Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi,
    We really like the booking calendar for small business plugin. That is exactly what we want. But can I ask how to set a 24 hour restriction in this plugin? For example, We don't want visitors to modify their booking within 24 hours. If they do, there will be an error message or reminder say: you cannot modify booking within 24 hours. I check the FAQ. There is no related topic about this. Could you give me some advice on how to do it?

    Thank you so much and beautiful plugin.

    • Hello.
      Please make this fix.
      Please open this file ../booking/inc/js/personal.js
      Then find this code:

      date=new Date(); date.setFullYear( dta[0] , (dta[1]-1) , dta[2] ); // get date

      and replace it to this code:
      date=new Date(); date.setFullYear( dta[0] , (dta[1]-1) , dta[2] ); // get date var my_test_date = new Date( wpdev_bk_today[0],(wpdev_bk_today[1]-1), wpdev_bk_today[2] ,0,0,0 ); //Get today if ( (days_between( date, my_test_date)) < 1 ) { alert('Warning. You cannot modify booking within 24 hours.'); }

  2. Hi,

    I've deleted some resources and my older bookings seems to have vanished. How can I show them on my admin listings page?

    yours

    Patrick

    • Hello.
      That issue because you was you was deleting booking resource(s).
      Please open the General Booking Settings page and set for the option "Default booking admin page:" value "Booking Listing". Update the settings.
      Then open the Booking Listing page.
      In the browser you will have something like this (or similar):
      https://your-server.com/wp-admin/admin.php?page=booking/wpdev-booking.phpwpdev-booking

      Now add to the end of that URL these parameters "&wh_booking_type=&view_mode=vm_listing" and press the Enter button. The page must reload and you have to see the old bookings (its show the bookings, even for the deleting booking resources - the trick there to have this empty parameter wh_booking_type= ) ,

      Then reassign all your exist bookings to the actual "booking resource(s)".

      Kind Regards.

  3. Hi,

    I have been looking for an option for a date on the calendar to be AVAILABLE to be booked even though it has already a pending / existing booking. Is this possible?

    Thank you in advance.

    • Hello.
      Its possible at the Booking Calendar Business Large version. You are need to open the General Booking Settings page and activate this option "Use pending days as available" at the "Advanced section".
      So now, your days in the calendar at the front-end will be available, until you do not approve some booking.
      Kind Regards.

  4. I can't seem to get rental cost to calculate correctly.

    setup:
    We have 7 resources available for rent, set as per day rentals. Each of the resources has its own details page with its own calendar booking form. I'd like to calculate total rental price based on per day rate with a minimum of 1 day, and a discount for 7 days (one week).

    The site is here...
    https://www.autovaultmn.com/high-line-rentals-2/

    issue 1:
    I've set the cost per day for each asset, and if I select a 24 hour rental period from the calendar, it computes the correct price. I've set the valuation days with a "7 days together" $ for all days! condition, and that works if I select 7 days exactly. Anything over 7 days and the math doesn't get calculated correctly.

    issue 2:
    The store is only open from 900 to 1700. I want all rentals to allow for a minimum of 1 day charge, even if the rental is only from 900-1700, but for time to impact total cost after 24 hours. So a 30 hour rental would calculate as (1 day cost + (1 day cost/24)*6)). It doesn't seem to work that way.

    Help, please. I've been all over the FAQs and support pages.

    • Hello.
      1) you need to define at the Valuation days cost settings something like this:
      From 8 to 14 days = 100 usd per each day

      Or you can define other togather settings, etc.. All depend from your cost logic.

      2) please activate the "time impact to the cost" settings at the general booking settings page and then test it again.
      Also you can set the additional cost for the any options of time selections at the "Advanced cost settings" (Booking > Resources > Advanced cost), if you was setting time selections and not the entering.
      Kind regards.

      • Problem 1 is fixed. Thanks.

        Problem 2 is not fixed - I've activated "time impact to cost." I want to set a minimum rental time / cost of 1 day rate. So my Cost / Day in resource is set to $200. I'm using Type of days selection as Range days with a Min of 1 day. But if someone rents for 8 hours, I want to charge them the full day rate. Currently , if you set a start and end day on the same day and a start time of 900 and end time of 1700, it calculates and charges 1/8 of the cost / day rate. For same day checkout and return from 900 to 1700, the cost should be $200. Instead, it comes out to $67.

        https://www.autovaultmn.com/high-line-rentals-2/2014-bmw-535d/

        • Hello.
          Please open the Booking > Resources > Cost and rates page click on "Valuation days" button near specific your booking resource,
          and configure this cost settings:
          "For 1st day = 200 $ per day"
          Update the settings and then test it again.
          Kind Regards.

          • Fantastic. That fixed it. Thanks.

            One other issue. When I send a payment request to a visitor through the admin console, the Paypal shows up as a payment option on the page generated byt the [visitorbookingpayurl] shortcode, even though I've disabled Paypal in the console and activated authorize.net as my payment option.

            This does not happen when a visitor makes a reservation, it only presents the pay via authorize.net option as I've specified. This issue only happens when I send a payment request email.

            • Hello.
              Please make this fix.

              Please open this file ../booking/inc/payments/paypal.php

              then find this code:

              if( (get_bk_option( 'booking_paypal_is_active' ) == 'On') || ( (isset($_GET['booking_pay'])) && (get_bk_option( 'booking_sage_is_active' ) != 'On') && (get_bk_option( 'booking_ipay88_is_active' ) != 'On') ) ) {
              and replace it to this code:

              $is_show_in_payment_request = false; if ( (get_bk_option( 'booking_authorizenet_is_active' ) != 'On') && (get_bk_option( 'booking_sage_is_active' ) != 'On') && (get_bk_option( 'booking_ipay88_is_active' ) != 'On') && (isset($_GET['booking_pay'])) ) $is_show_in_payment_request = true; if( ( get_bk_option( 'booking_paypal_is_active' ) == 'On' ) || ( $is_show_in_payment_request ) ) {

    • Hello.
      Please send the screenshot of your cost configurations for the booking resource with ID = 5
      to the support @ wpbookingcalendar.com
      Also, its seems that you are using old version of Booking Calendar 5.0. You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/
      Thank you.

        • Dear support,

          we've updated the booking calendar up to version 5.1.3. And as you adviced we checked the box at the left side for periods of August, October and November, but we still have the problem with showing of the correct price for selected period.

          Please check the next periods:

          https://www.cliff-holiday-cottage.co.uk/book-it/

          1) 16th of August - 30th of August - 2 weeks together (16 days). The cost for 1 week = 975, for 2 weeks must be 1950.
          2) 25th of October - 8th of November - 2 weeks together (16 days). The cost for 1 week = 525, for 2 weeks must be 1050.

          Thank you.

          • Hello.
            For these 2 periods you need to set cost valuations not the
            "Together 16 days ..."
            but
            "Together 15 days ..."

            There are counting exactly number of selected dates in calendar.
            Kind regards.

            • It's works! Thank you!
              But there is one thing.
              December 2014, 1 week (from 1st - till 22nd of December) cost = 455, the Cristmas week (22nd till 29th) cost = 875, but it still shows as 455.
              However next week (New Year 29th of Dec - 5th of January) cost shows correctly = 875.
              Please advice where is mistake.

              • Hello.
                Please be sure that you correctly configured season filters for the check-in dates and set the correct number of days for the valuation days cost settings.

                If you are still will have this issue, please send the screenshots o your valuation days cost settings to the support @ wpbookingcalendar.com email.
                Kind Regards.

  6. Paypal Return URL doesn't seem to work when I test bookings in the sandbox. I've set the website preferences on the Paypal account settings, as well as the success and failure pages on the booking system, but no matter what, Paypal just returns to the top level homepage. Can you help?

    • Hello.
      Please recheck in the account of the PayPal website, that you do not specify return URL as fixed link to your homepage.
      Kind Regards.

      • Indeed, I have set the URL in Paypal to point to my thank you page, but it does not return visitors there after payment. Does it only work with a live payment, instead of sandbox?

        Thanks very much.

        • Hello.
          You need to set the return link in the Booking > Settings > Payment > PayPal settings page, and not in the Your PayPal account.
          Also please note, you need to click on the "return to visitos website" link on payment PayPal website, after you made the Payment, otherwise it's will not be redirected to the "thank you page".
          Kind regards.

          • Thanks for clarifying, but it's not working.

            I have the "success" and "failure" pages configured in Booking > Settings > Payment > PayPal settings of my website.

            In Paypal, I have Auto Return: On. I have the Return URL the same as the "Success" page URL. I can't leave the Return URL empty if I have Auto Return enabled.

            When I make payments (in Sandbox), the page returns to the home page, not the Success page.

            So, what's wrong? Is this a problem with Paypal Sandbox?

            • OK, I've figured it out. It is a Sandbox issue. The return URL only works with a Paypal set to Live.

  7. Hello…

    This issue because have the "Version 9.Business.Medium.SingleSite.4.1.3" version.

    I need to update WordPress to 3.9.1, i need to know if my module is still compatible.

    Kind Regards

  8. Hi, we have business large.

    In the advanced cost, we have a number of items (like food and drink) you can order up to 50 of each item.

    We could make many selects with 50 options but then in the Advanced Cost we have many many fields to enter the incremental cost over and over.

    Is there a way to use something like a text field in the form for 'quantity' and set a base cost for the item or something where you enter a number and multiplies the base cost?

    • Hello.
      The ability to set the additional cost possible only for the options of selctboxess or checkboxes. Unfortunately, the text fields for the advanced cost does not supported, because the entering of values there depend from the visitors, who can make mistake and enter not the digit but some text, etc...

  10. Is there an html code for the plugin so that I can embed it on Facebook?

    • Hello.
      Unfortunately, plugin does not support integration into Facebook, yet.
      Sorry.