Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi team,
    I buy a Personal SingleSite 5.4.2.
    I would like to choose only certain dates for a reservation for a period of the year. Is it possible?
    The dates in question may be bookées several times.
    Thank you for your help.
    David

    • Hello.
      1) the ability to set only specific dates as available for the specific seasons during a year is available in the Booking Calendar Business Medium and higher versions. Please read more about this feature here: https://wpbookingcalendar.com/overview/#availability

      2) Please read firstly the general instruction about usage of paid versions of Booking Calendar: https://wpbookingcalendar.com/faq/general-usage-instruction/

      If you need to make the specific number of bookings per day(s) in the same calendar, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please check more here: https://wpbookingcalendar.com/overview/#capacity
      At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation). Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/

      3) You can make upgrade to higher versions by clicking on the "Upgrade" link at the top right side of General Booking Settings page in your admin panel.

      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.
      Kind Regards.

  2. Hi,

    I have set up the Google Calendar sync as instructed, but it is not pulling anything through.

    • Hello
      1) firstly please note, Booking Calendar support only import of Google Calendar Events into the bookings. It's does not support export of bookings to google calendar events (not 2 sides) sync,yet. Info about this you can find at the Settings page.

      2) If you still have an issue with importing events into bookings to the Google Calendar, please recheck one more time each step from the configuration instruction. Probably you was missed some step or do not configured something correctly.
      Kind regards.

      • this looks like it could be perfect for me... i am super surprised there is no way to test / identify what credentials in the event import works? i have the info, followed your steps several times and i don't get any errors. i am trying to figure out if its connected at all, how to trouble shoot, the lack of reaction to any variable i input is making me think something else isn't turned on right on my side or ? is the general way to test is to go to the bookings and click refresh?

        • Hello.
          Firstly please check that you are have some events in the Google calendar that relative to some of your booking resources, before today date (may be you just do not have there events). Then please recheck that these events was not imported already as bookings.
          Then open the Booking Listing page, click on the "Import" button at the "Actions" tab and configure correctly parameters in the popup window, check the results.
          Kind regards.

  3. Hi there,

    I'm trying to export all the bookings that have been made, and I have clicked on 'Export all' but only one booking gets exported. I have even made sure no filters are on, can you please advise?

    Thanks!
    Lily

    • Hello.
      1) Firstly please recheck that you do not selected any bookings at Booking Listing page, otherwise only selected bookings will be export.

      2) Also please, reconfigure the filters parameters at the Filter tab to show all bookings. For example, please set showing "All dates" instead of the current dates, and select all bookings, instead of pending bookings, etc... Then click on the "Apply" button" to refresh the booking listing. And after this, click on "Export All" button for exporting these bookings (that you can see in the listing) to the CSV file.
      Kind Regards.

      • Thanks for that information, and I have tried that and it still does not work.
        It only provides me with one booking, any other suggestion?

        Thanks,
        Lily

        • Hello.
          Can you send screenshots of the Booking Listing page, before you clicked on the "Export All" button, and screenshot of the exporting booking data ?
          Please send it to the support @ wpbookingcalendar.com
          Kind Regards.

  4. Hello! Is it possible to exclude a particular day of the week as a start date? In this case, one of the perimeters is that while reservations may include Saturdays, they may never BEGIN on a Saturday. I tried this:
    {select-day condition="weekday" for="6" value="0"}
    ...but it only had the same effect as this:
    {select-day condition="weekday" for="6" value="1"}

    ...any suggestions?

    • Hello.
      You can define it at the General Booking Settings page in Calendar section.
      Please activate the range days selection mode using 2 mouse clicks (or 1 mouse click), and then for the "Start day of range" select "Specific day of week" and select week days, where you need to start days selection.
      You do not need to configure this in the "options" parameter of booking calendar shortcode.
      Kind Regards.

      • Changing the settings in the way you specified seemed to work. Later, however, I realized that while Saturdays no longer highlight when selected, they are still registered if selected twice.

        In other words, if I select Saturday once, I receive a "select date range" error. But if I click a second time, BC will go ahead and allow me to make a single Saturday reservation, even though Saturdays are not supposed to be selectable as a start day.

        You can try it yourself here: https://www.kingswoodcampsite.org/reservations/overlook-far-booking/

        Is there another setting somewhere that could be creating a conflict?

        • Hello.
          Please try to update your version update 5.3 to the latest update 5.4.2
          You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

          If you still will have this issue after update, please send screenshot of your configuration of General Booking Settings page and your booking shortcode, that you are using at that page.
          Kind Regards.

            • Hello.
              I think you are having some configuration in the "option" parameter at the shortcode on this page https://www.kingswoodcampsite.org/reservations/overlook-far-booking/ This option parameter can override the number of days selection from the general booking setting page in "Calendar section". Please recheck it, and remove the option parameter from the shortcode. Then retest it again.

              Also did you make any customization of the source code of plugin ?
              Kind Regards.

              • Here are the options specified in the page's shortcode:

                [booking type=8 form_type='equipped-campsite' nummonths=3 options='
                {select-day condition="weekday" for="0" value="1,2,3,4,5,7,8,9,10,11,12,14"}
                {select-day condition="weekday" for="1" value="1,2,3,4,6,7,8,9,10,11,13,14"}
                {select-day condition="weekday" for="2" value="1,2,3,5,6,7,8,9,10,12,13,14"}
                {select-day condition="weekday" for="3" value="1,2,4,5,6,7,8,9,11,12,13,14"}
                {select-day condition="weekday" for="4" value="1,3,4,5,6,7,8,10,11,12,13,14"}
                {select-day condition="weekday" for="5" value="3,4,5,6,7,9,10,11,12,13,14"}
                ' startmonth='2015-06']

                ...please tell me where you think the problem is.

                There have been no modifications to the plugin's source code.

                Thanks!

                • Hello.
                  Please note, if you just do not need to use the "Saturday" as start day of days selection , then you just need to configure it at the General Booking Settings page. Thats all.
                  In the booking shortcode you do not need to have the "options" parameter, so your shortcode have too look like this:
                  [booking type=8 form_type='equipped-campsite' nummonths=3]
                  Kind Regards.

                  • The requirements are more complex than that. Certain conditions apply depending on the start day; for example, if a reservation starts on Friday, it must also include Saturday and Sunday as well. Hence the option perimeters, which I believe are the only way of setting those conditions.

                    With that in mind, how can I ensure that Saturday is unavailable as a start day?

                    • Hello.
                      Try this:
                      [booking type=8 form_type='equipped-campsite' nummonths=3 options='{select-day condition="weekday" for="5" value="3-14"}']

                      Please write this shortcode manually (do not use copy/paste, because its possible that symbols ' and " will be copied incorrectly).
                      Kind Regards.

                    • Changing the option value as specified didn't make a difference, and I'm not sure why it would.

                      As you can see from the option values I've copied, the idea is that if a visitor selects Friday as a start day, he or she must book 3 days or more...but can't book the following Saturday unless Sunday is booked as well. Hence 3-7, 9-14.

                      This is because Saturday ought to be unavailable as a check-in or check-out day. A user should simply be unable to complete a reservation in which Saturday is a start day, and should be unable to reserve a single Saturday. It seems that this is what the Start Days setting is meant to do--but if that's the case, it isn't working.

                      It's worth noting that in only breaks in instances when the Friday rules can't apply. For example, take a look at this calendar: https://www.kingswoodcampsite.org/wp-content/uploads/cove-right-calendar.png ...
                      If I select June 27, it will follow the shortcode options and only let me book 3 or more days. But if I select July 11, it will allow me to select Saturday by itself because the following day is unavailable.

                      In this case, it seems to me that July 11 should simply be unselectable as a start day--the setting should be maintained because there are no conflicting shortcode rules for Saturdays. Right?

                    • Hello.
                      Yes, you are right. Its seems like an issue...
                      Please try to make this fix.
                      Please open this file ../{Booking Calendar Folder}/inc/js/biz_s.js

                      then find this code:

                      if ( is_this_day_booked(bk_type, td_class, (i)) ) { inst.dates=[]; jQuery.datepick._updateDatepick(inst); return false; // check if day is booked }

                      and replace it to this code:

                      if ( is_this_day_booked(bk_type, td_class, (i)) ) { // Unselect all dates and set properties of Datepick jQuery('#date_booking' + bk_type).val(''); //FixIn: 5.4.3 inst.stayOpen = false; //FixIn: 5.4.3 inst.dates=[]; jQuery.datepick._updateDatepick(inst); return false; // check if day is booked }

                    • That fix worked! I'm so glad to finally have this resolved. Thank you.

  5. Yesterday I bought the BC Business Small (1 site usage)
    I can install it in my Word Press what can I do
    can some body help me please

      • Hello.
        We was replying to your email that you was sent.
        Here is copy:
        -----
        1) Did you try to install it at the multisite WordPress environment ? If yes, did you make the network activation of the Booking Calendar plugin or make single activation of the Booking Calendar plugin for the each sub-site? You should not make the network activation. Please activate the Booking Calendar plugin separately for the each subsite.

        2) Otherwise, please be sure that you open your website as you configured it at your web settings, for example make activation on https://server.com instead of https://www.server.com if the domain of your website by default configured without www

        Try to reinstall it from the beginning by using this instruction https://wpbookingcalendar.com/help/upgrade-from-free-to-paid-version/ and above suggestions.
        ----

        If you still have an issue, please send screenshot of the WordPress > Plugins page, before you clicking on the "Activate" link and screenshot of the issue, that you are having. Please send these screenshots to the support @ wpbookingcalendar.com
        Kind regards.

  6. Hi, I love your booking calendar. I have a question though....once someone books a day on my calendar, that particular day shows as pending. If I approve the booking, the day shows as unavailable. Is there a way to show availability for the particular day, even when there are bookings?

    Here's my website https://kurtiousmoving.com/
    For example, June 5, 6, 11 are in yellow and red, but are not available to be booked.
    It would be great if they showed as available.
    Thanks so much in advance!

  7. Hi there,
    I am thinking of buying the small business version.
    Is there a way I can have particular prices on particular days in this version?..
    If so, how would the process be done.. I would like to try this in the demo and then purchase it.

    Kindest Regards,
    Yameen Nasyr

  8. Hello,

    I have an issue with your plugin. I am trying to change some costs in Advanced cost of resources. I insert fixed cost in some fileds and I save the changes. However, When I go to check if there is all Ok, I see that the system hasn't save any change and it is all at 100% by default. What is the problem?

    Thank you.

    Current version:
    Version: Business Large SingleSite 5.4.2
    Type: Business Large
    Used for: 1 website
    Release date: 25.05.2015

    • Hello.
      Please open the Booking > Settings > Fields page, and recheck that you do not use some non standard symbols in the form fields names or options, like umlauts or "%" or "`", etc... So clean-up the form fields, save the changes and then go to the Booking > Resources > Advanced cost page and configure your additional cost.
      Kind Regards.

      • Hi,

        I don't have any special character. I've tried with standard fields in Standard form and it is the same issue.

        Regards,

        • Did you recheck each "custom form" at the Booking > Settings > Fields page ? Because its possible even if you have that symbol in one any custom booking form.
          Kind Regards.

          • Hi,

            I've checked all my custom forms and I don't see any special character. I've tested to change some value from each form and I've just detected that on the first 10 custom forms works properly. On 11th form I have the issue and all others below. This is the code for this custom form:

            [lang=en_US]
            [calendar]

            Date: [selected_short_timedates_hint]
            Total: [cost_hint]
            Tax included

            Time:[select* rangetime "10:00 - 11:00@@10:00 - 11:00" "11:00 - 12:00@@11:00 - 12:00" "13:00 - 14:00@@13:00 - 14:00" "15:00 - 16:00@@15:00 - 16:00" "16:00 - 17:00@@16:00 - 17:00" "17:00 - 18:00@@17:00 - 18:00" "18:00 - 19:00@@18:00 - 19:00"]
            Adults: [select pax class:span1 "1" "2"]
            Name & Lastname (required) :[text* name]
            Email (required):[email* email]
            Phone:[text phone]
            Country: [country]
            Agency: [text agency]
            Contact: [text contacto]
            Voucher: [text voucher]
            For online payments only are valid VISA and Paypal
            Payment: [select payment class:span1 "VISA" "Paypal" "Transfer" "Cash"]
            Coupon: [coupon discount]
            Details: [textarea details]
            [checkbox present use_label_element "It is a present"]
            [checkbox* term_and_condition use_label_element "Accept terms & conditions"]
            [captcha]
            [submit class:btn "Send"]

            [lang=es_ES]
            [calendar]

            Fechas: [selected_short_timedates_hint]
            Total Reserva: [additional_cost_hint]
            IVA incluido

            Horario:[select* rangetime "10:00 - 11:00@@10:00 - 11:00" "11:00 - 12:00@@11:00 - 12:00" "13:00 - 14:00@@13:00 - 14:00" "15:00 - 16:00@@15:00 - 16:00" "16:00 - 17:00@@16:00 - 17:00" "17:00 - 18:00@@17:00 - 18:00" "18:00 - 19:00@@18:00 - 19:00"]
            Adultos: [select pax class:span1 "1" "2"]
            Nombre y Apellidos (obligatorio) :[text* name]
            Email (obligatorio):[email* email]
            Teléfono:[text phone]
            País: [country]
            Agencia: [text agency]
            Contacto: [text contacto]
            Voucher: [text voucher]
            Para pagos online solo VISA y Paypal
            Método de pago: [select payment class:span1 "VISA" "Paypal" "Transfer" "Cash"]
            Cupón: [coupon discount]
            Detalles: [textarea details]
            [checkbox present use_label_element "Es un regalo"]
            [checkbox* term_and_condition use_label_element "Acepto los términos y condiciones"]
            [captcha]
            [submit class:btn "Enviar"]

            [lang=fr_FR]
            [calendar]

            Dates: [selected_short_timedates_hint]
            Resérve Totale: [additional_cost_hint]
            Taxes incluses

            Calendrier:[select* rangetime "10:00 - 11:00@@10:00 - 11:00" "11:00 - 12:00@@11:00 - 12:00" "13:00 - 14:00@@13:00 - 14:00" "15:00 - 16:00@@15:00 - 16:00" "16:00 - 17:00@@16:00 - 17:00" "17:00 - 18:00@@17:00 - 18:00" "18:00 - 19:00@@18:00 - 19:00"]
            Adults: [select pax class:span1 "1" "2"]
            Nom & Prenom (obligatoire) :[text* name]
            Email (obligatoire):[email* email]
            Télephone:[text phone]
            Pays: [country]
            Agence: [text agency]
            Contact: [text contacto]
            Voucher: [text voucher]
            Pour les paiements en ligne ne sont VISA valide et Paypal
            Paiement: [select payment class:span1 "VISA" "Paypal" "Transfer" "Cash"]
            Coupon: [coupon discount]
            Détails: [textarea details]
            [checkbox present use_label_element "Ce est un présent"]
            [checkbox* term_and_condition use_label_element "Je accepte les termes et conditions"]
            [captcha]
            [submit class:btn "Envoyer"]

            By the way, is there any issue limit of custom forms? It is strange that the first ten works correctly and the last others not.

            Thank you.

            • Hello.
              Because you are having the several languages, and its means that have the several elements with the same names, then please change the values only for the elemtns
              at the bottom of the Booking > Resources > Advanced cost page.
              Please select your custom form, and then edit the values for the fields: rangetime, pax, payment, term_and_condition starting from the bottom.

              If you just change the cost for the top elements, and do not change the bottom elements, then the bottom elements with the same name will override values for the top elements with the same names.

              Kind Regards.

              • I'm sorry, but it doesn't work.
                By the way, I have a custom form only in english and it is the same issue.

                Any ideas?

                Thank you.

                • Hello.
                  In your example you are having these sections:[lang=en_US], [lang=es_ES], [lang=fr_FR]
                  Each section have the same fields with the same names, thats why you was need to change the values of advanced costs for the bottom section [lang=fr_FR]...

                  Try to delete the custom booking form, where you are having issue (may be one form before, where this issue is starting to appear). And then start create new custom form(s) from beginning. Please start it only from English text and then add other languages section.
                  We need to find the reason of this issue, and then we can fix it.
                  Kind Regards.

                  • I've created all forms again with other name but with the same information and it is working fine.

  9. Ver 5.4.2

    In the free version i'd like to book a date 4 times then show it as unavailable.

    AFAIK you can show it booked after one or the alternative is accept unlimited bookings.

    An intermediate step would be all i need.

    Thank you

    • Hello.
      If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation).
      Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/
      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.
      Kind Regards.

  10. Hello,

    When I go to Add booking, it appears by default the first resource selected. However, It doesn't show the correct information, for example, cost. If I choose other resource and I choose again the first one, it appears correctly all information. Can I do something to fix that by default appears the right information?

    Thank you.

    Current version:
    Version: Business Large SingleSite 5.4.2
    Type: Business Large
    Used for: 1 website
    Release date: 25.05.2015

    • Hello.
      1) Please be sure that you selected correct default form for your booking resource(s) at the Booking > Resources page.
      2) Also please select your default booking resource, that have to open firstly at the General Booking Settings page in Booking Listing section.
      If the issue still will exist, please send screenshots of this issue and your 2 settings pages to the support @ wpbookingcalendar.com
      Kind Regards.