Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

    • Hello.
      Please open the General Booking Settings page at the admin panel, and deactivate the "Auto-fill fields:" option.
      This option is useful, when you need to auto-fill some fields in the booking form, if you logged in.
      Kind regards.

  2. I bought the multiuser version and I'm trying to configure it here: https://www.offercrazy.net/portfolio/hotel-del-santo/
    I need to create different resources for different users. Every user will be the owner of a hotel with different types of rooms. 
    I think the best solution is to create a page for each hotel and add to that page a "selection form" to select all the rooms of that hotel. 
    Now I have some questions: 
    1. How do I creare rooms? Let say in hotel n° 1 I have 8 single rooms, 5 double rooms and 2 triple rooms. 
    2. Where do I set the max number of visitors for a resource? I can't see that option anywhere
    3. If a create resources with my (Admin) user then how can I move the ownership of the resources to the user who should manage those resources?

    Please I need your help. I really spent a lot of money in this plugin. If for you is easyer to help I can give you the access to the admin section. 

    • Hello.
      1) You can create the rooms at the Booking > Resources page. But please note, you must be logged in as specific (final) wordpress user for the creation of these resources. So these resources will be assigned to the specific user. Its not possible to create the booking resources by logged in as super booking admin and then reassing them to the specific other user (its only possible in some trick by editing the DB, please check the point #3).

      2) Firstly please be sure that you are logged in as super booking admin user. Then please open the General Booking Settings page and activate the "Set capacity based on number of visitors" at the Advanced section. Now you be able to configure additional parameters. Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/

      3) As I was said in the point #1 its not possible. But you can create these resources as super booking admin. Then open the wp_bookingtypes table of your DB, using the phpMyAdmin tool and reassign the ID of user for the specific booking resource - column "users"

      Also please read the info about the initial configurations of the Booking Calendar MultiUser version here: https://wpbookingcalendar.com/faq/multiuser-version-init-config/

      • Thanks.
        I need also to disable the possibility for users to personalize the booking form. I need the same booking form for any resources and any user. 
        I also need to add Bed & Breakfast, half board and full board options to the booking form
        Thanks

        • Hello.

          1) By default its not possible to disable the showing booking form for the visitors. You can deactivate the showing Booking > Settings menu at all (its mean deactivate the Fields, Emails, Payment settings pages). For doing that you are need to log in as super booking admin user, then open the General Booking Settings page and set the user role as "admin" or some other for the "Settings" menu (its at the right side of the page ). So now, your regular useers, just need to have the lower user role, then you assign for that menu, and these users will not see the settings menu page.

          2) If you will need to add additional costs, like tax or some other additional charges (GPS, cleaning, half board, breakfast, rental car tour or trip, etc...), or just increase the cost depend from the visitor number selection at the selectbox, which is depend from the selection of the selectboxes or checkboxes in the booking form, so then you can make this configuration in the Business Medium or higher versions.

          Configuration:

          1) You can insert into the Booking form, at the Booking > Settings > Fields page some checkbox, like this:

          Tax: [checkbox* my_tax ""]

          or you can make this checkbox invisible and checked by default in this way:

          [checkbox* my_cleaning default:on ""]

          For the selectbox, its can look like this:

          Visitors [select visitors "1" "2" "3" "4"]

          2) Then at the Booking > Resources > Advanced cost page at the advanced cost management section for the option my_tax, set some additional cost.

          For example for the tax 6% you need to set value 106% there.

          Or if you want to add the fixed cost value,you can set this value to this "my_cleaning" option:

          my_cleaning = 50

          or for the visitors selections you can leave this configuration:

          visitors:
          1 = 100%
          2 = 200%
          3 = 300%
          4 = 400%

          You are also can set the cost per day, like this:

          my_cleaning = 50/day

          Kind regards.

          • Thanks for the fast replay
            In point 1) I have a problem. Even if I deactivate Settings menu when I create a new resource using a regular user the Standard form that is created is different from the one set by the admin user and I cannot understand where I can edit it

            • Hello.
              Its possible to customize the booking form (for the new activated regular users) only by making customization inside of the source code.
              Please open this file ../booking/inc/personal.php

              find this code:
              function reset_to_default_form($form_type ){ if ($form_type == 'payment') return '[calendar] \n\ <div class="payment-form"> \n\ <p>'.__('Select Times','wpdev-booking').':<br />[select rangetime "10:00 AM - 12:00 PM@@10:00 - 12:00" "12:00 PM - 02:00 PM@@12:00 - 14:00" "02:00 PM - 04:00 PM@@14:00 - 16:00" "04:00 PM - 06:00 PM@@16:00 - 18:00" "06:00 PM - 08:00 PM@@18:00 - 20:00"]</p>\n\ <p>'.__('First Name (required)','wpdev-booking').':<br />[text* name] </p> \n\ <p>'.__('Last Name (required)','wpdev-booking').':<br />[text* secondname] </p> \n\ <p>'.__('Email (required)','wpdev-booking').':<br />[email* email] </p> \n\ <p>'.__('Phone','wpdev-booking').':<br />[text phone] </p> \n\ <p>'.__('Address (required)','wpdev-booking').':<br /> [text* address] </p> \n\ <p>'.__('City (required)','wpdev-booking').':<br /> [text* city] </p> \n\ <p>'.__('Post code (required)','wpdev-booking').':<br /> [text* postcode] </p> \n\ <p>'.__('Country (required)','wpdev-booking').':<br /> [country] </p> \n\ <p>'.__('Adults','wpdev-booking').': [select visitors class:span1 "1" "2" "3" "4"] '.__('Children','wpdev-booking').': [select children class:span1 "0" "1" "2" "3"]</p> \n\ <p>'.__('Details','wpdev-booking').':<br /> [textarea details] </p> \n\ <p>[checkbox* term_and_condition use_label_element "'.__('I Accept term and conditions','wpdev-booking').'"] </p> \n\ <p>[captcha]</p> \n\ <p>[submit class:btn "'.__('Send','wpdev-booking').'"]</p> \n\ </div>'; }

              And make your fix of the booking form there.

              The same thing you can make for the showing of the content of form fields inside of this function:

              // Reset to default payment content show function reset_to_default_form_show($form_type ){ if ($form_type == 'payment') return '<div class="payment-content-form"> \n\ <strong>'. __('Times', 'wpdev-booking').'</strong>:<span class="fieldvalue">[rangetime]</span><br/> \n\ <strong>'. __('First Name', 'wpdev-booking').'</strong>:<span class="fieldvalue">[name]</span><br/> \n\ <strong>'. __('Last Name', 'wpdev-booking').'</strong>:<span class="fieldvalue">[secondname]</span><br/> \n\ <strong>'. __('Email', 'wpdev-booking').'</strong>:<span class="fieldvalue">[email]</span><br/> \n\ <strong>'. __('Phone', 'wpdev-booking').'</strong>:<span class="fieldvalue">[phone]</span><br/> \n\ <strong>'. __('Address', 'wpdev-booking').'</strong>:<span class="fieldvalue">[address]</span><br/> \n\ <strong>'. __('City', 'wpdev-booking').'</strong>:<span class="fieldvalue">[city]</span><br/> \n\ <strong>'. __('Post code', 'wpdev-booking').'</strong>:<span class="fieldvalue">[postcode]</span><br/> \n\ <strong>'. __('Country', 'wpdev-booking').'</strong>:<span class="fieldvalue">[country]</span><br/> \n\ <strong>'. __('Adults', 'wpdev-booking').'</strong>:<span class="fieldvalue"> [visitors]</span><br/> \n\ <strong>'. __('Children', 'wpdev-booking').'</strong>:<span class="fieldvalue"> [children]</span><br/> \n\ <strong>'. __('Details', 'wpdev-booking').'</strong>:<br /><span class="fieldvalue"> [details]</span> \n\ </div>'; }

  3. I have the booking calendar set up at http://www.yesidoweddings.com which has been working well for 18 months. Now I'm getting complaints that my clients can't use the calendar -- either it won't "send" the booking, or they can't click on any date which is coded as "pending". Can you please tell me how to update my settings so clients can enquire about dates that have a "pending" status?
    Thanks,
    Anita

    • Hello.
      The pending dates in the free version of the Booking Calendar was not possible to select always. If you want to have possibility to book the dates, which is marked as pending, so you are need to check the Booking Calendar Business Large version, where is exist this feature.
      1) At the Booking Calendar Business Large version, you can activate the option "showing the pending days as available" at the General Booking Settings page in the Advanced section. You can also activate the possibility to decline all pending bookings, if some other booking is approved for the same date(s).

      2) Or you can make this customization.

      To have the pending days always free, and only the approved dates will be marked as unavailable, you are need to make this:
      Please open this file ../booking/lib/wpdev-booking-class.php

      then find this code:

      ********************************

      $dates_and_time_to_approve = $this->get_dates('0', $bk_type, $additional_bk_types, $skip_booking_id);
      $dates_to_approve = $dates_and_time_to_approve[0];
      $times_to_approve = $dates_and_time_to_approve[1];

      ********************************

      and replace it to this code:

      ********************************

      $dates_to_approve = array();
      $times_to_approve = array();

      ********************************

      P.S.Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

  4. Hello.
    I have a problem with wp booking calendar. When I filled in several hours at "define hours".  I get the following message when creating a reservation on the website: "There are no services available for the period you selected."
    SETTINGS
    Available rooms: 5
    Hours: 08:00 -22:00
    Use Hours: Enable
    Use start/finish hour: Enable
    Thank you for your help!

    • Hello.
      Are you sure that this message was generated by Booking Calendar plugin (do you use the Booking Calendar plugin)? Because such type of warnings are not exist in the plugin, as far as I am remember.
      If yes, so please send the link to the page with this issue.

  5. Hello,
    I need a shortcode to show the price of a resource into the post that I created to present that resource. In this way when I change the price the post content is automatically updated. I need to do this because I have a multiuser version where my clients can manage the resources but cannot edit posts.
    How can I do that?
    Thanks
    Ander

    • Hello.
      Unfortunately, there are no such functionality in the original version of Booking Calendar.

      But you can add new function to the functions.php file of your theme:
      // Get Cost from DB function get_booking_resorce_cost($resource_id) { global $wpdb; $slct_sql = $wpdb->prepare( "SELECT cost FROM ".$wpdb->prefix ."bookingtypes WHERE booking_type_id = %d", $resource_id ); $slct_sql_results = $wpdb->get_results( $slct_sql ); if ( count($slct_sql_results) > 0 ) { return $slct_sql_results[0]->cost; } else { return ''; } }

      So now, you can use this code:
      echo get_booking_resorce_cost($resource_id);
      to show the cost of the booking resource, where $resource_id - its ID of your booking resource.

  6. Hi,
    I am using Booking Site Large version.  I have the system set to cancel uppaid bookings after 5 days.  If I change the "status" of the booking to "Partially Paid", will this stop the system cancelling the booking and still enable the customer to pay more on the booking?
    Danielle

    • Hello.
      Sorry, that status is inside of the group of the unpaid statuses: 'Not_Completed','Not Completed','Pending','Processed','In-Progress','partially','Partially paid','Authorize.Net:Held for Review' .

      So you are need to change the status if the booking to the 'OK','Completed'
      or "Approve" that specific booking, so then its will not auto-cancel after specific number of days.

      If you are want to switch the 'partially','Partially paid' statuses to the "Paid" group, so you are need to make a fix.

      Please open this file ../booking/inc/lib_s.php

      then find this code:

      function get_payment_status_pending(){ $payment_status = array( 'Not_Completed', 'Not Completed', 'Pending', 'Processed', 'In-Progress', 'partially', 'Partially paid', 'Authorize.Net:Held for Review' ); return $payment_status; }

      and replace it to this code:

      function get_payment_status_pending(){ $payment_status = array( 'Not_Completed', 'Not Completed', 'Pending', 'Processed', 'In-Progress', 'Authorize.Net:Held for Review' ); return $payment_status; }

      2) then find this code:

      function get_payment_status_ok(){ $payment_status = array( 'OK', 'Completed', 'PayPal:OK', 'Sage:OK', 'ipay88:OK', 'success', 'Paid OK', 'Authorize.Net:Approved' ); return $payment_status; }

      and replace it to this code:

      function get_payment_status_ok(){ $payment_status = array( 'OK', 'Completed', 'PayPal:OK', 'Sage:OK', 'ipay88:OK', 'success', 'Paid OK', 'partially', 'Partially paid', 'Authorize.Net:Approved' ); return $payment_status; }

  7. HI,
    Just another short question. Is it possible to add a special fee for paypal payments?
    Adding additional 3% to the total costs for instance.
    R.S.V.P.
    Best regards,
    Max

    • Hello.

      If you will need to add additional costs depend from the visitor number selection at the selectbox, or some other additional charges (cleaning,breakfast, rental car tour or trip, etc...), or just increase the cost , which is depend from the selection of the selectboxes or checkboxes in the booking form, so then you can make this configuration in the Business Medium or higher versions.

      Configuration:

      1) You can insert into the Booking form, at the Booking > Settings > Fields page some checkbox, like this:

      Tax: [checkbox* my_tax ""]

      or you can make this checkbox invisible and checked by default in this way:

      [checkbox* my_cleaning default:on ""]

      For the selectbox, its can look like this:

      Visitors [select visitors "1" "2" "3" "4"]

      2) Then at the Booking > Resources > Advanced cost page at the advanced cost management section for the option my_tax, set some additional cost.

      For example for the tax 6% you need to set value 106% there.

      Or if you want to add the fixed cost value,you can set this value to this "my_cleaning" option:

      my_cleaning = 50

      or for the visitors selections you can leave this configuration:

      visitors:
      1 = 100%
      2 = 200%
      3 = 300%
      4 = 400%

      You are also can set the cost per day, like this:

      my_cleaning = 50/day

  8. Hello,
    Some resources are not listed in the search from generated by following shortcode:
    [bookingsearch noresultstitle='Nothing Found' searchresultstitle='Search results:']

    Also when I search for multiple days some resources aren't showing and searching for single day they are.
    the resource have no availability filters set.

    Can you guys help me out?
     Regards,
    Maarten

    p.s. I'm using the MultiUser.SingleSite.4.1.4 plugin.

  9. Hi,
    I just installed a theme called Bucket and the main header menu doesn´t show because of a conflict with the Booking Calendar plugin. When I deactivate it everything works fine. According to the Bucket developers (Pixelgrade) the theme is using WP standard functions. Is the plugin WP 3.8 compatible? 
    Please advise

    • Hello.
      The Booking Calendar is WP 3.8 compatible.
      But it's seems that there is some JavaScript error(s). Please try to check that page for the any JS errors, and try to fix them. If you will have difficulty with that, please send the link to the page with that issue, where Booking Calendar is active.
      Kind regards.

  10. How do I get cost hint to update when a coupon is inserted. 

    • Hello.
      the [cost_hint] shortcode, which is show the FULL cost of the booking in your booking form, is updated automatically, after you enter the valid coupon code into the specific coupon field, and focus (select other field) any other field element in your booking form.
      Kind regards.