Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi! Is it possible to use the booking calender on two different sites, with the same database? So that you could book same object on two different sites, and the calender updates to "not available" on both sites. 

    • Hello.
      Sorry, this feature is not supporting, yet.
      Kind Regards.

  2. There is any language options. How we manage support multi language? Emails or any data process your system or just no intervention. It is very important for us. Are there any Turkish language addition. 

    • Hello.
      Please note, the Turkish translation does not available, yet.
      Please read more at the FAQ https://wpbookingcalendar.com/faq/ at the translation section.
      The booking calendar support changing the interface based on locale of the site. So you are need to have the correct locale settings at the config.php file at the root of your site. The Booking Calendar is use the activelocale of the site for the activation of the specific language from the ../booking/languages/ folder. For activating the specific translation you have to activate the locale at the config.php file at root of your WordPress installation.

      If you are use the free version, so then you are need to make the FULL reinstall of the plugin, its because the email template and labels to the booking form is saved to the DB during activation of the plugin and you are need to make this reactivation. Its mean that the exist bookings and settings will be erased. Here is instruction how to check it or fix/add translations: https://wpbookingcalendar.com/faq/make-translation-of-wp-plugin/

      In the paid version of the Booking Calendar you can customize the booking form in different languages at the Booking > Settings > Fields page at top form.

      Usually, when customers need to have website in the different languages, they use the WPML or qTranslate plugins for having the website in several different languages. Booking Calendar support both those plugins.

      Example of configuration booking form in English and French languages at the Booking > Settings > Fields page.
      [calendar] <p>First Name (required): [text* name] </p> <p>Last Name (required): [text* secondname] </p> <p>Email (required): [email* email] </p> <p>Visitors: [select visitors "1" "2" "3" "4"]</p> <p>Details: [textarea details] </p> <p>[submit "Send"]</p> [lang=fr_FR] [calendar] <p>Prénom (obligatoire): [text* name] </p> <p>Deuxième prénom (requis) [text* secondname] </p> <p>Email (obligatoire) [email* email] </p> <p>Visiteurs : [select visitors "1" "2" "3" "4"]</p> <p>Détails : [textarea details] </p> <p>[submit "Envoyer"]</p>
      In the same way you can configure the email templates on the Booking > Settings > Emails page.

      Kind regards.

  3. hello,
    I get a not right result when I filter in Booking listings window for the dates I am interesting about.
    For example, if I select the booking dates in order to know the bookings whose check-in is from 01.01.2014  amongst the results is shown a booking whose check-in was 2 days before. But I  wanted to know ONLY the booking starting from 01.01.2014
    thank you
    regards
    dario

    • Hello.
      If you will use the "Dates filter" on the Booking Listing page and select the "Check In-Out" option, then this filer show the bookings, which have the any dates of the booking in these dates interval.
      You can try to configure the "Check In" and "Check Out" filer parameters to the same date to show the bookings, which is feet strictly to this one date.

      If you want to show only bookings with specific "check in" date, so in the new version update 5.1 you will having new option "Check In - Tomorrow". Which is mean to show all bookings, which have the "check in" date - tomorrow.
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/
      Kind regards.

  4. When using different resources, the visitor has to choose a resource before the calender and reservation form appears.
    I'd like to choose a resource for a specific page and show the calender/reservation form as a default. 
    Is that possible? How do I fix it?
    Aris

  5. Please tell me how I can add "hours" to the booking calendar. I am setting up online reservations of a small Clubhouse. For example, if someone wants to reserve the building for a birthday party, they might want to get in at 11 am to setup for a party that begins at 3 PM that day. For something like that, they may need to reserve the building from 11 AM to 7 PM. Thanks

    • Hello.
      The ability to configure bookings for the specific time-slots possible only in the Booking Calendar Business Small/Medium versions. Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for this selected date on this calendar.
      You can configure the timeslots selections on the Booking > Settings > Fields page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/
      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/
      Other live demo you will need to reconfigure.

      Kind regards.

  6. Hi. I am using the plugin, and I want to know if it is possible to have 2 calendars, 1 is for the check in time and 2 is for the check out time?

    • Hello.
      Unfortunately such functionality does not available, yet.
      In the Business Small and higher versions you can activate the "range days selection mode using 2 mouse clicks". It's mean that the visitors can click on check in and then on the check out dates in one calendar and all middle dates will be selected automatically.
      Kind regards.

  7. Hi,
    I'm running the plugin on my server running PHP 5.2, however I need to upgrade to PHP 5.3. When I do this I get the white screen of death in the WordPress admin area. If I deactivate your plugin it works fine.
    Do you have a fix for this? I'm running the large business version.
    -Alex

    • Hello.
      Please recheck the error.log file in your server to be sure in a reason of this error.
      Also try to deactivate and activate the plugin after you switched to the new php version.
      Kind regards.

  8. I have a question. I'm using the  [select visitors class:span1 "1" "2" "3" "4" "5" "6" "7" "8" "9" "10" "11" "12" "13" "14" "15"] in the form. When i select 7 for example it shows as 7 adults booked in the back end yet doesn't show the partially booked icon on the calendar and show 14 spaces left (out of 15).
     
    My test page is here:
     
    https://www.toneleisure.co.uk/high-ropes-booking-beta/
     
    Can you help?

    • Hello.
      The "partially booked" items showing only in content when you making the bookings for the specific timeslots in single booking resource (capacity=1). In content of booking resources with specific capacity the availability showing only in mouse over tooltips.

  9. Hi
     
    I am trying to use the calendar on my site for the bookings as a shared calendar for other users. How do i do that? 
    I am also trying to connect the calendar on Booking.com and Expedia.com and to be able to synchronize my calendar with the bookings made from these companies.. Can you help?
    Thanks
    Tony

    • Hello.
      The Booking Calendar is booking system, where visitors of your website can make the bookings on the front-end of your website.
      Here is general instruction about the usage of the plugin.
      1) You are need to create the booking resources for the each of your properties or services on the Booking > Resources page.
      Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/
      2) Then you be able to insert the booking form for the specific resource (your property or service, which have to be booked) into the any posts or pages. Please read more how to insert and configure the booking shortcode into the post or page herehttps://wpbookingcalendar.com/help/inserting-booking-form/
      Please read how manually to configure Booking Calendar shortcodes herehttps://wpbookingcalendar.com/help/booking-calendar-shortcodes/
      3) Finally you can reconfigure settings, form fields and email templates, if you need the different options, on the Booking > Settings pages.

      Please read the Booking Calendar version overview here: https://wpbookingcalendar.com/help/versions-overview/
      You can check all features, that available in the different Booking Calendar versions at this page: https://wpbookingcalendar.com/features/
      Also you can test Live Demos of any versions here: https://wpbookingcalendar.com/demo/.

      Unfortunately the Booking Calendar does not support integrations with Booking.com or Expedia.com, yet. Sorry.
      Kind Regards.

  10. Hi there,
    I have Booking Calendar Business Large installed on my apartments renting site and I would like for each apartment to have its own availability calendar as a widget in the sidebar. Is there a way I could do that? I must add that my single apartment description is neither a post nor page but a property of the wpestate theme.
    Moreover, in the rest of the site, I'd like to have in the sidebar as a widget only the search form with the check-in/check-out form, number of guests (and maybe other features?) How could I do it?
    Thanks in advance
    Stefano

    • Hello.
      You can add the search form to the sidebar, using the standard booking calendar widget. Please note the search form make searching for the posts with booking forms. That's why you need to have the booking shortcodes in the content of the posts or pages to show search results.

      Please note, you can add the booking form as widget to the sidebar. If you want to have some personal functionality there (show specific widget only on the specific pages), then you can add the booking form using the special php codes. Please read more about it here https://wpbookingcalendar.com/faq/insert-booking-shortcode-into-any-place-of-site/

      • Thanks for the quick reply.
        When I try to edit the properties I need to deal with (from the wpestate theme), I can see that they have a postID. Even if I insert the php code snippet in the theme template that creates the post, how can I ensure the match of the postID with the ID of the booking resource which has the same name?
        Forgive my naive question, I'm just trying to put these two things together. Thanks again.
        Stefano

        • Hello.
          If you will check the previous instruction, you will see that you need to insert the code similar to this:
          <?php $booking_resource_id = 1; echo do_shortcode("[booking type={$booking_resource_id} form_type='standard' nummonths=1]"); ?>

          Where $booking_resource_id its ID of booking resource. So you need to make assigning (somehow based on "your internal" logic) the ID or posts and these booking resources ID. Please be sure that the specific booking resources exist on the Booking > Resources page.

          Kind Regards.

          • Thanks for the suggestion.
            While I was waiting for your answer I began to test the search functionality, but unfortunately it's not working.
            I inserted two resources (both parent + child: on with capacity = 2 and the second one with capacity = 4) and then in the matching property/post content (not sidebar) I added the availability calendar for that particular resource.
            The calendar is correctly displayed within the property detail post and I created a specific search page including the [bookingsearchresults] shortcode.
            The search form is included in the sidebar as a widget and I put there the URL of the page containing the search results. I reset the cache in the settings too as suggested in the FAQ, but still no apartments are found. Could you please help me?
            I have BC Business Large 5.1.1 on WP 3.8.1. Thanks.
            Stefano

            • Hello.
              You need to have inside of the CONTENT of the posts or pages (not the sidebar) the booking form shortcodes. If you was inserted it into the sidebar, then Booking Calendar will not find them (you will see the 0 fount items on the Booking > Settings > Search page).
              Here you can make a trick (if you still need to does not have the booking form in content but in the sidebar).
              1) Firstly you need to make this fix:
              Please open this file ../booking/inc/biz_l.php

              then find this code:

              $shortcode_start = strpos($value->post_content, '[booking ');

              and replace it to this code:

              $shortcode_start = strpos($value->post_content, '[booking4search ');

              2) Now You can insert the booking form shortcode into the different pages and posts in a usual way, as in this description https://wpbookingcalendar.com/help/inserting-booking-form/

              Let say you re inserted the booking shortcode like this:

              [booking type=4 form_type='standard' nummonths=1]

              Now you need to replace it to the code like this:

              <div style="display:none;">[booking4search type=4 form_type='standard' nummonths=1]</div>

              Its will make that this shortcode will not be visible on the page, but the Booking Calendar will find it as page with booking form for the booking resource with ID=4.

              Please note, you need to insert into the posts or pages the booking forms for the "single" or "parent" booking resources. You do not need to insert the booking forms for the "child" booking resources.

              If you will have nay other issues with search results, please recheck this troubleshooting instruction: https://wpbookingcalendar.com/faq/no-search-results/

              Kind Regards.

              • Thank you for the detailed answer.
                I was not seeing any result in the booking>settings>search because I had added only the availability calendar to the content of the post, not the complete booking form (availability calendar + booking form). Now I see it.
                My idea is to put as a widget in the sidebar of my website pages the search form and to have ONLY the availability calendar, but now I understand that I MUST have a complete booking form inside the CONTENT of the post.
                If I want to insert some Javascript code in order to make the times, name, email, phone, etc etc forms invisible when I enter the post with the booking form (basically I want to create a toggle button in the html code that fades in/out the various forms needed for the booking), where should I insert it?
                I found these lines in biz_l.php
                 
                // write JS Scripts
                    function js_write_files() {
                        ?> <script type="text/javascript" src="<?php echo WPDEV_BK_PLUGIN_URL; ?>/inc/js/biz_l.js"></script>  <?php
                    }
                 
                around line 175 which might include the separate javascript file with the toggle function I would like to create. While the new html code for this button would be inserted in the same file biz_l.php at line 117 where the div with id 'payment-form' is created, is my idea wrong?
                Thanks again
                Stefano

                • Hello.
                  You can write your custom JavaScript function inside of bottom of ../booking/js/wpdev.bk.js file, which loaded in front-end of your website.
                  Kind regards.

                  • Thanks.
                    What if I'd like to change the look of the calendar or the search form instead?
                    I put the search form in the sidebar as a widget, but when I click on the check-in, check-out forms the monthly calendars to pick the dates overlap and mess up with the rest of the graphics: the calendar for example is partially obscured by the search button below and the default yellow border of the div containing the entire search form strikesthrough the calendar.
                    Where is the css that I can modify and where is the javascript enabling such popup calendars in the check-in, check-out forms?
                    Thanks in advance
                    Stefano

                    • Hello.
                      In the live demo used the standard simple CSS configuration of the search form, which possible to override in the CSS file.
                      1) You can configure the CSS of the search form or some other CSS elements of the booking forms inside of the bottom of the ../booking/css/client.css file.
                      2) The JavaScript about the popup calendars you can find in the ../booking/inc/biz_l.php file inside of the content of this function wpdev_get_booking_search_form.