Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello,
    How I can make the "URL to edit bookings" directs each user to a different page based on their language?
    Thanks.

  2. I'm currently using the free personal version of your plugin but I want to be able to show a change over day as a half day booking so understand that I need to upgrade to the business/small version. But I want to be the only person to be able to manage bookings. I DO NOT want clients to be able to book/pay themselves - is this an option you can turn off in the business/small version?
    Many Thanks
    Jo

    • Hello.
      If you want that your visitors can make the bookings but do not make the payments, then you just need to deactivate all payment systems on the Booking > Settings > Payment page.

      If you want that your visitors can not make the bookings at all on front-end, then you just need to insert the availbaility calendar (not the booking form) at the client side page(s) and all bookings make from admin panel.

      Please test the live demo of Business Medium version to check how the change over days woks and looks (this demo is configured by default for such type of bookings).
      Kind regards.

  3. Hi, there
    I was just wondering if there is any option for the reservation form (fields) such as "checkboxes or radio buttons" which the text is also a link as well? I would like to give people some options, and by clicking on the text a new window will be opening with informations of this option. Thank you very much I apprciate any help.

    • Hello.
      Sorry, right now plugin does not support such feature.
      Kind regards.

  4. hi there, we have purchased and installed the paid for version. we have experienced a few senarios where customers have used the booking system and for whatever reason, we have not received an email to say that a booking has been placed. They have paid using paypal and paypal has correctly taken payment and we have details of the booking within the booking system admin area - but just no email alerting us that there is a booking to approve. Likewise, without having made any changes, most of our bookings have worked fine with an email received. Do you have any thoughts.

  5. Hi there,
    I would like my partners (house owners) to login through the front-end of my Partners area and directly from there to be able to approve bookings / edit resources (instead from WP backend). Is this possible with the multi-user version?

    • Hello.

      It's possible in the Booking Calendar MultiUser only in the back-end. It's does not possible to manage the bookings and booking resources on the front-end. Sorry.

      You will be able to create the several wordpress users in your WordPress wesite, then create the own booking resources for each of this users and then configure own individual emails and some other settings for the each of such users.

      In the this version possible that each registered wordpress user (your owners) have own individual independent bookingadmin panel, and can see and manage only own bookings and some other settings (other owners will not see the bookings from this owner, they can see only own bookings). Also each owner (user) will receive theemails about the bookings of the own service(s) or property (booking resource(s)) and can approve or decline them. Also please note, that the each owner (wordpress user) will have different individual calendar(s) with booking forms in the separate pages. Please retest it in the live demo.
      Please read more about the initial configuration of the Booking CalendarMultiUser version:https://wpbookingcalendar.com/faq/multiuser-version-init-config/
      Please read more info about the bookingresources and how to configure them herehttps://wpbookingcalendar.com/help/booking-resource/
      You can check all features, that available in the different Booking Calendar versions at this page: https://wpbookingcalendar.com/features/

      Also you can test Live Demos of any versions here:https://wpbookingcalendar.com/demo/.

  6. Hi there,

    Can you advise if there is an option to be able to email bookings to other third parties (other than the admin and the guest themselves). eg. So I can email a management company details of a booking?

    • Hello.
      You can configure and customize the email templates at the Booking > Settings > Emails page.

      The emails are sending to the single email, which you are set at the settings, after the specific action.

      If you want to send the email about the new booking, to the several (Admin) users. so you can use the emails in the form "To" in such format:

      email1@server.com,email2@server.com

      or like this, if the previous do not work:

      email1@server.com;email2@server.com

      Please note it's possible to set for the email, which are sending to the admin and do not for the visitors.

      Kind regards.

  7. Hi, I am struggling as the owner to make a reservation on behalf of a customer who has already reserved and paid directly. I now just need to block this out in my calendar so can be viewed as booked externally. when logged in to my WP site - it seems to want to make me fill in the booking form and then seemingly pay. surely there is a way of me being able to block out days myself without filling in the booking form or paying? please help - I have business medium and as yet don't fully understand it although am trying really hard to and yet cant seem to crack this one. Thanks.

    • Hello.

      You can add the new bookings on the Booking > Add new booking admin page.
      Please note, in this admin page you cm select the dates relative to the default settings from the general booking settings page. So you need to configure on the general booking settings page in calendar section the way how you want to select the dates.

      Please note you can use the "auto fill" button on the top right side of that page for the fast auto filling by blank data all form fields, so you can just select the days and submit the booking.

  8. Hey,

    i´m looking for a possibility to show in my calendar a new legend for days which have a check_out_time and a check_in_time. A want so show a little seperation in between, so visitors could have a look an see on which day there is a change of visitors.

    How could i place a new class into the tag if it is only a day with check_in and check_out? A new class setted would be all i need 🙂

    Greetings

    Armin

    • Hello.
      This feature available in the Business Small and higher versions of Booking Calendar.

      You need to activate the multiple or range days selection mode on the General Booking Settings page in calendar section.

      After this you can activate the "Use check in/out time" option and configure the check in/out times.
      Then you be able to use the change over days with Vertical (do not diagonal) lines as in live demo here: https://bm.wpbookingcalendar.com/
      Its means that your visitors can start new booking on the same date, where some old bookings was ending.

      If you will activate the "legend under calendar" at the general booking settings page you will see the "partially booked item" with vertical separated line.
      Kind regards.

  9. Hi there,
    I am using the [checkbox] field for nessesary information the customer has to choose from in the reservation form.
    Somehow it dosn't work for me to check just one box. Is that not an option?

    For example: [checkbox* MyOption "Option 1 " "Option 2" "Option 3"]
    Customer has to choose at least one Option in order for the reservation can be sent. But the reservation form wants the customer to check all options in order to be sent! Is that normal, or how can I fix this?

    Thank you

    • Hello.
      Please make this fix.
      Please open this file ../booking/js/wpdev.bk.js
      Then find this code:
      // Validation Check --- Requred fields if ( element.className.indexOf('wpdev-validates-as-required') !== -1 ){ if ((element.type =='checkbox') && ( element.checked === false)) {showErrorMessage( element , message_verif_requred_for_check_box);return;}
      and replace it to this code:
      // Validation Check --- Requred fields if ( element.className.indexOf('wpdev-validates-as-required') !== -1 ){ if ((element.type =='checkbox') && ( element.checked === false)) { if ( ! jQuery(':checkbox[name="'+element.name+'"]', submit_form).is(":checked") ) { showErrorMessage( element , message_verif_requred_for_check_box); return; } }

  10. Hi there,

    I'd like to know if it's possible to display the calendar with hours, instead of days ?
    And i'l like to know how to display the name of the person who make the reservation. It's for an internal usage and people would like to know who is using the resource.

    Thank's in advance for your answer.
    Best regards,
    Anne-Christine

    • Hello.
      Booking Calendar support only in-line month view calendars. The times, possible to select or enter in the booking form at the Booking Calendar Business Small and higher versions.

      If you wan to activate in the mouseover tooltip the showing name, of who was making the booking for the specific time, then you can make it by doing this customization.

      Its available in the Booking Calendar Business Small or Booking Calendar Business Medium or in booking Calendar Business Large version for the(single booking resources capacity =1 ) of update 5.0 or newer to show booking info (name, second name, etc, who was made the booking) in the mouse over tooltip.

      But please note this feature can impact to the performance, so we do not recommend to activate it.

      If you are still want to activate it,so please open this file: ../booking/wpdev-booking.php find this code:

      if (!defined('WP_BK_SHOW_INFO_IN_FORM')) define('WP_BK_SHOW_INFO_IN_FORM', false ); // This feature can impact to the performace

      and replace to this code:

      if (!defined('WP_BK_SHOW_INFO_IN_FORM')) define('WP_BK_SHOW_INFO_IN_FORM', true); // This feature can impact to the performace

      • Thank you very much for your answer !!

        Have a nice day