Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

    • Hello.

      It seems that you are using the old version of Booking Calendar and you have updated to the latest update of WordPress.
      Because of that you are having this issue. Please be sure to use the latest update of Booking Calendar 8.9.3
      It has to resolve the issue of not showing the calendar at the latest update of WordPress.
      In case if you are using the paid version of Booking Calendar, then you can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      Kind Regards.

  2. Hello I bought your plugin (Personal) and wanna ask if it is possible to make time slots (marked with green color) in calendar for which visitors can book their appointment on specific time (only 1person per time). Days without available times will be disabled (grey color).

    Is it possible with your plugin?

    Thanks !

    kind regards
    Jakub

  3. Hi,
    I have a business large version. How to make difference cost to children and adults option in the same booking resource, which would be displayed on the website page.

  4. Hello

    I'm French. I use WordPress 5.9 with Version 9.Business.Medium.SingleSite.8.9.3

    I have 2 problems :

    1 - I have a cottage for rent depending number of visitors between 1 to 14 people. How can I automatically calculate the "cleaning_fee" to pay at the end of the stay ? (it has to be 60€ up to 7 visitors and 150€ beyond 8 up to 14 people)

    2 - For "full week" and "weekend" have I got to create 2 resources ? How can I automatically select monday for 7 days in "Week" season and select friday as the first day of the "weekend" season ? I tried something with javascript but it works on both my calendars. I use agregate ...

    Here is the page of my booking calendar : https://www.leclosdelaloutre.fr/2021/12/28/le-gite/

    Thank you in advance,

    Bruno.

    • Hello.
      1) You need to configure the additional cost at the Booking > Resources > Advanced cost page like this:
      visitors:
      1 = 60 EUR
      2 = 60 EUR
      3 = 60 EUR
      4 = 60 EUR
      5 = 60 EUR
      6 = 60 EUR
      7 = 60 EUR
      8 = 150 EUR
      9 = 150 EUR
      10 = 150 EUR
      11 = 150 EUR
      12 = 150 EUR
      13 = 150 EUR
      14 = 150 EUR

      2) Relative days selection, you can configure such days selection in one booking resource. It’s possible to set the different duration of days selection depending from week days or seasons during a year in the Booking Calendar Business Medium or higher versions. Please check more here
      https://wpbookingcalendar.com/overview/#advanced-days-selection

      Read more about this configuration (at options parameter section) here:
      https://wpbookingcalendar.com/faq/shortcode-booking-form/#booking-options-condition

      • Hello,

        1) I did otherwise
        2) I think it works, thanks to you.

  5. Is it possible to change the font size on the booking calendar? I would like the price to be slightly larger.

  6. Hi,

    Is it possible to set up an alert for when someone makes a booking? Do I have to constantly log in to website to see if there is a booking request?

    • Hello.
      If you do not receive the emails about the new bookings then please note.
      Booking Calendar uses standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      Most probably you need to check point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

  7. Dear sir/madam,

    I have 2 hotels and i want to buy the bussiness large version.
    1. Do i need to buy two times the plugin?
    2. Is there a way to have one admin page, so i manage all my bookings in one page? If this is not possible, is it possible to see the calendar overview in one web page, even if i cant edit bookings? At least to be able to see all the booking of the day in one page.
    Thank you very much

      • Thanks for the reply.
        I dont understand if i can do what i asked you. I read about timeline, but i dont see how i can do it.
        Imagine that in the website 1.com i have 5 booking resources. In the website 2.com i have 5 different booking resources. Is it possible to see all 10 booking resources in one web page?

        • Timeline it’s only for one website.
          If you want to see bookings from different website then Unfortunately it’s does not possible. Sorry.

          You can use import/export functionality for your 2 websites to sync bookings.

          Please read more about this feature here: https://wpbookingcalendar.com/faq/#sync

          Import.
          Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
          Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.
          In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

          You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

          Export.
          Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/
          Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.

  8. Salve vorrei comprare il plugin businnes large non ho capito bene se è possibile impostare il prezzo delle camere in base ai giorni e alle stagioni o anche per il fine settimana. Grazie

    Hi I would like to buy the businnes large plugin I did not understand if it is possible to set the price of the rooms based on the days and seasons or even for the weekend. Thank you

  9. Hello there,

    Is it possible to export bookings to a google calendar instead of importing. We want to have the possiblity to look at booked (and maybe also reserved) in google calendar as that would be easier with other things also existing in that calendar.

    Thanks!
    Best regards,
    Me

    • Hello.

      Export.
      Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/
      Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.