Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello

    I have the Business Large.

    I had to change my prices, but now something went wrong, meaning that the discount per night is not available anymore.

    What I want is: one day price: 350 dkk. More than one day price: 300 dkk per day. So three days is: 350 + 300 + 300 = 950 dkk.

    What do I have to do? Is it a short code in ressources - advanced cost settings?? I dont know, so please help.

    Best regards
    Kasper

  2. Hello,

    I have the Business Large plugin and every time I load a calendar onto a page, the whole page won't load. I get the websites default loading mechanic and a blank screen.

    • Hello.
      1) Be sure to use latest update 9.1
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      2) Its most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.
      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

      3) Otherwise Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

  3. Hello,

    My WP Booking Manager Plugin when switched on appears to be continually spiking the CPU to the point of crashing my website within minutes. Have you ever seen a problem like this with the plugin? Any recommendations, as the site is non-functional with the plugin switched on and unusable to book without booking manager.

    • Hello.
      Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

      • This is what is happening when I switch on the plugin. All within seconds. This seemed to just happen. Any thoughts?

        35.208.14.130 marco5starrentals.com - [07/Apr/2022:14:20:39 +0000] "GET /1bcondo_calendar_ics HTTP/1.1" 404 0 "https://marco5starrentals.com/1bcondo_calendar_ics" "Mozilla/5.0 (iPad; U; CPU OS 3_2_1 like Mac OS X; en-us) AppleWebKit/531.21.10 (KHTML, like Gecko) Mobile/7B405" | TLSv1.3 | 33.060 33.060 33.060 MISS 0 NC:000000 UP:SKIP_CACHE_NO_CACHE
        ‮
        35.208.14.130 marco5starrentals.com - [07/Apr/2022:14:20:39 +0000] "GET /3bhome_calendar_ics HTTP/1.1" 502 89588 "https://marco5starrentals.com/3bhome_calendar_ics" "Mozilla/5.0 (iPad; U; CPU OS 3_2_1 like Mac OS X; en-us) AppleWebKit/531.21.10 (KHTML, like Gecko) Mobile/7B405" | TLSv1.3 | - 0.000 0.000 MISS 0 NC:000000 UP:-
        ‮
        35.208.14.130 marco5starrentals.com - [07/Apr/2022:14:20:39 +0000] "GET /1bcondo_calendar_ics HTTP/1.1" 404 0 "https://marco5starrentals.com/1bcondo_calendar_ics" "Mozilla/5.0 (iPad; U; CPU OS 3_2_1 like Mac OS X; en-us) AppleWebKit/531.21.10 (KHTML, like Gecko) Mobile/7B405" | TLSv1.3 | 33.043 33.043 33.043 MISS 0 NC:000000 UP:SKIP_CACHE_NO_CACHE
        ‮
        35.208.14.130 marco5starrentals.com - [07/Apr/2022:14:20:39 +0000] "GET /3bhome_calendar_ics HTTP/1.1" 502 89588 "https://marco5starrentals.com/3bhome_calendar_ics" "Mozilla/5.0 (iPad; U; CPU OS 3_2_1 like Mac OS X; en-us) AppleWebKit/531.21.10 (KHTML, like Gecko) Mobile/7B405" | TLSv1.3 | - 0.000 0.000 MISS 0 NC:000000 UP:-
        ‮
        35.208.14.130 marco5starrentals.com - [07/Apr/2022:14:20:39 +0000] "GET /2bcondo_calendar_ics HTTP/1.1" 502 89588 "https://marco5starrentals.com/2bcondo_calendar_ics" "Mozilla/5.0 (iPad; U; CPU OS 3_2_1 like Mac OS X; en-us) AppleWebKit/531.21.10 (KHTML, like Gecko) Mobile/7B405" | TLSv1.3 | - 0.000 0.000 MISS 0 NC:000000 UP:-

        • Hello.
          It's seems like some access.log file, but no the error.log !

          We need the error.log file to make identification of the issue that you are having.

          Please recheck your error.log in your server configuration, about any relative errors.
          If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

          Kind Regards.

          • Otherwise probably it's because of conflict with some other plugin or actual theme.
            Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
            If it does not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
            We just need to find the reason for this issue.

            • Thanks, There are no error logs that displayed when it went haywire. I am going to leave booking manager ON, switch the theme off and all plugins and see if it is a conflict issue. Thanks

  4. I have read the support about multiple bookings on the same day by a customer but I don't understand it.
    As Admin, I want to book multiple sites and block out the dates over a weekend for the entire property. Is there a better way then going into each property and booking individually?

    Ps: it says there is an update, can you send me an update code?

    • Hello.
      Please open the Booking > Settings General page in “Calendar” section and Set for the number of months to scroll as 2 years or more.
      For ability to select future dates in calendar.
      Kind Regards.

        • Hello.
          Do you have that no with this hash “4971fc18b2d2838fa9909cd7d60b8449”,
          ? You can check it in the browser URL, when you clicked on Edit booking button at the Booking Listing page.

          Please create new booking and then test new link to be sure that the link is active.

          Kind Regards.

            • Hello.
              You are having this JavaScript error at the page:
              Uncaught ReferenceError: wpbc_timeline_obj is not defined

              Probably, its because of conflict with some other plugin or actual theme.
              Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
              If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
              We just need to find the reason of this issue.
              Thank you.

            • Hello.
              Please open this file ../wp-content/plugins/{Booking Calendar Folder}/core/timeline/v2/wpbc-class-timeline_v2.php

              ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

              then find this code:

              if ( ! WPBC()->booking_obj->popover_front_end_js_is_writed ) { //Write this JS only once at page wpbc_bs_javascript_popover(); // JS Popover WPBC()->booking_obj->popover_front_end_js_is_writed = true; //Define Global JavaScript Object - array of objects. ?> <script type="text/javascript"> var wpbc_timeline_obj = {}; </script> <?php } $timeline->show_timeline();

              and replace it to this code:

              if ( ! WPBC()->booking_obj->popover_front_end_js_is_writed ) { //Write this JS only once at page wpbc_bs_javascript_popover(); // JS Popover WPBC()->booking_obj->popover_front_end_js_is_writed = true; } //FixIn: 9.2.1.3 //Define Global JavaScript Object - array of objects. ?> <script type="text/javascript"> var wpbc_timeline_obj = {}; </script> <?php $timeline->show_timeline();

              • Hello.
                Sorry this code is correct. Please replace that code to this one:
                if ( ! WPBC()->booking_obj->popover_front_end_js_is_writed ) { //Write this JS only once at page wpbc_bs_javascript_popover(); // JS Popover WPBC()->booking_obj->popover_front_end_js_is_writed = true; } //FixIn: 9.2.1.3 //Define Global JavaScript Object - array of objects. ?> <script type="text/javascript"> var wpbc_timeline_obj; if ( undefined === wpbc_timeline_obj ){ wpbc_timeline_obj = {}; } </script> <?php $timeline->show_timeline();

                • Oh! That fixed it, the arrows work to advance the calendar now!
                  Thank you, you guys are the best 🙂

  6. Also to do with my test booking I just posted about... but different topic:
    Edits & Payments --- see:
    https://sopercreekwildernessvillas.com/my-bookings/?booking_hash=4971fc18b2d2838fa9909cd7d60b8449

    When I opened the test confirmation email to edit the test booking, I clicked the link in the email and it allowed me to make changes, but still asks for the new full amount as "total due", and the Pay with Stripe button also brings up a request for the full new total, instead of just the difference for the changes made.

    For example:
    Say Jane books 1 night for $495, pays in full, and then later tomorrow uses the link in her confirmation email to add "Extra Fire Wood", which is, let's say... $5. It now asks her to pay $500, instead of just $5.

    Is there a way to make it only calculate and request the difference between what a guest already paid and what they've added or removed?

    I can see where a manager could request payment of whatever amount they wish through the admin panel, but do I have to work out what balance is owed, and request payment for it manually there?

    Thanks!

  8. Hi,

    Has anybody had any issue with 403 error when clicking on dates of the calendar?

    I keep getting a 403 error on https://heritagenarrowboats.co.uk/day-boats/

    It's been working fine for years but suddenly this started to happen.

    Have deactivated all plugins and tired and still not working.

    Have upgraded to latest version and worked for 24 hours... then back to 403 error then the currency switched to dollars!

    Was fine for about 12 hours then broke again????

    Any help would be amazing!!

    Thanks

    • Hello.

      1) Please recheck for any cache plugins, like “WP Super Cache”, “WP Fastest Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      2) Please recheck your error.log in your server configuration, about any relative errors.

      If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

      It’s seems like some restriction at your server configuration.

      3) Otherwise probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.

      Thank you.

  9. I don't suppose there's any way to have the tax exclude one item / have a non-taxable item?

    I've got my tax set up to apply to all, as I do need it to apply to everything else, but we have a damage deposit that doesn't need to be taxed, as it's a refundable deposit, rather than a deposit to hold the room. I thought I would ask before I come up with another solution.... if the answer is here already I couldn't find it!

    • Hello.
      Unfortunately it’s does not possible to exclude only one field or specific fields from taxation as in your example. Sorry.
      We will add this feature to the TODO list for having it in future updates of plugin, but I can not say when exactly it’s will be implemented. Thank you for understanding.
      Kind Regards.

  10. How can I stop booking to end on a specific day with Booking Calendar?

    Ex. I don't want any more bookings After April 9th