Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Where in the database does booking calendar store:

    Season Filters
    Valuation Days

    I would like to export the tables into my new booking calendar website DB

    • Hello.

      Here is general info about migrate process (in case if you will not make fully identical transfer).

      1) You need to inform us about old and new url of websites for your Booking Calendar version.

      2) You need to transfer the Booking Calendar files from the ../wp-content/plugins/{Booking Calendar Folder} of old website to new website.

      According transfer of the Booking Calendar Data.

      3) Please backup and restore to the new site the DB tables that is starting from the "wp_booking" term, for example using the phpMyAdmin tool.

      Please watch this video guide about this export: https://youtu.be/4425kRMaFso

      4) Also you will be need to backup and restore some records from the wp_options table, where option_name fields are starting from the "booking_" term.

      Please watch this video guide about this export: https://youtu.be/EZ4jxJDlTFs

      Helpful tip from video guide. In the old database you need to execute this SQL in your phpMyAdmin tool.

      SELECT * FROM `wp_options` WHERE `option_name` LIKE 'booking%'

      After this you can export SQL file for importing in your new database.

      5) You can make such migrate from one to other website only once. And of course you need to delete the Booking Calendar version at old website.

      P.S. You can check more about where is saving bookings data here: https://wpbookingcalendar.com/faq/where-is-saving-booking-data-gdpr/
      Kind Regards.

      • Hello,

        I'm using Booking Calendar 8.4.4 Large, on the old site, and the new site.

        I have properly transferred the plugin properly, to the new website design.

        I exported only the "_booking" tables and the accompanying data (with PHPMYADMIN)

        I received the following error when importing the .sql file into the new DB using PHPMYADMIN

        -- --------------------------------------------------------

        --
        -- Table structure for table `wp_booking`
        --

        CREATE TABLE `wp_booking` (
        `booking_id` bigint(20) UNSIGNED NOT NULL,
        `trash` bigint(10) NOT NULL DEFAULT '0',
        `sync_gid` varchar(200) COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT '',
        `is_new` bigint(10) NOT NULL DEFAULT '1',
        `status` varchar(200) COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT '',
        `sort_date` datetime DEFAULT NULL,
        `modification_date` datetime DEFAULT NULL,
        `form` text COLLATE utf8mb4_unicode_ci,
        `hash` text COLLATE utf8mb4_unicode_ci,
        `booking_type` bigint(10) NOT NULL DEFAULT '1',
        `remark` text COLLATE utf8mb4_unicode_ci,
        `cost` float(15,2) NOT NULL DEFAULT '0.00',
        `pay_status` varchar(200) COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT '',
        `pay_request` smallint(3) NOT NULL DEFAULT '0'
        ) ENGINE=MyISAM DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci

            • Hello.
              You was note removed the tables of previous version of Booking Calendar.

              1) In case, if you have installed and activated the version of Booking Calendar at this website, so then you need to make full deactivation of the plugin (its means that booking data will be erased).
              For this open the general booking settings page and set checked option "Delete booking data during deactivation of plugin" at the right side.
              Then open the WordPress plugins menu and click on "Deactivate" link. Wait for the message that plugin is deactivated successfully.

              Now, you can follow YouTube instruction about transfer booking data.

              2) Otherwise you need to delete the Booking Calendar tables (check more here https://wpbookingcalendar.com/faq/where-is-saving-booking-data-gdpr/ ) manually by using phpMyAdmin tool. And then follow YouTube instruction about transfer booking data.
              Kind Regards.

  2. Hi
    I installed the plugin successfully and have two booking already . The dates number is ok but the days is wrong. 2 Nov 2019 is a Saturday but in the registration page it is showing that Nov 2nd is Friday!

    http://janbi.me/%D8%A7%D8%AD%D8%AC%D8%B2-%D9%85%D9%88%D8%B9%D8%AF-%D9%85%D8%B9-%D8%A7%D9%84%D8%A8%D9%88%D8%AF%D9%83%D8%A7%D8%B3%D8%AA/

    Also the Plugin is showing in Arabic language. i like to have it in English as the Arabic translation is using names that are correct but not common to all and not used much.

    • Hello.
      It seems, like issue in translation of week days. For fixing this issue, please make this customization:
      Please open this file ../\wp-content\plugins\booking\js\datepick\jquery.datepick-ar.js

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then find this code:

      		dayNames: ['السبت', 'الأحد', 'الاثنين', 'الثلاثاء', 'الأربعاء', 'الخميس', 'الجمعة'],
      		dayNamesShort: ['سبت', 'أحد', 'اثنين', 'ثلاثاء', 'أربعاء', 'خميس', 'جمعة'],
      		dayNamesMin: ['سبت', 'أحد', 'اثنين', 'ثلاثاء', 'أربعاء', 'خميس', 'جمعة'],
      

      and replace it to this code:

      		dayNames: [ 'الأحد', 'الاثنين', 'الثلاثاء', 'الأربعاء', 'الخميس', 'الجمعة', 'السبت'],
      		dayNamesShort: [ 'أحد', 'اثنين', 'ثلاثاء', 'أربعاء', 'خميس', 'جمعة', 'سبت'],
      		dayNamesMin: [ 'أحد', 'اثنين', 'ثلاثاء', 'أربعاء', 'خميس', 'جمعة', 'سبت'],
      
      

      2) In case, if you want to skip showing Arabic language there, so then please rename this file jquery.datepick-ar.js to some other, like jquery.datepick-SKIP.js

      In this case, system will load the default English file with English text.
      Kind Regards.

      • Hi
        Thanks for the prompt reply

        i gone into the Admin WP editor and did the changes i need on the days and months. Saved it but no changes will happen on the front end of the WP site

        Changes done:

        monthNames: ['يناير', 'فبراير', 'مارس', 'ابريل', 'مايو', 'يونيو',
        'يوليو', 'أغسطس', 'سبتمبر', 'أكتوبر', 'نوفمبر', 'ديسمبر'],
        monthNamesShort: ['1','2','3','4','5','6','7','8','9','10','11','12'],
        monthStatus: 'عرض شهر آخر', yearStatus: 'عرض سنة آخرى',
        weekHeader: 'أسبوع', weekStatus: 'أسبوع السنة',
        dayNames: [ 'الأحد', 'الاثنين', 'الثلاثاء', 'الأربعاء', 'الخميس', 'الجمعة', 'السبت'],
        dayNamesShort: [ 'أحد', 'اثنين', 'ثلاثاء', 'أربعاء', 'خميس', 'جمعة', 'سبت'],
        dayNamesMin: [ 'أحد', 'اثنين', 'ثلاثاء', 'أربعاء', 'خميس', 'جمعة', 'سبت'],
        dayStatus: 'اختر DD لليوم الأول من الأسبوع', dateStatus: 'اختر D, M d',

  3. Hi,
    I have bought Dev multi license for 2 site, now I want to upgrade it to 5 site
    could you please explain how to do that and how much to pay for extra.

    Thanks

  4. while doing a booking a get this error

    Error during inserting into BD - Dates
    [F:/wpbc-booking-new.php| L:430|V:9.Business.Small.Developer.8.6| DB:Duplicate entry 34-2019-12-30 00:00:00 for key booking_id_dates::INSERT INTO wabk_bookingdates (booking_id, booking_date, approved) VALUES (34, 2019-12-30 00:00:00, 0 ), (34, 2019-12-30 00:00:00, 0 )]

  5. my booking calendar shows a "error 0" after someone tries to book. the calendar frequently times out after an attempt to book. I have 3 different calendars on my website and all of them show different dates booked and are not syncing together to show the same bookings. Clients often complain their booking didn't go through and the day doesn't show pending.

    help.

    • Hello.
      1) Relative error 0, please check here http://wpbookingcalendar.com/faq/0-error/

      2) I do not sure that clearly understand relative sync calendar at your website. Do you need to import or export bookings from other sources ? If yes then check this.
      Booking Calendar plugin is supporting

      - import of events via .ics feeds from Google Calendar ( or Airbnb or any other calendar that support .ics format, like iCal application)

      - and export bookings to .ics feeds (files), which possible to import in Google Calendar (or Airbnb, Booking.com, HomeAway, TripAdvisor, VRBO, FlipKey and any other calendar that uses .ics format ).

      Please read more about this feature here: https://wpbookingcalendar.com/faq/#sync

      Import.
      Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.
      In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

      You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

      Export.
      Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/
      Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.

      3) If you do not see the booked dates in calendar at the front-end, please open the General Booking Settings page and in the “Advanced section”, please be sure that you have not activated this option: “Allow unlimited bookings per same day(s):”. This option must be unchecked. If its checked, please uncheck it and update the settings.

      Also this option “Use pending days as available” must be unchecked, as well. It’s located at the Booking > Settings General page in Advanced section.

      If you still will have this issue, please recheck for the any cache plugins, like “WP Super Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      Kind Regards.

    • Hello.
      Yes its possible.
      1) In the Booking Calendar Free version, open the Booking > Settings > Form page and select "Form at right side of calendar" option in the toolbar and then click on Save changes button.
      2) In paid versions of Booking Calendar, open the Booking > Settings > Form page and select "2 columns" form template in the toolbar and click on "Both" button to reset templaets then click on Save changes button.
      Kind Regards.

  6. I think I found a bug in your last version 8.6.
    When I make a booking, and choose to pay with Stripe V3, I am presented with a page where I can fill in my credit card information. On the upper left side of this page, I get a link. In your test page, you get the link that says: Stripe.com TEST
    When you click this link, you get the page on your demo-site that says that your payment was successful.
    On my site this also happens and if I check the booking, it says that the booking is successfully Payed with Stripe V3. However, the payment never took place.

    This is a pretty serious bug, because now I know that I have to check every booking in Stripe, if the payment really took place. Can you take a look at this?

      • And just for do not have misunderstanding, in case, if you are set the "Test" mode at the Booking > Settings > Payment > Stripe page,
        so of course the payment will not be take place. Its for test purpose only.
        You need to activate the Live payment mode at the Booking > Settings > Payment > Stripe page for receiving real payments.
        Kind Regards.

      • That is correctly configured.
        But when I click that link, it brings me to the /successful page. In your demo the same happens, check it out!

        • If you finish successfully payment, so it’s have to return to that page.
          And please recheck my previous comment.
          Kind Regards.

          • I am "live" and when I make a booking, and press the button "Pay with Stripe", I get this page from Stripe, and when I press this link on the upper left corner (just like the one in your demo), I get the page /successfully (like in your demo).
            But when I look at the admin-page, I see that the booking says: "Payment Stripe_v3:OK" and that is a "live" situation!

            Maybe other customers should test it, too?

            • Hello.
              Other customers use this integration for the start of Summer, and we have not received the similar issue like your explained.

              Just to summarize, during payment with Stripe, if you have failed payment (clicked cancel during payment with Stripe or just close page) on live mode, you have returned to the successfully paid page and update booking status with Paymrnt Ok?
              Kind Regards.

              • Look in your demo Booking Calendar business medium. Look in the admin panel at the booking that Demo Tester made on the 25th of October. It's booking number 9. What do you see? Is the Payment Paid OK?

                It happens on my site, it happens on your site. Maybe nobody noticed until now, but it's there.

                • Hello.
                  Yes, you are right. We will fix it in next update of Booking Calendar.
                  In actual versions of Booking Calendar you can fix this by making this customization.
                  Please open this file ../wp-content/plugins/{Booking Calendar Folder}/inc/gateways/stripe_v3/wpbc-gw-stripe_v3.php

                  ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

                  then find this code:

                  	if ( (  'payment' === $response_type ) && ( WPBC_STRIPE_V3_GATEWAY_ID === $response_source ) ) {
                  

                  and replace it to this code:

                  	if ( (  'payment' === $response_type ) && ( WPBC_STRIPE_V3_GATEWAY_ID === $response_source ) ) {
                  
                  //FixIn: 8.6.1.23
                  		// Get here list  of all  success payment sessions in Stripe !
                  
                  		if ( version_compare( PHP_VERSION, '5.4' ) < 0 ) {
                  			echo  'Stripe (v.3) payment require PHP version 5.4 or newer!';
                  			return;
                  		}
                  		if ( ! class_exists( 'Stripe\Stripe' ) ) {
                  			require_once( dirname( __FILE__ ) . '/stripe-php-master/init.php' );
                  		}
                  
                  
                  		$payment_options = array();
                  		// Get Secret key
                  		$stripe_v3_account_mode = get_bk_option( 'booking_stripe_v3_account_mode' );
                  		if ( 'test' == $stripe_v3_account_mode ) {
                  			$payment_options[ 'secret_key' ] = get_bk_option( 'booking_stripe_v3_secret_key_test' );
                  		} else {
                  			$payment_options[ 'secret_key' ] = get_bk_option( 'booking_stripe_v3_secret_key' );
                  		}
                  		// Check whether secret key was assigned,  Otherwise -- ERROR
                  		if ( empty( $payment_options['secret_key'] ) ) {
                  			echo 'Wrong configuration in gateway settings.' . ' <em>Empty: "Secret key" option</em>';
                  			return;
                  		}
                  
                  		////////////////////////////////////////////////////////////////////////
                  		// Step 1. Back-End: Create a Checkout Session on your server		    - https://stripe.com/docs/payments/checkout/server#integrate
                  		////////////////////////////////////////////////////////////////////////
                  		\Stripe\Stripe::setApiKey( $payment_options[ 'secret_key' ] );
                  
                  		////////////////////////////////////////////////////////////////////////
                  		// Step 2. Back-End: Create a Checkout Session on your server		    - https://stripe.com/docs/payments/checkout/fulfillment#polling
                  		////////////////////////////////////////////////////////////////////////
                  		$events = \Stripe\Event::all([
                  		  'type' => 'checkout.session.completed',
                  		  'created' => [
                  						'gte' => time() - 24 * 60 * 60,			// Check for events created in the last 24 hours.
                  		  			   ],
                  		]);
                  
                  		$is_payment_for_this_booking_exist = false;
                  
                  		foreach ( $events->autoPagingIterator() as $event ) {
                  			$session = $event->data->object;
                  
                  			if ( $booking_hash == $session->client_reference_id ) {
                  				$is_payment_for_this_booking_exist = true;
                  				break;
                  			}
                  		}
                  
                  		if( false === $is_payment_for_this_booking_exist ) {
                  			// Not Paid,  yet
                  			wpbc_redirect( get_home_url() ."?error=Unknown-Stripe-Payment" );
                  			return;
                  		}
                  //End FixIn: 8.6.1.23
                  

                  Kind Regards.

  7. Hi support,

    When I import HomeAway .ics-file, the last day of a period is not imported. What parameter do I have to add to the shortcode to get it right?

    Thanks.

    • Hello.
      Please open the Booking > Settings > Sync > “General” page and Set checked this option “Append check out day”.
      Kind Regards.

      • Hi,

        I have already more calendars synced. And they are synced right. When I check this option "Append check out day", will it not affect my other calendar synchonizations?

        • Hello.
          It’s apply to all calendars.
          It’s means that some of your ics feeds (some service) provide ics feeds with dates in different rule. You need to contact support of that service if it’s possible to fix in that ics feed.
          Kind Regards.

  8. Hi,

    I just upgrade to the personal version and I am a bit confused how to manage my different resources. I simply want to add my available days for each and every resource but I do not see where I can do this.

    Thank you for your support

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