Support Archive (3)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi.. I see that Booking Calendar can import events from Google Calendar.. Did is possible to export the bookings in Google Calendar or iCal format..?

    Thanks

    • Hello.
      Unfortunately no. This feature in our todo list.
      Kind regards.

      • We need something similar to keep syncronize our site with some booking engines like booking.com

          • Do you have some estimate time of releasing that feature? I am thinking to buy the *-business edition for my company, but we need some sync with Exchange server.
            Thank you in advance.

            • Hello.
              Unfortunately, I can not say about the exact time of integration of this feature.
              We are having too many items in the todo list. Hope its will be ASAP.
              Kind Regards.

  2. How to I update the default booking listing order.
    I see where I can reset to default and apply a new filter but I want to set a new filter as the default please

    • Hello.
      Such feature "settings specific parameters for the Booking Listing page" as default, available in the paid versions of Booking Calendar.
      You need to open the Booking Listing page.
      Then you need to configure your parameters in the Filter toolbar (if you need you can extend the Filter toolbar to show additional parameters by clicking on down arrow at the bottom left corner, under the Filter toolbar), and click on "Apply" button to refresh the booking listing results.
      Then you need to extend the Filter toolbar (to show additional parameters) by clicking on down arrow at the bottom left corner, under the Filter toolbar. And then click on "Save as default" button to save the current filter tab settings as default for the next opening.
      Please note, some filter parameters, you can configure at the General Booking Settings page in "Booking Listing" section.
      Kind Regards.

      • Thank you, done now - it was the "save as default" I could not find - not visable until I clicked the expand/collapse bar.
        cheers

  3. How do I print the calender view please - I looked in FAQ but could not find answer

    • Hello.
      This feature available in the paid versions of Booking Calendar.
      You need to open the Booking Listing page.
      Then you need to switch to the "Actions toolbar" at the top of the page.
      And then you be able to click on the "Print" button to print the current booking listing results.
      Kind Regards.

      • So are you saying I can only print a Listing view, I can not print the calender view?

        • Hello.
          Yes, the Calendar Over view does not have the standard Print option.
          You can just use your browser print menu item to Print the Calendar Over view page. But its will not be adopted page for the printing.
          Kind Regards.

  4. Hi,
    I am using version Large 5.4.4
    Can you please tell me how I can remove the following information from the ADMIN Dashboard as I don't want my client to see anything of this nature: (I will be handling all of this for them)
    *All information under the following headings;
    1) CURRENT VERSION - SUPPORT - UPGRADE - NEWS
    2) Also info re premium version $79 & everything underneath it
    3) Remove HELP BUTTON on (right hand side) of BOOKING Page

    Thank you so much!

    • Oh and one other thing:

      Can this amasing plugin be linked up with a 3rd party hotel accounting software. My client will be using Little Hotelia?

      • Hello.
        Sorry, currently this feature is not supporting.
        Kind Regards.

    • Hello.
      Please make this customization.
      1) Please open this file ../{Booking Calendar Folder}/lib\wpdev-booking-class.php

      then find this code:

      <div style="clear:both;margin-bottom:20px;"></div> <?php

      and replace it to this code:

      <div style="clear:both;margin-bottom:20px;"></div> </div> <?php return false;
      2) Please open this file ../{Booking Calendar Folder}/lib\wpdev-bk-lib.php

      then find this code:

      function wpdevbk_show_help_dropdown_menu_in_top_menu_line() {

      and replace it to this code:

      function wpdevbk_show_help_dropdown_menu_in_top_menu_line() { return false;

      Kind Regards.

      • HI,

        Thank you - Perfect instructions !
        Appreciate your service.
        *2 quick questions:

        1) Is it possible and would it work to add a field in the client confirmation emails that picks up their first name...something like [First Name]
        2) Is it possible to change the "Booking system" name to something else for client confirmation emails and payment confirmation emails ? Example Hotel ABC Booking or something like that?

        Thanks

        • Hello.
          1) Yes, its possible in the latest updates of Booking Calendar.
          If you are using in the booking form (at the Booking > Settings > Fields page) the form fields for entering First name like this:
          <p>First Name (required):<br />[text* firstname] </p>
          then in the emails (at the Booking > Settings > Emails page) you can use this shortcode [firstname] to show the name of who was made the booking.
          Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

          2) Yes, you can change it in the Booking > Settings > Emails page at field "From".
          Kind Regards.

  5. Hello. How do I limit a number of reservations each day? For example: up to 10 people can make reservations for the same day.

    • Hello.
      Its possible in the Booking Calendar Business Large version.
      If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here https://wpbookingcalendar.com/overview/#capacity
      At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation).
      Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/
      Also we highly recommend to check this article about different configuration of capacity and availability https://wpbookingcalendar.com/faq/capacity-concept/

      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.
      Kind Regards.

  6. Two questions, I'm using business medium 5.4.4:

    1. Is there a way that you can tell a note has been made on a reservation? When I leave a note, it doesn't show it or give any indication unless you click the notes button. I wish it either listed the notes below or gave some indication that a note exists, am I missing something?

    2. When people select multiple days to book a room with us, it give a very odd price total that I can't figure out why its giving me that number. Our booking plugin installed here: https://adventcoworking.com/book-a-room/ You can select a room and then it will bring you to that room (resource) page. Click two days and select a time, then see total at bottom. I can't figure out why its giving that number as a total.

    • Hello.
      1) If you want to active the Notes section visible by default for specific booking, if this booking have some note, then please make this fix.
      Please open this file ../{Booking Calendar Folder}/lib/wpbc-constants.php

      then find this code:

      if (!defined('WP_BK_SHOW_BOOKING_NOTES')) define('WP_BK_SHOW_BOOKING_NOTES', false ); // Set notes of the specific booking visible by default.

      and replace it to this code:

      if (!defined('WP_BK_SHOW_BOOKING_NOTES')) define('WP_BK_SHOW_BOOKING_NOTES', true ); // Set notes of the specific booking visible by default.

      2) Probably you was set the cost for booking resources "per 1 hour". In this case cost is calculated based on 24 hours in a day, number of selected days in calendar and selected start time and end time of booking in your booking form.

      If you was set the cost per 1 day, then probably you was activated this option "Time impact to cost" at the General Booking Settings page in Cost section. In this case the cost per 1 day dividing on 24 hours per day. We will have now the cost per 1 hour, and its calculate then cost in the same was as you was set cost 1 per hour.
      Kind Regards.

      • I did a test and ran the numbers and something still seems to be wrong. I ran a test with the variables below

        From: Tuesday, November 17, 2015 at 6:00:00 PM
        To: Tuesday, November 24, 2015 at 9:00:00 PM

        So a total hours based on 24 hours would be: 171 hours. our cost is $20 an hour (set on a per 1 hour) which should give us a total of $3420, but instead it returned a total $540

        • Hello.
          Its seems that you selected only 2 days (November 17, November 24) in your calendar, and not 8 days ( November 17, November 18, November 19, November 20, November 21, November 22, November 23, November 24).

          You need to select (click) on each day in calendar for making selections of those days, if you activated "Multiple days" selection mode in Calendar section at the General Booking Settings page.

          P.S. If you need to select the days by clicking 2 times on check in and heck out days in your calendar, then activate the "Range days selection mode using 2 mouse clicks" at the General Booking Settings page in Calendar section.
          Kind Regards.

  7. Hi, I am using latest version Large 5.4.4
    OK I have the website finally Live and have a couple more question?
    1) Is there a way in the calendar for the customer ONLY to click and book and show in the calendar only their specific days of stay. *Currently for example if they click on the 1st and the 4th, it will book 3 days but show 4 days in the calendar. What I want was to click on the 1st and the 3rd to book AND show only 3 days (and not to show the extra day on the calendar resembling the check out day)!! I have tried quite a few options in settings but cant seem to get it? ( and obviously show as 'booked out' on the calendar for only those 3 days ALSO.

    2) Now that the site is live, my client has about 70 bookings already in place for upcoming weeks from before. Is there a way to block out all those dates quickly without having to fill in all the fields in the ADMIN /Add Booking page one at a time. * These bookings don't need to even have a name or any details at all...(as they have all info in their accounting system from before) I only need to block these dates so they 'booked out' on the website!!!

    3) can you pls tell me what happens to OLD bookings as time goes by... do they stay in the system forever if you don't delete them?

    4) RE the removing of all the Dashboard info from ADMIN (that you had given me previously in other post) does that mean when I update next time to a new version that I will need to re-change those files again?

    Thank you.

    • Hello.
      1) Probably in your description you was mean selection of the days and nights. Booking Calendar support selections of only days in calendar.
      So if you click on 1st of Nov to 4th of Nov, its means that you selected 4 days (1,2,3,4 of Nov), and its means also that you selected 3 nights.

      Its does not possible to show last booked day as available. But probably you will be interesting in this feature: https://wpbookingcalendar.com/overview/#change-over-days
      Using "Change over days" functionality make first and last day as partially booked days. These days marked by vertical lines, as partially booked days.

      2) In the Booking Calendar Business Medium and higher versions you can set specific days as unavailable (only in calendars at front-end), bu defining these days as season filters. Please read more about this here: https://wpbookingcalendar.com/overview/#availability

      In other versions, you will be need to make "blank" bookings" for these days at the Booking > Add booking page.

      3) All old bookings are stored in your DB, and do not removed from it, until you do not "Delete" them by clicking on specific action button at the Booking Listing page. To show these past bookings in your admin panel, please open the Booking Listing page, and configure correctly parameters in Filter toolbar.

      4) Yes, you will be need to edit those files again.

      Kind Regards.

      • Hi,

        Point 1) This is for a Hotel so I want the actual nights booked (not days). Actually it doesn't really matter if it is days or nights as long as the DATE on the calendar is booked out, otherwise it is way too confusing for the customer seeing half lines on the calendar date. It is really simply... you want to book for 3 nights e.g 22nd, 23rd and 24th so you click on 22nd to 24th on the website calendar and those 3 DATES on the calendar should display as BOOKED OUT!! Every hotel calendar I have seen on any website blocks specific dates out like this, so it is simple and easy for the customer to understand. check in or check out times don't really matter as long as the DATES are booked out (of the nights they are staying) so the next customer cannot double book those DATES. Can you please confirm if this is possible. I am sure it must be, and I am possibly misunderstanding something!

        You can check out my website on any of the ROOMS BOOKINGS Page and see what I have done ... the problem I see is that if the customer clicks on the check IN date and the check OUT date that it will DISPLAY an EXTRA day too many as BOOKED OUT? so they Book for 3 nights (or 3 DATES) BUT it will show as 4 DATES Booked out, preventing a different customer from booking that next DATE.

        I hope you can shed some light, as the other option of the lines seems too confusing visually for the customer. (I kind of like how I have it now)

        Qu 2) Re Season Filters to set BLOCK OUT DATES, this is great, I have looked and tested it out, however it BLOCKS the date out in WHITE and my BOOKED OUT date colour is yellow! so it might be confusing for my customers. Can you please advise how to change this white colour to the same default colour of my BOOKED OUT dates?

        I have tried to explain Point 1 clearly... I hope you understand my concern and surely there must be many other hotel businesses that have the same concern?

        QU4) New question: Is it possible to add a second booking for an existing customer. For Example... a customer who rings up his hotel dates and we put in manually in the ADD BOOKING section ...all is approved and paid and confirmed. This same customer decides to stay regularly and rings up every few months to re book again. Can I access his previous booking details and add a new booking easily without having to Create a new one from scratch?

        Thank you once again for the fantastic support and I look forward to your reply!

        • Hello.
          1) May be here is exist some misunderstanding (from my or your side).
          If visitor select some days in calendar, let say visitor select: 12 of November, 13 of November, 14 of November in calendar. And then submit this booking.
          So these dates: 12 of November, 13 of November, 14 of November will be unavailable for booking to other visitors of your website in this calendar.

          Do you need other functionality ? Do you need that last day 14 of November was available in calendar ?

          2) You can make customization of these dates in the calendar skin file.
          Please read more about this customization here: https://wpbookingcalendar.com/faq/change-skin-and-colors/
          The CSS class that relative to those unavailable days is
          td.date_user_unavailable
          4) Sorry, this functionality is not available yet in actual versions. I will add this feature to the TODO list for having this feature in some future updates of plugin.
          Kind Regards.

          • Hi,

            Thanks for your reply!
            Ok would you please provide me with the exact instructions of what to change so I can achieve what you suggest?

            *this is what I require:
            a) I don't want to use the vertical lines for half days (too confusing for customers)

            b) Customers need to be able to book & click on their exact nights (DATES) of stay of their stay... e.g they click on the website booking calendar 5th then the 8th and it will auto grey out the 4 days inclusive in between - ( 5th, 6th, 7th and 8th) - customer has now booked the 4 DATES OUT!

            c) Below calendar it will then resolve & auto display/show the customer has booked 4 nights (or DATES) and the cost - like this here:
            Dates: October 21, 2015 - October 23, 2015 (2 - night(s))
            Full cost of the booking: $180.00

            d) Later, after the Booking has gone through and paid and APPROVED, it will show on the website calendar the 5th, 6th, 7th & 8th BLOCKED OUT in colour and the next customer will be UNABLE to book those DATES (4 DATES ONLY) not 5??

            Thank you so much

            • Hello.
              Can you send the link to the page with your booking form ?
              I think here is some misunderstanding, probably from my side.

              If you select 4 days in calendar: October 21, 2015; October 22, 2015; October 23, 2015; October 24, 2015
              Then all these 4 dates (October 21, 2015; October 22, 2015; October 23, 2015; October 24, 2015) must be unavailable after booking.
              The October 25, 2015 have to be available for the new booking, because previously this day was not selected by the visitor during making booking.

              Also what version of Booking Calendar do you use (you can check it at the General Booking Settings page) ?
              Did you make any customization of the source code of plugin ?
              Kind Regards.

              • yes but If I book those days it blocks out an extra day which is the check out day?? I don't care about check out day, I only want the nights (DATES) booked AND BLOCKED.

                I am not at home now I will send link to you later tonight if you can please email me another email address that I can send it to you? In the meantime can u please send me EXACT instructions of how to set up in SETTINGS page as per previous POST and I will test it the way you suggest? ( see my previous post for exactly what I need).

                I am using the latest version of plugin - LARGE

                • Hello.
                  Please send it to the support @ wpbookingcalendar.com

                  Sorry for all this long conversation.

                  A) If you do not want to use the vertical lines, for the booking, so you just need to deactivate this option "Use check in/out time" at the General Booking Settings page in Calendar section.
                  B) This feature "Customers need ... click on the website booking calendar 5th then the 8th and it will auto grey out the 4 days inclusive in between – ( 5th, 6th, 7th and 8th) – customer has now booked the 4 DATES OUT!" have to work by default in your version. That's why I need the link to your page to retest it.

                  Also, please send the screenshot of General Booking Settings page and Booking > Settings > Fields page to the support @ wpbookingcalendar.com email.

                  C) Please use this code in your booking form at the Booking > Settings > Fields page to show the selected days/nights:
                  <div class="form-hints"> Dates:[selected_short_timedates_hint] ([nights_number_hint] - night(s))<br><br> Full cost of the booking: [cost_hint] <br> </div><hr/>

                  For future, please use shortcode generator at the right side of the Booking > Settings > Fields page for the fast and correct creation of booking form fields.

                  D) "... 5th, 6th, 7th & 8th BLOCKED OUT in colour and the next customer will be UNABLE to book those DATES (4 DATES ONLY) not 5 ..."
                  This is how the original version have to work. Need to test your version.

                  Again did you make any customization of the source code of plugin ?

                  Kind Regards.

                  • I Have emailed you ALL INFORMATION !
                    Awaiting your urgent response - thank you!

                    • Hello.
                      Thank you. I had replied to you by email. Please check your email, and if you will have questions please contact by email.
                      Kind Regards.

  8. is there any way of adding different admin emails address for individual resources for example

    resource 1 admin@
    resource 2 info@

    this is important as the two resources are managed by separate parts of my company.

    • Hello.

      Its possible only in the Booking Calendar MultiUser version, if you will use several WordPress users and each user will have own booking resources.

      In Booking Calendar MultiUser version you can have the several different admin panels for the different registered WordPress users. And its means that one user can have own booking resource(location) and own configuration of the emails. Other user can have other booking resource and other configuration of the emails.

      Here is general info about this version.
      In Booking Calendar MultiUser version possible that each registered WordPress user (your owner) have own individual independent booking admin panel, and can see and manage only own booking resources and some other settings (other owners will not see the bookings from this owner, they can see only own bookings). Please check more here (at bottom of the page) https://wpbookingcalendar.com/overview/

      Also each owner (user) will receive the emails about the bookings of the own service(s) or property (booking resource(s)) and can approve or decline them. Please note, that the each owner WordPress user) will have different individual calendar(s) with booking forms in the separate pages. Please retest it in the live demo. You can read more about the initial configuration of the Booking Calendar MultiUser version: https://wpbookingcalendar.com/faq/multiuser-version-init-config/

      Please test the live demo of Booking Calendar Multiuser version here: https://multiuser.wpbookingcalendar.com/
      Admin Panel of Multiuser version (here you can test several admin panels functionality): https://multiuser.wpbookingcalendar.com/admin-panel/

      Kind Regards.

  9. Hello,
    im using this form:

    [calendar]

    Vorname (erforderlich):[text* name]
    Nachname (erforderlich):[text* secondname]
    Email (erforderlich):[email* email]
    Telefon:[text phone]
    Adresse (erforderlich): [text* address]
    Stadt (erforderlich): [text* city]
    PLZ (erforderlich): [text* postcode]
    Personenanzahl: [select visitors class:span1 "1" "2" "3" "4"]
    [checkbox* term_and_condition use_label_element "Ich akzeptiere die Allgemeinen Geschäftsbedingungen"]
    [time my_tm]
    [captcha]
    [submit class:btn "Senden"]

    and want to reorder the field to be in a "row" so im using this css but its not working

    .payment-form p {
    color: #2f2483 !important;
    float: left;
    font-size: 19px !important;
    font-style: normal !important;
    font-weight: 600 !important;
    line-height: 26px !important;
    }

    Do you have an idea ? Ive added this to the "traditional.css"

    • Hello.
      You can reorder the form fields directly in the booking form at the Booking > Settings > Fields page.
      Just make the different structure of the booking form with HTML.
      If you need to have the several form fields in one row, please use these code:
      ... <div style="float:left;margin:10px 5px;">Vorname (erforderlich):[text* name]</div> <div style="float:left;margin:10px 5px;">Nachname (erforderlich):[text* secondname]</div> <div style="float:left;margin:10px 5px;">Email (erforderlich):[email* email]</div> <div style="float:left;margin:10px 5px;">Telefon:[text phone]</div> ...

      P.S. In your exmaple, you need to use instead of "p" elements the "div" elements.

      • I found the same code yesterday already and its working. But i have an option where the guest have to choose how much guests are coming. When he choose 2 there is a new field with name and birthday but this fields are not formatted there is a space between the two fields. I used "float:right" for the one field and "float:left" for the other but its not working.

        Can you take a look maybe you see the mistake ?
        https://www.fewo-dangasteroase.de/buchung/

        • Ive set both fields now to "float:left"

          Geburtsdatum* [text* Geburtsdatum3]
          Name Mitreisender 3* [text* name3]

          But the two fields are moved to the right on the left there is a big space so its not directly under the other fields.

          • Hello.
            Try just adjust this CSS margin:10px 5px
            to some other values.
            Where
            10px - its vertical margin
            5px - its horizontal margin.

        • Hello.
          You need to use in sections like this:
          <div class="visitors_selection_div v_num2 v_num3 v_num4" style="">
          this CSS:
          <div class="visitors_selection_div v_num2 v_num3 v_num4" style="float:left;margin:10px 5px;">
          Kind Regards.

          • Okay im now using this code

            Name Mitreisender 2*[text* name2]
            Geburtsdatum[text* Geburtsdatum2]

            Geburtsdatum [text* Geburtsdatum3]
            Name Mitreisender 3* [text* name3]

            Geburtsdatum [text* Geburtsdatum4]
            Name Mitreisender 4* [text* name4]

            jQuery('.visitors_selection').on('change', function() {
            var visitors_num = jQuery(this).find(":selected").val();
            jQuery('.visitors_selection_div').hide();
            jQuery('.visitors_selection_div.v_num' + visitors_num ).show();
            });

            But when at the first field you can see that ive set "Name Mitreisender 2*" and then "Geburtsdatum" but on the website its shown in the other way around.

            I can turn it around but then i have a problem when i open the site with a tablet because then its "zoomed in" and then you see:

            Geburtsdatum
            Name Mitreisender 2*

            Also another question would be if its possible to link "term_and_condition use_label_element" to a specific site so when they click on the term and conditions label the terms and conditions open in a new tab i already tested with html in the "use_label_element" but that wasnt working.

            • Hello.
              1) Please recheck your form customization carefully. Its seems that you was miss one closed div element
              </div>
              for this section:
              <div class="visitors_selection_div v_num2 v_num3 v_num4" style="float: left; margin: 10px 0px; display: block;">

              2) You need to configure this checkbox in a way like this:
              <p class="terms_and_condition">[checkbox* term_and_condition use_label_element "I Accept "] <a href="https://server.com/terms/" target="_blank" rel="nofollow">term and conditions</a></p>

              • Linking the term and conditions is working.

                But still there is the error with the text. This is the whole code ->
                https://pastebin.com/vkyYgbDA

                But its not like

                Name Mitreisender 2* -> Geburtsdatum

                it is

                Geburtsdatum -> Name Mitreisender 2*

                I dont understand because in the code there is "Name Mitreisender2" first in the code and after thtat "Geburtsdatum"

                • Hello
                  I have reply to your email with your booking form customization.
                  Kind Regards.

  10. Hello,
    i want to configure additional costs for "Endreinigung" i added the checkbox in the form and i see it under "Advanced Cost Settings" but i cant set a price.

    https://imgur.com/kZcRvOh

    I have to activate something else ?

    • Hello.
      You need to configure this checkbox at the Booking > Settings > Fields page as this shortcode:
      [checkbox endreingung ""]
      Kind Regards.

      • Im using this code
        [checkbox Endreinigung default:on "Endreinigung"]

        But i cant set a price at the "Advanced Cost Settings" section see the screenshot ive posted above.

        • Hello.
          Please send full customization of your booking form from Settings fields page in TXT file to the email: support @ wpbookingcalendar.com
          Kind regards.