Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. I have version: Booking Calendar 10.Business.Medium.MultiSite.9.4.3.1

    I have 3 rooms. 2 rooms have standard per night pricing of $65 p/night. However, the 3rd room has a total of 5 guests possible. The room is a minimum of $75 p/night (up to 3 guests) but each additional guest is $25. So 1 - 3 guests $75, 4 guests $100, 5 guests $125. Can this be configured?

    Also, is there any way to 1) show the total price before hitting submit? 2) Show the total price in the email?

    • Hello.
      1) In the Booking Calendar Business Medium or higher versions possible to configure additional costs for selected options in the select boxes or check boxes (such options can be hidden and checked by default). It's useful in case, if you need to add the tax cost or cleaning fee or any other additional cost for the booking. You can configure it at the Booking > Resources > Advanced cost page. Check more about this feature here: https://wpbookingcalendar.com/overview/#additional-cost
      Watch it in this video guide https://wpbookingcalendar.com/help/advanced-costs-video-overview/

      2) The ability to show the total booking cost in booking form, after selecting the dates or some other options in the booking form, possible in the Booking Calendar Business Medium or higher versions.
      You need to use this [cost_hint] shortcode in the booking form at the Booking > Settings > Form page to show this total booking cost in real time depending from the selection of dates and some other options in booking form.
      Test it here https://bm.wpbookingcalendar.com/

      Kind Regards.

  2. Good day,
    I am using Bookingcalendar Business Large Single Site.

    Is it possible to create a tag/ shortcode to objects which you can use in emails?
    I rent out campervans (objects) which have different owners (tag) and I like to mention this owner (Name, address, etc) in the generated email.
    I tried to use the tags in the "custom fields" of each object-page but that did not work (booking_owner_name) but that didi not work.
    I also tried to create a shortcode but that was not recognized in the email.

    I hop somebody can help me out.
    Regards,
    Gerald

    • Hello.
      You can create as many custom booking forms as many booking resources you are having. Then use for each of your booking resources the specific custom booking form. Check more about this feature here: https://wpbookingcalendar.com/overview/#custom-forms
      Watch it in this video guide https://wpbookingcalendar.com/help/custom-booking-forms-video-overview/

      In the each of such custom booking forms you can use the hidden shortcode for the text field with predefined value - your tag.

      For example:
      <div style=“display:none”> [text tag “YOuR Code Here”] </div>

      And then at the “Content of booking fields data” form use this
      [tag] shortcode.
      After that you can use this shortcode in the emails, as well.
      Kind Regards.

  3. Dear, support,

    How to do that days should calculate separetely, for example:
    from 3-7 days every day cost 100€, so 7 days price will be 700€. From 8-10 days every day cost 90€, so 8 days will be 720€. But now, when I choose booking for 8 days it calculate total 790€. But I want that from days 8 it will take a new daily price, not the price from 3-7 days plus day 8. Hope you understand what I mean..

    • Hello.
      Configure the "Valuation days" at the Booking > Resources > Cost and rates page, like this:
      From 1 to 7 days = 100 EUR per each day Together 8 days = 720 EUR for all days From 9 to 10 days = 90 EUR per each day

      Kind Regards.

  4. Hi there,

    I recently purchased WP Booking Calendar Personal (single site usage).
    I'm trying to create a form that requires a time slot to be entered.
    Basically like in the tutorial on You Tube:
    https://www.youtube.com/watch?v=CNLdJHsy1uA (at 1:49)
    There you see an example with select Start Time and Select Time Duration.
    I've tried the code below but it doesn't work?
    How can I set this up? Or do I have to make another purchase?

    [calendar]

    Select Start Time:

    [select starttime default:12:00 "08:00" "08:30" "09:00" "09:30" "10:00" "10:30" "11:00" "11:30" "12:00" "12:30" "13:00" "13:30" "14:00" "14:30" "15:00" "15:30" "16:00" "16:30" "17:00" "17:30" "18:00" "18:30" "19:00" "19:30" "20:00" "20:30" "21:00" "21:30" "22:00" "22:30" "23:00" "23:30"]

    Select Time Duration:

    [select durationtime default:00:30 "15 min@@00:15" "30 min@@00:30" "45 min@@00:45" "1 uur@@01:00" "1 uur 30 min@@01:30" "2 uur@@02:00" "2 uur 30 min@@02:30" "3 uur@@03:00" "3 uur 30 min@@03:30" "4 uur@@04:00" "4 uur 30 min@@04:30” "5 uur@@05:00" "5 uur 30 min@@05:30" "6 uur@@06:00"]

    Voornaam (verplicht):[text* name]
    Achternaam (verplicht):[text* secondname]
    E-mail (verplicht):[email* email]
    Telefoon:[text phone]
    Aantal deelnemers: [select visitors class:col-md-1 "1" "2" "3" "5" "6" "7" "8" "9" "10" "11" "12" "13" "14" "15" "16" "17" "18" "19" "20"]
    Details: [textarea details]
    [checkbox* term_and_condition use_label_element "Ik ga akkoord met de algemene voorwaarden"]
    [captcha]
    [submit class:btn "Verzend"]

    • Hello.
      1) Such shortcodes for duration of time or end of time, available only in the Booking Calendar Business Small or higher versions.

      In lower versions of Booking Calendar (including the free version), it is possible to make bookings for specific times only for specific restricted time-slots.

      2) You can upgrade to the higher version of Booking Calendar from your existing version of the plugin by clicking on the "Upgrade" menu item at the top right side of the General Booking Settings page in your admin panel.

      3) Please note if you will make the booking for the specific time slot, this time slot becomes unavailable for the other visitors for that selected date in the current specific calendar.

      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-timeslots/

      You can configure the time slots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one "timerange" (time slots) or "start time" and "end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/

      Other live demos you will need to reconfigure.

      • Thank you for your answer. I just bought Business Small.

        One more question. It seems that I can't make a date selection on mobile devices?
        I see a calendar but I can't select a day. What can I do about it?
        I use Theme GeneratePress

        Regards, Sander

        • Hello.
          It's seems like some conflict with your theme or some another plugin.
          Please send the exact link to your page with booking form, where you are having the issue.
          Thank you.

            • Hello.

              You need to deactivate this plugin: "magic-liquidizer-responsive-table"
              Or add exception inside of this plugin to not replace the table (calendar) of Booking Calendar, if it's possible in that plugin. Check more with support of that plugin.
              Kind Regards.

              • Sounds good and is quite possible! Thanx for your advice.

                How do you know it's a conflict with this plugin? How do you discover that? (I will disable the plugin magic liquidizer responsive table)

                • Hello.
                  I can see it in the developer console in browser.
                  Kind Regards.

  5. Good morning,

    We took this plugin among others to be able to synchronize our website to AirBnB. Unfortunately it seems that when a customer cancels his reservation on the AirbnB side, the synchronization is not done on WordPress. The reservation still appears even though the property is available again. We are forced to manually cancel the reservation on the WordPress side. Is this normal? Is there something we did wrong or forgot to do?

    Thanks in advance from France!

    • Hello.
      Please open the Booking > Settings > Sync > "General" page and select for this option "Trash / delete all imported bookings before new import" this value: "permanently delete".

      To move all previously imported bookings to trash or permanently delete before new import bookings. Its can resolve issue of updating deleted and edited events in external sources. Its work only, if you are using one source (.ics feed) for importing into specific booking resource!

  6. Hi,
    I've the "business small" version of the plugin, I'm trying to limit the .ics export to the approved dates only, is it possible?
    Thanks
    Davide

    • Hello.
      You need to activate this option "Export only approved bookings" at the Booking > Settings > Sync > "General" page.
      Kind Regards.

  7. Dear support,

    I found a problem, If I use different prices for different seasons it show wrong prices, for example:
    All May costs 100€/day, and June cost 120€/day. So if I will choose from 05/30-06/10 It will calculate every day for 100€/day, but It should be 2 days for 100€ and 10 days for 120€. Can you help to figure ir out?

    Thanks in advance

    • Hello.

      "Valuation days" can apply for any day. Or in case if you need to apply it to a specific season, then it can depend only on the belonging "check in day" to a specific season.
      It means that, if you select 2 weeks, the "Valuation days" can apply costs only depending on the check-in day belonging to a specific season, even if some other days belong to another season.
      In other words, if you will have the days selected with season intersections, then you can have an issue with "Valuation days".
      Basically "Valuation days" is useful, in case, if you need to set some discount or higher cost depending on the number of selected days.
      For example if a visitor selects 7 or more days, then booking will have a 10% discount, etc...

      Otherwise you need to use only Rates, but here is cost per days, does not depends from the number of selected dates.

      Booking Calendar does not count how many days selected in specific season, it's calculate total number of days.
      Watch it in this video guide https://wpbookingcalendar.com/help/valuation-days-cost-video-overview/
      Kind Regards.

    • Hello.

      Please recheck the header.php file from your actual theme.

      this file have to have this code:

      <?php wp_head(); ?>

      before this:

      </head>

      Its standard rule for the themes. That code allow to load the JavaScript and CSS files for the plugins.

      For example you can activate the "default WordPress theme" to test how its working.

      Kind Regards.

  10. Hi,

    In the resources we have an order that must show in all dropdown lists in the same order.

    Check Right Side Screenshot - When I go to add booking, then the dropdown list is correct and shows the same order as in Resources.

    Check Left Side Screenshot - When I try to change Resource in the booking list, the dropdown list is in the wrong order and all ressources are mixed up.

    Check screenshots here Screenshots

    Check screencast here Screencast

    We must have the list ordered the same way as in resources as there are happening too many mistakes when changes are made.

    How do we achieve that?

    Thanks

    Sven

    • Hello.
      We will add improvements to this feature to the TODO list for having it in future updates of the plugin, but I can not say when this feature will be implemented. Sorry.