Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi Thanks for your reply
    we have read your FAQ and tried all of these urls for Airbnb and vrbo - none worked
    https://www.bighouseretreat.co.uk/ridgeway-house/ridgeway-house-calendar-feed
    https://www.bighouseretreat.co.uk/ridgeway-house/ridgeway-house-calendar-feed/wpbm.ics
    https://www.bighouseretreat.co.uk/ridgeway-house/ridgeway-house-calendar-feedics/wpbm.ics
    https://www.bighouseretreat.co.uk/ics/ridgeway-house/ridgeway-house-calendar-feed/wpbm.ics
    https://www.bighouseretreat.co.uk/ridgeway-house/ics/ridgeway-house-calendar-feed/wpbm.ics
    https://www.bighouseretreat.co.uk/ics/ridgeway-house/wpbm.ics
    https://www.bighouseretreat.co.uk/ridgeway-houseics/wpbm.ics

    are you sure Airbnb and Vrbo accept your feeds still?

    If we pay for the update - will it definitely work then?

    • Hello.
      Such URLs not available from your website. If You copy/paste some of such URL into the browser, you will get the "Not found, error 404".
      It's seems like some security restriction at your server.

      Probably it's because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If it does not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason for this issue.

      Otherwise check with support of your hosting about any configuration of your server (probably in .htaccess) that can block such links.
      Thank you.

    • Hello.
      Yes, at the Booking > Settings > Sync > “Export - .ics” page.

  4. when i click on this link i get a 404 error - or will it work for vrbo?

    • Hello.
      What configuration do you have at the Booking > Settings > Sync > “Export - .ics” page ? Can you send screenshot ?
      Thank you.

    • Your website need to generate this link and not the 404 error. That’s why I did ask about what exactly configuration do you have at the Booking > Settings > Sync > “Export - .ics” page.

      It’s have to be like this (your URL in text field at that page):
      /ridgeway-house/ridgeway-house-calendar-feed/wpbm.ics

      Kind Regards.

    • Hello.
      Please send screenshot to support @ wpbookingcalendar.com
      Thank you.

  7. Hi, can I create a booking for multiple days? I want to make the resource unavailable between September and May, however at the moment, the only way I can see of doing it is to click on each day, which is taking a long time.

    • Hello.
      Can you send screenshot of your issue?.
      Please send all this to support @ wpbookingcalendar.com

  9. Hello,

    I have a website that has defined seasons, and sends emails. The emails are sent as invoices, so we use the email shortcodes "cost_hint", "original_cost_hint" and "cost". Since there is a 30% deposit, "cost" is this 30%. It works for most bookings.

    Problem : when a booking overlaps on two seasons, "cost" computes a result that does not match the correct 30%.

    Example :

    - 2 seasons : 2022-07-09 -> 2022-08-26, and 2022-08-27 -> 2022-09-02

    - 1st season is 228.5714€/night, 2nd season is 200€/night

    - 1 booking : 2022-08-23 -> 2022-09-01, that overlaps as you see. That's 4 + 5 nights.

    Expected result : 228.5714 * 4 + 200 * 5 = 1914.29

    Actual result = 1942.86, which I assume is 228.5714 * 5 + 200 * 4

    Best regards

    (NB : I use 4 decimals for better precision but it's irrelevant here)

    • I meant "cost" is 30% from 1942.86 when it should be from 1914.29.

      • Hello.

        "Valuation days" can apply for any days. Or in case if you need apply it to specific season, then it can depend only from the belonging "check in day" to specific season. Its means that, if you select 2 weeks, the "Valuation days" can apply costs only depending from the check in day belonging to specific season, even if some other days belonging to other season. In other words, if you will have the days selection with season intersections, then you can have an issue with "Valuation days". Basically "Valuation days" is useful, in case, if you need to set some discount or higher cost depend from the number of selected days. For example if visitor select 7 or more days, then booking will have 10% discount, etc...

        Watch it in this video guide https://wpbookingcalendar.com/help/valuation-days-cost-video-overview/

        Please open the Booking > Settings > Payment page and Activate this option “ Show debug cost info” at the Payment Options section. After this you will see your cost info at the front-end side of your website, for better understanding how costs is calculated.

  10. Hi,

    I have 2 ressources. I have set the days and time slots for the the first.
    For the 2nd one of my ressources, I would like to substract some days and time slots. How can I do that?