Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. I have made a custom skin, to change the colours of the header. Unfortunately every time I update this custom skin gets wiped out.
    If I make a copy is it safe to just put back into the folder, or is there a better way to make the changes or do I just have to manually update at each update?

    Thanks
    James

  2. Hallo,

    I like your plugin, it's very useful for my website. I'm thinking to upgrade but I'm not shure.

    At the moment I have a problem. The booking system collect requests and leads but not send the request on my email account like I setted on the setting page.

    To see the request I need to enter on the admin page of my website. I woul like to read the emails on my email account.

    Can you help me?

    Thank you very much

  3. I am running Business Large Site:
    When I am in my booking list or calender overview I can not see the option to search for a key word or name .
    eg A client sends an adjustment email and all I have is her name - where can I search for this?

    • Hello.
      If you do not see some booking details at the Booking Listing or at the Calendar overview page, then probably you was incorrectly configured the "Content of booking fields data" at the Booking > Settings > Fields page.
      For example, if you are having form field like this (at the Booking form):

      <p>First Name (required):<br />[text* firstname] </p>

      Then at the "Content of booking fields data" form at the Booking > Settings > Fields page you need to have this:

      <strong>First Name</strong>:<span class="fieldvalue">[firstname]</span><br/>

      PS Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/
      Kind Regards.

      • Yes I can see their first name in the detail OK but I have to scroll through pages and pages of entries to find them.
        I was wanting to be able to type their first name or last name in a search box to have it show me where in the calender it is. We can take booking 2 years in advance. So are you saying there is not a search function for the data that is in the fields?
        Thank you in advance

        • Hello.
          Its possible in the any paid versions of Booking Calendar.
          You need to open the "Booking Listing" page (in admin panel), then click on "Expand Advanced Filter" icon (its "down" icon at the bottom left side of Filter toolbar). Then you will see the "Keyword" text field, where you can enter your text to search. Click on "Apply" button to refresh search bookings results.
          Kind Regards.

  4. Hi, I'm trying to set "booking calendar business small" for a B&B.
    We tried using "use check in/out time" to display the partially booked days. Using this method the new clients did not book the days when the old customers/clients did check out despite the fact the nights were free.

    We decided to deactivate this option avoiding days partially booked (so users were pushed in selecting from the calendar the real nights of staying).

    Despite that, we noticed that the system still considered the last day as a check out day. Doing that the final price still counted a day less.

    What can we do to display the check out day as free?

    • Hello.
      Unfortunately, if you will not use the "check in/out" times for the booking, then all "selected dates" will be unavailable for the booking by other visitors.
      the only way to use the same date as check in and check out days for the different bookings, is to activate that feature.
      Kind Regards.

      • It's ok that all selected dates will be unavailable for the booking by other visitors.
        But, in this case the check out day will not calculate in the final price.

        For example if I select a reservation for the 12 and 13 of June I'd like to that the system will calculate the price for two nights. It's just if I do a booking from 12 to 14 (3 days 2nights). Actually the system is not working in this way. But it calculate just for one night.

        • Hello.
          Please open the General Booking Settings page and in the cost section instead of the "cost per 1 night" set the "cost per 1 day" then test it.
          Kind Regards.

  5. I would like to setup a special user who will administer the booking calendar but I don't want this user to have full access to the wordpress admin. Is there a specific user level/role I should use for this kind of limited access? I'm running the business small version.

    Thanks

    • Hello.
      You can set the access role to the booking admin pages as "subscriber" at the General Booking Settings page (it's at right side of that page). And then to have that WordPress User with subscriber rights. It's Means that the user will have access to the booking admin panel and have restricted access to the other parts of WordPress admin panel.
      Kind regards.

      • That worked great - thanks. Is it possible to show the time the rental is booked for on partial days when you place the mouse over that date on the calendar?

        • Hello.
          By default booking calendar have to show the booked times in mouse over tooltip, when you mouse over specific partially booked date (day that have some booked timeslosts).
          If you do not see it, then please recheck your page for any JavaScript errors and if someone exist, try to fix it.
          Also please recheck that you do not deactivated loading of bootstrap JavaScript files (you can find this settings at the general booking settings page at Advanced section under the advanced link).
          Kind regards.

          • Thanks - for whatever reason we don't have any javascript errors and the tooltip popups are still not showing up in any browser we test in. Any other ideas we can try?

            Also - it appears I need a bit more functionality and I need to upgrade to the Medium Business plugin. How do I upgrade without losing all of my current settings?

            • Hello.
              1) Probably you was deactivated loading of the BootStrap JS file at the client side of website.

              Please open the General Booking Settings page and in the "Advanced section" please click on the link "+ Show advanced settings of JavaScript loading"

              its will expand the additional options.

              then be sure that this option "Disable Bootstrap loading on Front-End: " was UNCHECKED.

              If its checked, please uncheck it and then click on the "Save" settings button.

              Clear the browser cache and then retest it again.

              2) You can make upgrade to higher versions by using the "Upgrade" link at the top right side of general booking settings page in your admin panel.
              Please check here instruction about upgrade (to be sure in saving previous booking data): https://wpbookingcalendar.com/help/upgrade-from-lower-to-higher-paid-version/

              Kind regards.

              • Is it possible there could be a conflict on the tooltip popup, even though there are no javascript errors? I tried turning the bootstrap option on and off again, but still no tooltips.

                • Hello.
                  Can you send the link to the page, where you are having that issue ?
                  Thank you.

                    • Hello.
                      Its issue exist, because your actual theme is overridden loading of the BootStrap files of Booking Calendar by own script:
                      <script type='text/javascript' src='https://cincinnaticlc.com/wp-content/themes/rebel/js/bootstrap.min.js?ver=4.2.1'></script>
                      And thats why its does not showing.
                      You need to block loading of the "bootstrap.min.js" file of your theme at the page with booking form.
                      Its probabaly in the functions.php or header.php file of your theme. You need to set condition to not load this "bootstrap.min.js" file only at the page with your booking form. Similar to this:
                      if (strpos($_SERVER['REQUEST_URI'], '/facility-rental/') === false) { // Load here Bootstrap of your theme ... }

  6. How can I place both the booking calendar for a resource and the booking form for that resource in the same line on a WordPress page? I assume there is a way for me to do that within the shortcode, but I can't figure out the syntax for that.

    • Hello.

      Its possible in the any paid version of Booking Calendar.

      You can configure it at the Booking > Settings > Fields page (you can use the "2 Columns Form Template"), in a way like this :

      <div style="float:left;margin-right:10px; " > [calendar] </div> <div style="float:left;" > <p>First Name (required):<br />[text* name] </p> <p>Last Name (required):<br />[text* secondname] </p> <p>Email (required):<br />[email* email] </p> <p>Phone:<br />[text phone] </p> <p>Adults: [select visitors class:span1 "1" "2" "3" "4"] Children: [select children class:span1 "0" "1" "2" "3"]</p> </div> <div style="clear:both"> <p>Details:<br /> [textarea details 100x5 class:span6]</p> [captcha] <p>[checkbox* term_and_condition use_label_element "I Accept term and conditions"]</p> <hr/><p>[submit class:btn "Send"] </p> </div>
      Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      Kind regards.

  7. Hi,

    when I put the shortcode [visitorbookingpayurl] two times in the email content. The second shortcode is not converted to a link. Is it normal?

    Exemple of shortcode is use:
    [visitorbookingpayurl url='https://zzzzzzz.com/payment']
    [visitorbookingpayurl url='https://zzzzzzz.com/fr/paiement']

    -------------------

    Other question, it can solve my previous problem. When we accept / refuse a booking / Send payement request, emails are always in English. Even if i put the [lang=fr_FR] shortcode. It's okay when the booking is made in the front-end of WordPress, emails uses the correct language. But in the admin section emails are always in english, even if I change the WPML language for the admin.

    We use WPML plugins for translation

    Thanks
    Francis Chartrand

    • Hello.
      1) Yes its normal its convert link only one time.
      2) You need to switch your admin panel to the specific language and then approve or decline the booking, and the email have to be sent in the language, that you set as active for the admin panel. Please retest it. Also please be sure that you correctly configured email in several languages. Here is instruction: https://wpbookingcalendar.com/faq/several-languages/
      Kind Regards.

      • It's working when we change the current user language!

        It could be nice to have an option to choose the email language, when we make an operation on a booking (edit, reject, approve, etc...)

        Thanks for the support!

        • Hello.
          I will add this feature to the TODO list for future updates.
          Kind Regards.

  8. Hello,
    I'm working on this dog walking service website: https://sassypawsdogwalking.com/temp/bookings/ I'm using the "small business" plugin and I'd like to be able to change the units for pricing from hours to visits. How can I do that?
    Also, is it possible to combine two different units in one calendar? some services my client offers, are billed by the hour (pet transportation) and others are billed by the visit (pet sitting, dog walking, puppy care). Any help would be appreciated. If you need the order number, please let me know.

    • Hello.
      1) Unfortunately its does not possible to set the cost "per visit" in the actual versions. You can set the cost per day / per night / per hour/ or fixed cost. SO most close for your situation is "fixed cost".
      Also in the Booking Calendar Business Medium and higher versions possible to set additional cost, that will depend from the selections of the options in selectboxes or checkboxes, that also can be useful in your case. Please read more here: https://wpbookingcalendar.com/overview/#additional-cost
      2) Its does not possible to set the different cost unit for the different booking resources, sorry.
      Kind Regards.

  9. Hi

    All my Booking navigation links are missing from the wordpress control panel. The only link that is there is 'Booking' and this takes you to 'Booking Resources' ....wp-admin/admin.php?page=booking.bs.5.3.1/wpdev-booking.phpwpdev-booking-resources

    The only links that are there are Booking (main item) and Bookings. Add a booking, Resources and Settings are not there.

    Can you help..

    Thanks

    Scott

    • Hello.
      Probably you are logged in as not "admin user" And previously you was set the different "user role access" for the booking menu pages. Thats why you do not have access to those menu pages.
      1) Please update firstly your version to the latest update 5.4.1
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/
      2) Then log in as admin user to your admin panel. Open the General Booking Settings page and at the right side of that page for the section "User permissions for plugin menu pages" please set correct admin roles". Then click on the "Save changes" button to update these changes. Even if you are having there correct user roles, please click on the "Save changes" button to re-update settings.
      Then test it.
      Kind Regards.

      • Hi

        I cannot get to the General Booking Settings page as i cannot access “You do not have sufficient permissions to access this page”. I am afraid to perform this install as i cannot got to the tick box ‘Delete booking data during uninstall’.

        in my plugin directory i have 2 directories for this plugin. bookings and bookings.bs.5.3.1 i assume the bookings on is the intial free one i installed. do i delete both of them during a new install?

        I am main admin, nothing has changed there.

        Ref: – open firstly the General Booking Settings menu page of Booking Calendar admin panel, and at the right side of the page recheck that this option “Delete booking data during uninstall” is turned Off (unchecked), otherwise all your booking data during deactivation will be deleted;

        • Hello.
          1) Basically the Booking Calendar Free version must be in the “booking” folder. If you have “bookings” folder, then its some other booking plugin, not our.
          2) Yes, please delete the “bookings.bs.5.3.1″ folder. Then install latest update 5.4.1 and then try to test it again.
          Kind Regards.

  10. Hi there, I have some questions if you could possibly help?

    • Is it possible to only show availability not show the prices per night on the calendar on our website? I saw you can tick and un-tick various options within settings.

    • I couldn’t work out how the price/cost section works in wpbookingcalendar.com – i.e. would we just enter guest prices per night and that’s it? Or does it allow us to enter a price and add a mark up to that price. The first option would be fine but I just didn’t understand what I was looking at.

    • There is an Owner Login – it shows bookings and prices – is it showing Guest Prices that guest see on our website or something else?

    • Can we ask the the villa owner to log in and block off dates that they have booked elsewhere so we wouldn’t have to do it ourselves?

    • It looks like villa owners would be able to make changes to bookings and email guests – we wouldn’t want this – could we configure it so that they can only look at the information and block off dates they have booked themselves in the calendar?

    Many thanks, SL

    • Hello.
      1) Yes, you can deactivate showing of the cost in mouseover tooltip at the General Booking Settings page in "Calendar section" by unchecking: "Showing cost in tooltip" option.
      2) Its depend from the versions of Booking Calendar.
      In the Booking Calendar Business Small version possible only to set different costs for resources. And in settings you can define type of this cost: cost per day / per night / per hour or fixed cost.
      In the Booking Calendar Business Medium and higher versions possible to define more advanced costs. Please check more here: https://wpbookingcalendar.com/overview/#rates
      and here: https://wpbookingcalendar.com/overview/#valuation-days
      and here: https://wpbookingcalendar.com/overview/#additional-cost

      3) "Owner login" - did you mean its in the Booking Calendar MultiUser version? If yes, then please check here: https://wpbookingcalendar.com/overview/#booking-admin-panels

      4) Yes, its possible in the Booking Calendar MultiUser version. Please check info about this in the point #3

      5) Please check firstly this info: https://wpbookingcalendar.com/faq/multiuser-version-init-config/
      You can log in as "super booking admin" user, then open the General Booking Settings page and set "user permissions for plugin menu pages" for the "Settings" page as "Administrator". Then you need to be sure that all your "regular booking users" have the lower user roles. And because of that they do not see the Booking > Settings page.

      Kind Regards.