Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. The following code does not work on my website via php. How do I need to change the shortcode?

    Best regards

  2. Good evening,

    How can I implement my booking calendar wrapped by a php tag with an option parameter?

    Is it possible to store bookings internally without sending the "new visitor" mail, but still send the confirmation or rejection mail?

    Best regards

  3. Hello
    I need another help please.
    I can not understand why it is not possible to make a reservation in current month (november) + not possible to make a reservation in April.
    Where is this setting please.
    https://pacific-view-lodge-tahiti.com/
    Thanks in advance for your help.
    Best regards

    • Hello.
      1) Please recheck your availability settings on the Booking > Availability page.
      2) Also recheck availability for week dates at the Booking > Settings General page in “Availability” section.
      3) Be sure that you have set enough number of months to scroll at the Booking > Settings General page in “Calendar” section.
      4) Finally if you are using the Booking Calendar Business Medium or higher versions recheck availability at Booking > Resources > Availability page.
      Kind Regards.

  4. Hi everyone,

    Is it possible to configure the data that is shown in the tooltip on the timeline ? Typically, I don't want the user's email to be shown.

    Thanks for your answer.
    Best regards,

    • Hello.
      Yes, you can configure it at the Booking > Settings General page in "Timeline (front-end)" section.
      Kind Regards.

      • Actually it seems that I can only activate or desactivate the popover but not the content which is inside the popover. Am I right ?

        Best,

        • Hello.
          In all paid versions of Booking Calendar, you can configure what to show in the Timeline pipes. Option "Booking title" at the Booking > Settings General page in "Timeline (front-end)" section.
          If you about full content that showing in mouse over tooltip, so then yes. It's possible to enable or disable to show.
          Configuration of booking data is coming from "Content of booking fields data" form from the Booking > Settings > Booking Form page.
          Kind Regards.

          • OK thanks.

            Unfortunately, I got an error message "Forbidden : you don't have permission to access this resource" when I try to change this setting "Content of booking fields data".

            Is this a bug ?

            Best,

            • Hello.
              Please recheck that you have defined correct permission for WordPress users at the Booking > Settings General page in Plugin menu section.

              Otherwise Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

              • I don't think that I have permissions issues since I can successfully modify the simplified version of the booking form ...

                Moreover, I don't see anything in the logs.

                That's really strange ...

                • Hello.
                  Probably it's because of conflict with some other plugin or actual theme.
                  Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
                  If it does not help, please deactivate all your plugins and activate the default WordPress theme. And then retest it again.
                  We just need to find the reason for this issue.

                  • Hi,

                    I tried to desactivate all the other plugins but I still have the problem.

                    To be complete, even though I'm not completely sure of that, the issue seemed to appear when I moved from the free version of the plugin to the paid version ...

                    Can it be a problem of file permissions ?

                    Best,

                    • Hello.
                      1) It's seems like some restrictions on your server or in some security plugin.
                      Please recheck with the support of your hosting about any restrictions on your server that can generate such issue. Ask them to reconfigure the server to resolve this issue.

                      2) Otherwise Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file, and send screenshot of the issue before and after saving settings. Please send all this info to support @ wpbookingcalendar.com

  5. Every time I test my booking form I don't recieved any email notification.
    Can you help me pls. My booking calendar version is Large

    • Hello.
      Not receiving emails, can depend on the different items. Please check this troubleshooting instruction: https://wpbookingcalendar.com/faq/no-emails/

      Shot summary.

      Firstly you need to check that you have activated and configured the email templates at the Booking > Settings > Emails page:
      - option "Enable / Disable" at the specific email templates at the Booking > Settings > Emails page, must be checked
      - also "From" field at the specific email template must to have the same website DNS as your website. 

      But in most situations you will need to install and configure some SMTP plugin.
      We can recommend to install and configure this WP Mail plugin: https://wordpress.org/plugins/wp-mail-smtp/
      but you can search and install any other SMTP plugin: https://wordpress.org/plugins/search/smtp/

      Why do you need to have an SMTP plugin?
      SMTP plugins have to fix your email deliverability by reconfiguring WordPress to use a proper SMTP provider when sending emails.
      This is a problem for a lot of WordPress sites because by default, WordPress uses the PHP mail function to send emails generated by WordPress.
      The issue is that most WordPress hosting companies don’t have their servers properly configured for sending PHP emails. 
      The combination of two causes your WordPress emails to not get delivered.

      It also can be a reason why your emails are marked as spam.
      Please check more here https://wpmailsmtp.com/wordpress-emails-going-to-spam/

  6. Hello WP Booking Calendar Team,

    If I want to add a booking internally via the form (in wordpress WP-Booking-Calendar-Panel), I can select whether the mails should still be sent to the customer or not. How can I make it so that only the confirmation and rejection emails are sent, but not the "New Visitor" email?

    Thanks for the support

    • Hello.
      You can deactivate those emails at the Booking > Settings > Emails page.
      Kind Regards.

  7. Hello,
    I'm interested in buying the Personal or Business Small Version, but I'm actually not sure if I can do with your calendar what I need. I need just one calendar which shows my different offerings, like different single-time events for groups and individual 1-1 sessions for different topics.
    I played around with the demos, but it seems with the different resources there is always a seperate calendar? Or can I show one calendar with example: Mon-Fri possibilty to book 1h-slots and saturday 3rd an event called ex "breath session", Sunday 4th event called "Yoga". Would very much appreciate an answer soon! Thanks!!

    • Hello.
      It's possible to have the different times selection for the different days in the Booking Calendar Business Medium or higher versions. 
      Please check more here https://wpbookingcalendar.com/overview/#times-week-days
      You can check more info about this configuration at this page https://wpbookingcalendar.com/help/different-time-slots-selections-for-different-days/

      But it's does not possible to enter the name of the event for the specific day.

      We will add improvements to this feature to the TODO list for having it in future updates of the plugin, but I can not say when this feature will be implemented. Sorry.

      • Thanks so much for the quick answer!
        Am I seeing it right that it's not possible to show all the different resources in one calendar?

          • As it's similar question: while using the availability search shortcode (search form) - can we use calendar as a day range picker? Now we have in demo only check-in and check-out date pickers, but I'll prefer calendar with date range (2 clicks to select range for first and second input).

            • Hello.
              >> while using the availability search shortcode (search form) - can we use calendar as a day range picker?
              Unfortunately, no. It has to be check in/out date picker fields.

              >> Now we have in demo only check-in and check-out date pickers, but I'll prefer calendar with date range (2 clicks to select range for first and second input).
              We will add improvements to this feature to the TODO list for having it in future updates of the plugin, but I can not say when this feature will be implemented. Sorry.

              Kind Regards.

  8. Thanks for all your previous assistance: it was very helpful.

    I have a last question please:

    Does you calendar could be use to book activities: I mean to book (sample) 1 boat trip in the morning and 1 boat sunset in the evening ?

    Thanks again.

    Best regards.

  9. After adding the shortcode to the page, the form fields look strange compared to the standard ones. They are small and out of proportion. how do I enlarge them so they look like the others?

    • Hello.
      It's because of CSS conflict with your theme.
      Please add this CSS to your Theme Editor settings.

      You can check how to add own CSS customization to CSS Theme Editor here: https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/

      Here's the code you need to add:
      .wpbc_container .wpbc_button_light:focus, .wpbc_container.wpbc_container_booking_form .wpbc_button_light:focus, .wpbc_container .wpbc_button_light:hover, .wpbc_container.wpbc_container_booking_form .wpbc_button_light{ padding: 10px 20px; font-weight: 600; font-size:14px; } .resource_selection_div select, .wpbc_container.wpbc_container_booking_form select, .wpbc_container.wpbc_container_booking_form input[type="text"], .wpbc_container.wpbc_container_booking_form textarea { padding: 8px 10px; }

      Please do not forget to clear the browser cache before testing these changes.

  10. Hello, I want to ask and know more details about a specific point. I've bought the small business plan in order to receive online payments.
    I've chosen a calendar with the form I Need.
    The website I Am using this plugin is for a camping site.
    The User chooses from the calendar 2 Nights till 7 Nights. Each night have a specific price, for example if he chooses 2 nights, he will pay $500. If he chooses 3 nights, he will pay $600 and so on.
    My point is how to do such a thing with the specific price so the user can pay later the exact price.
    I need the solution ASAP please.

    • Hello.
      It’s possible in the Booking Calendar Business Medium or higher versions. Check more about this feature here: https://wpbookingcalendar.com/overview/#valuation-days
      Watch it in this video guide https://wpbookingcalendar.com/help/valuation-days-cost-video-overview/
      "Valuation days" can apply for any days. Or in case if you need apply it to specific season, then it can depend only from the belonging "check in day" to specific season. Its means that, if you select 2 weeks, the "Valuation days" can apply costs only depending from the check in day belonging to specific season, even if some other days belonging to other season. In other words, if you will have the days selection with season intersections, then you can have an issue with "Valuation days". Basically "Valuation days" is useful, in case, if you need to set some discount or higher cost depend from the number of selected days. For example if visitor select 7 or more days, then booking will have 10% discount, etc...

      You can make upgrade to the higher version of Booking Calendar from your exist version of plugin by clicking on the “Upgrade” menu item at the top right side of General Booking Settings page in your admin panel.
      Kind Regards.

      • Hello, Thank you for your response. But my point was not seasonable prices or something.
        I have one service offering to people which is Camping. The User can book via Calendar the nights he want to spend, and according to his booking he will pay. Like I said if he chooses 2 Nights he will pay 575, 3 nights for 675, and 7 nights for 900. That's the point if you can help me with it please.

        • Hello.
          Yes, it's possible to configure with "Valuation days". You can configure it similar to this:
          Together 2 days = 573 EUR for all days Together 3 days = 675 EUR for all days From 4 to 6 days = 225 EUR per each day Together 7 days = 900 EUR for all days
          Check more about this feature here: https://wpbookingcalendar.com/overview/#valuation-days
          Watch it in this video guide https://wpbookingcalendar.com/help/valuation-days-cost-video-overview/

          Test it here https://bm.wpbookingcalendar.com/

          • Thank you for your support, I've bought the business medium and set up the dates with the costs. but there is one small thing should be done, how to display the the chosen days with the cost under the Calendar like this:
            Dates: ... (... - night(s))
            Full cost of the booking: $0.00

            • Hello.
              You can use [cost_hint] shortcode in the booking form at the Booking > Settings > Form page to show the total booking cost in real time depending from the selection of dates and some other options in booking form. It’s possible in the Booking Calendar Business Medium or higher versions.