Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Dear sir/madam, i want to use the [deposit_hint] code on the "payment request" email. So i can send to some customers i choose that they need to pay a deposit. But i dont want the deposit amount to be written on the [content] form. Is that possiblel?

    • Hello.
      You need to be sure that you was used this shortcode in the booking form at the Booking > Settings > Form page. After that you can use it in the emails.
      Please test it.
      Kind Regards.

      • Thanks for your answer. I dont want all the customers to see the deposit amount, because not all the customers pay a deposit. Thats why i cannot write it at the booking form. Is there another way? Or is there any way to write it on the booking form and then make it invisible to the customers? Maybe with a code of hiding it, or with white letters color on a white background?

        • Hello.
          Please use this code at the Booking > Settings > Form page to hide the deposit hint:
          <div style=“display:none;”> [deposit_hint]</div>
          Kind Regards.

  2. Hi,

    I want to know if I can sent appointment reminder emails/sms with Booking Calender free?

    Thanks.

    Kind recards
    Ellen

    • Hello.
      1)Plugin does not support SMS.

      The Booking Calendar does not have the SMS notifications functionality in the core of the plugin.

      But you can check this plugin "Booking Calendar - Clockwork SMS" : http://wordpress.org/plugins/booking-sms/

      which work together with Booking Calendar and declare that they have this functionality.

      Please note, its does not our plugin and we do not support this plugin

      2) We have developed new plugin - “Email Reminders”, which have similar functionality and native integration with latest versions of Booking Calendar plugin.

      Please check more here
      https://oplugins.com/plugins/email-reminders/

      You can try it. But currently we do not provide support or help with configuration with this plugin. Because of too much work and support with Booking Calendar plugin.
      Thank you for understanding.

  3. Hello,

    I believe I have a bug in my booking configuration of the capacity for a specific booking resource.
    I have the Version 9.Business.Large.SingleSite.8.8.2 and it's not working as in your video (https://youtu.be/jHTDYYnEXzY)
    I have created a parent ressource and 4 child. I've set the capacity to 1 each so I have 5 spot available.
    In the advanced section of the admin configuration I've checked the "Visitors number apply to capacity" option than the 2nd radio button option - "Show at tooltip on calendar availability based on sum number of visitors, which can be at free booking resource items. Check maximum support of visitors at all booking resources with selected number of visitors from booking form".

    So far it's ok. BUT : when I try to test there are many issues :

    1- When I book the 5 slot and come back on the calendar, the date is still available minus 1 slot (it says there is still 4 slots remaining)... it should have says that it's impossible to book on that date since all the 5 slots have already been booked.
    2- When I display the time line I should have all the five line booked instead I have only the first (parent) and if i click I have the details.

    This is really disturbing and i try a lot before contacting you.

    I really need you to help me please since this is becoming urgent for my client.

    Thanks a lot for your help

    PS: I have a screen recording of that. I can send it to you through an email (not here since there are some confidential datas)

    • Hello.

      Please send screenshot of Booking > Resources page and Booking > Settings General page and send the link to your page with booking form, where you are having the issue.

      Please send all this to support @ wpbookingcalendar.com

  4. Hi, I have 3 questions (using the Business Large version):

    1. Is it possible to add not only children but also a childrenage dropdown (for each selected child) and calculate the additional price based on that childrenage: childrenage>3 = 50€, childrenage>8 = 70€...

    2. After the capacity is 0 can it automatically switch to bookingrequest instead of direct bookings?

    3. I can freely define what the deposit (booking fee for me) is correct, in my case that would be just directly pay the booking fee and the rest later

  5. Hi!

    Is there a way to sync booking calendar with google calendar or for example office 365 calendar?

    • Hello.
      Booking Calendar does not have the direct integration with Office 365.
      But plugin support sync via .ics feeds.

      Please read more about this feature here: https://wpbookingcalendar.com/faq/#sync

      Import.
      Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically accessing this page with booking import shortcode to start the import process. Or you can insert the import shortcode before booking form shortcode, so firstly the system will start the import process and only then show the booking form, when someone visits your page.

      In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

      You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

      Export.
      Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/Booking Calendar is generated .ics feed with bookings in real time. But how often some services (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into their own system, does not depend on the Booking Calendar. So in other words, Booking Calendar does not force the import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed for making imports.

  6. Hi,

    I would like the notify more than one person when there is a new booking.

    In the email forms, there is only room for one email address.

    so how can i email, for example, 2 owners of the same resource when there is a new booking request ?

    Michael

    • Hello.
      You can define the comma separated emails in the field "to" or if you have activated sending copy of emails in these fields at the Booking > Settings > Emails page.

      For example:

      email1@server.com;othet-email@gmail.com

      or

      email1@server.com,othet-email@gmail.com

      Kind Regards.

  7. Our client needs the following changes to be made:

    They need to change their booking plugin so they can easily:
    1) Block out Sundays (or any other day they choose) as a day for picking up or returning a vehicle
    2) Custom change pricing as needed for any particular day or period
    3) Add a % surcharge to any day or period (where it is clear to the user that there is a surcharge for the period. E.g. holiday periods)
    4) Make sure that vehicles that are not available do not show in the search results when searched

    Can these changes be customised? If so, could you please provide documentation so we can hire a developer to implement them?
    They have the license: Version 9.Business.Small.SingleSite.8.6

  8. HI
    Our website contact email address is showing up in the form's email box wherever there is the code:
    Email*:[email* email].
    It should be a blank box so the enquirer knows to type their own email address there.

    It wasn't doing it before updating to the latest version.
    Not sure how to fix it?
    Thanks for your help.
    Jenny

    • Hello.
      Please open the Booking > Settings General page and deactivate this option "Auto-fill fields" at the Form section.
      Kind Regards.

  9. Other payment solution for Version 9.Business.Medium.SingleSite.8.8.2 in WordPress 5.8.1 / PHP 7.4 ?

    We want to use a local payment gateway solution from Nets in Denmark.

    I checked the FAQ and found your info about "Integration own payment gateway into Booking Calendar update 7.0 or newer".

    Questions:

    1. If I choose to use the code from Stripe gateway, should I copy all files in the Stripe folder and put them in a new folder, but only edit the files you mention in the FAQ? Or should I only use that one file you mention in the FAQ?

    2. You mention a "new hook" which may be added. I suppose it should be in the file wpbc-gw-NAME.php but where?

    3. Do you have more information about using another payment solution for your booking calender?

    By the way, Nets have a WordPress plugin called Nets Easy but I don´t know if we can use that in connection with your Booking system?

    Thx

    • Hello.
      1) You can copy only one file (wpbc-gw-stripe.php). Probably you will rename it to wpbc-gw-nets-easy.php

      Please note, this is only guidance how to shod to start work, it's not the complete guide. And many items to implement you will get from the documentation of your new payment system. So you need to know what you are doing. It's not the copy/paste simple instruction.
      2) Inside of the file that you are editing ( wpbc-gw-nets-easy.php ) you need to something similar to this:
      function add_my_loc_payment( $gateway ){ return $gateway . ',loc_payment'; } add_filter( 'wpbc_gateways_original_id_list', 'add_my_loc_payment' );

      Of course instead of "loc_payment" you need to have the name of your payment system (if in your case it's "nets_easy") then you need to have this:
      function add_my_nets_easy( $gateway ){ return $gateway . ',nets_easy'; } add_filter( 'wpbc_gateways_original_id_list', 'add_my_nets_easy' );

      3) Unfortunately, no.
      Please note, we can not start, right now, some personal customization or custom development, because we have almost no free time.
      Check what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
      Thank you for understanding.

      • Okay thx for the info, I will see what I can do.

  10. Hi, I'm using 'Version 9.Business.Medium.SingleSite.8.8.1' and I'm using a single resource with bookable time slots every 30 minutes. I have 2 duration times, 30 minutes and an hour with different costs. I'm using Advanced Costs to configure this.

    The calendar works well but it shows time slots as available regardless of duration and it only shows an error message after a booking attempt.

    For example -

    30th September
    Available slots show as 9:00, 9:30, 10:30
    Customer selects 9:30 for 1 hour but a booking is already in the system for 10:00-10:30 so unable to proceed

    Is there another way to set this up so that if the selected duration time is 1 hour only suitable time slots are shown?

    • Hello.
      Unfortunately if you will use the start time and duration of time fields, then it’s does not possible to remove the duration of time options from the list. System can show only warning message and do not allow to make the booking, if the timeslot already booked.
      Kind Regards.

      • Thanks for your reply.

        Is there an alternative way to configure this using your plugin?

        • Hello.
          You can use the time slots, but in this case you will have too many options to select.
          Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.

          • So I should create separate time slots for each duration?

            e.g. 9:00-9:30, 9:00-10:00, 9:30-10:00, 9:30-10:30 and so on?

            With this method am I able to set different rates to different time slots?

            • Hello.
              Yes, correct.
              You can set the different costs at the Booking > Resources > Advanced cost page.
              Kind Regards.

              • I've tried this set up but there are many options which is confusing for the customer.

                Instead, is it possible to set this up as 2 separate resources with shared availability?

                • Hello.

                  If you want to show as unavailable some dates or times in all calendars (booking resources) if some booking was made in only one calendar (booking resources), so then it’s possible to configure it with “aggregate” parameter in the Booking Calendar shortcode ( it's possible in all  paid versions of Booking Calendar).

                  Please check more about " aggregate " parameter  in the Booking Calendar shortcode  here: https://wpbookingcalendar.com/faq/shortcode-booking-form/
                  This parameter  make the dates in calendar unavailable if these dates was booked in some other booking resources.

                  I will  explain it in example of booking  rooms:
                  So  your configuration  can look like this:
                  Booking resources at the Booking > Resources page:

                  - Room #1   ( ID = 3 )
                  - Room #2   ( ID = 4 ) 
                  - Room #3   ( ID = 5 ) 

                  And you need to  insert  the Booking Calendar shortcodes like this

                  - Room #1   ( ID = 3 )
                  [booking type=3 aggregate='4;5' ]

                  - Room #2   ( ID = 4 ) 
                  [booking type=4 aggregate='3;5' ] 

                  - Room #3   ( ID = 5 ) 
                  [booking type=5 aggregate='4;5' ] 
                  ....

                  If some room will be booked for a specific date(s),  this date will be unavailable in other rooms,  as well.

              • I set this up but it's too confusing for the customers because of the many options.

                Instead, is it possible to create 2 separate resources that share availability?