Support Archive

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  1. hello,

    For my client, I configured 3 resources.

    In general settings, I configured "Set the cost: for one night"

    Only the selection of the mid-day only works for the first resource.

    See the attached image:
    https://gites-en-alsace.com/ok2.png

    Thank you for your help.
    Kevin

    • Hello.
      When you was making the booking for the second booking resources ("Gite Brand"), before or after you activated the using "check in/out times" ?
      If you was making that booking before you activated that option, then of course you will see the full days booking, for those days.
      Please try to make the booking, right now, when the "check in/out times" options is active.
      In other words, its will work for all new bookings, but not the old one, which you already have.
      Kind Regards.

      • Sorry for my english bad.

        I do not know if it was before or after. However, the "check in / out times" was activated when I made the screenshots.

        I disabled the option and I reactivated (after have registered, not like on the video). Now I believe that there is a bug, when I click on the "Check out" day, on the calendar, this is not working.

        The video : https://www.youtube.com/watch?v=bt5LHPyzpK4&feature=youtu.be

        • Hello.
          You need to create new bookings to see the "half booked days" in your calendar.
          Please try to select days (first click to select check in day, then second click to select last day), then fill the booking form fields and make the booking.
          After this you have to see half booked "check in" and "check out dates". In other words first and last days will be change over days for the different bookings.

          Kind Regards.

          • Yes I understand that. But I can no longer select the last day. We do not see on the video, but I click and nothing happens.

              • Hello.
                You are set the "range days selection mode using 2 mouse clicks" and set minimum number of days selections as 3 and max. as 30
                Also you set ability to select only this number of days: "3,8,9,15,16,22,23,29,30,36"

                I was retesting this config, and I was have no issues with selecting 3 or 8 days, etc...

                Please try to clear the browser cache and then try to retest it again.
                If you still will have this issue, try to clear the "Specific days selections:" and then retest it again. If its will work then try to set this parameter again.

                If you still will have this issue, please insert the booking form for the booking resources, which is not working to the page at front-end side, and send link to me, so then I will retest it.
                Kind Regards.

                • It works by "front end" and before also "back end".
                  Can I give you access to the "back end"?

                  Thank you for your help.

                  • Please try to deactivate "one by one" all other active plugins and retest it.
                    May be there exist some conflict with other active plugin.

                    If the issue still will exist please contact directly to this email "support @ wpbookingcalendar.com"
                    Kind Regards.

  2. Hi there, it's me again...
    The shortcode [deposit_hint] works perfectly in the booking form, but I would need it to be in the email too. How can I do it? (explanation: I have set the deposit to 25% if the time to arrival is more than 60 days (deposit condition), else 100%. When I place the deposit_hint in the form it works with the dates, but now I need to give my client the advice how much to pay (depending on the time until check-in) by email).
    The same problem will occur with the payment email... (balance_hint)
    Thank you for your help!
    Sven

    • Hello.
      Please use the same shortcodes:
      [deposit_hint] and [balance_hint]
      in the email templates at the Booking > Settings > Emails page. Please note, you need to use the latest update 5.2
      Kind regards.

      • Thank you for your quick reply! I actually tried this, but it just displays no value in the email... Not in the normal text part, nor in the [content]... what am I missing?
        I've inserted something like "Please pay [deposit_hint] EUR now" in the email template. It just displays "Please pay EUR now"...
        Thanks for your help. I have the business large 5.2 version...

        • Strange.., its have to work.
          Did you have these shortcodes [deposit_hint] and [balance_hint] also in the booking form.
          You need to have these shortcodes in the booking form for be able to use them in the email templates or content of booking fields.
          If you still will have this issue, please send the link to the page with that booking form and screenshots of Booking > Settings > Fields page (both forms) and Booking > Settings > Emails pages.
          Do you sure that you inserted the exact [ into th

          • Ah, I didn't have it in the booking form... I run it at the moment only on a local server to test everything before I update it on the webserver (coming from version 4.0.2 to 5.2...
            So I've just tried and now it works almost. In the booking form it's perfect. In the email it shows now a value, but it's 0.00 EUR. In the [content] part of the email it shows the correct value. If we get it to work in the normal part as well it would be just perfect! Thank you so much for your awesome support!

            • Sorry, I mistyped... I think it works now... give me a minute to test...

            • Yes, it's working now... So the problem was that it has to be in the form fields as well...
              Thank you so much foryour support... it's just amazing!
              Cheers, Sven

  3. Hello,

    I have a question according additionnal costs :
    My cutomer wants to show to the visitor how much his/her booking will cost when he/she will arrive at hotel.
    But, we have to show he/her the amount of occupency tax which is :

    2.10 / per night (it's ok for me in the additionnal cost, it works), but it's also per people ... and for this, I don't know how to configure it ....
    So the exact sum is : 2.10 / per night / people ...

    Thanks in advance,

    Best regards

    • Hello.
      Its possible to add such type of cost at the Booking > Resources > Advanced cost page for the visitors selections.
      So if you will have the visitors selections like this (at the Booking > Settings > Fields page ):
      <p>Visitors:<br /> [select visitors "1" "2" "3" "4"] </p>
      Then at the Booking > Resources > Advanced cost page you can configure this:
      visitors: "1" = 2.10/night "2" = 4.20/night "3" = 6.30/night "4" = 8.40/night

      but its also means that you can not have some additional cost per visitors, or you can have fixed cost per visitor (not the percentage).

      Otherwise its does not possible to use some complex formula like this " 2.10 / per night / people" for the one selectbox or checkbox in the booking form, in actual versions, yet.
      Kind Regards.

  4. Hi folks,
    got a problem with the calendar if Firefox or IE used. Can't fill in the requiered, except the "Questions/Comment"-Field.
    It's working well with Chrome.
    Any help?
    Thanks in advance

    Btw, the pageadress is https://wilsterberg.de/?page_id=27

    • Hello.
      this issue exist because of the CSS conflict with your theme.
      Please make this fix.
      Please open this file https://wilsterberg.de/wp-content/plugins/booking/css/client.css?ver=1.1

      then find this code (on line 51):

      .booking_form_div textarea, .booking_form_div input[type="text"] { box-sizing: padding-box; height: 28px; }

      and replace it to this code:

      .booking_form_div textarea, .booking_form_div input[type="text"] { box-sizing: content-box; height: 1.1em; }

      • Thx for your help, but it didn't work.
        Can't fill in the fields.

        • Got the following text in line 51:

          .booking_form_div textarea,
          .booking_form_div input[type="text"] {
          box-sizing: padding-box;
          -mox-box-sizing: padding-box;
          -webkit-box-sizing: padding-box;
          height:1.1em;
          padding:4px;
          }

          • Ok, replace that code to this:
            .booking_form_div textarea, .booking_form_div input[type="text"] { box-sizing: content-box; -mox-box-sizing: content-box; -webkit-box-sizing: content-box; height: 1.1em; }

  5. Hey guys! 🙂 Your plugin is really awesome!
    I was just wondering if there's a way that we can translate the 'send' button and the 'booking calendar' above the calendar itself within the free version? 🙂
    Thanks in advance!

  6. Hi there 😉
    You've already told me this for the old version, but since the scripts have changed, I can't figure it out to be working now...
    I accept PayPal payments as well as bank transfer. I would like the user to see a special text on the paypal payment site that shows directly after the reservation is done (above the paypal button I want to write that bank transfer is also possible, incl. bank account number etc.). Where do I have to put it and how? I tried it the old way in the paypal.php, but I received a messy page with another form... I'm sure I just failed to use the right code... I'm using the standard paypal, not the pro hosted...
    Thank you very much in advance and sorry for bothering...

    • Hello.
      Plesse recheck one more time very carefully fix, which you try todo, because the PayPal.php file almost was not changing, as far as I am remember.
      Kind regards.

      • Hi, I did, I tried several different ways to place it, but it either has no effect or it messes up the site.. I've made a screen shot of the part in the old paypal.php
        Do you want to see?
        Cheers, Sven

        • Yes, please send it to the support @ wpbookingcalendar.com

          Also, please a small description about what exactly you want todo.
          Thank you.

  7. Hi, I want to buy your small business version as it looks useful for my chauffeur business bookings. One question, does it link to Outlook calendar? This would be very useful. Thanks,

    • Hello.
      Unfortunately, Booking Calendar does not support integration with Outlook calendar, yet Sorry.

      Also please note, because Google stop supporting of "Google Calendar API v2" (on Nov. 17, 2014), right now, import of Google Calendar events does not work, until we implement new API v.3
      Kind Regards.

  8. Is there a possibility to turn off the plugin for certain pages? (this course of the text html ratio on my homepage.)

    • Hello.

      You can make a little fix, for do not load CSS and JavaScript files and variables only on some pages.

      Please open this file ../{Booking Calendar Folder}/lib/wpbc-scripts.php

      then find this code:

      add_action( 'wp_enqueue_scripts', 'wpbc_load_js_on_client_side', 1000000000); // Enqueue Scripts to All Client pages add_action( 'wpbc_load_admin_scripts_on_page', 'wpbc_load_js_on_admin_side', 1000000000); // Enqueue Scripts to Admin pages, where executed this action: "wpbc_load_admin_scripts_on_page" add_action( 'wpbc_load_admin_client_scripts_on_page', 'wpbc_load_js', 1000000000); // Enqueue Scripts to Booking > Add booking page

      and replace it to this code:

      if ( ( ! in_array( $_SERVER['REQUEST_URI'], array( '/page1/', '/page2/', '/page3/', '/page4/', '/page5/' ) ) ) { add_action( 'wp_enqueue_scripts', 'wpbc_load_js_on_client_side', 1000000000); // Enqueue Scripts to All Client pages add_action( 'wpbc_load_admin_scripts_on_page', 'wpbc_load_js_on_admin_side', 1000000000); // Enqueue Scripts to Admin pages, where executed this action: "wpbc_load_admin_scripts_on_page" add_action( 'wpbc_load_admin_client_scripts_on_page', 'wpbc_load_js', 1000000000); // Enqueue Scripts to Booking > Add booking page }

      2) then find this code:

      add_action( 'wp_enqueue_scripts', 'wpbc_load_css_on_client_side' , 1000000000); // Enqueue Scripts to All Client pages add_action( 'wpbc_load_admin_styles_on_page', 'wpbc_load_css_on_admin_side', 1000000000); // Enqueue Scripts to Admin pages, where executed this action: "wpbc_load_admin_scripts_on_page" add_action( 'wpbc_load_admin_client_styles_on_page', 'wpbc_load_css', 1000000000); // Enqueue Scripts to Booking > Add booking page add_action( 'wpbc_load_css_skip_client_css', 'wpbc_load_css_skip_client_css', 1000000000); // Enqueue CSS to Booking admin page.

      and replace it to this code:

      if ( ( ! in_array( $_SERVER['REQUEST_URI'], array( '/page1/', '/page2/', '/page3/', '/page4/', '/page5/' ) ) ) { add_action( 'wp_enqueue_scripts', 'wpbc_load_css_on_client_side' , 1000000000); // Enqueue Scripts to All Client pages add_action( 'wpbc_load_admin_styles_on_page', 'wpbc_load_css_on_admin_side', 1000000000); // Enqueue Scripts to Admin pages, where executed this action: "wpbc_load_admin_scripts_on_page" add_action( 'wpbc_load_admin_client_styles_on_page', 'wpbc_load_css', 1000000000); // Enqueue Scripts to Booking > Add booking page add_action( 'wpbc_load_css_skip_client_css', 'wpbc_load_css_skip_client_css', 1000000000); // Enqueue CSS to Booking admin page. }

      where '/page1/' ... '/page5/' its the full terms of your pages, where you do not need to load CSS and JS files of Booking Calendar .

      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it!
      Kind Regards.

  9. Hi,

    We have bought the Business Medium version, I have setup dates that are available for Seasons but the avalability filters dont work.

    I have tried both ways, availability and unvailable by seting exclusion dates but the calender continues to allow the user to book which ever season selected all year round.

    Many thanks in advance

    Laura

    • Hello.

      Please recheck that you activated specific season filter at the Booking > Resources > Availability page - you need to be sure that the check box at the left side near specific season filter is selected !

      Also please be sure that you do not use any cache plugins, like WP Super Cache. If you are using someone, please deactivate it or add the exception to the page with booking form.

      Kind Regards.

      • Hi,

        many thanks for the reply,
        I have checked the box as directed but the check disapears when saved and still does not filter anything.

        Regards

        Laura

        • Hello.
          You need to click on the "Save" button just under season filtets availability for the specific booking resource (not at the bottom of the page).
          If the issue still will exist, please send screenshots of that settings page to support @ wpbookingcalendar.com

  10. Hi there, I'm kind of lost (new) in the display of this plugin, would you be able to assist me please?

    If I would like to display a 3 month booking calendar, where 2 bookings can be made on the same day with the info colors below of the different states of days (pending, booked and free) what code would i be using?

    Also, when inserting the shortcode to the page, the form looks very weird, could it be my theme or can I somehow edit he form display?

    Thanks

    • Hello.
      1) You can configure the number of visible months in calendar inside of the booking shortcode, during inserting it into the post or page.
      Please read more how to insert and configure the booking shortcode into the post or page here https://wpbookingcalendar.com/help/inserting-booking-form/
      Please read how manually to configure Booking Calendar shortcodes here https://wpbookingcalendar.com/help/booking-calendar-shortcodes/

      2) If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation).
      Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/

      3) If your booking form is looks weird, probably at its because of the CSS issue (conflict) with your theme or some other actual plugin. Try to activate the default WordPress theme to recheck about the reason of this issue.
      If you still will have this issue and can not to resolve it, please send the link to the page with that booking form, I will recheck it then.
      Kind Regards.