Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello,
    the confirmation mail which is send one time to us and one time to our customers often ends up in the spam folder of our customers. Can we do something about that?

    • Hello.

      1) The marking of an email as SPAM or not SPAM very depends on the visitor's personal actions (what emails were marked as spam and what was not).

      I can suggest that you can change the content and/or subject of emails at the Settings > Emails page
      and change the "from email" (to your server email). It can be a reason why the mail system marks this email as spam.

      Usually, when visitors once mark the email as not spam, in the future this email will come to the inbox.
      And of course some visitors can have this email as normal mail and others can receive it as spam, if they previously was mark similar email as spam.

      Right now I can only suggest changing the content of the email and rechecking that the "From" address in the email was relative to your website URL.

      2) Also very helpful will be to install the SMTP plugin, which can also resolve such issues.

      Please note, Booking Calendar uses standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      You need to check point #5 from this instruction and install WP Mail SMTP plugin which is the 'sending emails via php' option and it can resolve that issue.

      Kind Regards.

  2. HI!
    My wordpress version is 6.0.3 and the booking calendar 9.3.
    Since Sunday 23 October is the conformation message of the booking not been sent.
    I have tried several times, it is not the mail adres. I have tried after updating wordpress, stil no conformation message.

    I was wondering if i should install SMTP plug in, but the booking calender worked fine before Sunday.
    Could I been hacked (i reserved a phishing mail, I did not click on any links).

    What can I do?

    • Hello.
      Yes, you need to install the smtp plug-in.

      Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

      • Yes, by installing the smtp plug-in I get the conformation email from the booking calender, thanks!

  3. Hi, is there a way to prevent same day cancelations of bookings?

    Thank you in advance,
    Antonis

    • Hello.
      Please open the Booking > Settings General page in "Auto cancellation / auto approval of bookings" section, please be sure for the option "Cancel bookings older" you have defined 2 days or more.
      Also please recheck that you have correctly configured the "Time zone" at the WordPress > Settings General page .
      Kind Regards.

  4. Hi there,

    I am missing a translation into German language in the "paypal_div wpbc-payment-form". My customers are located in Germany only, so I would like to show all text in German language. When customers go to [visitorbookingpayurl] to make a pending payment, it says "amount to pay", instead of "Betrag zu zahlen" (or similar). Is there any chance that I can have this label translated into German?

    Thanks in advance for your efforts.

    Best, Thomas

    • Hello.
      the "amount to pay" terms exist for translation in PO translation files of plugin. You can update translation file, by selecting the "Local" translation at the Booking > Settings General page in "Translation" section and then follow this instruction: https://wpbookingcalendar.com/faq/make-translation-of-wp-plugin/

      Or you can make direct fix in the code, inside of this file: ../wp-content/plugins/{Booking Calendar Folder}/inc/gateways/page-gateways.php
      in this code:
      $payment_varriants[ ( count( $payment_varriants ) - 1 ) ][ 'gateway_hint' ] = __('Amount to pay' , 'booking');

      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because we have almost no free time.
      Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
      Thank you for understanding.
      Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.
      Kind Regards.

  5. Hi,

    I'm having the issue that mails sent to customers end up in the junk folders. We are using Yaysmtp with app registration to send mails through office 365. This works fine, if i send a testmail from yaysmtp it gets delivered in the inbox perfectly. Only when it is send from wp booking calendar it ends up in the spam.

    If i check the headers of both the testmail from yaysmtp & wp booking i can see they are using the same route for sending mail. Which is good.
    SPF, DKIM, DMARC are all setup for the domain and i don't see a problem on that end.

    Only mails from the form end up in the spam.
    Also i've tried to change the subject & body of these mails, even without shortcodes, same behaviour.
    As from the previous posts i can tell i'm not the only one having this issue, but willing to do some tests to reproduce if necessary.

    • Hello.

      1) The marking of an email as SPAM or not SPAM very depends on the visitor's personal actions (what emails were marked as spam and what was not).
      I can suggest that you can change the content and/or subject of emails at the Settings > Emails page
      and change the "from email" (to your server email). It can be a reason why the mail system marks this email as spam.

      2) Also very helpful will be to install the SMTP plugin, which can also resolve such issues.
      If you are using someone, may be you need to try some other to test.

      Kind Regards.

      • Hi,

        As i mentioned in the first post, i'm using an smtp plugin with app registration for office 365.

        But i found a solution. In the template code of wp booking you are adding some headers in the HTML code.
        when you delete those, the problem is fixed :

        in the file : plain-html-tpl.php if you remove the following lines of code, they aren't send to spam :

        maybe something to put in your next update 😉

        • meta http-equiv="Content-Type" content="text/html; charset=utf-8"
          meta http-equiv="X-UA-Compatible" content="IE=edge"
          meta name="viewport" content="width=device-width, initial-scale=1.0"

          they where stripped out of the previous post

          • Hello.
            Thank you for this suggestion, I will make this changes with a next update.
            Thank you.

  6. We have an event, and it is limited to 30 people , i need to know how to open it up more

  7. Hi,
    How do I block two people from booking the same time slot?
    Eg. If A books for 1st Nov 10:00-11:00 then B should not be able to book for 1st Nov 10:00-11:00

    • Hello.
      If you do not see the booked dates in calendar at the front-end, please open the General Booking Settings page and in the “Advanced section”, please be sure that you have not activated this option: “Allow unlimited bookings per same day(s):”. This option must be unchecked. If its checked, please uncheck it and update the settings.

      Also this option “Use pending days as available” must be unchecked, as well. It’s located at the Booking > Settings General page in Advanced section.

      If you still will have this issue, please recheck for the any cache plugins, like “WP Super Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      • Let me elaborate my query.
        If A books for 1st Nov 10:00-11:00 then B should not be able to book for 1st Nov 10:00-11:00 but B should be able to book for 11:00-12:00 for the same day i.e 1st Nov

        • Hello.
          Yes, it’s how the Booking Calendar is working.

          But if you have issue of available time slots after submitting booking, then please recheck my previous comment.

          It relative to full day and time slots at spiffing day. Please recheck those suggestions.

          Thank you.

  8. Hi,

    How can I add taxes to the total price. I am using PayPal.
    Can PayPal add the taxes? What is the best way? Thank you.

    • Hello.
      1) In the Booking Calendar Business Medium or higher versions possible to configure additional costs for selected options in the select boxes or check boxes (such options can be hidden and checked by default). It's useful in case, if you need to add the tax cost or cleaning fee or any other additional cost for the booking. You can configure it at the Booking > Resources > Advanced cost page. Check more about this feature here: https://wpbookingcalendar.com/overview/#additional-cost
      Watch it in this video guide https://wpbookingcalendar.com/help/advanced-costs-video-overview/

      2) Additionally at the Booking > Settings > Payment > PayPal page you can configure the "PayPal Fee" option.

      Kind Regards.

      • Hi,
        I have the medium version. The prices I offer (hot air balloon rides) only change depending on the visitors, there is no fixed fees. That works well. But I want to add the tax. In Quebec, Canada, there are provincial and federal taxes (one is 5% and the other is 9,975%). You have to multiply the total by 5% and then multiply the same total by 9,975%, you add those together and then add it to the total.

        Hence a 100$ total is 114.98$ with tax.

        So, if the visitors factor is the only one adding a price, the taxes that have to be added look like this:
        [visitors]*5% + [visitors]*9.975%

        The question is: where exactly do I ad this?
        Please help.

        • Hello.
          Please open the Booking > Settings > Payment page and set as checked this option: “ Advanced Cost”, if you want that specific additional cost, which configured as percentage for some option, apply to other additional fixed costs and not only to original booking cost.

          Kind Regards.

  9. Hiya, we are unable to book anything on the (available) days for some reasons.

    Just wondering if you could let us know why that is??

    Also, is there a way we can have the whole calendar month on the backend displaying??

    Cheers
    A

    • Hello.
      What exactly issue do you have ? Do you have unavailable days in calendar or after submitting of the bookings, days still showing as available ?
      Can you send screenshots of the issue and screenshot of Booking > Settings General page and Please send the link to your page with booking form, where you are having the issue.

      At admin panel you can check bookings in Calendar overview page, as well. Watch it in this video guide https://wpbookingcalendar.com/help/calendar-overview-video-tutorial/

  10. Hi,
    When I do a payment with PayPal Sandbox (for testing), after I have a success message from PayPal, they give me the option to "Return to Merchant". If I don't return to merchant, Booking Calendar never sees the payment...

    Any ideas why?

    • The money transaction worked from the PayPal side (I double checked), but not from the Booking Calendar side. I have to press "Return to Merchant" for the booking to show as payment approved in the plugin dashboard.

      Any idea why ?

      • Hello.

        If you are using the PayPal standard integration and your visitors is made the payment for the booking, but do not click on the "return link" on PayPal site to your site, so Booking Calendar does not know that the payment is successful, and this booking can be auto canceled with that feature.
        Stripe has to auto redirect to booking page automatically.

        So sometimes it's possible that the successfully paid bookings will not have paid status.

        Ideally (for PayPal) you will need to activate and correctly configure the PayPal IPN system, at the Booking > Settings > Payment page and in the PayPal account. So in this case the PayPal has to send the messages directly to your booking system.

        Stripe make redirection automatically.
        Kind Regards.

        • Hi,
          So, I have used the URL of my listener (....plugins/booking.bs.9.2.3/inc/gateways/paypal/ipn.php). With it, I have tested the IPN Simulator and I had this message:
          "IPN was sent and the handshake was verified."

          I have also enabled "Receive IPN messages" in my account (not sandbox, but in the regular account).

          I did another test with the PayPal sandbox and again, if I don't return to the merchant, Bookings Calendar doesn't see the payment....

          • Hello.
            Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

            • I checked the file, not a single message from today.

              • Hello.
                Ok, on this case please recheck the access.log relative request from PayPal IPN to the Booking Calendar IPN file. Just to be sure that this request was existing.

                Also be sure to use latest update of Booking Calendar. You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

                • Where exactly do I check that access.log file?
                  In the server?
                  In the WordPress installation?

                  By the way, I'm using your plugin in 2 websites, with 2 different servers (one license is Business Medium, the other is Business Small) and I have the same problem in both websites.

                  • Hello.
                    Yes, it's at the server. Probably at the same place, where you have found the error.log
                    Kind Regards.

                    • Hello.
                      Something wrong with server or you checked the wrong error and access log files.
                      Please recheck it with support of your hosting.
                      Kind Regards.

                    • I asked PayPal and they told me because it was a sandbox test, the Return to merchant is not automatic. Even if the auto-return is on and properly set. In a real transaction, the auto-return will work.

                      What exactly does the IPN then? Is it to tell my plugin the payment has been accepted?

                    • Hello.

                      >> What exactly does the IPN then? Is it to tell my plugin the payment has been accepted?

                      Yes. Correct.