Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello! Sorry if this is a very specific question. I am fairly new to WordPress and plugins but is there any way to add functionality/my own code to this app like adding a search function for only a specific time, etc? I wanted to make one where I could filter out the search results based on the users' location in the city. Like if they have "Astoria" then it would return the available time slots between 9:00 to 12:00. And then if they have "Jackson Heights" then it would return those between 12:00 to 3:00.

  2. Hi,

    I have the free version and when we test the form, whenever I type the info in a certain field, for some reason the font colour become transparent.

    • Hello.
      It’s seems like css conflict.
      Send the link to your page with booking form, where you are having the issue.
      Kind Regards.

    • Hi

      I have troubles with price calculation!
      For example:
      Price is $50 per day
      If I mark start date 1.12.2021 and end date 5.12.2021
      calendar calculate: 5 days and price $250
      which is wrong
      it has to calculate 4 nights and $200

      Kind regards

      • Hello.
        Please open the Booking > Settings > Payment page and Set cost per 1 day instead of cost per 1 night.
        Kind Regards.

  3. Hi

    I have troubles with price calculation!
    For example:
    Price is $50 per day
    If I mark start date 1.12.2021 and end date 5.12.2021
    calendar calculate: 5 days and price $250
    which is wrong
    it has to calculate 4 nights and $200

    Kind regards

      • Is there any way I can take a video shot of the page so you can see the issue?

            • Hello.

              1) Such issue because of CSS conflict with your theme or some other plugin.
              You can try to searching about conflicting by making these steps.
              Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
              If it does not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.

              2) If you will need to make some fix for correct showing of text in the fields, please send the working link to the page with booking form, after this I can help in fixing this issue.

              Kind Regards.

              • Hello,

                I already tried to deactivate all of the plugins and it's still not working. Let me know if you're available now so I can set the website live quickly so you can try to fix the issue. Really appreciate your help.

                • Hello.
                  Yes, please activate your page and send link.
                  Thank you.

  5. Hi there!
    The plugin is showing a critical error on the pages where the calendars are inserted. I updated the plugin (personal use license) and the error is still there. I contacted my hosting company and they said the error is being cause by the plugin.

    WordPress version 5.8.1
    Current theme: Divi (version 4.7.5)
    Current plugin: Booking Calendar (version 9.Personal.SingleSite.8.9)
    PHP version 7.3.30

    Can someone please tell me what is not being compatible here?

    Thanks

    • Hello.
      Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

  6. Hello, I am building a site where I need to manage the booking of two accomodation, very simple; I have to create the Italian and French version. I tried whith mulitisite installation in the way to do the translation manually, but in the new site the calendar doesn't coordinate the booking data that I have in the primary site. There is a way to fix that? Or is better to revert to single site and use WPML plugin; I want to know if in this way the data relating to each calendar will be coordinated, that is: if I have a reservation active in the English version it also appears in the other languages.

    WordPress version 5.8.1
    Current theme: Sidney (version1.55 )
    PHP Version 7.4.24
    Plugin version Version9.Personal.SingleSite.8.9

    Thank You in advance and sorry for my lacks in English
    Bruno

  7. Dear support Thank You for the very quick answer, I will install a tarnslation plugin. But I miss something, excuse me but I am new on booking: as I question before: "the data relating to each calendar will be coordinated, that is: if I have a reservation active in the English version it also appears in the other languages."
    Thank You again even for Your patience
    Bruno

      • Hello, Thank You very much, I tested the calendar in the single site (one language right now) and it work's very well. Very useful.
        I'm afraid I will get in touch (hope not) when the site is ready for translation. I tested in a demo site Xqtranslate but i I think wil better to choose WPML.
        Have a nice time
        Bruno

  8. Hello
    How I can show arrival and departure days as triangles on booking calendar?
    Kind regards

  9. Hello from Berlin, it is possible to mark a reservation request from the customer in the calendar only as a request (not confirmed) without it being marked as a confirmed booking, although it is marked in a different color than booked, but can still be booked for other customers

    • Hello.
      It’s possible, but the color of such dates will be the same as available dates. It’s does not possible to mark them in different color. Sorry.

      How to configure it ?
      Please open the General Booking Settings page and in the “Advanced section”, please be sure that you have activated this option: “Use pending days as available”.

      Kind Regards.

  10. Hi there. I'm trying to setup Paypal integration but everything I do on the Paypal tab gives me a 403 Forbidden error when I try to save it. It doesn't matter if I update lots of fields or just try to turn off Paypal as a payment option. I've checked my file / folder permissions, I've checked my htaccess file, I've checked that the success and failure pages exist and are valid and I'm stuck. Please help. The error I get is:

    [website address]/wp-admin/admin.php?page=wpbc-settings&tab=payment&subtab=paypal (port 443)

    • Hello.
      Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

      Also Probably it's because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If it does not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason for this issue.

      Kind Regards.

      • Hi there. I've tried disabling all other plugins and also setting the default WordPress theme with no change. I've found the following error in the log which may be relevant:

        [17-Nov-2021 05:01:21 UTC] PHP Warning: strtolower() expects parameter 1 to be string, array given in [site address]/wp-content/plugins/booking.bs.8.9/inc/_ps/admin/wpbc-resources-cache.php on line 401

        • Hello.
          Please open this file ../wp-content/plugins/booking.bs.8.9/inc/_ps/admin/wpbc-resources-cache.php

          ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

          then find this code:

          switch ( strtolower( $_GET['orderby'] ) ) {

          and replace it to this code:

          switch ( strtolower( strval( $_GET['orderby'] ) ) ) {

          Kind Regards.

          • Thanks. I tried that but it didn't help. I've continued to go through the logs and have contacted my host provider but no real help from them yet. I've also disabled cloudflare. I did find an error message on the server that made me think it might be an issue with Imunify360 and I'm getting the hosting provider to check that, but I've also disabled Imunify and that hasn't helped either. I think what I was seeing from Imunify was a warning and should not have blocked it anyway. Also it's odd that it's only Paypal I'm having issue with.

            [Wed Nov 17 16:20:14.865157 2021] [:error] [pid 2570172:tid 47520579139328] ModSecurity: Warning. Match of "pmFromFile path_excludes" against "REQUEST_FILENAME" required. [file "/etc/apache2/conf.d/modsec_vendor_configs/imunify360-full-apache/007_i360_4_custom.conf"] [line "264"] [id "77140992"] [msg "IM360 WAF: Suspicious access attempt (WP folders)!||SC:[address]/wp-admin/admin.php||T:APACHE||REQUEST_URI:/wp-admin/admin.php?page=wpbc-settings&tab=payment&subtab=gateways||"] [severity "NOTICE"] [tag "service_i360custom"] [tag "noshow"] [hostname "[address]] [uri "/wp-admin/admin.php"] [unique_id "YZSRDpUnaDilLUQMMGEO2AAAAA8"], referer: [address]/wp-admin/admin.php?page=wpbc-settings&tab=payment&subtab=gateways

            • Hello.
              It's seems like some security restrictions at the server, relative to saving form at the settings, if you can save the settings in Stripe or other payment gateways.
              Please recheck about that restrictions with support of your hosting.
              Thank you.

              • Thank you. The hosting provider made some changes to the security settings which have resolved the issue.