Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Bookings are not showing as booked despite having been booked and approved. This is meaning people are able to make multiple bookings for the same.

    This is only happing in a browser on a laptop/computer. The dates are showing as booked on mobile.

    • Hello.

      If you do not see the booked dates in calendar at the front-end, please open the General Booking Settings page and in the “Advanced section”, please be sure that you have not activated this option: “Allow unlimited bookings per same day(s):”. This option must be unchecked. If its checked, please uncheck it and update the settings.

      Also this option “Use pending days as available” must be unchecked, as well. It’s located at the Booking > Settings General page in Advanced section.

      If you still will have this issue, please recheck for the any cache plugins, like “WP Super Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

  2. I successfully imported the .ics URL from AirBnB.
    But where is a step-by-step guide on how to set up the CRON so "WP Booking Calendar" syncs regularly with the AirBnB .ics URL calendar?

    If I export the .ics URL from "WP Booking Calendar" and import into AirBnB, will the AirBnB regularly sync with it?

    How do I make the booking page show a legend for what the colors on the calendar mean?

  3. Estoy trabajando en una intranet y tengo mas de 1 vendedor, a cada vendedor debo darle un calendario con sus citas, el calendario del vendedor 1 debe ser distinto al calendario del vendedor 2 para que cada uno cumpla con sus citas que las va agendar un administrador... no encuentro la opción para agregar mas de un calendario ó de ponerles nombres

  4. Hello,

    I would like to make a presale question that will define the usage of your service on the intended website.

    I have figured out that it is possible to have configure different avaliable timeslots in different weekdays, as well as having some weekdays unavailable. It is not clear to me which of the plans I need to have that feature.

    Also, I haven't found anywhere in the list of features the abillity to have some random days per year either unavailable or have a different availability than the configured weekdays. I assume that this is not a Seasonal configuration, as I for example would like to make Christmas/NewYears/Easter/Summer days unavailable or partly available.

    Please could you help me with the above so that we could decide if your plugin is what we are looking for?

    Thank in advance!
    John

    • Hello.
      1) "...possible to have configure different avaliable timeslots in different weekdays...".
      It's possible in the Booking Calendar Business Medium or higher versions.
      Please check more here https://wpbookingcalendar.com/overview/#times-week-days

      2) You can define days as unavailable in just a few clicks at Booking > Availability page. Simply select a range of days on the calendar, choose 'available' or 'unavailable' status, and click on the Apply button. That's it.

      Test it here https://bm.wpbookingcalendar.com/

      Kind Regards.

      • Thank you so much for your quick reply!
        One more quick question.

        You can set a day as available or unavailable. But is there a way to set a day with less or more hours than the ususal weekday configuration?
        For example, Mon-Fri I have 4 time slots, Sat 3, Sunday is Unavailable. But there is a Monday that I wan to set 2 instead of 4 timeslots and those two to have different times than the configured Mondays.

        Sorry if this is confusing for you! Let me know if its clear what I ask because this might be a feature that our client might need and we have know if it is available.

        Thank you in advance!!

    • Hello.
      It's because of CSS conflict with your theme.
      Please open this file https://new.skiclubvallorbe.org/wp-content/themes/betheme/css/be.css

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then find this code:

      /* Table */ .style-simple table:not(.recaptchatable) th{background:none} .style-simple table:not(.recaptchatable) tr:first-child td{background:none} .style-simple table:not(.recaptchatable) th,.style-simple table td{border-width:0 1px 1px 0} .style-simple table:not(.recaptchatable) tr td:last-child,.style-simple table tr th:last-child{border-right:0} .style-simple table:not(.recaptchatable) tr:last-child td{border-bottom:0} .style-simple table:not(.recaptchatable) tr:nth-child(2n) td{background:none}

      and replace it to this code:

      /* Table */ /* .style-simple table:not(.recaptchatable) th{background:none} .style-simple table:not(.recaptchatable) tr:first-child td{background:none} .style-simple table:not(.recaptchatable) th,.style-simple table td{border-width:0 1px 1px 0} .style-simple table:not(.recaptchatable) tr td:last-child,.style-simple table tr th:last-child{border-right:0} .style-simple table:not(.recaptchatable) tr:last-child td{border-bottom:0} .style-simple table:not(.recaptchatable) tr:nth-child(2n) td{background:none} */

      Please do not forget to clear the browser cache before testing these changes.

      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because we have almost no free time.
      Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
      Thank you for understanding.
      Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.

      • Thanks, but the 2 codes is similar, it's a mistake ?

        • Hello.
          They are different. There small changes in /* and */

          Or otherwise you can just remove that initial code completely.
          Kind Regards.

          • Ok thank you and sorry I stupidly removed the comment thinking the code was different.
            Thank you so much

  6. Hi there,

    I would like to show 3 months on my booking calendar on desktop, and 1 month on mobile/tablet. This is because the prev/next links are at the top of the first month on mobile, causing the user to have to scroll up after scrolling down jsut to see the next months.

    Is there any way I can set those parameters in the shortcode?

    Desktop: [booking type=1 nummonths=3]
    Mobile [booking type=1 nummonths=1]

    If not, is there any way to show the .datepick-next and .datepick-prev at the bottom of the last calendar as well as at the top?

    • Hello.
      Currently it's does not possible for both variants. We will add improvements to this feature to the TODO list for having it in future updates of the plugin, but I can not say when this feature will be implemented. Sorry.
      Kind Regards.

  7. During testing, we are finding that the person booking gets double emails. They are exact duplicates. Any idea what is causing this?

    • Hello.
      Probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.

  8. I am trying to customize the colors on the calendar and I have made changes as advised but the changes are not showing up on the calendar. The calendar is here: http://islandbaby242.com/booking-listings/ (still under construction)

    I made changes to the multidays.css file Is that the right file or should I be making changes elsewhere?

    WP version: 6.2 PhP: 8.1 Theme: Divi Booking Calendar 9.6 Business Small and Multidays Skin

    • Hello.
      It's depend from the calendar skin that you selected at the Booking > Settings General page in "Calendar" section.
      In case, if you modify the "multidays" calendar skin, then you need to select this "multidays" calendar skin at the Booking > Settings General page in "Calendar" section.
      Please check more here https://wpbookingcalendar.com/faq/change-skin-and-colors/
      Kind Regards.

    • Hello.
      1) You can add the number of visitors to select to the booking form at the Booking > Settings > Form page.
      For example:
      <p>Adults:<br />[select visitors "1" "2" "3" "4" "5" "6" "7" "8" "9"]</p> <p>Children:<br />[select children "0" "1" "2" "3"]</p>
      Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.

      2) But please note, if you will make the booking for the specific time slot, this time slot becomes unavailable for the other visitors for that selected date in the current specific calendar.
      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-timeslots/

      You can configure the time slots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one "timerange" (time slots) or "start time" and "end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      Kind Regards.

  10. I purchase your booking plugin and have two questions:

    1. How do I add a terms and conditions checkbox to the booking form where a user can read the rental terms and conditions before booking?

    2. How do I add an upload option to the booking form where a user can upload a copy of their drivers license when booking a rental?

    • Hello.
      1) In the paid versions You can have the links to agree to the terms and conditions at the separate page.

      In the paid versions of Booking Calendar possible to add link near this checkbox in a way like this:

      [checkbox* terms "I accept"] terms and conditions

      2) Booking Calendar does not support the upload or attachments during booking process, yet. Sorry.

      So its does not possible to insert the upload form into the booking form of Booking Calendar plugin.
      If you need that visitor upload some file during booking process, then please configure in the email template (that sending to the visitor, after visitor made the booking) some link to the secret page, where will be exist some form for uploading files.

      For uploading files, please use some other plugin, then just insert into that "secret" page some form for ability to upload file by your visitor.
      Kind Regards.