Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi, the calendar is not showing availability for any months in the future or past if I use the arrows to move from month to month. It only shows if I select the month using the dropdown. Can someone help?

    • Hello.
      Please open the Booking > Settings General page and be sure that you have correctly configured the availability section.
      Otherwise If you do not see the booked dates in calendar at the front-end, please open the General Booking Settings page and in the "Advanced section", please be sure that you have not activated this option: "Allow unlimited bookings per same day(s)". This option must be unchecked. If its checked, please uncheck it and update the settings.
      This option "Use pending days as available" must be unchecked, as well.

      If you still will have this issue, please recheck for the any cache plugins, like "WP Super Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      Otherwise Please send the link to your page with booking form, where you are having the issue. and send screenshot of Booking > Settings General page.
      Please send all this info to support @ wpbookingcalendar.com
      Kind Regards.

  2. Hi, Can I use the plugin to create bookings for teachers? Like for tutoring? Using timeslots, Can I configure a different calendar per teacher profile? If so, which version of the plugin should I buy?

    • Hello.
      In case if you need to have different booking admin panels t do or each teacher, then you need to check the Booking Calendar MultiUser version.
      In Booking Calendar MultiUser version possible that each registered WordPress user (your owner) have own individual independent booking admin panel, and can see and manage only own booking resources and some other settings (other owners will not see the bookings from this owner, they can see only own bookings). Please check more here (at bottom of the page) https://wpbookingcalendar.com/overview/
      Also each owner (user) will receive the emails about the bookings of the own service(s) or property (booking resource(s)) and can approve or decline them. Please note, that the each owner WordPress user) will have different individual calendar(s) with booking forms in the separate pages. Please retest it in the live demo. You can read more about the initial configuration of the Booking Calendar MultiUser version: https://wpbookingcalendar.com/faq/multiuser-version-init-config/
      Watch it in this video guide https://wpbookingcalendar.com/help/multiuser-video-overview/

      Please test the live demo of Booking Calendar Multiuser version here: https://multiuser.wpbookingcalendar.com/

      Admin Panel of Multiuser version (here you can test several admin panels functionality): https://multiuser.wpbookingcalendar.com/admin-panel/

  3. Hello!

    I have the following pricing structure:
    Season cost/night: x
    Additional (final cleaning) Season cost/booking: y
    Non season cost/night: z
    Additional (Final cleaning) Non season cost/booking: q

    I was able to solve x and y, but I can not solve y and q.

    Can you help?

    Thanks,

    Attila

    • Hello.
      By default it’s does not possible to set dependence of advanced costs at the Booking > Resources > Advanced cost page from the seasonal rates.

      But you can configure the several different checkboxes and selectboxes with different names in the booking form, that will depend from selected dates (check in date).
      Please check more here https://wpbookingcalendar.com/faq/different-content-for-different-days-selection/

      And then you can configure the different additional cost for such checkboxes with different names (which will activate at specific season) at the Booking > Resources > Advanced cost page.

      Kind Regards.

  4. Hi,

    I have a problem and I can't figure it out. I added a booking form with calendar to a page (it shows three months). Once I preview or publish this page, the calendar months are overlapping. The header of each month seems shorter in width than the actual calendar (days underneath) width. So for example, February starts halfway January. I do have a screenshot, but I can't add it to this message.

    I work in Safari, but it also doesn't work for me in other browsers. On my mobile (safari) it seems fine, because it shows the months vertically, so no overlapping. I didn't adjust the width or height.

    • Hello.
      It's because of CSS conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If it does not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.

      Otherwise send the link to your page with booking form, where you are having the issue.
      Kind Regards.

        • Such issue because of CSS conflict with your actual theme.

          Please open this file https://www.cakeology.nl/wp-content/themes/bakes-and-cakes/style.css

          ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

          then find this code:

          ********************************
          #primary .post .entry-content table, #primary .page .entry-content table { line-height: 25px; border: 1px solid #e3e3e3; background: #fffdfe; } #primary .post .entry-content table tr, #primary .page .entry-content table tr { border-bottom: 1px solid #e3e3e3; } #primary .post .entry-content table th, #primary .page .entry-content table th { font-size: 18px; font-weight: 700; text-align: left; padding: 1vw 1.5vw; } #primary .post .entry-content table td, #primary .page .entry-content table td { padding: 1vw 1.5vw; }
          ********************************

          and replace it to this code:

          ********************************
          /* #primary .post .entry-content table, #primary .page .entry-content table { line-height: 25px; border: 1px solid #e3e3e3; background: #fffdfe; } #primary .post .entry-content table tr, #primary .page .entry-content table tr { border-bottom: 1px solid #e3e3e3; } #primary .post .entry-content table th, #primary .page .entry-content table th { font-size: 18px; font-weight: 700; text-align: left; padding: 1vw 1.5vw; } #primary .post .entry-content table td, #primary .page .entry-content table td { padding: 1vw 1.5vw; } */

          ********************************

          Please do not forget to clear browser cache before testing these changes.

          Kind Regards.

  5. If our employees make a booking, they get a mail with a link to cancel te booking.
    If they click on the link, they get the message like; You need to log-in to cancel the reservation. But they were already logged in.

    And is there a possibility they get an 'account' page were they can manage things like this?

    • Hello.
      Sorry, can you send example such of such cancel link and screenshot of the issue ?

      By the way. Here is instruction about how to configure ability to edit or cancel bookings in the Booking Calendar plug-in.

      1) At  the page, like this    https://www.server.com/edit/  you need to insert  the [bookingedit]  shortcode.

      2) Then  at  the Booking > Settings General page in  Advanced section,  you need to  save  the URL to  this page https://www.server.com/edit/  for this option "URL to edit bookings".

      3) After this  you need to  open the Booking > Settings > Emails page and in "New (visitor)" email  template configure these shortcodes: 

      You can edit this booking at this page: [visitorbookingediturl] 
      Cancel booking page: [visitorbookingcancelurl]

      4) Now,  when  you make the new booking,  and receive an email  about the new  booking,  you will  have in this email  2 links: one for editing and other for cancellation of the booking.

      So please make new test booking and then test those edit links. 

  6. Hi

    We need a version of the plugin where I can set individual days unavailability in the calendar, which version do you recommend for this feature please?

    Many thanks

  7. Hello,

    I don't want to give access to bookings to all my Editor users, only some of them.

    I don't want either to promote these users to Administrator role.

    I have tried setting up a custom role just for Booking Calendar, but none of the custom roles appear in the General settings drop-down menu.

    How can I achieve my goal please ?

    • Hello.
      Unfortunately, Booking Calendar does not support custom user roles for access to the Booking Calendar menu pages, only standards: Administrator, Subscriber, Contributor, Author, Editor

      We will add improvements to this feature to the TODO list for having it in future updates of the plugin, but I can not say when this feature will be implemented. Sorry.
      Kind Regards.

  8. Hi!

    I have a Nicepage template. Can the Booking Calendar be integrated somehow?

    Thanks in advance!

  9. Hi, I wanted to know if it was possible from the administration panel to add a reservation without going on hold and then be subsequently approved. I would like it to be confirmed directly and that that date is no longer available. Thanks so much

    • Hello.
      In the Booking Calendar Business Small or higher versions you can activate are this option “Auto approve bookings after creation booking in admin panel” at the Booking > Settings General page for this purpose.
      Kind Regards.

  10. Hi,
    How do I set up my phone to work? Unfortunately, the whole thing slipped apart. 🙁

    Thank you so much,

    Adel

    • Hello.
      Do you have issue with phone text fields in the booking form ?
      Or what exactly issue do you have ?
      Please send the link to your page with booking form, where you are having the issue.
      Thank you.

        • Hello.
          You can add new phone next field at the Booking > Settings > Form page.

          I have tested your website, and I can create new booking without any issues, but the "phone" field do not exist there.
          Kind Regards.

          • Don't get mad, that's not the problem. The problem is that when i look at the website from my phone, the date booking is not clearly visible. Can you watch it from your phone?

            • Hello.
              It's because of CSS conflict with your theme.
              Please open this file https://csodaszalon.hu/wp-content/themes/Site1/style.css

              ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

              then find this code:

              @supports (position: sticky) { .u-header.u-sticky { position: sticky; } }

              and replace it to this code:

              @supports (position: sticky) { .u-header.u-sticky { position: sticky; margin-bottom:100px; z-index: 1000000 !important; } }

              Please do not forget to clear browser cache before testing these changes.

              • Hi!

                Unfortunately, it failed. 🙁

                Error Message: Something went wrong. The changes may not have been saved

                But thanks for the help!

                • Hello.
                  Please send screenshot of what exactly you have entered and send screenshot of the issue.
                  Please send all this to support @ wpbookingcalendar.com

                    • Hello.

                      I have the same error here:

                      "Valami rosszul sült el. A változások lehetséges, hogy nem kerültek mentésre. Próbáljuk újra. Lehetséges, hogy a változásokat FTP-n keresztül kellene inkább feltölteni. "

                      It seems that your server has some restrictions for saving the files.

                      Please try to make changes via FTP, or contact support of your hosting for updating that file with those changes or providing your access via FTP to your website.

                      Kind Regards.