 PM - 02:00 PM@@12:00 - 14:00" "02:00 PM - 04:00 PM@@14:00 - 16:00" "04:00 PM - 06:00 PM@@16:00 - 18:00" "06:00 PM - 08:00 PM@@18:00 - 20:00"]

      Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.

      2) Then in the Booking Calendar Business Medium or higher versions you can configure the additionbal cost for the each option (of selectboxes - your time slot) at the Booking > Resources > Advanced cost page.

      Check more about this feature here: https://wpbookingcalendar.com/overview/#additional-cost
      Watch it in this video guide https://wpbookingcalendar.com/help/advanced-costs-video-overview/

      Kind Regards.

  2. Hello!
    I haven't received any notifications about reservations for 2 days. I can receive and send from an external address. No spam is set and there is nothing in the spam folder.
    The email address of the website has not changed and it is filled in everywhere and sending is permitted.

    Thank you in advance for your help!

    • Hello.
      Not receiving emails, can depend on the different items. Please check this troubleshooting instruction: https://wpbookingcalendar.com/faq/no-emails/

      Shot summary.

      Firstly you need to check that you have activated and configured the email templates at the Booking > Settings > Emails page:
      - option "Enable / Disable" at the specific email templates at the Booking > Settings > Emails page, must be checked
      - also "From" field at the specific email template must to have the same website DNS as your website. 

      But in most situations you will need to install and configure some SMTP plugin.
      We can recommend to install and configure this WP Mail plugin: https://wordpress.org/plugins/wp-mail-smtp/
      but you can search and install any other SMTP plugin: https://wordpress.org/plugins/search/smtp/

      Why do you need to have an SMTP plugin?
      SMTP plugins have to fix your email deliverability by reconfiguring WordPress to use a proper SMTP provider when sending emails.
      This is a problem for a lot of WordPress sites because by default, WordPress uses the PHP mail function to send emails generated by WordPress.
      The issue is that most WordPress hosting companies don’t have their servers properly configured for sending PHP emails. 
      The combination of two causes your WordPress emails to not get delivered.

      It also can be a reason why your emails are marked as spam.
      Please check more here https://wpmailsmtp.com/wordpress-emails-going-to-spam/

      • Wp mail SMTP enabled

        Type
        Debug
        Date
        2023.10.30. at 15:59
        Content
        An email request was sent.
        Source
        Booking Calendar
        /home/ablakabe/public_html/wp-content/plugins/booking/core/any/api-emails.php (line: 501)

        Backtrace:
        [0] wp_mail called at [/home/ablakabe/public_html/wp-content/plugins/booking/core/any/api-emails.php:501]
        [1] WPBC_Emails_API->send called at [/home/ablakabe/public_html/wp-content/plugins/booking/core/admin/page-email-new-visitor.php:1188]
        [2] wpbc_send_email_new_visitor called at [/home/ablakabe/public_html/wp-content/plugins/booking/core/lib/wpbc-booking-new.php:587]
        [3] wpbc_add_new_booking called at [/home/ablakabe/public_html/wp-content/plugins/booking/core/lib/wpbc-booking-new.php:158]
        [4] wpdev_bk_insert_new_booking called at [/home/ablakabe/public_html/wp-content/plugins/booking/core/lib/wpbc-ajax.php:108]
        [5] wpbc_ajax_INSERT_INTO_TABLE called at [/home/ablakabe/public_html/wp-includes/class-wp-hook.php:310]
        [6] WP_Hook->apply_filters called at [/home/ablakabe/public_html/wp-includes/class-wp-hook.php:334]
        [7] WP_Hook->do_action called at [/home/ablakabe/public_html/wp-includes/plugin.php:517]
        [8] do_action called at [/home/ablakabe/public_html/wp-admin/admin-ajax.php:203]

        I'm still not getting notifications about bookings.

        • Hello.
          If the email was sent than something incorrectly configured at the mail provider. Please recheck it with support of wp mail smtp. Because sending of the emails in this case make this plugin.

          Kind Regards.

  3. Good afternoon, I am saving the calendar with new reservations and I would need to be able to save reservations for dates prior to the current day, but I don't know how I can select days prior to the current day in control panel, because the calendar only shows me the current month and only leaves me reservations days from of the current day.

    How could I save reservations for dates from months prior to the current one to have a history of reservations made from an old calendar?

    Is it possible to upload an Excel with reservations so that they are saved as history?
    Thank you so much!

  4. I have a problem with the plugin. For some time now, even the calendar does not show the reservations on my website, but from the administrative part they are visible.
    I have cleared and deactivated the cache, updated plugins, deactivated plugins and the problem persists. How do I know what the problem is?
    Thank you

    • Hello,

      1. Please check if you have any caching plugins, such as "WP Super Cache," "WP Fastest Cache," or "W3 Total Cache" installed. If you are using one of these, consider deactivating it or adding an exception to the page with the booking form to prevent caching.

      2. If the issue persists, it may be due to a conflict with another plugin or your current theme. Try deactivating your active plugins one by one through the WordPress > Plugins menu and test after each deactivation. If the problem continues, deactivate all plugins and switch to the default WordPress theme for testing.

      3. If the problem still isn't resolved, please contact your hosting support and ask them to check if there is any server-side caching in place. Request that they add exceptions for the pages with booking forms to prevent caching. Otherwise ask if cache system can be deactivated.

      Kind Regards.

  5. Bonjour,
    J'aurais besoin d'une formation pour votre extension en francais. Avez-vous des videos explicatifs ?

    J'aimerais lier mes calendriers Airbnb. Je ne connais absolument rien.

    merci

    • Hello.
      1) Please note, currently support possible only in English language. Please check what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/

      2) Please read more about this feature here: https://wpbookingcalendar.com/faq/#sync

      Import:
      To configure the import of events from .ics feeds, refer to this FAQ instruction here: https://wpbookingcalendar.com/faq/#import-ics-feeds/

      Please note that the import process works when a visitor opens your website page with a booking import shortcode.
      You can set up a CRON job on your server to periodically access this page with booking import shortcodes and start the import process. Alternatively, you can insert the import shortcode before the booking form shortcode, so the system initiates the import process before displaying the booking form when someone visits your page.

      For defining a CRON job on your server to periodically access pages with import .ics feeds shortcodes and start the import process at specific intervals, check this: https://wpbookingcalendar.com/faq/#cron-script/

      If you encounter issues with importing new events, check this troubleshooting instruction: https://wpbookingcalendar.com/faq/#ics-importing-issue/

      Export:
      To configure the export of .ics feeds, refer to this FAQ instruction here: https://wpbookingcalendar.com/faq/#export-ics-feeds/

      Booking Calendar generates .ics feeds with bookings in real time.
      However, the frequency at which some services (like Airbnb or Booking.com) access these .ics feeds to import bookings from Booking Calendar into their own system is not controlled by Booking Calendar. In other words, Booking Calendar does not trigger the import process by third-party services when a booking is created.
      You'll need to check with the support of these services (like Airbnb or Booking.com) regarding how often they can access the .ics feed for imports.

      Kind Regards.

  6. Dear sir/madam,

    In the search results there are texts, like: ADVANCED (2 SEARCH RESULTS). Is it possible to change this texts?

    Also in this page (support page of booking calendar), it is missing the search capability.

    • Hello.
      1) In the search form you can control this text at the Booking > Settings > Search page:
      <label>[additional_search "3"] +/- 2 days</label>
      So just change "+/- 2 days" to some other text.
      2) Support page search will be implemented in future. Thank you.
      Kind Regards.

      • I dont mean this text. I mean the text before the search results. For example when i click search, i see a page that says:
        10 RESULTS FOUND
        Under this text, i see the search results. After this, there is another text that says:
        ADVANCED (3 SEARCH RESULTS)
        After this text i see the search results for flexible days.

        I want to change those texts, is it possible?

        • Hello.
          From the settings of the plugin this text is not possible to change.
          We will add this feature to the TODO list for having it in future updates of plugin, but I can not say when exactly it’s will be implemented. Thank you for understanding.
          Kind Regards.

  7. ​hi i am using wcfm marketplace do you support multivendor ?​

    • Hello.
      Thank you for interest to the Booking Calendar.

      Booking Calendar is WordPress plugin. It can be installed only at the WordPress websites.

      In case if you interesting in the Booking Calendar MultiUser version.

      In Booking Calendar MultiUser version possible that each registered WordPress user (your owner) have own individual independent booking admin panel, and can see and manage only own booking resources and some other settings (other owners will not see the bookings from this owner, they can see only own bookings). Please check more here (at bottom of the page) https://wpbookingcalendar.com/overview/
      Also each owner (user) will receive the emails about the bookings of the own service(s) or property (booking resource(s)) and can approve or decline them. Please note, that the each owner WordPress user) will have different individual calendar(s) with booking forms in the separate pages. Please retest it in the live demo. You can read more about the initial configuration of the Booking Calendar MultiUser version: https://wpbookingcalendar.com/faq/multiuser-version-init-config/
      Watch it in this video guide https://wpbookingcalendar.com/help/multiuser-video-overview/

      Please test the live demo of Booking Calendar Multiuser version here: https://multiuser.wpbookingcalendar.com/

  8. Version : wordpress : 6.2.3 PHP :7.4.33 booking calendar : Version 10.Business.Medium.Developer.9.1.1 theme : DIVI

    I have two different form the standard and a personalised one "lds". In ressources i put "lds" as default form of ressource n°5. But on the page it only shows the "standard" form under the good ressource n°5's calendar.
    the shortcode used : [booking type=5 nummonths=1 form_type='lds'options='{width=400px cell_height=40px}']

    Could you help me solve this mystery? it seems like i miss something but can't figure out what.

    • Hello.
      For ability to show specific custom booking form at the specific page you need to define this custom booking form in the Booking Calendar shortcode parameter.
      Try to use this (one additional empty space must be there):

      [booking type=5 nummonths=1 form_type='lds' options='{calendar months_num_in_row=1 width=400px cell_height=40px}']

      Please check more here https://wpbookingcalendar.com/faq/shortcode-booking-form/

      Otherwise please update your version to the latest update of Booking Calendar. Because your version is too old, already.
      Kind Regards.

  9. We use your plugin in our production website. In the aim to assess this one, I have created a staging. But in this staging, when I go into the "General Settings" of "Booking", I get a "register" view (an order number is required) with a message "Please, enter order number of your purchased version, which you received to your billing email.".
    Why I cannot use our plugin in a staging ? And how can I find the order number of our plugin ?

    WP Version 6.3.2
    PHP Version 7.4.33
    Booking Calendar 9.Business.Small.SingleSite.8.8.2

    Thanks in advance for your help
    Kind Regards.

  10. Hi,
    I am using booking calendar business medium everything is good so far, but I would like to have months in the calendar written in different language than it is supported so far. Where and how I could change the titles of months in the calendar?

    Looking for your answer

    • Hello,

      The calendar's translation depends on your website's locale. Please ensure that you have changed the locale of your website to have the calendar months displayed in a different language. By default, you can change your website's locale in the WordPress Settings under the General section for the "Site Language" option. If you are using a translation plugin, you can adjust this in the settings of the translation plugin.

      Kind Regards.