Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi,

    I am shortly needing to upgrade WordPress to 3.5. Would you be able to tell me which files have changed between Version 9.Business.Large.SingleSite.4.0.1 and 4.0.2 - as I have modified a large proportion of the original 4.0.1 version for my clients needs?

    Also, can you send me the 4.0.2 update please?

    Thanks,

    Adam. 

  2. Hi,

    I've purchased the Multiuser version recently (using v4.0.2 ) and have found a breaking bug.

    When using WordPress' search functionality the search results page breaks because the "datepick" CSS and JS are appended to the beginning of the <head> tag. This is trying to run a jQuery function before jQuery is loaded.

    Most browsers ignore this however it happens to break my site on IE9 because it forces Quirks mode, but the code is erroneous anyway as it should not be added to the top of the head tag.

    Is there a quick fix for this? And can you add the fix into the next version please.

    Thanks. 

    • Hello.
      If your theme is used the direct loading of the jQuery script. Please disable it, and then Booking Calendar will load the jQuery of the WordPress installation in correct place. If the issue is still will exist, please send the link to the page with this issue.
      Regards.

      • Hi,

        jQuery on the theme is enqueued correctly. The issue only seems to be present on the search results page.

        Pastebin of page source: https://pastebin.com/xkfK8htR
        URL of error page: https://tiny.cc/jvtfsw (view source to see error)

        Thanks. 

        • Hello,

          Yes its wrong and have not to  be so.

          That  code as the search form  have to be at  the place, where you are insert the [bookingsearch] shortcode.

          Where at  the page you are insert  this shortcode ? Did you make any modifications of the plugin ?

          Its seems like your theme or some other plugin is overwrite the content of the page and thats why its appear so. Can  you deactivate one by one your active plugins to check  the reason  of this issue. If its not help, please try to deactivate the actual  them  and activate the default one. Just need to find the reason  of this issue.

           

          • Hi,

            You are correct; a plugin I have active (Relevanssi) is running all the shortcodes it finds in posts before returning search results - this forces your plugin to load the calendar css/js despite there being no calendar on the page.

            Sorry for the confusion and thanks for the quick replies.

            (I have amended the search plugins functionality to prevent this)

            Regards. 

  3. Hello,

    Αfter hitting the “booking” button (submitting the form), the amount for payment and the payment options are displayed. Is there any change to display the costs (original, additional, total), calculated before, during the dates & additional costs selections?

    I manage so far to display the date range (first day - last day) of the booking, by using the $booking_days_new_string in my code (by splitting the string and choosing the first and last entry), but I want also to display the costs for review, before the user hits the final payment button (PayPal in my case)!

    Furthermore is there any way to give him the change to review his booking, by displaying the Booking editing link (the link send by email)?

    Thanks!

    • Hello.
      1) You can use these shortcodes at the Booking > Settings > Fields page to showing the costs directly in the booking form, before you click on the "Send button" and payment form will appear.
      [cost_hint] - show cost hint for full booking in real time, depends from selection of days and form elements. Example: <div style="text-align:left;line-height:28px;"><p>The full cost for payment: [cost_hint]</p></div>
      [original_cost_hint] - show cost hint of original booking cost without additional costs for full booking in real time, depends only from days selection. Example: <div style="text-align:left;line-height:28px;"><p>The original cost for payment: [original_cost_hint]</p></div>
      [additional_cost_hint] - show cost hint of additional booking cost, which depends from selection of form elements. Example: <div style="text-align:left;line-height:28px;"><p>The additional cost for payment: [additional_cost_hint]</p></div>

      2) According editing the booking, please check how to configure it here: https://wpbookingcalendar.com/faq/configure-editing-cancel-payment-bookings-for-visitors/

      • Hello and thanks for your reply.
        I have already done this, but I want to display the costs also after clicking the “Send button”. Is there a way to get this costs at the the payment screen (after submitting the form i want the users to review again the booking and then pay via paypal)
        Thanks!
         

        • Hello,
          sorry, right now the detail description about the costs is not supported in the payment form. Its possible to show only the final one cost, which ave to pay the customer. I will add it to todo list for having this feature in future updates.

  4. Hi, 

    I have two problems and one function request.

    Problem with multiple booking forms: I use Business Medium. Because our resources are very different (holiday houses and rental boats), I use 5 different booking forms. However, you can only define one single set of [content] for the auto e-mails, which is confusing both for us and for the customer. I have to use all fields for all forms in [content], which results in a lot of irrelevant information and it looks very messy. Please please please fix this!
    Furthermore, in [bookingedit]-page, only the standard form shows up, (in my case one of the holiday house booking forms). This makes it impossible for a rental boat customer to edit his booking, because the rental boat booking form contains completely different fields. Is there any way I can fix this, or can you please have this fixed as soon as possible?

    Request: In all other booking systems I've seen, there's a complete booking report which shows the timeline horizontally and all resources vertically in a matrix. This is the MOST VITAL TOOL for any booking manager, but I can't seem to find it anywhere. Where is it? If this doesn't exist, please add this to the next update!

    Thank you,
    Solveig Maria Nes 

    • Hello.
      1) In the next update of the Booking Calendar will be possible to configure the several forms for the booking data content, which is possible to use in the email templates by [content] shortcode. Also, inside of the email templates will be possible to use the direct shortcodes, which you are used in the Form Fields configuration settings page.
      2) You can use this shortcode [bookingedit] in this format [bookingedit form_type=’mybookingform_name’]. So then the specific page will be inserted into that page. But unfortunately, its possible to define only one link to this page at the General Booking Settings page.
      3) Next update of the Booking Calendar will have new Calendar Overview of the Booking Listing page, where bookings will be inside of the timeline.
      I hope that next update will be released already soon, probably during a month.

      • Thank you for your quick reply!

        The next update seems to solve two of my problems, so that's great! Thank you so much!
        Concerning problem 2 about the [bookingedit]-page: Thank you for the shortcode. However, If I can only define one editing page in the auto e-mails, this doesn't really solve my problem. Is there any hack to fix this? Meaning, for customers to edit the same form as they booked from? If not, I can't really use the visitorbookingedit-function at all. 

        Thank you! 

        • Hello.
          Unfortunately, right now there is no some good fast fix about that issue, because its require too many modifications.
          I can suggest that you can define one additional custom form, where will be exist all fields from any form, and then use in the [bookingedit] shortcode the link to this form, so your visitors can edit all his fields, but the visitors will see also some additional fields.

  5. Hi Ya
     
    I am loving the plug-in - am totally new to this wordpress stuff and trying to update an old website made in tables and 64 colours 🙂

    The question:-
     
    I have a small seasonal campsite with a few yurt to book over our very short summer - I guess I will need your hotel version though as I need the functionality.

    One function I can seem to find in your demo is whether or not I can 'fasten' a price to every adult - ie with the camping I dont sell by pitch - I sell by heads.  Booking for one adult looks simple, seamless and easy but what I want is that if someone selects more adults the price does not change.  ALso there is no drop down for children just a tick box.
     
    Is it possible for someone to select a week for eg - price to be paid for one adult £100 - but if they drop down the 'adult' box to 2 or 3 it doubles or triples the price - also if they have children is it possible to have a drop down for the number and increase the price at the pre set childs rate and add it to the final.
     
    Ta
     
    Barry

    • Hello.
      1) If you will need to add additional costs, per visitors selections, so then you can make this configuration.
      You can insert into the Booking form, at the Booking > Settings > Fields page some selectbox (or checkbox ), like this:
      <p>Visitors: [select visitors "1" "2" "3" "4"]</p>
      and at the Booking > Resources > Advanced cost page at the advanced cost management section for the option visitors, set some additional cost.
      visitors:
      1=100%
      2=200%
      3=300%
      4=400%

      2) You can configure the form fields (including the children field) at the Booking > Settings > Fields page. Please read more here https://wpbookingcalendar.com/help/booking-form-fields/

      • Thanks
        Its looks like I have found a solution with you. Bingo 🙂
        Barry
         

  6. Hello,

    I have problem when deleting a booking. When pressing the "delete"-button on the booking I want to get rid of, the text "Updating" is showing and nothing more happens. It doesn't remove the booking. No error message in the debuging tool for js-scripts in Chrome (F12 > Console).

    What could be wrong and how do I solve it?

    Greetings 

    • Hello,
      1)Please recheck that you are selected the "Delete" instead of "Reject" button, because last one is just change the status of the booking to "Pending".
      Also please try to refresh the browser page, to check if the booking is deleted or not.
      2)If the issue is still exist, please try to reinstall plugin (please recheck, that the "Delete booking during deactivation" at the General Booking Settings page is unchecked, otherwise all booking will be deleted during deactivation). Then open WordPress plugins menu click and click on “Deactivate” link of Booking Calendar. Wait for the message “Plugin is deactivated successfully”. It’s important. then click on the "Activate" link of the plugin and wait for the message, that plugin is activated successfully. Then test it again.
      3)If the previous do not help, try to deactivate one by one all actual plugins to check if the calendar will show up or not, to find what plugin is generate this issue.
      Try to deactivate the actual theme and activate the default WordPress theme, then test it, if the reason of issue in the actual theme.
      4) At least please recheck your error.log file at the server configuration for the any relative errors.

      • Thanks for answer.  Solved it buy re-adding all the files.  

  7. Hi,

    I have two problems!

    I have the booking calendar and booking form within a shortcode column on the right side of my page, firstly I need to alter the width of the 'details' box so that it does not exceed the width of the column.

    Secondly how do I change the colour of the labels for the form. My website has a dark background and I need to make the labels a lighter colour so that they can easily be seen.

    Many Thanks,

    Tom 

  8. Hi
    I get this error message when I try to create a new ressource in the booking calendar:

    Error during adding new booking resource into DB[F:/personal.php|L:930|V:9.Business.Small.SingleSite.4.0.2|DB:Table 1stclassink_dk_db.1ct_wp_bookingtypes doesnt exist] 

    WP version: 3.5.0
    Plugin-verison: Version 9.Business.Small.SingleSite.4.0.2
    PHP: 5
    Other plugins installed: Akismet, EasingSlider, WordPress Importer
    Theme: Blender (modified) 

    What seem to be the problem and solution? 🙂
    Thanks 

  9. Hello

    I can't figure out how to make the form redirect to the paypal payment.
    The user can pick a time-span to book, and they have to pay a deposit for the booking. It's the same amount wether it's 1 or several hours. The user types in their personal info (name, email, adress, phone etc.) and when they hit submit i can only make them reach a "thank you" page.
    1 :How are they redirected to a PayPal account?
    2: How do I connect a speciffic PayPal account to the booking system?
    3: Can the booking be automaticly approved when payment has been succesfull?

    WP version: 3.5.0Plugin-verison: Version 9.Business.Small.SingleSite.4.0.2
    Kind regards

    • Hello.
      1) Firstly you are need to configure and activate the paypal payment at the Booking > Settings > Payment page.
      2) Then you are need to configure the cost of the booking resource at the Resources page.
      Otherwise if the paypal account is not active (at the settings) or the cost of the booking is = 0, the payment form will not be show.

      So now, if the visitor will make the booking (fill the booking form fields, select the dates and click at the Send button), the payment form will appear. After visitor click on the Pay now button he will be redirected to the Paypal site, where he can finish the payment.

      You can configure the automatic approve of the successfully payed bookings at the Booking > Settings > Payment page.

  10. HI!
    I am using your business large vision booking calendar to create my website and insert the PHP code "<?php echo do_shortcode("[bookingsearch]"); ?>" in index page to enable user to search in my website, but now i find a problem: when I click in check in area the search form will show the calendar date in firefox/chrome``, but didnt show in IE, i use IE 9, and I test in localhost.

    hope you can understand my problem, looking forward to your response, thanks!
    Bestregards! 

    • Hello,
      probably you are have some JavaScript errors the page. Please clear the browser cache and then check for the errors. Try to fix those errors.
      Try to deactivate one by one your active plugins for rechecking is this issue is generating by some other plugin. Try to deactivate actual theme and activate the default one. Just need to find the reason of the issue.
      If you are still will have this issue, please send the link to the page, so then we will recheck it.

      • Thank you for your kindly response, I have fixed the problem, its nothing to do with this plugin, its some wrong setting on my IE.

        Here is an other question:  

        I want to enlarge the width of the check in and check out area, as I can see the css code for the check in/out label and the input size:10, but I can not find in which file I can change the style?

        Best regard! 

        • Please send the link to your page, so then we will check  and help you.