Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello! For some reason with the personal version of the app I am not getting the "Resources" tab. Do you know what may be causing this?

  2. Good morning
    I would like to purchase your plugin to allow paid bookings of 30-minute slot consultations.

    In the demos of the personal and small business version, I didn't find a way to configure the time slots to 30 minutes.

    I tried to install the free plugin but not even that.

    Could you tell me which version to buy?

    • Hello.
      You can configure the 30 minutes time slots at the Booking > Settings > Form page.
      Example:
      <p>Select Times:<br />[select rangetime "06:00 - 06:30" "06:30 - 07:00" "07:00 - 07:30" "07:30 - 08:00" "08:00 - 08:30" "08:30 - 09:00" "09:00 - 09:30" "09:30 - 10:00" "10:00 - 10:30" "10:30 - 11:00" "11:00 - 11:30" "11:30 - 12:00" "12:00 - 12:30" "12:30 - 13:00" "13:00 - 13:30" "13:30 - 14:00" "14:00 - 14:30" "14:30 - 15:00" "15:00 - 15:30" "15:30 - 16:00" "16:00 - 16:30" "16:30 - 17:00" "17:00 - 17:30" "17:30 - 18:00" "18:00 - 18:30" "18:30 - 19:00" "19:00 - 19:30" "19:30 - 20:00" "20:00 - 20:30" "20:30 - 21:00" "21:00 - 21:30"]</p>

      The bookings for specific time slots are possible even in the Booking Calendar Free version ( https://wordpress.org/plugins/booking/ ).

      But I recommend checking the Booking Calendar Business Small version, as well.

      The ability to book for the specific times possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). In lower versions of Booking Calendar (including the free version), it is possible to make bookings for specific times only for specific restricted time-slots.

      Please note if you will make the booking for the specific time slot, this time slot becomes unavailable for the other visitors for that selected date in the current specific calendar.

      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-timeslots/

      You can configure the time slots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one "timerange" (time slots) or "start time" and "end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/

      Other live demos you will need to reconfigure.

  3. Hi, is there a way to translate the back end dashboard menu? I can't figure it out and some of my staff doesn't speak english.

      • So if I don't have acess to my plugins folder I can't translate the plguin? I'm used to the plugin auto-translating to the language that's specified in the site's settings, but with this plugin everthing stays in english no matter what I do

        • Hello.
          For ability to update translation you need to upload the translation MO file via FTP to ”languages” folder at plugin folder, as in FAQ description.
          Kind Regards.

  4. Hello,
    I have the Business Small SingleSite 9.2.3 license and , would like to know if you add a feature to refund my customer payment after booking (by deleting or canceling their booking).
    I searched all your archive support (1,2,3,4,5) and noticed that until 2021 this feature was not available.
    and that I have to refund manually from my payment system (I am currently using Strip)

    Is there any change on that topic?
    Is there a possibility to have this feature, to be able to complete the refund from my website without the need to get into my stripe account and manually refund it from there?

    • Hello.
      Currently it’s still does not possible from plugin booking admin panel. Sorry.
      You need to make refund process manually at Stripe account.
      Kind Regards.

  5. Hey,
    Our campsite is open from April to September. Is there also a possibility to not show the other months in the availability and request form? Thank you in advance.

    Regards,
    Elwin

  6. Hi, I have Version: Business Large Developer 9.4.1 Type: Business Large
    Is there a way of forcing guests to book a fixed range of days depending on the day of the week?
    Monday to Friday = 4 nights
    Friday to Monday = 3 nights
    Friday to Friday or Monday to Monday = 7 nights

    At the moment in General Settings I have Specific Days Selection as 4,5,8. But this means that people can book Monday to Thursday or Friday to Tuesday which causes problems.

    Many thanks

    • Hello.
      It's possible to set the different duration of days selection depending from week days or seasons during a year in the Booking Calendar Business Medium or higher versions.
      Please check more here https://wpbookingcalendar.com/overview/#advanced-days-selection
      Read more about this configuration (at options parameter section) here: https://wpbookingcalendar.com/faq/shortcode-booking-form/#booking-options-condition
      Kind Regards.

        • Hi, I have amended my calendar to this

          [booking type=6 form_type='form-with-just-pet-supplement' options='{select-day condition="weekday" for="1" value="4,7"}, {select-day condition="weekday" for="5" value="3,7"}']

          It works for the 7 day bookings Monday to Monday or Friday to Friday.

          However, it is still possible to book Monday to Thursday OR Friday, and Friday to Monday OR Tuesday.

          How do I correct this please?
          I've linked to the webpage.

          • Hello.
            Please recheck for any cache plugins, like "WP Super Cache", "WP Fastest Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

            Otherwise send screenshot of your shortcode to support @ wpbookingcalendar.com
            Thank you.

  7. My dates are grayed out on my booking calendar, and I'm not sure why? Please assist. Thank you!

    • Hello.
      Please recheck your settings at the Booking > Settings General page in "Availability" section.
      Otherwise send screenshots of this page and send the link to your page with booking form, where you are having the issue.

      Please send all this info to support @ wpbookingcalendar.com

  8. Hi,

    we have Business Medium version on our website. Is there any way to receive confirmation that someone booked room, but we need it seperated.

    For example:

    1) Form for small house
    2) Form for rooms in big house

    I want to receive confirmation email from form #1 to different email adress than from form #2.

    Is this possible?

    • Hello.

      In case,  if you need to have the different emails for the different booking resources so then  you need to  check  the  BookingCalendar MultiUser version. 
      In this version each activated regular user can have their own booking admin panel and can configure their own emails. 
      So here different emails relative to  specific WP user,  and each  such  user  can have their own booking resources. Its means that  different booking resources will have different emails.
       
      Selections of booking resources can look  like here https://bm.wpbookingcalendar.com/select-resource/ 

      Here is more info about this version. 

      In the Booking Calendar MultiUser version possible that each registered WordPress user (your owner) have own individual independent booking admin panel, and can see and manage only own booking resources and some other settings (other owners will not see the bookings from this owner, they can see only own bookings). Please check more here (at bottom of the page) https://wpbookingcalendar.com/overview/

      Also each owner (user) will receive the emails about the bookings of the own service(s) or property (booking resource(s)) and can approve or decline them. Please note, that each owner WordPress user) will have different individual calendar(s) with booking forms in the separate pages. Please retest it in the live demo. You can read more about the initial configuration of the BookingCalendar MultiUser version: https://wpbookingcalendar.com/faq/multiuser-version-init-config/

      Watch it in this video guide https://wpbookingcalendar.com/help/multiuser-video-overview/ 

      Please test the live demo of BookingCalendar Multiuser version here: https://multiuser.wpbookingcalendar.com/ 
      Admin Panel of Multiuser version (here you can test several admin panels functionality): https://multiuser.wpbookingcalendar.com/admin-panel/ 

  9. Hello,

    I have the Large version of Booking Calendar and i have now set up the "search availability" function, it working fine but not perfect.
    I am trying to configure so when one specific resource is booked this will automatically make other resources unavailable, is this possible?
    I have a house with rooms and sometimes the complete house is booked, and then of course all the rooms will unavailable.
    Thanks in advance!

    • Hello.
      It’s possible to make such a configuration with aggregate parameter.
      Please check more here https://wpbookingcalendar.com/faq/shortcode-booking-form/

      I will explain it in an example of booking separate rooms and the entire house.

      Please note, all such separate properties will have separate booking forms with calendars at the front-end side of your website.
      It means that you can book an entire house, or specific room in a separate booking form.

      So in case if you want to show as unavailable some dates or times in all calendars (booking resources), if some booking was made in only one calendar (booking resource), then it’s possible to configure it with "aggregate" parameter in the Booking Calendar shortcode ( it's possible in all paid versions of Booking Calendar). This parameter makes the dates in the calendar unavailable if these dates were booked in some other booking resources.
      Please check more about "aggregate" parameter in the Booking Calendar shortcode here: https://wpbookingcalendar.com/faq/shortcode-booking-form/

      Example of configuration:

      Booking resources at the Booking > Resources page:

      - House ( ID = 3 )
      - Room #1 ( ID = 4 )
      - Room #2 ( ID = 5 )

      And you need to insert the Booking Calendar shortcodes into the pages like this

      - House
      [booking type=3 aggregate='4;5' ]

      - Room #1 ( ID = 4 )
      [booking type=4 aggregate='3' ]

      - Room #2 ( ID = 5 )
      [booking type=5 aggregate='3' ]
      ....

      If some rooms will be booked for a specific date(s) or time, these dates/time will be unavailable in House calendar.
      And if House will be booked for a specific date(s), then in all Rooms (booking forms), these dates also will be unavailable.

      But this aggregate feature will not work in search availability form. Sorry.

      Kind Regards.

      • Thanks for quick answer!

        Aggregate i had the knowledge about and using it as your example for each room and in admin timeline calendar.
        The problem comes with the search availability form as you mention. I was looking for some "Booking rules" or equivalent to solve this in a better way. I think this will be quite messy for the customer to understand the different calendars.

        Enhancement request, maybe?

        Thanks!

        • Hello.
          Yes, I will add it the list for future improvements.
          Kind Regards.

  10. Hi,

    I am trying to add in the [visitorbookingslisting], [visitorbookingediturl] and the [visitorbookingcancelurl] but when I insert these I am getting a weblink to http://your-server.com/. Can someone please let me know how to change this?

    Many Thanks,