Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. I try to configure the search functionality on the new version (the same problem was also on the older one).
    I have 9.MultiUser.SingleSite.4.1.2
    the problem is that after searching is done the result page does not show either the title of the resource available or the featured image while the "price" is displayed and also the "book now" button leads to the right resource. The fields in Settings-> Search are the default ones including the [booking_resource_title] and [booking_featured_image] tags
     
    Thanks!

    • Hello.
      Please open the Booking > Settings > Search page and click at the "Clear cache" button. then make test o search again.
      If the issue is exist still, please send the link to the page with search form and screenshot of the Booking > Settings > Search page to the support @ wpbookingcalendar.com

      • thanks for the answer. Indeed the problem was the "reset cache", for the featured image display, but still the title of the resource is not displaying.
        I have noticed that the "search results"  is the title of all resources (i removed the [booking_resource_title] and inserted it again to view the difference)
         
        Thanks!

  2. Hi!
    I have purchased the personal version of your plugin, and have a few questions:
     
    1. Is it possible to rearrange the resource vs calendar feature? I would like to choose the date of reservation first, and then get an option to pick a resource.
    2. Is it possible to have several time slots available each day?
     
    Thanks!

    • Hello.
      1) Sorry, its not possible, because if you are select other resource, the calendar is also will change in the form. The different booking resources have the different instances of the calendars.

      2) The possibility to book for the specific timeslots are possible at the Business Small and Business Medium versions. At these versions you can configure the time slots selections at the Booking > Settings > Fields page
      Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
      If you are wan to upgrade from the Personal to the Business Small/Medium version, so then you can find the upgrade link at the admin panel in the General Booking Settings page at top right side.

      • Thank you for fast response,
         
        Just to confirm:
        If I update to Business Small, I can have time slots for each day (though fixed for all days in the calendar), and the time slot will be marked as booked when a customer sends in a reservation. The day itself will not be marked booked until each time slot is reserved for that day, right?

        • Yes, correct.
          But you will be need to activate the "single day" selection mode at the General Booking Settings page.
          and use the time range shortcode for the time selections, like this:
          Time: [select rangetime "10:00 - 12:00" "12:00 - 14:00" "14:00 - 16:00" "16:00 - 18:00" "18:00 - 20:00" ]
          Please test this at the live demo of the Business Small version: https://bs.wpbookingcalendar.com

          • What cost for upgrade to business small, as I have just purchased personal calendar which I cant use, unfortunelately
            WRF Thomas

            • Hello Thomas,
              Please check your email (may be spam folder), we are send email with special proposition for you.
              Kind regards.

  3. Hello-
    I'm currently running Version 9.Personal.SingleSite.4.0.2. 
    If I click the update for 4.1, will it keep all settings and bookings in good order? I have quite a few css changes. Will those maintain?
     
    Thank You!
    Neil

  4. How can I change the sort order of the Resource Names? Each of my resources starts with a number and should sort in order, but they sort very randomly.

    • Hello,
      right now the booking resources at the Booking > Resources page is sorting by Resource Names but in DESC mode. If you are want to sort in ASC mode, please make this modifications. Please open this file: ../booking/inc/personal.php
      find this code:
      $or_sort = 'title';
      and replace it to this code:
      $or_sort = 'title_asc';

        • Hello,
          ah I see... You are using the Business Large version, at this version the sort of the booking resources by the "priority" key. Please open the Booking > Resources page and set the correct numbers for the "Priority" column

  5. Hi, I was looking to edit the contact form in your booking calendar plugin since that the words moved. I think that the css of the Name, Last Name etc. is linked with the adjustable box. How can I fix this? 
    This happened when I updated your plugin. Looking forward for your help.
     
    Joseph

    • Hello,
      I see the labels above the booking fields in the same line, where is started the form fields. So please clear the browser cache, and then test it again.

      If you are want to make the form fields smaller in your booking form, so then please make this customization.

      Please open this file ../booking/css/client.css

      and add to the bottom of that file this code:

      .booking_form_div textarea, .booking_form_div input, .booking_form_div select{ width:178px; } .booking_form_div p { padding:10px 0 25px; }

  6. There seems to be a bug within the range days selection functionality. I've set the minimum and maximum values to 1 & 365. 'Specific days selections' is blank, 'Start day of range' is 'Any day of week.'
    When testing on the front-end calendar, everything works fine except when trying to select only one day. Clicking a date, then clicking the same date to finalise the range selects 3 days counting forward instead of just the one day.
    I'm using the business large, multisite version.
    Are you able to reproduce the bug?

    • Hello,
      This issue was exist in the version 4.0.2 or older, but it was fixed in the version 4.1 (or newer) version. (You can recheck it at the live demo here )
      What version do you use? If you are using 4.0.2 or older version, you can read about how to get update here.

  7. Hi.
    How can I hide some fields in booking form?
    As an example: user can chooose start time, but can not choose duration time.
    And should not see field "durationtime".
    How can I put somthing like that: (hidden select durationtime), o hidden (select durationtime) ?
    Thanks.

    • Hello,
      You can use something similar to this ( at the Booking > Settings > Fields page ):
      <div style="display:none;">[select durationtime "01:00"]</div>

  8. It does not work sending emails to confirm a reservation. What is the solution?
    Thanks.

  9. My installation of WordPress is installed in a subfolder rather than the root of the domain (/wp/wp-content rather than /wp-content). After updating to 4.1.2 the ajax-loader.gif image and page redirects and notification do not load because they are pointed to the wrong directory. For example, /wp-content/plugins/booking/img/ajax-loader.gif should be /wp/wp-content/plugins/booking/img/ajax-loader.gif because WordPress is installed in the wp folder. How can I change where Booking Calendar is looking for the files?

    • Hello,
      Please recheck that at the WordPress > Settings page the "WordPress Address (URL) and "Site Address (URL)" options was correctly configured (you can check more details about those options at the link below of those options).

      • I checked and the WordPress Address (URL) is entered correctly with the subdirectory. Other parts of the site are functioning correctly. The calendar loads and the captcha image shows and has the correct address. All actions after clicking Send appear to not work, however. Deleting bookings from the admin interface does not work, as well. After confirming the delete, "Updating..." appears at the top of the page along with a broken image icon to ajax-loader.gif, then the booking is not deleted.

        • Hello,
          Please try to make this fix. Please open this file: ../booking/lib/wpdev-booking-class.php
          find this code:
          var wpdev_bk_plugin_url = '<?php echo get_home_url(null, '/wp-content/plugins/'.WPDEV_BK_PLUGIN_DIRNAME ); ?>';
          and replace it to this code:
          var wpdev_bk_plugin_url = '<?php echo get_site_url(null, '/wp-content/plugins/'.WPDEV_BK_PLUGIN_DIRNAME ); ?>';

          Please reply, if its fix issue or not.

  10. Installed your booking plugin into this site here.
    https://trespalmasinnandvillas.com/beachfront-rental/book-reservations-tres-palmas-rincon-pr/
    can't seem to get past step two in the following instructions on your FAQ's.
    Specifically I cannot locate this "general booking settings menu page and at the top of page at field: “URL for bookings edit” "
    Hope you can help!
    Thanks,
    -Peter
    See below for directions followed.
    ---------------------------------------------------------------------
    Configuration of Booking Calendar
    How to configure for visitors editing / canceling their exist bookings or receiving link to payment form?

    1) Firstly please, create new post or page, and insert into content of it this shortcode:

    [bookingedit]

    You can just click at the booking button at edit toolbar and then at popup dialog select second tab for inserting this shortcode or just write manually it. Publish or update this page or post and copy the URL to this page.
    2) Now, open the general booking settings menu page and at the top of page at field: “URL for bookings edit” write the URL to the page from point #1. Save the changes of this settings page.
    3) Open Booking > Settings > Emails page and inside of email templates, where is this possible (you can check it at help section under the each email template), you can use this shortcodes for the inserting links into the email templates, which are sending to the visitors:

    [visitorbookingediturl]
    – inserting link of booking editing by visitor at client side of site,

    [visitorbookingcancelurl]
    – inserting link for booking cancellation by visitor at client side of site,

    [visitorbookingpayurl]
    – inserting link to payment page for visitor at client side of site.

    • Hello,
      Its just first page, when you click at the Settings menu.
      In the Main section there, you have to see this option: "URL to edit bookings".