Important!!! Check actual Support Forum, if you need to ask a Questions.
My last payment is of October 12, yet when I request an update, support has expired. What order number is connected to the last payment?
Hello.
You was used not the latest order of your charge in the request form, that is why you was have this issue.
We have sent link to the latest update to your email.
Kind Regards.
Does Booking Calendar have a configurable waitlist option? I can't find a waitlist option anywhere.
I have the single website Business Medium booking calendar account.
Hello.
By default it’s not available.
But it’s exist similar functionality in the Booking Calendar Business Large or higher version.
You can activate the using “Pending days as available dates” at the Booking > Settings General page in Capacity section, and then then activate this option “ Auto Cancel all pending bookings for the specific date(s), if some booking is approved for these date(s)”
Hello ! How can I change the color of the unavailable days ? I prefer it to be red than white.
Thank you !
Hello.
Find more information at this page: https://wpbookingcalendar.com/faq/change-skin-and-colors/
Or you can try to select the different calendar skin at the Booking > Settings General page in "Calendar" section.
Kind Regards.
currently got the free version, is it possible that when a user completes the basic booking form and hits send that they are redirected to a thank you page?
Hello.
Yes, it's possible.
Configure it at the Booking > Settings General page in "Booking Confirmation" section.
Kind Regards.
I just installed a new business version of Booking Calendar, and since the update, it hasn't worked properly at all. It's the latest version on WordPress CoverNews theme. I've tried clearing the cache, but that didn't work. I keep getting a 403 error message that just spins and says "reload the page" where the app should be on my site. What do I need to do to fix this?
Hello.
1) Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.
2) Otherwise probably, it’s because of conflict with some other plugin or actual theme.
Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
We just need to find the reason of this issue.
Hello
I am a new user of wpbookingcalendar.
It seems that it is not compatible with Polylang.
What is the best way to translate the booking interface ?
Thanks for your help.
Hello.
Booking Calendar supports WPML and Polylang plugins for dynamic changing of website locale (language) and then show specific messages in different languages. Find more information at this page: https://wpbookingcalendar.com/faq/several-languages/
In this case you need to contact support of the TripAdvisor and check what the reason of the issue of not ability to import ics feed.
Kind Regards.
Hi,
When importing a ical i'm getting an error due to the changeover date settings:
Error! Your check in date 2024-11-09 16:00:01 older than check out date 2024-11-09 12:00:02.
Try to select more dates or use different time.
Settings that can be reason of the issue:
You have enabled "Use changeover days" option at Booking > Settings General page in "Calendar" section with check-in/out times: 16:00/12:00
Sample of the Ical:
BEGIN:VEVENT
UID:cfcd208495d565ef66e7dff9f98764da
SUMMARY:unavailable
DTSTART:20231125T000000
DTEND:20231126T000000
DTSTAMP:20231124T105311
END:VEVENT
Whats going wrong
Hello.
What versions of Booking Calendar and Booking Manager do you use ?
Can you send screenshot from the Booking > Settings > Sync > “General” page and screenshot of your import shortcode and url to import this event ?
Please send all this to support @ wpbookingcalendar.com
Thank you.
The selection result is not displayed in the form...
How many visitors*:[select* visitors "1" "2" "3" "4" "5" "6"]
The result of the selection is sent in an email notification, but the result is not displayed on the website
Hello.
You need to use the [visitors] shortcode at the "Content of booking fields data" form at the Booking > Settings > Booking Form page.
Please do not forget to clear the browser cache before testing these changes.
Thanks, but unfortunately it didn't help.
Hello.
I am not see that code at the page. Probably you was added to the wrong place.
Otherwise add that CSS code to the bottom of your theme style.css file.
Kind Regards.
Thanks for your help.
I just change the Theme
Hello WP Booking Calendar Team,
i ordered the booking calendar business medium and have two quick questions:
1 I would like to implement a function in June so that the user can only book my apartment from Saturday to Saturday. If I create an availability filter, this does not work because the days between Saturday and Saturday are blocked and are not included in my prices. How can I solve this?
2 I would like to include a minimum booking of 3, 4 and 5 days in different months, so that, for example, bookings can only be sent in September if the user has selected at least 4 days. Otherwise the booking cannot be sent. How can I incorporate this?
Best regards and thanks for the support.
Hello.
It’s possible to set the different duration of days selection depending from week days or seasons during a year in the Booking Calendar Business Medium or higher versions. Please check more here https://wpbookingcalendar.com/overview/#advanced-days-selection
My last payment is of October 12, yet when I request an update, support has expired. What order number is connected to the last payment?
Hello.
You was used not the latest order of your charge in the request form, that is why you was have this issue.
We have sent link to the latest update to your email.
Kind Regards.
Does Booking Calendar have a configurable waitlist option? I can't find a waitlist option anywhere.
I have the single website Business Medium booking calendar account.
Hello.
By default it’s not available.
But it’s exist similar functionality in the Booking Calendar Business Large or higher version.
You can activate the using “Pending days as available dates” at the Booking > Settings General page in Capacity section, and then then activate this option “ Auto Cancel all pending bookings for the specific date(s), if some booking is approved for these date(s)”
Test it in this live demo https://bl.wpbookingcalendar.com/
Kind Regards.
Hello ! How can I change the color of the unavailable days ? I prefer it to be red than white.
Thank you !
Hello.
Find more information at this page: https://wpbookingcalendar.com/faq/change-skin-and-colors/
Or you can try to select the different calendar skin at the Booking > Settings General page in "Calendar" section.
Kind Regards.
currently got the free version, is it possible that when a user completes the basic booking form and hits send that they are redirected to a thank you page?
Hello.
Yes, it's possible.
Configure it at the Booking > Settings General page in "Booking Confirmation" section.
Kind Regards.
I just installed a new business version of Booking Calendar, and since the update, it hasn't worked properly at all. It's the latest version on WordPress CoverNews theme. I've tried clearing the cache, but that didn't work. I keep getting a 403 error message that just spins and says "reload the page" where the app should be on my site. What do I need to do to fix this?
Hello.
1) Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.
2) Otherwise probably, it’s because of conflict with some other plugin or actual theme.
Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
We just need to find the reason of this issue.
Hello
I am a new user of wpbookingcalendar.
It seems that it is not compatible with Polylang.
What is the best way to translate the booking interface ?
Thanks for your help.
Hello.
Booking Calendar supports WPML and Polylang plugins for dynamic changing of website locale (language) and then show specific messages in different languages. Find more information at this page: https://wpbookingcalendar.com/faq/several-languages/
But in case, if you need to update the translation of the UI of plugin, then you need to use PO Edit tool or similar. Find more information at this page: https://wpbookingcalendar.com/faq/make-translation-of-wp-plugin/
Kind Regards.
Hi again,
I tried to synchronise my calendar with TripAdvisor but it does not works.
My ics calendar url is https://pacific-view-lodge-tahiti.com/default
It was accepted by Booking.com + AirBnB but on TripAdvisor I go error : Wrong URL
Can you please help me ?
Thanks in advance.
Hello.
In case, if you need to export bookings from the Booking Calendar to the Booking.com, AirBnB, TripAdvisor, then please try to change your export.ics feed from the
https://pacific-view-lodge-tahiti.com/default
to
https://pacific-view-lodge-tahiti.com/default/wpbm.ics
Change it at the Booking > Settings > Sync > "Export - .ics" page.
Test it.
Kind Regards.
Hello
Thanks for your fast answer.
I tried this too but with the same error result.
What can I do ?
Thanks again.
Hello
Thanks for your fast answer.
I tried this too but with the same error result.
What can I do ?
Thanks again.
https://pacific-view-lodge-tahiti.com/default/wpbm.ics
Hello.
In this case you need to contact support of the TripAdvisor and check what the reason of the issue of not ability to import ics feed.
Kind Regards.
Hi,
When importing a ical i'm getting an error due to the changeover date settings:
Error! Your check in date 2024-11-09 16:00:01 older than check out date 2024-11-09 12:00:02.
Try to select more dates or use different time.
Settings that can be reason of the issue:
You have enabled "Use changeover days" option at Booking > Settings General page in "Calendar" section with check-in/out times: 16:00/12:00
Sample of the Ical:
BEGIN:VEVENT
UID:cfcd208495d565ef66e7dff9f98764da
SUMMARY:unavailable
DTSTART:20231125T000000
DTEND:20231126T000000
DTSTAMP:20231124T105311
END:VEVENT
Whats going wrong
Hello.
What versions of Booking Calendar and Booking Manager do you use ?
Can you send screenshot from the Booking > Settings > Sync > “General” page and screenshot of your import shortcode and url to import this event ?
Please send all this to support @ wpbookingcalendar.com
Thank you.
The selection result is not displayed in the form...
How many visitors*:[select* visitors "1" "2" "3" "4" "5" "6"]
The result of the selection is sent in an email notification, but the result is not displayed on the website
Hello.
You need to use the [visitors] shortcode at the "Content of booking fields data" form at the Booking > Settings > Booking Form page.
Watch it in this video guide https://wpbookingcalendar.com/help/booking-form-fields-settings-video-tutorial/
https://junglextreme.com/booking/
Hello.
Ok, I can see the issue now. It is because of CSS conflict with your theme.
Please add this CSS to your Theme Editor settings.
You can check how to add own CSS customization to CSS Theme Editor here: https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/
Here's the code you need to add:
.resource_selection_div select option, .wpbc_container.wpbc_container_booking_form select option{ padding: 0 10px !important; }
Please do not forget to clear the browser cache before testing these changes.
Thanks, but unfortunately it didn't help.
Hello.
I am not see that code at the page. Probably you was added to the wrong place.
Otherwise add that CSS code to the bottom of your theme style.css file.
Kind Regards.
Thanks for your help.
I just change the Theme
Hello WP Booking Calendar Team,
i ordered the booking calendar business medium and have two quick questions:
1 I would like to implement a function in June so that the user can only book my apartment from Saturday to Saturday. If I create an availability filter, this does not work because the days between Saturday and Saturday are blocked and are not included in my prices. How can I solve this?
2 I would like to include a minimum booking of 3, 4 and 5 days in different months, so that, for example, bookings can only be sent in September if the user has selected at least 4 days. Otherwise the booking cannot be sent. How can I incorporate this?
Best regards and thanks for the support.
Hello.
It’s possible to set the different duration of days selection depending from week days or seasons during a year in the Booking Calendar Business Medium or higher versions. Please check more here
https://wpbookingcalendar.com/overview/#advanced-days-selection
Read more about this configuration (at options parameter section) here:
https://wpbookingcalendar.com/faq/shortcode-booking-form/#booking-options-condition
Thanks for the support.
Quick question: Why does the following code not work on the website? I would like to implement the shortcode via php:
My following php shortcode does not work. I have packed it into a PHP tag, but the functionality is not executed. What do I need to change?
echo do_shortcode('[booking type=17 nummonths=2 startmonth="2024-1" options={select-day condition="date" for="2024-01-01" value="20,25,30-35"}]');
Hello.
You have missed quote symbol here
options=\'{select-day condition="date" for="2024-01-01" value="20,25,30-35"}\']'
Kind Regards.
Thanks for the support, it works!