Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. My booking calendar plugin automatically deactivated. I paid for the version Business Medium, version 8.9.2 December 18, 2021.
    When I re-activated the plugin it went to version 9.0 but all the bookings are not visible.

    Sorry if posted a couple of times. The reCaptcha keeps saying I can't add.

    • Hello.
      The email with link for downloading new update of your paid version was sent to your email address. Please check spam folder, if you do not see it in inbox.

  2. i am using your plugin but calendar is not loading in form how to fix this problem

    • Hello.

      Its most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.
      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

  3. After an automatic plugin update my BC business medium plugin changed to free version 9.0 I lost my complete website, this works again but I had to buy Booking Calendar Business Medium (single site usage) again.
    Now I don't see the calendar in my website, admin area works well.
    Javascript errors say;
    Failed to load resource: the server responded with a status of 500 (Internal Server Error)
    DevTools failed to load source map: Could not load content for http://...............com/wp-content/plugins/wp-simple-booking-calendar-premium/includes/modules/blocks/search-widget/assets/js/build/performance-now.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
    DevTools failed to load source map: Could not load content for http://................com/wp-content/plugins/wp-simple-booking-calendar-premium/includes/modules/blocks/overview-calendar/assets/js/build/performance-now.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
    The “performance-now.js.map” is indeed missing in the ‘build’ map.
    Please help!!

    • Hello.
      Email with update was sent to your email address.
      Second error is relative to other plug-in (it’s not our product) wp-simple-booking-calendar
      Kind Regards.

      • I did already updated the plugin, but did everything again.
        You are right, the second error was another plugin, sorry for the confusion...
        Still a problem, hope you can help!
        If I insert the booking form into a page and want to update WP tells me “Updating failed”
        It does not show in the page and also ruins the rest of the page, if I delete the block and update again everything is fine again.
        If I just insert the calendar block without configuring it and insert it into page, I can update and the page is ok, but I do not see the calendar.
        I already tried to deactivate all other plugins and the theme, but it does not help.
        Javascript errors says now ; booking:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)

        Please help, it used to work all well before the update.

        • Hello.

          Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

  4. Check in & Check out dates just half price

    How may we arrange, that Check in and Check out dates are just charged half the price? We usually charge per night and by now the calculation of the overall price is to high.

    WordPress: 5..9.1
    PHP: 8.0
    Booking Calendar: Version 9.Business.Medium.SingleSite.8.9.1
    Website: laballenadorada.es/home -> look for book now-page

    Best
    Sebastian

  5. Hi

    I am having an issue with exporting all bookings to CSV.

    Version:Business.Medium.SingleSite.8.7
    Wordpress: 5.9.1
    PHP: 7.4.28

    When I do Export or Export All, and I click ‘Download File’, I get taken to a webpage on my site with a ‘404 page not found’ error. The path is

    https://[mydomain.com]/wp-content/plugins/booking.bm.8.7/inc/_ps/wpdev-get-exported-csv.php?csv_dir=/home/%5Bmy user]/public_html/wp-content/uploads

    Has anyone else had this issue? It always used to work!

  6. Import filter

    Since there are google calender users who use a single calender for all of their businesses, it would be nice to have an import filter. For example there is a club calender used for bookings and also for birthdays of club members. The bookings have a special name so we could difference between these events.

    export to google calendar
    Is there a way for two-way syncing with google calendar?
    Even if not, it would also be nice to be able to pass a static string to the event name. It would be easily possible if we could mark form fields as hidden and give them prefill-values, I think 🙂

    • Hello.
      It’s not possible. We will add this feature to the TODO list for having it in future updates of plugin, but I can not say when exactly it’s will be implemented. Thank you for understanding.

      Please read more about this feature here: https://wpbookingcalendar.com/faq/#sync

      Import.
      Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.
      In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

      You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

      Export.
      Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/
      Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.

  7. Hello!
    How can I change the form text field text color? Right now I have the text color set to white, but whenever I try filling out the form, the text that I have written in the text slots, disappears when it is not active.

    Best regards
    Markus

  8. Hello guys,

    I am using a paid version. On your website you say (It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.)
    But now suddenly the plugin does not show the calendar on the site, and the plugin turned off. If I turn it on it says "Probably you updated your paid version of Booking Calendar by free version or update process failed. You can request the new update of your paid version at this page."
    And also all the bookings lost. I was thinking if I am not paying for new updates, I still can use the current version.
    Could you help me what is going on please.
    Thank you guys

    • Also if I have to pay for the extended booking version, and I install the update, will my previous settings and bookings come back automtically? Or with a back up or anyhow?

      • Hello.
        It’s seems that you have activated the auto update of plugin at the WordPress > Plugins menu page. And it’s can be reason of auto update of your version of Booking Calendar to the Booking Calendar Free version.
        Please update your paid version to latest update 9.0

        Please check your email. We was sent email with update to you.
        Kind Regards.

        • Huge thank you for you guys! It seems everthing is Ok now.
          And all the best for your team mates in Ukraine!

  9. Hi, i think it are these errors, but it is abacadabra for me, can you please help?

    [02-Mar-2022 10:21:11 UTC] PHP Fatal error: Uncaught Error: Call to undefined function wp_date() in /home1/standa15/public_html/giethoornwatervilla/wp-content/plugins/booking.bm.9.0/inc/_bs/biz_s.php:214
    Stack trace:
    #0 /home1/standa15/public_html/giethoornwatervilla/wp-content/plugins/booking.bm.9.0/core/wpbc-core.php(97): wpdev_bk_biz_s->check_pending_not_paid_auto_cancell_bookings('5')
    #1 /home1/standa15/public_html/giethoornwatervilla/wp-content/plugins/booking.bm.9.0/core/lib/wpdev-booking-class.php(111): make_bk_action('check_pending_n...', '5')
    #2 /home1/standa15/public_html/giethoornwatervilla/wp-content/plugins/booking.bm.9.0/core/lib/wpdev-booking-class.php(304): wpdev_booking->get_dates('admin_blank', '5', Array)
    #3 /home1/standa15/public_html/giethoornwatervilla/wp-content/plugins/booking.bm.9.0/core/lib/wpdev-booking-class.php(775): wpdev_booking->get_script_for_calendar('5', Array, '', '1', false)
    #4 /home1/standa15/public_html/giethoornwatervilla/wp-content/plugins/booking.bm.9.0/core/lib/wpdev-booking-class.php(1217): wpdev_booking->add in /home1/standa15/public_html/giethoornwatervilla/wp-content/plugins/booking.bm.9.0/inc/_bs/biz_s.php on line 214
    Thanks a lot

    • Hello.
      Please be sure to use latest update of WordPress.
      Kind Regards.

      • I already have the latest update of wordpress, any other suggestions?

          • Hello.
            Please send screenshot of the Booking > Settings General page and screenshot of WordPress > Plugins menu to support @ wpbookingcalendar.com

            Thank you.

          • Hello.
            It seems that  you are using WordPress 5.0.11 (I can see it at  the bottom  right side at Booking > Settings General page screenshot ).
            You need to  use latest  update of WordPress 5.9.1
            Please update your version  of WordPress ,  you can  do  this at  the Dashboard > Updates menu  at  your WordPress admin panel.

  10. I want to be able to add a booking fee, which is calculated as a percentage of the total booking, how would I go about this? The total booking is the cost for the number of nights plus the cost for pets.

      • thanks for this, I've managed to get the additional service fee working, but I've just noticed that the additional charge I've got for pets isn't working.

        This is the form;

        Simply select your dates below and then click on Book Now to book this property
        [calendar]

        Selected Dates: [selected_short_dates_hint] Number of Days: [days_number_hint]
        Total booking cost: [cost_hint]
        Service Fee: [service_fee_hint]
        Pets: [pets_hint]

        [x_icon type="hand-pointer"] Book Now

        Dates: [selected_short_dates_hint]
        ([days_number_hint] - day(s))
        Total booking cost: [cost_hint]
        Service Fee: [service_fee_hint]

        [checkbox* service_fee default:on ""]

        Pets: [pets_hint]

        First Name (required):[text* name]

        Last Name (required):[text* secondname]

        Email (required):[email* email]

        Phone:[text phone]

        Address (required):[text* address]

        City (required):[text* city]

        Post code (required):[text* postcode]

        Country (required):[country]

        Adults:[select visitors "1" "2" "3" "4" "5"]

        Children:[select children "0" "1" "2" "3"]

        Pets:[select pets class:col-md-1 "no" "yes"]

        Details:

        [textarea details]

        [submit class:btn "Send"] Back to step 1

        and this is the settings for advanced costs https://i.imgur.com/ZJuBxQZ.jpg

        • Hello.
          Please open the Booking > Settings > Payment page and Activate this option “ Show debug cost info” at the Payment Options section. After this send screenshot of your cost info from the front-end side at your website. 

              • Hello.
                You need to select pets option in the Pets select-box in the booking form and then you have to see this additional cost.

                Otherwise send the link to your page with booking form, where you are having the issue, I will test it.

                Please be sure, that the option “Show debug cost info” at the Payment Options section was checked.

                Kind Regards.

                  • Hello.
                    Can you send temporary login, so I can test it ?
                    Please send all this to support @ wpbookingcalendar.com

                    • Hello.
                      Fixed. The issue relative to value "yes" in the configuration of the select-box.
                      I have changed it to this shortcode:
                      [select pets class:col-md-1 "no" "yes@@y"]
                      where "yes" it's title in the select-box, and "y" it's value, which will be showing in the Emails and at the Booking Listing page.
                      Test it.