Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. I have set up the Booking calendar Business large on our camping web site.
    I have worked out how to create resources, which relate to an individual calendar.
    I have also worked out how to enable a maximum of 60 visitors of which 30 are adults and 30 are children using the FORM as part of the Booking Calendar
    However I am charging Adults at £10.50 and children at £8.50.
    How do I set it up so that there are a maximum of 60 visitors, but I only charge £10.50 for an adult when booking and £8.50 for a child?
    At the moment if I book 60 visitors the cost is 60 x 10.50....

    • Hello.

      The ability to book for the specific times possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1).
      In lower versions of Booking Calendar (including free version), possible to make bookings for specific times only for specific restricted time-slots.
      Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.
      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-timeslots/
      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.
      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/
      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

  2. Hello Support,
    My customers use a WordPress 5.7.1 and a Version 9.Business.Medium.SingleSite.8.8.1 WPBC and their business is a lodge booking services, I setup the website for them including your booking solution.

    Here is the problem, hoping you can help me find a solution:
    Besides renting lodges, the clients can book some different options like massages, sauna, a bottle of wine, charcuterie and cheese tray etc. I have set up some check boxes for these options, but we would like tu put a field so the clients can put the number of options they would like to have during their stay: i.e. 2 massages,1 sauna, 2 charcuterie tray etc.
    How can I set these?

    • Hello.
      You need to use the select boxes near such checkbox, or instead of check boxes to use only select boxes. Example:

      Massages: [select massages "0" "1" "2" "3"]

      In the Booking Calendar Business Medium or higher versions possible to configure additional costs for selected options in the select boxes or check boxes (such options can be hidden and checked by default). It's useful in case, if you need to add the tax cost or cleaning fee or any other additional cost for the booking. You can configure it at the Booking > Resources > Advanced cost page. Check more about this feature here: https://wpbookingcalendar.com/overview/#additional-cost
      Watch it in this video guide https://wpbookingcalendar.com/help/advanced-costs-video-overview/
      Kind Regards.

  3. Hello
    I bought your Booking Calendar in Business Medium version
    Everything works well
    On the other hand, in the booking page, I have the sentence in red under the calendar:
    "Attention! The reservation calendar for this resource is already on the page, please inquire about this issue at this page: https://wpbookingcalendar.com/faq/why-the-booking-calendar-widget-not-show -on-page / "
    Of course I have read the FAQs related to this problem, but I cannot deal with it and remove this sentence. This page only contains the calendar without any other widget. Can you help me
    Thank you
    Daniel

    • Hello.
      Probably you have inserted 2 or more shortcodes for the booking form or for the booking form and availability calendar at the same visible page. Please recheck this.

      Or Otherwise it’s because of conflict with your theme or some other plugin because of cache issue.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.

  4. Wie und wo kann ich einstellen, dass bereits gebuchte Termine nicht nocheinmal gebucht werden können?

    • Hello.
      Please note, curently support and communications possible only in English via emails or at support plugin forum. Thank you for understanding.

      If you do not see the booked dates in calendar at the front-end, please open the General Booking Settings page and in the “Advanced section”, please be sure that you have not activated this option: “Allow unlimited bookings per same day(s):”. This option must be unchecked. If its checked, please uncheck it and update the settings.

      Also this option “Use pending days as available” must be unchecked, as well. It’s located at the Booking > Settings General page in Advanced section.

      If you still will have this issue, please recheck for the any cache plugins, like “WP Super Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

  5. Good Morning,
    Is it possible to send booking notifications to multiple users, for example, I am using the booking system to book cars. They we it works all cars have an owner. I I booked a car can I also send a notification to the owner of the car to alert them that their car has been booked?

    Thanks,

    Fergal

    • Hello.

      In case,  if you need to have the different emails for the different booking resources so then  you need to  check  the  BookingCalendar MultiUser version. 
      In this version each activated regular user can have their own booking admin panel and can configure their own emails. 
      So here different emails relative to  specific WP user,  and each  such  user  can have their own booking resources. Its means that  different booking resources will have different emails.
       
      Selections of booking resources can look  like here https://bm.wpbookingcalendar.com/select-resource/ 

      Here is more info about this version. 

      In the Booking Calendar MultiUser version possible that each registered WordPress user (your owner) have own individual independent booking admin panel, and can see and manage only own booking resources and some other settings (other owners will not see the bookings from this owner, they can see only own bookings). Please check more here (at bottom of the page) https://wpbookingcalendar.com/overview/

      Also each owner (user) will receive the emails about the bookings of the own service(s) or property (booking resource(s)) and can approve or decline them. Please note, that each owner WordPress user) will have different individual calendar(s) with booking forms in the separate pages. Please retest it in the live demo. You can read more about the initial configuration of the BookingCalendar MultiUser version: https://wpbookingcalendar.com/faq/multiuser-version-init-config/

      Watch it in this video guide https://wpbookingcalendar.com/help/multiuser-video-overview/ 

      Please test the live demo of BookingCalendar Multiuser version here: https://multiuser.wpbookingcalendar.com/ 
      Admin Panel of Multiuser version (here you can test several admin panels functionality): https://multiuser.wpbookingcalendar.com/admin-panel/ 

  6. Hello,

    Since WordPress upgrade to 5.7.2, I am getting an error in the Reservations page of my website:
    There is a critical error on this website.

    The error in the page is:

    Uncaught TypeError: this.noticeContainer is null
    init https://labraizebretagne.fr/wp-content/plugins/cookie-notice/js/front.min.js?ver=2.0.4:1
    https://labraizebretagne.fr/wp-content/plugins/cookie-notice/js/front.min.js?ver=2.0.4:1
    EventListener.handleEvent* https://labraizebretagne.fr/wp-content/plugins/cookie-notice/js/front.min.js?ver=2.0.4:1
    https://labraizebretagne.fr/wp-content/plugins/cookie-notice/js/front.min.js?ver=2.0.4:1

    in file front.min.js:1:6860

    I have tried switching to another theme, but the error is still there.

    Thanks

    • Hello.
      Please note, those errors is coming not from the Booking Calendar plugin but from some other plugins.

      Relative the Booking Calendar plugin.
      It seems that you are using the old version of Booking Calendar and you have updated to the latest update of WordPress.
      Because of that you are having this issue. Please be sure to use the latest update of Booking Calendar 8.8.1
      It has to resolve the issue of not showing the calendar at the latest update of WordPress.
      In case if you are using the paid version of Booking Calendar, then you can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      Kind Regards.

      • Hello,

        I forgot to mention that the Booking Calendar 8.8.1 version was already requested and installed. Here are the steps:
        1/ WordPress upgraded to 5.7.2 -> problem appears on reservations page
        2/ Booking Calendar upgraded to 8.8.1 -> problem still present

        • Hello.
          Those errors relative to the "cookie-notice" plugin. Please deactivate it and test it again.
          After that contact support of the "cookie-notice" plugin to resolve that error.
          Kind Regards.

            • Hello.
              I can see only this error: "Il y a eu une erreur critique sur ce site." here https://labraizebretagne.fr/reserver/
              Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

              • Hello,

                I have obtained the PHP error.log file from our administrator.

                Here is the error:

                [Thu May 20 05:04:48.393682 2021] [proxy_fcgi:error] [pid 18421:tid 140430152988416] [client 54.36.148.237:62802] AH01071: Got error 'PHP message: PHP Fatal error: Uncaught Error: Call to undefined function imagecreatetruecolor() in /sftp/labraizebretagne/labraizebretagne.com/wp-content/plugins/booking.bl.8.8.1/js/captcha/captcha.php:112\nStack trace:\n#0 /sftp/labraizebretagne/labraizebretagne.com/wp-content/plugins/booking.bl.8.8.1/core/lib/wpdev-booking-class.php(231): wpdevReallySimpleCaptcha->generate_image(2010548316, 'TPHW')\n#1 /sftp/labraizebretagne/labraizebretagne.com/wp-content/plugins/booking.bl.8.8.1/core/lib/wpdev-booking-class.php(820): wpdev_booking->createCapthaContent('8')\n#2 /sftp/labraizebretagne/labraizebretagne.com/wp-content/plugins/booking.bl.8.8.1/core/lib/wpdev-booking-class.php(717): wpdev_booking->get__client_side_booking_content('8', 'cgv-linked', '', '2', Array)\n#3 /sftp/labraizebretagne/labraizebretagne.com/wp-content/plugins/booking.bl.8.8.1/core/lib/wpdev-booking-class.php(1151): wpdev_booking->add_booking_form_action('8', '2', 0, 'cgv-linked', '', false, Array)\n#4 /sftp/labraizebretagne/labraizeb...'

                According to that error, the problem is caused by the captcha.
                I removed the captcha field from the booking form and this has fixed the problem.

                However, this is a workaround, not a solution. Anything else we can do to fix this bug ?

                Thank

  7. Hi support

    We are using the plugin for meeting rooms and offer a coupon discount for the inhouse users.
    We have added a lot of additional costs (for ordering food, drinks, coffee etc.) as add-ons, but the coupons calculate the discount from the whole booking and not just the meeting room. The add-ons need to be full price.

    Where and how do I change the coupons to only discount the rooms, not the additional costs?

    Thanks!
    Website: https://greveerhvervscenter.dk/booking/

    • Hello.
      Please open the Booking > Settings > Payment page and activate this option "Apply discount coupon code directly to days cost" at the "Payment Options" section.
      Kind Regards.

  8. Hi Support,

    I am using your plugin with Elementor and the "Visible months" only goes up to 12 months, we have had an interest beyond that.

    Is there a way to display more than 12 months?

    Thanks

  9. Hi,

    I'm having issues using the plugin.

    1. There are no Tooltips displaying in the calendar, can this be fixed?
    example: https://veendambeweegt.nl/boekingtest/

    2. I want to use the plugin for booking sports accomodations. These accomodations are divided in two halfs, i would like to make booking per half. I have setup the resource capacity to 2, but how do i make the adjustements to the form so i can make this work. Also it should be possible to book 1 accomodation for axample from 8:00 - 10:00 and someone else should be able to book the other half from 8:00 till 12:00 for example. What form field deducts 1 user from the total amount of two?

    3. When i select a Form template and hit save nothing changes in the lay-out, any suggestions? I only get the basic layout.

    WordPress version: 5.7.2
    SQL-version: 7.4
    WP booking Plugin: Business Large
    Theme: Generatepress

    • Hello.
      1)Please be sure that you have not deactivate loading of bootstrap library by Booking Calendar at the Booking > Settings General page in Advanced section, by checking this option " Disable Bootstrap loading on Front-End " after expand of this section " Show advanced settings of JavaScript loading ".
      Its can be reason of not showing mouse over tooltips in the Booking Calendar at the front-end side. Please be sure that option was unchecked.

      Probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.

      2) Unfortunately, if you need to make the several specific number of bookings per the same time slot at the same date in SAME CALENDAR, it is NOT possible in any versions of Booking Calendar. Sorry.

      In the Booking Calendar Business Large version is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here http://wpbookingcalendar.com/overview/#capacity

      At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less than capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation). Please read more info about the booking resources and how to configure them here http://wpbookingcalendar.com/help/booking-resource/

      We highly recommend to check this article about different configuration of capacity and availability http://wpbookingcalendar.com/faq/capacity-concept/

      _____________________________________________

      Suggestion! I can suggest that you can create the booking resource with specific capacity in the Booking Calendar Business Large version for each of your times and then have the independent calendar for each of your time slots for the reservation. It means that your visitors firstly need to select the times in the select box, where all your options will be listed.

      And only after that select the date and fill the booking form. It can look like this: http://bm.wpbookingcalendar.com/select-resource-2/
      ___________________________

      3) Can you try to reset the booking form and then try to save it again. Otherwise check about the conflicts, as in my description from first point.
      Also Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

      Be sure to use latest update of Booking Calendar 8.8.1
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

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