Support Archive (2)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. We just bought versions 9 business.small last week and found that mouseover tooltip does not display text of the booked times.  The popup box appears but it is empty.  Is there a way to fix this?  Using wordpress 3.4.2

    • Hello.
      Please write the link to the page with booking form, where this issue is exist. So we will chek it and help you.
      Regards.

  2. We are using the small business version and would like to use the starttime and endtime fields on the booking form since users may book any start time and any end time for our resource.  Once a booking is made, we need the calendar to show the time slot as unavailable (or already booked).  This seems to work perfectly if we use the rangetime field on the form, but that field is too limited for us and we need to use starttime and endtime.  Is it possible to use the starttime and endtime fields and still make unavailable the times that have already been booked?

    • Hello,
      Its not possible to block entering the already booked time slots in starttime and end time because its text fields and its not possible to know what time have to be entering by visitor. The rangetime shortcode is selectbox, so its possible to block the specific timeslot, because its already predefined.

      Because the "starttime and "endtime" fields is e text field, so its possible by user to enter in the text field the time, which is already booked, BUT if the user will click on the send button the system will show the warning message and do not allow to make the booking.

      By the way, if the visitor roll over the specific date in the calendar he have to see the tooltip with already booked time slots for that date.

  3. Hello,
     
    We are using 9.Business.Large.SingleSite.4.0.1.
     
    We would like the ability to set check in & check out times so that a maximum of two bookings can be made in one day. 
    For example:
     
    Booking A is for Saturday 1st til Saturday 7th (7 nights) - checks in at 16:00 on the 1st, and checks out at 10:00 on the 7th/
    Booking B can book the same Saturday 7th aslong as they are checking in at 16:00.

    This would then show a partially booked day (Saturday 7th) on the booking calendar.
     
    Is this possible and how?
    Thanks,

    • Hello.
      Sorry, it's not possible if the booking resource have the capacity higher than one, as at your example.

      At this version is possible to set the capacity of the booking resource, it’s mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. 

  4. Dear Brian,
     
    We downloaded the free version of the bookingsystem but now also the client would like to have the possibility to AD the nummer of persons of the booking and would love to have a switch of accomodation prefer. Is this possible in your system. and if how can we arrange this.
     
    Kindest Regards,
    Karin Ellermann

    • Hello ,

      If you are need to make the reservations for the events, so probably you are need to have several reservations per the same FULL date at the specific same calendar, if so then you are need to check the Booking Calendar Business Large version.

      Please read the Booking Calendar version overview here: https://wpbookingcalendar.com/help/versions-overview/

      Please read more info about the booking resources and how to configure them herehttps://wpbookingcalendar.com/help/booking-resource/

      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

    • Its because of the CSS issue,

      please open this file: https://www.bridgehamptoncarolinas.com/wp-content/plugins/booking.bs.4.0.1/css/client.css

      find this code:

      .wpdevbk .popover-inner { background: none repeat scroll 0px 0px rgba(140, 140, 140, 0.8); border-radius: 6px 6px 6px 6px; box-shadow: 0px 3px 7px rgba(0, 0, 0, 0.3); overflow: hidden; padding: 3px; width: 150px; }

      and make this modifications:

      .wpdevbk .popover-inner { background: none repeat scroll 0px 0px rgba(140, 140, 140, 0.8); border-radius: 6px 6px 6px 6px; box-shadow: 0px 3px 7px rgba(0, 0, 0, 0.3); overflow: hidden; padding: 3px; width: 150px; color: #000; }

      • That fixed the issue with the booked times not displaying on mouse-over.  I think that will allow us to meet our requirements.  Thank you for your excellent support!

  6. Hi,

    Within the 'Fields' tab of 'Settings', I have created content under 'Form Fields' - 'Standard'. However, I see that the system will let me add multiple 'Form Fields' which is handy for having a slightly different form in the admin area to the front end.

    Lets say I know how have 2 Form Field sets - 'Standard' and 'Admin'. Now how can I display either one of these by default on the front end or if I go to 'Add booking' in the admin area. I have looked through the support and cannot find anything.

    Thanks,

    Adam. 

    • Hello,
      You can select, what booking form to use at the client side at the popup configuration dialog, during inserting the booking shortcode into the post or page.

      at the "Add booking" admin page, you can select the custom "booking form" at the top of that page in the specific selectbox.

      • Hi,

        I'm slightly confused...

        Client side I add in <?php do_action('wpdev_bk_add_form', 2, 3); ?> but this does not specify which form ('Standard' etc)...can you help? 

        • Hello,
          By default its not supported in those code, so you will need to make a little fix.
          Please open the ../booking/lib/wpdev-booking-class.php file find this code:
          add_action( 'wpdev_bk_add_form', array(&$this,'add_booking_form_action') ,10 , 2);
          and replace it to this code:
          add_action( 'wpdev_bk_add_form', array(&$this,'add_booking_form_action') ,10 , 4);

          So now you can use this code
          do_action(‘wpdev_bk_add_form’, 2, 3, 1, "Standard");

          where
          2 - its ID of the booking resource
          3 - number of visible months,
          1 - system variable (its have to be 1 always),
          "Standard" - name of your custom form.

  7. Hi.

    Is possible to veiw past reserwations and customers in ver. - 9.Professional.SingleSite.3.0.
    I can't do it.
    I tried to install Booking Manager but it does not show any history.
    What is the best solution to solve the problem.

    Regards 
    Adam

     

    • Hello,
      Ir possible at the version update 4.0 or newer.
      You are need to set the "All dates" instead of the "Actual dates" at the "Filters" tab at the Booking Listing page.

  8. Hi,
     
    I have a mathmatical/formula question:
     
    I have a property that has weekend (fri/sat/sun), weekdays and weekly (7 day) prices. I have managed to get all this working using rates and valuation days.
     
    However, for the above either 2 or 4 guests can rent the property. For weekend stays the price increases 17% for 4 guests, whilst weekdays increase by 50% and full weeks 25%. I could increase the stay for each of the three stay periods by a fix amount also (e.g. 4 guests: weekend stay price + £80.00)
     
    Have you any suggestions on if/how the system could implement this?
     
     
    ...I'm nearly there with the launch of our calendar system - thankyou for all your help.

    • Hello.
      It's hard to say how to configure the rates and costs, because it's not very clear according exact costs form your descriptions.
      But in any cases, the cost. An depend from OR from the season filter (day of week), it's possible to set at the rates for the specific booking resource. OR cost can depend form the number of selected days - "Valution days".

  9. If I have this checked
    Check this checkbox to activate auto approve of all new pending bookings.

    The user doesn't receive an email showing that it's approved with the editing links.  However,   If I manually approve the booking the user will receive the email with editing links.  Is  this a bug or am I missing something?  Any help would be appreciated.  

  10. Hello. 
     
    I need know how can change total cost payment, for a percent of total cost. I need show the follow information to visitor when they do a booking:
     
    Total Cost: 100€ (days x cost of day)
    Signal Cost: 25€ (is a 25% of total cost, for example) 
     
    User only must pay Signal Cost, because the rest of payment will be in person before of lend the keys of apartament.

    Thanks. 

    • Hello,

      This feature, possibility to pay only "Signal cost" is available at the Booking Calendar Business Medium or higher version as the "deposit payment feature" at the Booking > Resources > Cost and rates page for the specific resource. So at that page you can configure for possibility to pay by user at the payment forma after the booking only the 25% from the final cost.

      But inside of the booking form you can show only the final FULL cost using the [cost_hint] shortcode at the Booking > Settings > Fields page. The 25% cost will be show at the payment form only.

      So here is little description how its works togather with payment request feature.
      Please read firstly this article about the correct configuration of the "payment link" :
      https://wpbookingcalendar.com/faq/configure-editing-cancel-payment-bookings-for-visitors/

      Then open the Booking > Settings > Emails page and configure and set active the "Payment request" email.

      Now open the General Booking Settings page and set checked this option: "Deposit payment:" at the "Costs" section.

      You can open the Booking > Resources > Cost and rates page and by clicking the "Deposit amount" button configure the deposit amount value.

      This cost will be show in the payment form, after visitor is made the reservation. So probably its cost will be smaller than full amount. And your visitors can make the payment of that amount.
      At the admin panel at the booking listing page for the specific booking you will see in the cost field the FULL cost, but inside of the "notes section" (you can activate it by pressing the note button at the right side of the each section), you will see the description similar to this:

      Total cost: $135.00 /deposit: $54.00, balance: $81.00/ - 07.22.2012

      If you are want to request from the visitor to pay the rest of the sum,

      you are need firstly
      1) edit the cost of the booking, and enter the sum, which will show at the payment form. You are need to change the cost and then press the save button to save the new cost.
      2) Press the send payment request button to send the email with link to the payment form for the specific booking.

      • Thanks very much for your answer.
        I'll prove the medium business plan and if I have new questions I'll contact with you.
        Thanks.