Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi, I use your plugin booking calendar and I find it very useful and very good. I only have a problem, I have a black background in my site, so I can't see the text above the field. How can I change the text color to white?

    Thanks in advance

    Marco

  2. I've created four parent resources, two of which have children.

    When the calendar/reservations page opens, there is a drop-down menu that displays not only the four parents but each child like -7, -15, etc.

    How do I hide the children so that they don't show up on the drop-down calendar menu?

    • Hello.
      First resource in that list (at the Add Booking page) relative to the "parent resource" - it's mean that you can see the availbaility on specific date.
      Second resource in that list relate to the "child resource" (it's because the parent resource is also counting in availbaility/capacity).
      Please read more here: https://wpbookingcalendar.com/help/booking-resource/

  3. Bonjour,
    Le site, en cours d'élaboration est créé avec la dernière version de WordPress, et le thème Hueman.
    Je viens d'installer le plugin gratuit "calendrier de réservation" gratuit, ce qui m'empêche d'avoir accès à toutes les pages du site pour les modifier. Je souhaite donc désinstaller ce "calendrier de réservation" mais impossible de revenir à la liste des extensions installées pour le désinstaller.
    Merci de m'indiquer comment désinstaller le plugin étant donné que la page "extensions installer" est toujours blanche.
    Bien cordialement.
    Victor amata

    • Hello.
      Its seems like some Error appear at the server. Most probably there are not enough memory for finish of plugin activation at your website server.

      To uninstall plugin, if you do not have access to the WordPress admin panel, please delete the "booking" plugin folder form the ../plugins/ folder at your server.

      You need to open the ../wp-content/plugins/ folder by using FTP (for example by using the FAR manager or any other FTP client), and then delete the "booking" folder.

      Its will delete the plugin folder and un-install plugin. If you will have any difficulties with access to this folder by FTP, please contact your server administrator or support of hosting company.

      P.S. If you will want in future to install and use Booking Calendar, please check the error.log file at your server to detect the reason of that issue. Then we will be able to solve this issue for you be able to use plugin at your website.

      Kind Regards.

  4. Good morning,

    Would it be possible when I select a day in calendar it puts the focus on the next field? On mobile screens are very usefull.

    Thank you.

    • Hello.
      In actual versions its does not possible. But I will add this feature to the TODO list.
      Kind Regards.

  5. Hello,

    I found a bug in: 9.Business.Medium.SingleSite.5.1.3. When i update the cost in an existing reservation and then change something in the reservation (like the telephone number), the cost jumps back to the original cost. Is there a fix for this?

    Thanks!

    • Hello.
      The cost is recalculated each time during editing of the booking.
      But you can use in the booking form at the Booking > Settings > Fields page this shortcode:

      [cost_corrections]

      This field is visible only in Admin Panel at Add booking page. Use this field for correcting the cost during adding new booking.
      Its means that you can enter there old cost or enter any other cost of the booking to be saved.
      Kind Regards.

      • This is very helpful but the costs still change when i edit a booking, so this is more like a workaround.

        In addition i checked the box "Check this box to send copy of this email to Admin" at the modified email settings, but when i edit the booking and uncheck the box to send it to the customer the admin doesn't recieve a mail.

        • Hello.
          Relative to have in the cost correction form field, old booking cost, please make this fix.

          Please open this file ../{Booking Calendar Folder}/inc/biz_m.php

          then find this code:

                      $my_form =  '<div id="show_edit_cost_fields"><p><div class="legendspan">'.__('Standard booking resource cost','wpdev-booking') . ':</div> '. '<input type="text" disabled="disabled" value="'.$this->get_standard_cost_for_bk_resource($bk_type).'" id="standard_bk_cost'.$bk_type.'"  name="standard_bk_cost'.$bk_type.'" /></p>';
                      $my_form .= '<p><div class="legendspan">'.__('Total booking resource cost','wpdev-booking') . ':</div>  '. '<input type="text" value="0" id="total_bk_cost'.$bk_type.'"  name="total_bk_cost'.$bk_type.'" /></p>';
                      $my_form .= '<script type="text/javascript">jQuery(document).ready( function(){ if(typeof( showCostHintInsideBkForm ) == "function") { show_cost_init=setTimeout(function(){ showCostHintInsideBkForm('.$bk_type.'); },2500);  } });</script></div>';
          

          and replace it to this code:

                      $my_form =  '<div id="show_edit_cost_fields"><p><div class="legendspan">'.__('Standard booking resource cost','wpdev-booking') . ':</div> '. '<input type="text" disabled="disabled" value="'.$this->get_standard_cost_for_bk_resource($bk_type).'" id="standard_bk_cost'.$bk_type.'"  name="standard_bk_cost'.$bk_type.'" /></p>';
                      $my_form .= '<p><div class="legendspan">'.__('Total booking resource cost','wpdev-booking') . ':</div>  '. '<input type="text" value="0" id="total_bk_cost'.$bk_type.'"  name="total_bk_cost'.$bk_type.'" /></p>';            
          
                      if ( strpos($_SERVER['REQUEST_URI'],'booking_hash')!==false ) {
                          $my_form .= '<script type="text/javascript">jQuery(document).ready( function(){ ';                
                          if (isset($_GET['booking_hash'])) {
                              $my_booking_id_type = apply_bk_filter('wpdev_booking_get_hash_to_id',false, $_GET['booking_hash'] );
                              if ($my_booking_id_type !== false) {
                                  $booking_id = $my_booking_id_type[0];  
                                  $cost = apply_bk_filter('get_booking_cost_from_db', '', $booking_id);                        
                                  $my_form .= ' jQuery("#total_bk_cost'.$bk_type.'").val("'.$cost.'") ';
                              }
                          }
                          $my_form .= '});</script></div>';
                      } else 
                          $my_form .= '<script type="text/javascript">jQuery(document).ready( function(){ if(typeof( showCostHintInsideBkForm ) == "function") { show_cost_init=setTimeout(function(){ showCostHintInsideBkForm('.$bk_type.'); },2500);  } });</script></div>';
          

          2) then find this code:

                        if (document.getElementById('total_bk_cost<?php echo $_POST['bk_type']; ?>') != null) {
                          document.getElementById('total_bk_cost<?php echo $_POST['bk_type']; ?>' ).value = '<?php echo  $summ_total_orig; ?>';                    
                        }
          

          and replace it to this code:

                        if (document.getElementById('total_bk_cost<?php echo $_POST['bk_type']; ?>') != null) {
                          if ( jQuery('#total_bk_cost<?php echo $_POST['bk_type']; ?>').val() == 0 )  
                              document.getElementById('total_bk_cost<?php echo $_POST['bk_type']; ?>' ).value = '<?php echo  $summ_total_orig; ?>';                    
                        }
          

          Kind Regards.

        • Relative to the "Check this box to send copy of this email to Admin" issue.
          Yes, if you uncheck this option, then the visitor does not receive the email and as result "admin" also does not receive this email, because for the admin its copy of email that sending to the visitor. And because visitor does not receive the email, admin also does not receive this email.
          Kind Regards.

  6. Hi there,
    I am using the Booking Calendar and Form Fields on each of my villa posts and I can see it is shown vertically, in one column. Is it possible to have it in multiple columns so it can be spread across the page horizontally instead?

    Thanks, SL

    • Hello.
      In the paid versions of Booking Calendar you can configure any structure of the booking form at the Booking > Settings > Fields page.
      You can use CSS and HTML tags for showing booking fields in several columns.
      For example to show the calendar in one column and form fields in other column, please use this configuration:

      <div style="float:left;margin-right:10px;   " >  [calendar]  </div> 
      <div style="float:left;" > 
           <p>First Name (required):[text* name] </p> 
           <p>Last Name (required):[text* secondname] </p> 
           <p>Email (required):[email* email] </p> 
           <p>Phone:[text phone] </p> 
           <p>Adults:  [select visitors class:span1 "1" "2" "3" "4"]  Children: [select children class:span1 "0" "1" "2" "3"]</p> 
      </div> 
      <div  style="clear:both"> 
           <p>Details: [textarea details 100x5 class:span6]</p> 
            [captcha]
           <p>[checkbox* term_and_condition use_label_element "I Accept term and conditions"]</p> 
           <hr/><p>[submit class:btn "Send"] </p> 
      </div> 
      

      If you wan some other configurations, just reconfigure HTML structure of the booking form.
      If you will need some other help, please explain more detail, what exactly config do you need.

      Again, please note, this configurations possible only in the paid versions of Booking Calendar.
      Kind Regards.

  7. I cannot configure the software to add an additional cost for visitors.

    At Resources>Advanced Costs I set $15 for each additional visitor cost.

    And the terms and conditions at 100%.

    The website correctly displays the original price of a room but does not add the additional cost for visitors.

    Is a shortcode needed? If so, what?

    If no shortcode isneeded, what can I do?

    • Hello.
      Probably you was not saved correctly additional cost. Please be sure that you saved additional cost as 15
      and not as $15
      If you still will have this issue, please send screenshot of configurations from the Booking > Resources > Advanced cost page and link to the page with that booking form to the support @ wpbookingcalendar.com
      Kind Regards.

  8. Hi,

    I'm trying to find out how to fix or at least disable the email validation of bookings because it does not work (valid emails like test+something@gmail.com aren't accepted).

    Is that possible? If so, how?

    .b

    • Hello.
      The "+" symbol does not allow in the emails.
      If you wan to allow it, please make this fix.
      Please open this file ../{Booking Calendar Folder}/js/client.js

      then find this code:

                  // Validation Check --- Email correct filling field
                  if ( element.className.indexOf('wpdev-validates-as-email') !== -1 ){                
                      var reg = /^([A-Za-z0-9_\-\.])+\@([A-Za-z0-9_\-\.])+\.([A-Za-z]{2,})$/;
                      if ( inp_value != '' )
                          if(reg.test(inp_value) == false) {showErrorMessage( element , message_verif_emeil);return;}
                  }
      

      and replace it to this code:

                  // Validation Check --- Email correct filling field
                  if ( element.className.indexOf('wpdev-validates-as-email') !== -1 ){                
                      var reg = /^([A-Za-z0-9_\-\.\+])+\@([A-Za-z0-9_\-\.])+\.([A-Za-z]{2,})$/;
                      if ( inp_value != '' )
                          if(reg.test(inp_value) == false) {showErrorMessage( element , message_verif_emeil);return;}
                  }
      
  9. Hi there,
    I would like to add additional parameters to the 'Search Availability Widget' - Please could you tell me how and where I can do this? (Multi-user version)
    Thanks, SL

  10. Hi,

    We are having problems with the installation of the booking system.

    The inquiry comes through when booked on a mobile phone but not on a PC or laptop.
    Is it possible to fix this?

    Thanks

    Derek

    • Hello.
      Please send the link to the page, where you are having the issue with Booking Calendar.
      Please explain what exactly issue do you have.
      Thank you.

        • Hello.
          1) So are you having issue that you do not see the bookings at the front end ? Did you see these bookings at the admin panel at back end ?

          2) If you do not see the booked dates in calendar at the front-end, please open the General Booking Settings page and in the "Advanced section", please be sure that you have not activated this option: "Allow unlimited bookings per same day(s):". This option must be unchecked. If its checked, please uncheck it and update the settings.

          If you still will have this issue, please recheck for the any cache plugins, like "WP Super Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

          3) If you still have this issue. Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
          If its not help, please deactivate your active theme and active the default wordpress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

          Kind Regards.