Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Just upgraded from Business medium to Business Large and am getting this error when I try to add a resource:
    Error during adding new booking resource into DB[F:/personal.php|L:1227|V:9.Business.Large.SingleSite.5.0.4|DB:Unknown column parent in field list]
    This means I can't add any resources, so what would the solution be?
    Thanks,
    Alex

    • Hello.

      This error is appear because of incorrect installation/update.

      For fixing this issue, please make these steps:

      1) open wordpress plugins menu and press deactivate link at Booking Calendar plugin.
      Please wait for message that plugin is deactivated successfully.

      2) Then press at activate link of Booking Calendar.
      Important! Wait for message that plugin is activated successfully.

      Test it.

      Please be sure, that your MySQL user from WordPress installation have the rights for the altering of columns in the tables of DB.

      Kind regards.

  2. How do I change the salutation at the end of the booking approval. It automatically reads...Thank you, My Website. It seems like it should be really simple but for the life of me I can't figure it out.
    Thanks, Tamee

    • Hello.
      The ability to customize the email templates available in the any paid versions of Booking Calendar on the Booking > Settings > Emails page.
      You just need to remove the [siteurl] shortcode on the Booking > Settings > Emails page.
      Kind regards.

  3. I am building a 4 step checkout, with an indicator at the top of the [age showing you what step you are on:

    1.

    Choose Your Date
    (I have used the search form)

    2.

    Choose Your Accommodation
    (I show the search results)

    3.

    Place Your Booking
    (My question is below)

     

    4.

    Confirmation
    (redirect back from paypal)

     
    For step 3 I would like when people click "book now"  to show "step 3" indicator at the with the booking fields (name, address, etc) of the selected result and no calendar.
    I can use [bookingform type=1 form_type='standard' selected_dates='25.11.2014'] in my template, but this shows my page without the "step 3" indicator.
    Is there a way to have the "Book now" button post to another page using $_GET so I can retrieve the type and selected_date?

  4. Hi,
    As part of my website I am keen to operate an email marketing list which will allow me to capture email addresses of those making bookings, and use those details to drive future sales.  There doesn't seem to be a facility either for exporting customer details (e.g. in csv format) or automatically integrating the plugin with a third-party tool like Mailchimp to facilitate this.  Do you have any suggestions?
    Thanks!

    • Hello.
      Any paid version of Booking Calendar support exporting to CSV files of exist bookings.
      In these version you can export bookings on the Booking Listing page by activating the "Action tab" and then click on the "Export" button.
      Kind regards.

  5. Hello,
        In paid version, how can I add the resource selection drop-down combo for the user to select the specific resource for reservation? Thanks.
    Kuo

      • Thanks for the update. However, when I used [bookingselect ...], the time slot selection box is disappeared. How can I use the [bookingselect] shortcode with time option enabled?

        • Hello.
          If you are using the Booking Calendar Business Medium or higher version, please recheck that you do not set the "default custom form" on the Booking > Resources page. Also please recheck in the all custom booking forms on the Booking > Settings > Fields page that you are having correctly entering booking time shortcodes.
          Kind regards.

  6. Hello,
        Is it possible to auto-fill custom user_meta fields (e.g. user phone number that is saved in user_meta but not default in WP) in form? Thanks.
    Kuo

    • Hello.
      The plugin can autofill some restricted number of booking form fields (First Name, Second Name, Email, Phone) for the logged in users (its mean that these visitors have to have the account at your website).
      You can activate the "auto fill" form fields for the logged in users on the general booking settings page at form section.
      Kind regards.

      • I added a user meta field named "phone" in user profile, but the plugin failed to auto-fill the phone field. But others default fields like first_name, last_name and email can be filled successfully. How can I update so that the field can be filled automatically? Thanks

        • Hello.
          You can add the "phone" field by making this fix:
          please open this file: ../booking/lib/wpdev-booking-class.php

          find this code:
          // Email bk_af_reg = /^(e)?([_\-\.])?mail([0-9_\-\.])*$/; if(bk_af_reg.test(bk_af_element.name) != false) if (bk_af_element.value == "" ) bk_af_element.value = "'.str_replace("'",'',$curr_user->user_email).'";
          and replace it to this code:
          // Email bk_af_reg = /^(e)?([_\-\.])?mail([0-9_\-\.])*$/; if(bk_af_reg.test(bk_af_element.name) != false) if (bk_af_element.value == "" ) bk_af_element.value = "'.str_replace("'",'',$curr_user->user_email).'"; // Email bk_af_reg = /^(e)?([_\-\.])?phone([0-9_\-\.])*$/; if(bk_af_reg.test(bk_af_element.name) != false) if (bk_af_element.value == "" ) bk_af_element.value = "'.str_replace("'",'',$curr_user->phone).'";

  7. Hi,
    is it possible to book event only for logged users?
    And is it possible to cancel reservation only up to one day before event?
     
    Thank you

  8. We are setting up a site that requires we have 4 rooms with double occupancy. People can choose to reserve the rooms individually OR reserve the house as a whole. If someone reserves the house as a whole, then no other rooms may be reserved AND if one room is already reserved then the house CANNOT be reserved for that date. We have the large business plan installed. I can set an attachment of our setup. Currently this is not working... it will allow reservations for the house and for rooms independently. We have the house setup as a "entire inn" and the rooms are child resources.

    • Hello.
      1) You are need to configure the booking resources on the Booking > Resources page in a way like this:
      House (parent resource) [capacity= 5] max (visitors=1)
      - Room #1
      - Room #2
      - Room #3
      - Room #4

      2) You are need to activate the "Set capacity based on number of visitors" option in the "Advanced section" of General Booking Settings page
      and then activate the second radio button option: "Display tooltip on calendar(s) to show availability based on total (fixed) number of visitors for the resource, which can be at free booking resource items. Note: Be sure to match the maximum number of visitors for all booking resources with the number of visitors specified on the booking form."

      3) Now you are need to create 2 booking forms on the Booking > Settings > Fields page for the booking "entire hose" and each separate rooms.
      For the booking form of "Entire house" you are need to have this shortcode:
      [select visitors "5"]

      for the booking form of "specific room" you are need to have this shortcode:
      [select visitors "1"]

      If you wan to hide this selectbox, just use this:
      <div style="display:none;">[select visitors "5"]</div>

      4) Now you need to insert the booking form for the "parent booking resource" - "House" into one page

      and the booking forms for the "single rooms" into the other page(s).

      Please note, you can book the entire hose only for the days, when ALL ROOMS are free, its mean that availability in these dates will show as 5 (4 rooms + parent resource "House" - its also calculated as resource). Also ,if you will book specific single room in other forms, in the booking form of entire house these dates will be selectable (but you can not make the booking, because its partially booked (availability less then 5).

      Kind regards.

  9. Hello,
    How to enter description (info) for individual resources? I have 7 resources list with individual names but can't find where to enter description.
    Thanks,
    Nick
    Business Small version. 

    • Hello.
      Unfortunately in the actual versions do not possible to enter the description of the booking resources.
      In the "description" column in resources settings page showing some system info (in some versions).
      Kind regards.

        • Hello.
          It does not support in any versions to enter description about the booking resources. I will add it to the todo list.
          In the Business Large version there are showing info about the capacity of resource.
          Kind regards.

  10. How menu separate "property owner" users can be set in Multiuser version?
    Thanks,
    Nick