Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi again,
    I'd like to add some booking information in the tooltip of the calender visible to all users (where cost is shown). Could you please provide some information on which file and function I have to look for?
    Thanks a lot in advance!

    • Hello,

      please open this file for the editing: ../booking/inc/js/biz_s.js

      then find this code:

      jQuery( '#calendar_booking'+bk_type+' td.cal4date-'+td_class ).attr('data-content', tooltip_time ) ;

      and replace it to this code:

      jQuery( '#calendar_booking'+bk_type+' td.cal4date-'+td_class ).attr('data-content', 'YOUR TEXT HERE: </br>' + tooltip_time ) ;

  2. Hello,
    I have the business edition of Booking Calendar and have one catamaran for hollidays where 6 people can book. But when 2 people book for a week, it says it is full but there are still 4 places to go, so the boat is not fully booked. Still it is not possible to book the boat anymore.
    What did I do wrong? I checked all boxes I thought were about this but still it is not possible.
    This is my booking calendar:
    https://www.unlimitedcatsailing.nl/en/booking/
     
    Thanks!

  3. Hi,
     
    I am wondering if it is possible to customise the output of the snippet text in the search results.
     
    I am not quite sure where the snippet is taken from or how to influence where it is taken from. When search results are returned for resources there is only a little information of number of people the resource sleeps and a booking button.
     
    I hope this makes sense,
     
    Thanks,
    Tom 

    • Hello.
      All information about the search results you can customize at the Booking > Settings > Search page at the second form. Please note, its possible to use only the shortcodes, which is exist at the help section at the right side relative to that form.

      •  
        This is the bit that I am editing. The shortcode I am using is the:
         
        [booking_info] - booking info, getted as a excerpt from post, 
         
        I dont seem to be getting any information returned for the result, and I was wondering where the excerpt is taken form and how I can customise it?

        • Hello,
          Please be sure, that the posts, which are have the booking calendar shortcodes, is have filled excerpt form.
          Before testing of the search form, please click at the "Clear cache" button at the Booking > Settings > Search page, and then test the search form.

          • Forgive me for being stupid but is there a shortcode or html "excerpt form" that I can put in the post that has the booking form so that this returns when showing search results?
             
            I have cleared the cache and I am still not getting any excerpts from the returned search results
             
            Thank you for your help!

            • Hello.
              If you are do not see the "excerpt" section during creation of the posts (its exist only for the posts, and not for the pages), you can activate showing of the excerpt section at the top of edit post page.

  4. Hi,
    I just bought the personal version of Booking Calendar and I'm not quite happy with the selection of multiple days. I'm doing a car rental site and if you rent a car for some weeks you have to click every single day in the calendar.
    Is it possible to tweak this so I can select just start and end date of the booking?
    Or if that feature doesn't exist, which .js files would I have to look at to add it by myself?
    Thanks a lot!

    • Hello.
      It's possible at the Business Small and higher versions.
      You are need to activate the "range days selections" at the general booking settings page.
      If you select the range days selection using 2 mouse clicks, so then your visitors can select "check in" and "check out" dates and all middle dates will be selected automatically.
      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.
      You can make upgrade to one of these versions using the "Upgrade" link at the top right side of the General Booking Settings page.

      • Thanks, just checked your upgrade page. Is it true that the upgrade cost is more than twice as much as if I bought the business version in the first place? That makes me feel a bit sad.. Not the best treatment of existing customers.
        Anyways, thx for the quick response.
         

        • Hello.
          Yes, the cost of upgrade is little higher than difference in cost.
          Please check more info in our reply to your email.

  5. Hello i was testing your new version 4.1 and found a bug.
    when you make a resource and then 50 pieces of it. that works.
    then you make a vieuw bookings of that resourse on the same day.
    then you go to the  booking calendar overvieuw and look for 3 months or a year you can see al the bookings on the same day
    but when you look for 1 month you see 1 booking also when you open the listing.

    And i see that the bug from lasttime is still in it.

    greeting
    Rob Migchelsen

    HOEGEN FIETSVERHUUR 

    • Hello.
      Thank you for the notification about that.
      Can you send the screenshots of that issue to this email support @ wpbookingcalendar.com , for do not have misunderstanding?
      Thank you very much.

  6. HI! currently I use business large vision, I have two questions:

    the search result show a list of rooms, and in the right side of each room we can see the book now button, I want to change the book now button css style. I also want to open  a new page  instead of  selfpage when I click the button, but I don't know where to change?
     when using the search, people can't see the complete date because of the small of check in/out text area length. For example, when I click the text area of check in and choose date: 08-03-2013, it just can show 08-03-20, so I want to know where to change the text area size of check in/out ?

    Best Regards!

    • Hello.
      1) You can modify the style of the "Book now" button at this file: ../booking/css/client.css on line 319
      inside of this CSS:
      .booking_search_result_item a { background: none repeat scroll 0 0 #F5F5F5 !important; border: 1px solid #BBBBBB; color: #717171 !important; cursor: pointer; float: right; font-family: Helvetica; font-size: 12px !important; font-weight: bold !important; line-height: 18px; margin-top: 15px; padding: 2px; text-decoration: none; text-shadow: 0 0 1px #FFFFFF; }

      2) If you are want to open the new page, if you click at the "book now" button, so please open this file: ../booking/inc/biz_l.php,
      find this code:
      '<a href="'.$my_link.'bk_check_in='.$bk_date_start.'&bk_check_out='.$bk_date_finish.'&bk_type='.$value- rel="nofollow">id.'#bklnk'.$value->id.'" >'.__('Book now','wpdev-booking').'</a>', $booking_found_search_item_echo);
      and make this modifications:
      '<a target="_blank" href="'.$my_link.'bk_check_in='.$bk_date_start.'&bk_check_out='.$bk_date_finish.'&bk_type='.$value- rel="nofollow">id.'#bklnk'.$value->id.'" >'.__('Book now','wpdev-booking').'</a>', $booking_found_search_item_echo);

      3) You can change the width of the check in/out text fields in the file ../booking/css/client.css on line 267,
      from this code:
      .booking_search_form input.hasDatepick { border: 1px solid #BBB8B8; color: #555555; font-size: 0.8em !important; font-weight: bold; margin-right: 20px; }
      to this code:

      .booking_search_form input.hasDatepick { border: 1px solid #BBB8B8; color: #555555; font-size: 0.8em !important; font-weight: bold; margin-right: 20px; width: 200px; }

    • Hello,
      1) Firstly try to reset the booking form at the Booking > Settings > Fields page to some default one. then update the settings and test it at the client side. May be some issue in the wrong configuration of the Booking form.

      2) Also the Booking Calendar is require the jquery 1.7.1 or newer. in your site firstly the jQuery (version 1.8) is loading from the standard wordpress directory,
      but later the plugin "accordion-image-menu" is overloading it to version 1.4.4

      <script type="text/javascript" src="https://www.motorcyclemotlondon.co.uk/wp-content/plugins/accordion-image-menu/js/jquery.min.js"></script>

      Please read more here: https://wpbookingcalendar.com/faq/loading-jquery-twice/

      • Thank you,
        I just deactivated the accordian plugin as I am not using it, forgot to remove.
        It is now working, thanks very much for the fast response!!

  8. Hi
    Im wondering if its possible to use a dropdown menu selection for the respective 'Massage types'  in the booking plug-ins page for my site https://holabyss.com/choose-your-date/ instead of the curent text box?
    Also, ive added a 'Address' as required field, but when i test run by keying in all the required fields in the page, the auto respondent email do not capture the data 'Address' to notify the customer and the admin. 
     
    Please help! 
    Angel

    • Hello.
      1) According the 'Massage types', yes its possible. You are just need to use instead of the [text... shortcode, the [select... shortcode, at the Booking > Settings > Fields page. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/
      2) Please recheck, that you are have at the BOTTOM form at the Booking > Settings > Fields page the relative shortcode according to your new "Adress" field.
      So if you are have at the TOP form something like this shortcode: <p>Address (required):<br /> [text* my_address] </p>
      Then at the BOTTOM form you are need to have this shortcode: <strong>Address</strong>:<span class="fieldvalue">[my_address]</span><br/>

  9. hi
     
    thank you for your revert! now i have a problem. i purchased your business kit (small) and i cant seem to insert my CALENDER onto this page https://holabyss.com/choose-your-date/ 
     
    can you walk me through it?
     
    Another question is, there is a [select rangetime]  and [select durationtime] in your short codes. Well my issue is i would like to enable my customers to select a date in the BOOKING CALENDER PAGE then proceed to the next page where they can choose their duration at https://holabyss.com/choose-duration1122554842/  before checking out. Is that possible?
     
    Desperately needing help!

    • Hello.
      1) Please read more how to insert and configure the booking shortcode into the post or page here https://wpbookingcalendar.com/help/inserting-booking-form/
      If you are do not see any actions after clicking at the "booking button", so probably you are have some javascript errors. Please recheck your page for any Java script errors or some plugins, which are override the edit toolbar. Then try to fix or deactivate those plugins. Try to deactivate one by one your active plugins for checking if it's fix issue or not, for searching the reason of that issue. If its not help try to deactivate your actual theme and activate default one. Then test it again.

      2) You can configure the time fields at the Booking > Settings > Fields page. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

  10. We are using the Business Large license and I am having trouble setting up the search.  I've double checked our search settings, parent and child assignments with capacity, check for jQuery conflicts, and followed the instructions on the following page... https://wpbookingcalendar.com/faq/no-search-results/.  Still I cannot get the search results to display.  I only get "Search Results" with nothing showing.  Could you please check and offer possible suggestions.  Thank you, Dan.
    Licensed site test page...https://www.whitefishbikeretreat.com/accommodations/reserve-tent-site/

    • Hello.
      Please recheck that you are inserted the booking forms into the regular POSTs or PAGEs. Then please open the Booking > Settings > Search page and click at the "Clear cache button". You have to see how many pages with booking forms are found there. Then test it again.
      If you are still will have an issue, please send the screenshots of that settings page to this email support @ wpbookingcalendar.com