Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. 1) I bought the business large version. I downloaded from the link I received, uploaded and activated the plugin. I cant see any info where to enter the registration code. How can I register?

    2) Opening the BC Menu and clicking on Menu Bookings or Availability the page shows "loading". I cant see any bookings.

    • Hello.
      1) You can enter the registration key at the Booking > Settings General page.
      2) send the link to your page with booking form, where you are having the issue. Please send all this to support @ wpbookingcalendar.com
      Kind Regards.

  2. Hello,

    Issue :
    - The calendar doesn't update in the pop-up of the website.
    - The calendar updates normally on the "rates & availability" page.
    - Update info seems to not reach the pop-up.

    See screen recordings.

    Pop-up issue : https://www.loom.com/share/04cd5b25641c4fb69a5036de70c213f2?sid=166baa08-254b-4f6c-96ae-16c8d3263afd
    Rates & Availability page (for comparison) : https://www.loom.com/share/43e2e410f14440b896c054e3ab9afb66?sid=99913846-c4bf-4615-9752-f0278ecbb897

    Version of :
    - WordPress = 6.4.2
    - PHP = 7.4.33 (Supports 64bit values)
    - Booking Calendar = Version 10.Personal.SingleSite.9.8.12

    Plugins : https://www.loom.com/share/ec8cefce0bd948898152b5a8c24a41dd?sid=46637265-9f54-4e2c-9af7-a26b7a583da6

    Thank you for your help.
    Simon

      • Hello,

        I've copied and pasted the code from the "rates & availability" page onto the pop-up.

        Url : https://villamorodork.com/

        Here is the entire code :

        [bookingcalendar type=1 nummonths=2 startmonth='2022-05' options='{calendar months_num_in_row=2 width=100% cell_height=40px}']

        It stills doesn't update properly.

        Thank you for your help

        • Hello.
          Sorry, but you can not use the shortcode for "Availability Calendar" without the booking form. This shortcode does not allow to select the dates in the calendar and submit the booking.

          You need to use shortcodes like these:

          [booking type=1 nummonths=2 startmonth='2022-05' options='{calendar months_num_in_row=2 width=100% cell_height=40px}'] [booking type=3 nummonths=2 startmonth='2022-05' options='{calendar months_num_in_row=2 width=100% cell_height=40px}'] [booking type=4 nummonths=2 startmonth='2022-05' options='{calendar months_num_in_row=2 width=100% cell_height=40px}']

          And this parameter type=4
          must specify exist booking resource ID. You can check all ID of booking resources at the Booking > Resources page.
          Kind Regards.

          • Thank you for your quick reply.

            I've added the code for calendar + form as such :

            [booking type=1 nummonths=2 form_type='standard' options='{calendar months_num_in_row=2 width=100% cell_height=40px}']

            But now I have this error :

            "Warning! Booking calendar for this booking resource are already at the page, please check more about this issue at this page: https://wpbookingcalendar.com/faq/why-the-booking-calendar-widget-not-show-on-page/"

            But there's no calendar on the homepage so I don't understand the error. Could you help me ?

            Thanks again

            PS : I've hidden the short code block so it won't be visible on site. If you need me to activate it for testing, please do not hesitate to ask.

            Regards

            Simon

            • Hello.
              1) If your hidden the short code blocks has [booking type=1 ..] or [bookingcalendar type=1 ..] or [bookingselect ...] shortcodes, then it's can be reason of that issue.
              2) Otherwise Please send the exact link to your page with booking form, where you are having the issue.
              Kind Regards.

                • Hello.
                  1) Please recheck for any cache plugins, like "LiteSpeed", "WP Fastest Cache" or "W3 Total Cache".
                  If you are using someone, please deactivate it or add the exception to the page with a booking form for do not cache this page(s).

                  2) Also please recheck that you have not inserted the Booking Calendar shortcode several times for the same booking resources at the same page.

                  Kind Regards.

                  • Hello,

                    I have deactivated my Litespeed pluggin but the issue remains.

                    Also, as you can see, there's no other instance of the calendar anywhere on this page.

                    Could the fact that it is located in a pop up explain the bug ?

                    Thanks

                    • Hello.
                      Usually popup have not to be the reason of this issue. But of course it's depend how this popup was realized.

                      You can make this fix, to force not show such warning message.

                      Please open this file ../{Booking Calendar Folder}/core/lib/wpdev-booking-class.php

                      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

                      then find this code:

                      if ($my_selected_dates_without_calendar == '' ) { // Check according already shown Booking Calendar and set do not visible of it $return_form .= '<script type="text/javascript">

                      and replace it to this code:

                      if ($my_selected_dates_without_calendar == '' ) { // Check according already shown Booking Calendar and set do not visible of it if (0) $return_form .= '<script type="text/javascript">

    • It's not possible to have more instances on one page than 1. So one in the popup and second in a page. To resolve it as fas as possible make popup (without the wpbookingcalendar) and place the page (it can be the page called "booking" without the page header and page footer - only content - depends on the builder you use) in this popup with iframe. This will allow to use popup on a pages you already use booking form from wpbookingcalendar.

  3. Hi there
    Is there an option to adjust the [bookingtimeline] shortcode to show something else instead of first and last name? The name isn't very useful in our case, we would prefer another information (= textfield) collected during the reservation. Is that possible?
    Thanks

    • Hello.
      You can customize it at the Booking > Settings General page in "Timeline (front-end)" section.
      Kind Regards.

  5. Hi there,
    Enjoying WP Booking, nice and easy to setup

    2 Questions:

    1. Can appointments be auto approved?
    2. Can admin email be modified depending on the resource? (I have 3)

    Thanks heaps

    • Hello.
      1) It’s possible in the Booking Calendar Business Small or higher versions. Activate it at the Booking > Settings General page in “Auto cancellation / auto approval of bookings” section.

      2) In case,  if you need to have the different emails for the different booking resources so then  you need to  check  the  BookingCalendar MultiUser version. 
      In this version each activated regular user can have their own booking admin panel and can configure their own emails. 
      So here different emails relative to  specific WP user,  and each  such  user  can have their own booking resources. Its means that  different booking resources will have different emails.
       
      Selections of booking resources can look  like here https://bm.wpbookingcalendar.com/select-resource/ 

      Here is more info about this version. 

      In the Booking Calendar MultiUser version possible that each registered WordPress user (your owner) have own individual independent booking admin panel, and can see and manage only own booking resources and some other settings (other owners will not see the bookings from this owner, they can see only own bookings). Please check more here (at bottom of the page) https://wpbookingcalendar.com/overview/

      Also each owner (user) will receive the emails about the bookings of the own service(s) or property (booking resource(s)) and can approve or decline them. Please note, that each owner WordPress user) will have different individual calendar(s) with booking forms in the separate pages. Please retest it in the live demo. You can read more about the initial configuration of the BookingCalendar MultiUser version: https://wpbookingcalendar.com/faq/multiuser-version-init-config/

      Watch it in this video guide https://wpbookingcalendar.com/help/multiuser-video-overview/ 

      Please test the live demo of BookingCalendar Multiuser version here: https://multiuser.wpbookingcalendar.com/ 
      Admin Panel of Multiuser version (here you can test several admin panels functionality): https://multiuser.wpbookingcalendar.com/admin-panel/ 

    • Hello.
      You need to recheck if you have imported these bookings from the Airbnb. Check if you have these bookings at the Booking Listing page.

      In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

      Import.
      Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
      Please note, the import process is working in that case, when a visitor opens your website page with booking import shortcode. So you can configure CRON at your server, for periodically accessing this page with booking import shortcodes to start the import process. Or you can insert the import shortcode before booking form shortcode, so firstly the system will start the import process and only then show the booking form, when someone visits your page.

      You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

      • Hello.

        I followed your instructions (twice) but nothing change.

        None of my bookings from AirBnB & Booking.com

        Can you please give more help ? I can share credentiasl for login to my admin.

        Thanks in advance for your answer.

        • Hello.
          When you followed this FAQ instruction here https://wpbookingcalendar.com/faq/ics-importing-issue/

          Do you see the events at the Booking oPlugins Panel" > "Manage .ics" page , that is not imported into the Booking Calendar ?
          If yes, do you see the booking ID for such bookings ? If you see the ID, please click on such booking ID to find such bookings, as these bookings was imported already (maybe in the different booking resources).

          Otherwise please send screenshot of this page oPlugins Panel" > "Manage .ics" and send URL of your .ics feed, and explain what exactly events does not import into your system. Please send all this info to support @ wpbookingcalendar.com
          Thank you.

  7. Good Day,

    At the end of the reservation process our clients can pay per iDeal.
    This worked quite well till, I think yesterday.
    After selecting a bank and after pressing proceed the error "Error -5 No Description" occurs.
    I contacted the Payment Service Provider (Buckaroo) but they say there is no malfunction in their systems.

    It also seems that the layout of various forms adjusted in time. Is this because of various updates of WordPress or WordPress-theme?

    What could be te problem and of course what is the solution?

    Thanks in advance

    • Hello.
      Please send screenshot of your settings from the Booking > Settings > Payment page iDeal page (without keys).
      Please send all this to support @ wpbookingcalendar.com

  8. Hi, in the most recent update the plugin broke and now says the plugin doesn't exist.
    I also got an error saying that the paid version got replaced by the free version (?)

    How can I fix this without losing all data and settings?

    The last working version of the plugin: Booking Calendar 9.Business.Medium.SingleSite.8.8

  9. I cant find the info how to set minimum of days guests need to book per resource. For example minimum booking is 2 days/ nights.

  10. Is there a way I can filter the booking made by a particular email? I need to get all the bookings made a particular email.

      • Thank you.
        Also, I'm using the starttime-drop down list. Its showing an error "start time is invalid. The date or time may be booked, or already in the past. Please choose another date or time". Is there what I can do?

        • Hello.
          Send the link to your page with booking form, where you are having the issue.

          Also send screenshot of the issue.
          Please send all this to support @ wpbookingcalendar.com

          Thank you.