Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello,

    I have a little problem, when testing your bookingsystem I notice that the costumers don't receive a new(visitor) email nore that it was cancelled.
    I have enabled the function below as it is standard
    Enable / Disable Enable / Disable Enable this email notification.
    both WP as the plugin are up to date
    Kind regards

    • Hello.
      Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.
      Kind Regards.

  2. We are using version 8.8 with the "Booking Manager"- plugin to have a list of all bookings on on of our "internal" pages.

    We like to see in the list the past bookings (ex. of the last month), but even I change the shortcodes as listed in the documentation (https://oplugins.com/plugins/wp-booking-manager/booking-manager-help/ ) they do not appear.
    Our code:
    [booking-manager-listing url=' our ics URL' from='today' from_offset ='-365d' max=100]

    Do you have any idea?

    • Hello.
      Please try to use this:

      [booking-manager-listing url='https://server.com/feed.ics' from='2021-01-01' until='any']

      Please be sure that your ice feed was having the events in the past.

      Kind Regards.

      • Thanks for fast response!

        Does not work, but perhaps bookingcalendar does not generate the .ics file with the "old" entries. Can this be changed?

        • Hello.
          If you are using the ice feed from the Booking Calendar, that was generated at the Booking > Settings > Sync > “Export - .ics” page, then yes, it’s show only future bookings.
          We will add this feature to the TODO list for having it in future updates of plugin, but I can not say when exactly it’s will be implemented. Thank you for understanding.

  3. Hello,

    i have a problem with the calendar. It is not visible anymore for visitors and it says "Calendar is loading..." but it doesn't show.

    How can I fix it?

    Thank you

    • Hello.
      Its most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.
      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
      If you still will have this issue, please send the link to the page with booking form, where you are having an issue, I will check it then.
      Kind Regards.

  4. I have a need to show all bookings and availabilities to all customers so they can see if a particular property is available.
    How can I do that?
    you can see the availabilities at https://www.sandislandcampgound.com/tenting

    I want to have the client be able to see for example all the tent sites available for booking on the 4th of July weekend so they are not required to look at each individual site to see if they can book it.

  6. I've paid version of the Booking Calendar plugin, I'm trying to change the language of the booking form but it's not working. I added the qtranslate but still, it's the same issue, the default language is English and I added another language is "nb". Can you please have a look?
    See https://www.fiddan.no/booking/ you can use ?lang=nb to check the nb language. I checked the video too. Still looking for a solution.

    Thank

  7. Hi there,
    I would like to enter a few days of the year that cannot be booked. So e.g. when I'm on vacation myself. How can I adjust that. Thank you for your support and have a nice weekend. Karsten

  8. Hi!
    We try to implement trip bookings with your plugin(the highest version -multiuser).

    Our example case:
    We have a trip with a max of 20 attendants. Different users should have the possibility to make separate bookings.

    We settled:
    In resources:
    Trip parent max visitors 1
    --trip child x 20

    and if some user makes one booking for I.e. 10 visitors. Then availability is 19, not 10. Also, all other bookings are attached to the parent resource.

    In the settings we have checked:
    Check this box if you want total availability (daily capacity) to depend on the number of selected visitors.
    Display tooltip on calendar(s) to show availability based on total (fixed) number of visitors for the resource, which can be at free booking resource items.

    Thank you for your help and explanation!

    • Hello.

      Can you send screenshot of Booking > Settings General page.

      Also please be sure that you do not use any cache plugins and do not use cache system at the server for caching pages with booking forms.

      Also recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

      Please send all this to support @ wpbookingcalendar.com

      Thank you.

    • Also You need to deactivate this option “Use pending days as available”.
      It must be unchecked.
      It’s located at the Booking > Settings General page in Advanced section.

      Kind Regards.

  9. Hi,

    we only have time slots from 9 AM to 10 PM, every half hour.

    Is it possible to show only those time slots on the admin booking calendar?

    By default, it shows the whole day, from 00 to 23 (that is 24 boxes/fields on the screen), and the majority of the field will be blank because we only need from 9 AM to 10 PM (14 boxes/fields), and because it shows all the hours in the day, everything is small and hard to see.

    And also, there are 2 reservations per 1-hour box. Is it possible to make a half hour timebox in the calendar

    Thank you and kind regards
    Goran Fijačko

    • Hello.
      You can configure your time slots at the Booking > Settings > Form page like this:
      <p>Select Times:<br />[select rangetime "09:00 - 09:30" "09:30 - 10:00" "10:00 - 10:30" "10:30 - 11:00" "11:00 - 11:30" "11:30 - 12:00" "12:00 - 12:30" "12:30 - 13:00" "13:00 - 13:30" "13:30 - 14:00" "14:00 - 14:30" "14:30 - 15:00" "15:00 - 15:30" "15:30 - 16:00" "16:00 - 16:30" "16:30 - 17:00" "17:00 - 17:30" "17:30 - 18:00" "18:00 - 18:30" "18:30 - 19:00" "19:00 - 19:30" "19:30 - 20:00" "20:00 - 20:30" "20:30 - 21:00" "21:00 - 21:30" "21:30 - 22:00"]</p>
      Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.

      Watch it in this video guide https://wpbookingcalendar.com/help/booking-calendar-video-timeslots/

      • hello,

        thank you for the fast reply.

        Configuring that is only possible in the paid version?

        Kind regards.
        Goran

        • Hello.
          You can configure 30 minutes time intervals in any versions of Booking Calendar, including Booking Calendar Free version. You can check how to add and configure timeslots in the Booking Calendar Free version here https://youtu.be/-pOTMiyp6Q8?t=28s

      • Hello,

        I understand that and I managed to setup time ranges but when I go to Bookings menu where I see the calendar and all the bookings, there is 24 rows, 1 for every hour. But we only need times from 9 AM to 10 PM. Can we hide the times we don't need to see in booking management?

        Kind regards

        • Hello.
          You can open the Booking > Settings General page and in timeline section for the option “ Start / End time for Calendar Overview” you can define start and end time for showing for Calendar Overview in Day view mode.

          Test it in this live demo https://bs.wpbookingcalendar.com/

          Kind Regards.

  10. Hello,

    I've been using the Booking Calendar for a couple weeks now and I have a question, hopefully you can help me find a solution.

    I have to let the user select between two different geographic locations, each one should have its own managed calendar with the available booking dates and time slots for each location separately.

    Is there any way I can implement that using only the plugin features? How could an administrator enter the available dates and time slots for each location separately, that way they can manage separate reservations for each location?

    Thanks in advance.